Despite substantial equity in home loan, they were inflexible and unwilling to examine refinancing. This then placed strain on personal finances. I have changed banks since. It is difficult to only have phone contact.
Have been a customer of Auswide for 19 years & have always found their product superb & very easy to deal with.
Never apply for a home loan with this bank. They wasted our time and took weeks to get back to us. We met every criteria to get our first home loan and they kept making up excuse after excuse, even after doing the things we were told we needed to. They left everything till last minute TWICE and lost us TWO houses that we had put offers on, and spent money getting building inspections done. Customer service was terrible and the assessor was very rude. Went with another bank and got our home loan straight away.
Initially their interest rates were awesome - I’m part fixed, part variable. At the moment their interest seems to be higher than others but I think it’s just me who needs to follow up with a phone call. Their service is brilliant and I like that my business is with one of that smaller banks.
After being with this bank for nearly 20 years refinancing was nearly impossible, very difficult it would have been easier to go with another bank than refinance with the same bank, but they dragged the process out so long, miscommunication, we were left with no option at the time.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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