I was banking with one of the Big 4 but was not happy with the customer service or fees so I changed to Bank of Us. Their customer service is superb, there is never long waits/queues which I used to experience regularly and they do not charge inappropriate fees. The only con is that the branch office is only open three days per week. However one of the Big 4 have closed their branch altogether and others have also very restricted days/hours so this is really not much of a con for Bank of Us. Another pro is that you can use any of the major bank ATMS without any fees.
The staff are always friendly and courteous. Whenever we had to call in for some support or query, we are seen almost right away, and we are on our way very quickly. I suppose it's the advantage of a country bank , in a country town. We find it a pleasure to do business with our local bank .
This bank provides brilliant customer assistance, making the effort to answer all my questions or finding the answers for me. This bank offers competitive rates and real personal assistance with no long wait times via telephone assistance. They are always happy to help in any way possible.
I like this Bank because of the efficient manner it serves its customers with. No problem and always with a smile. As a customer I always feel welcome and not any trouble, however difficult the matter may be.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.