Been a customer for 31 years and after falling behind in repayments after mother passed away and I was unwell, bank was threatening me with legal action for $1700
The account fees and interest rate were competitive with other banks and I was allowed the flexibility to pay the loan off earlier than the timeframe in the contract with no additional penalties for doing so.
The service to my wife when buying this product was courteous and efficient. A pleasure to work with. Differentiating on price is difficult in the Australian banking sector, however service is another thing entirely!
This bank has been very understanding and helpful with my money issues the last few months, they have helped me and have worked at my pace until I am back on track!
I was phoned by my personal banking officer to check on how I was going with the loan and loan repayments even though I hadn't missed a repayment and suggested we could review it because a better product had become available which would make significant saving for me over the term of the loan. I was very impressed as the bank was thinking of me and not their bottom-line. Certainly not like past experience with other banks.
We took out a personal loan for our son to buy a car which was fine but then the bank said it would be a great idea to change the loan into his name for a credit rating which we did. Not only were we charged $550.00 initially but the interest rate was higher, this was absolutely disappointing as it took the loan back up. When we questioned as to why they did not let us know they said that they thought it was standard that we should know, I mean I am not a banker.
A Bank is a Bank but not Bank SA, it is a great Bank! Helpful, honest and guess what the staff have ears and they hear! They hear what you say, ask and listen then surprise surprise......they answer your questions and provide any information that would help and clarify what was asked! It's the EARS.
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Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 8.00% would cost $36,647.51 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.75% would cost $35,490.18 including fees.
Terms from 1 to 5 years. Representative example: a 5 year $30,000 loan at 6.99% would cost $36,133.67 including fees.
Terms from 1 to 10 years. Representative example: a 5 year $30,000 loan at 7.99% would cost $36,738.90 including fees.
Terms from 1 to 5 years. Representative example: a 3 year $10,000 loan at 6.79% would cost $11,380.22 including fees.
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