Bank First bank account reviews

The branch network is minimal but with online banking that is not a problem.

Price   9 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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They are focused on their customers not the shareholders.

Price   10 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Online and phone access is easy and the people you talk with are real. Call back is excellent. Never had any complaints regarding any of the queries I have asked them about.

Price   10 / 10

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Superb customer service. Prompt anti fraud notifications

Price   5 / 10

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Great institution to be a part of

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Trust   9 / 10

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I like this bank because their customer service is great, but their rates are not competitive and they charge a fee if you use ATMs more than four times in a month.

Price   5 / 10

Features   2 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   6 / 10

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Amazing customer service and great products.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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VTMB is fully cashed-up, they have no debt at all (teachers are pretty conservative savers after all), so I have no doubt that my funds are safe. They are a highly professional organisation who, at the same time, always offer exemplary service. They make it easy to do banking. Oh, and zero fees is a huge plus.

Price   7 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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Great

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Two locations is not convenient. They let me compartmentalise my accounts into sub accounts which is great!

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   4 / 10

Trust   9 / 10

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Been a member of the Victorian Teachers bank for 35 years. Can't be beaten by any of the big banks.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Banking with them since 1985 & have been consistently excellent. Products are excellent with low or no fees. Customer focussed with flexible, individual customer care.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   10 / 10

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Always helpful. Often suggest better options for savings accounts. Very competitive rates. I fully trust them.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   9 / 10

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The best bank in Australia. Always prompt with answers. Takes personal interest in what's best for the customers. One account that does all and where the bank is on the ball watching out for fraud.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Because I OWN Victorian Teachers Mutual Bank, just like all their other customers! And just like their other customers I benefit from outstanding customer service and a fair deal on rates and fees.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   6 / 10

Trust   9 / 10

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This bank has always been there for me. When I found myself in an extremely difficult short term fix financially I was helped very promptly and was very grateful. My family are also supported by this bank.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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they are so helpful and friendly

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   6 / 10

Trust   7 / 10

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I get charged nothing to use this bank account, which is how it should be seeing that we, the customer no longer have a choice about our money going into the bank. The only issue I have is that I can not get an account balance before I withdraw money.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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Great rates, effective communication, easy online access.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   6 / 10

Trust   10 / 10

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The Victorian Teachers Credit Union used to be great - until they became a bank. Now the customer service is absolutely miserable, with the hostile call centre workers rushing you off the phone and treating you like a number. Fees have increased and are rigidly applied. At least with big banks, if you don't like dealing with embittered call centre staff you can pop down to your local branch - but this is not the case with VTMB. Good luck locating one of their only two branches, finding parking there and actually getting one of their workers' attention! My experience is that no matter how you try to do business with thus bank, you'll be treated like a nuisance, charged punitive fees for troubling them, and encouraged to close all your accounts if you don't like it! Avoid!

Price   1 / 10

Features   1 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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The customer service which I receive from my bank is the best I have ever received from any company/organisation. Easy options to talk to someone who is knowledgeable by phone and I can understand them!!! Easy to transfer money between accounts and easy Internet banking.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Good service

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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Only two branches right in the city so useless if you need to go in. Fees for overdrawn or dishonour etc are horrendous so don't overdraw by 15c or you will end up paying $17.50 for your mistake as I did. I have been trying to close my account for this reason, as I have switched to a better bank that treats their customers better than this, but can't even close my account as on the phone they tell me I need to request it in writing, but they have not responded to my 3 emails they told me to send. I have called to follow up each time and am asked to send again. They musn't want to return my $10 membership fee? When applying for my loan when I was an active customer the process was extremely slow. There are better banks. I was sucked in as I'm a teacher and thought they'd look after me, but there's no respect from them...just a number who accidentally took out 15¢ too much.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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I frequently travel to parts of Africa and I know it must be a challenge at times for my bank to cater to my specific needs. But they always do - and have done for the last 20 years that I've banked with them - and always with a smile. Flexible, customer-focused, personalised. Many banks promise it, Victoria Teachers Mutual bank delivers.

Price   6 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   9 / 10

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They are easy to deal with although they only have 1 branch in Melbourne, so they are not that accessible for face to face service. Fees are low and customer service is always great.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   1 / 10

Trust   5 / 10

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