Excellent in branch customer service. They have a varied range of saving and transaction accounts, offer competitive interest rates on home loans, savings, term deposits. Have in the past used one of the majors with which I have accounts to purchase foreign exchange and paid a range of fees, long lead time. Discovered that Heritage Bank also provides a service to purchase foreign currency, got a better rate, and lower fees as well so Heritage is my go to for foreign currency now.
Never had a problem with Heritage either in person or over the phone. They are very courteous and user friendly. Would recommend them to others.
They attempted to help wherever they can. Very easy to use internet banking and term deposits as well as online saver account.
Reliable, personal, smaller bank. Developed out of a building society. Not caught up in all the huge profit mindset of the larger banks. No fees on basic accounts. Easy online transactions. You really get the idea they are there to meet their customers’ needs, rather than primarily to make a profit.
Whenever I go into a branch, I am seen to very quickly and the staff are always friendly and helpful. The staff welcomed us and treated us like important customers. Only inconvenience is you cannot increase your daily limit online, this has to be done in person. If $5000 or under this is done instantly by the teller.
I have been with Heritage Bank for 19 years. Whether I go into the bank or am online, I always have a good experience. When you go into the bank the clerks don't care if you have $10 or $10,000, they treat you with the utmost respect and friendliness.
Everything is easy to use, the website and app are set out easy for anyone to use. Also if you need going into a branch the staff are very helpful and friendly.
Heritage staff always greet me with a friendly hello and a smile. The online banking is easy to use and suits my purpose.
There fees are reasonable, customer service is very good. Nothing is any trouble for them. It's a great community bank that has been around for many years
Have been with Heritage Bank for almost 12 years. Their customer service is second to none. They have always been helpful and go above and beyond to do what's needed.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.