Bank of Queensland logo

Bank of Queensland customer reviews

Overall rating
7.6/10
Price
7.1/10
Features
6.7/10
Customer service
7.9/10
Convenience
7.7/10
Trust
7.8/10
Based on 2972 Bank of Queensland reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.
Write a review

Recent Bank of Queensland customer reviews

  • Bank of Queensland Bank Account

    Interest Rate is amazing for people under 35.

    Interest Rate is amazing for people under 35.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Jackson, Queensland, reviewed about 13 hours ago
    More Bank of Queensland bank account customer reviews
  • Bank of Queensland Home Insurance

    Untrustworthy

    After 12 months, my premium increased by 40%. Never made a claim. Have CCTV. A watch dog. They tried to convince me it wasn’t price gouging?? Very poor image for the insurance business

    Price
    Trust
    Less
    Peter, Queensland, reviewed about 1 month ago
    More Bank of Queensland home insurance customer reviews
  • Bank of Queensland Home Loan

    Disappointed with Lack of Communication

    Disappointed with Lack of Communication on Home Loan Interest Rates : I’ve been a home loan customer with the Bank of Queensland (BOQ) since 2015, and while I initially had no concerns, my experience over the years has left me feeling disappointed, particularly regarding the lack of transparency around interest rates. What Happened For many years, I wasn’t aware that it was my responsibility to regularly check and request updates on my home loan interest rates. This was never communicated to me, and as a result, I was unknowingly paying higher interest rates compared to other customers. I only discovered this in 2022, after reaching out to BOQ with questions about my rate, and was shocked to find that I could have been paying much less. Financial and Emotional Impact Over time, this lack of transparency cost me thousands of dollars in unnecessary interest payments. Beyond the financial impact, the emotional strain of realizing I had been overpaying for so long was incredibly stressful. I felt like I was left in the dark as a customer, and this has taken a toll. BOQ’s Response When I raised the issue with BOQ, I was offered a small goodwill gesture, which, while appreciated, didn’t fully address the stress and anxiety I experienced. I expected a more proactive approach from the bank in notifying customers about rate reviews, especially when significant savings are possible. While they have apologized, it still feels like the system is set up in a way that leaves customers uninformed unless they actively chase the information. Why I’m Sharing This I’m writing this review to raise awareness for other customers who might be in the same situation. If you’re with BOQ or any other bank, make sure to regularly review your loan terms and ask about better rates. Don’t assume your bank will notify you of available rate reductions. Key Takeaways: BOQ doesn’t automatically inform customers when better rates are available. You must actively request interest rate reviews, or you could end up overpaying. While BOQ offers customer support, I feel there is room for improvement in their communication regarding loan management. I hope my experience can help other homeowners avoid the same pitfalls. It’s important to stay proactive with your finances, especially with long-term commitments like home loans. I hope to receive an automated message acknowledging my review as others have, but my main goal is to raise awareness and help others make informed decisions.

    Kannan, Western Australia, reviewed about 1 month ago
    More Bank of Queensland home loan customer reviews
  • Bank of Queensland Simple Saver Account

    Convenient and good staff. Privately owned

    Convenient and good staff. Privately owned and not one of the big 4

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Phillip, Queensland, reviewed 2 months ago
    More Bank of Queensland savings account customer reviews
  • Bank of Queensland Platinum Visa Credit Card

    Good service and response.

    High interest rates but a great rewards program. We generally pay off our monthly balance so the interest rate does not have a huge effect on us. The rewards are what attracts me.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Steve, Queensland, reviewed 4 months ago
    More Bank of Queensland credit card customer reviews
  • Bank of Queensland Personal Loan

    Fantastic staff, competitive rates

    The pros of this bank is they are competitive with there interest rates, have fantastic staff that go beyond and above to help you.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Katie, Queensland, reviewed almost 4 years ago
    More Bank of Queensland personal loan customer reviews
  • Bank of Queensland Car Loan

    Good service.

    Friendly staff, good rates.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Taylor, New South Wales, reviewed over 4 years ago
    More Bank of Queensland car loan customer reviews
  • Bank of Queensland Term Deposit

    Customer loyalty is not rewarded

    I have been a customer at this Bank for many years and hold a decent amount of money there and I have never owed anyone a single cent but when I wanted a credit card they would not give me one saying that my income was insufficient. I hold a credit card with another bank and I have never paid interest as I pay it off in full each month.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Katrina, Queensland, reviewed about 5 years ago
    More Bank of Queensland term deposit customer reviews
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews. Financial providers may, from time to time, offer incentives for reviews, regardless of the sentiment of the reviews.