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BankSA customer reviews

Overall rating
7.6/10
Price
6.9/10
Features
6.3/10
Customer service
7.6/10
Convenience
8.0/10
Trust
7.7/10
Based on 2121 BankSA reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.
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Recent BankSA customer reviews

  • BankSA Home Loan

    Not helpful with anything out of the ordinary

    When my partner died and our mortgage was in his name no body knew what to do to help me. I was grieving and was unable to afford the mortgage as I was not at work and they would not allow me to apply for financial relief. It took so much time to get an actual answer, and the person who was actually helpful was an employee of the parent company Westpac

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    Georgia, South Australia, reviewed 26 days ago
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  • BankSA Bank Account

    Awesome Bank

    I Like BankSA As it has an Awesome Banking App that you Can do all your Banking On and The Customer Service is Outstanding

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    Kylie, South Australia, reviewed about 2 months ago
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  • BankSA Savings Account

    Just another bank

    Automated answering system is not great, takes a long time to get to the correct department most times. And then drops out or is cut off far too often. Local brank is excellent and helpful, but feel their hands are tied in so many instances. They almost seem to feel bad for how poor the banking sector is as a whole. As with all financial institutes, they charge through the nose and pay back minimal, if anything.

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    Travis, Victoria, reviewed about 2 months ago
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  • BankSA Personal Loan

    all round great bank

    great bank with loans easy to consolidate- online processess are easy

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    Nikkita, South Australia, reviewed 8 months ago
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  • BankSA Home Insurance

    Luke

    Like company policies. But customer service is average at best

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    Luke, South Australia, reviewed 12 months ago
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  • BankSA Credit Card

    My bank of choice

    BankSA has been my bank of choice for over 30 years. The staff are friendly and helpful and their products are competitive compared to other banks. In recent years, their rewards programs (Qantas points) has been a huge factor in keeping me as a customer. As per most banks, the one criticism I have is that their opening hours do not really reflect the needs of the average fulltime working person. While their website is very easy to navigate, some interactions need to occur in person, and it is hard to do this with the current opening hours.

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    Rosanna, South Australia, reviewed about 1 year ago
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  • BankSA Term Deposit

    Amazing Advice

    Have had a term deposit for 13 years when bank sa set it up to me. Every time of renewal with my term deposit they thoroughly give me the best advice on what would work best for my product. As a result of bank sa explaining everything to me I have managed to have a healthy investment in my term deposit

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    Kelly, South Australia, reviewed about 1 year ago
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  • BankSA Complete Freedom Account

    Atm fees, minimum staff and low interest

    There is no interest on my debit card to speak of. The bank has down scaled all their branches and only have a couple of people in the branches. I have had to pay a fee to withdraw money outside of South Australia.

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    Carol, South Australia, reviewed over 8 years ago
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  • BankSA Car Loan

    Bad loan payback support for low income people.

    Okay, my partner a few years ago when she was receiving a higher pay took out a personal loan to purchase a car as she has a kid (Now two kids), but then later down the line her pay was shortened. The bank told her that they would decrease the payback to the minimal charge, but that charge is still FAR too large for her to afford without risking the health, housing and nutrition of hers and my children. Not only that but she pays what she can afford to pay due to this and because it simply, 'isn't enough', she continually gains additional late fees of really high proportions onto her loan. It's absolutely disgusting. BankSA needs to take into consideration changing financial matters and create more effective ways of resolving payback for their loans.

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    Malachi, South Australia, reviewed over 9 years ago
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