BOQ has good personalised service and has matched interest rates from competitors. Would be better if there were no ATM withdrawal fees as limited bank-owned ATMs, but other than that quite satisfied with the bank.
Won't let you control your own money, transfer limits imposed without prior knowledge of this. Had to ring 5 times to deal with issues which remained unsolved. Withdrawal of both accounts, moving insurance and home loan also.
All their online apps etc never work properly, well behind the times and you don’t see transactions until days after. The app always cuts out and goes blank.
Disgraceful product. Had $90 left on my loan as I had been making extra payments. Instead of them taking the final payment - decided to leave it and only charge their $7.50 monthly account keeping fee. This was their plan for the term of the loan. What great value! I received no correspondence, ended up contacting them myself. I was told their system doesn't support courtesy emails in these situations. I work as an accountant - as if BOQ has nothing to do with the implementation of their own financial system. Corresponding with clients is a pretty basic function guys, but I'm assuming it would make your scam less lucrative. I will never use these guys again, they don't care about their customers. Not interested in helping anyone at all in the current financial climate.
Today I questioned one of their policies and in response the bank manager said to me, "if you don't like it, you can find another bank." I couldn't believe he just said that and when I asked "is that the way it is?", the bank manager simply replied "YES". So I will now take my business elsewhere.
Friendly staff, good rates.
I have been a customer at this Bank for many years and hold a decent amount of money there and I have never owed anyone a single cent but when I wanted a credit card they would not give me one saying that my income was insufficient. I hold a credit card with another bank and I have never paid interest as I pay it off in full each month.
Competitive rates, great customer service and handy ATM. I have banked with them for years and have always found their service to be good.
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