Excellent in branch customer service. They have a varied range of saving and transaction accounts, offer competitive interest rates on home loans, savings, term deposits. Have in the past used one of the majors with which I have accounts to purchase foreign exchange and paid a range of fees, long lead time. Discovered that Heritage Bank also provides a service to purchase foreign currency, got a better rate, and lower fees as well so Heritage is my go to for foreign currency now.
Reliable, personal, smaller bank. Developed out of a building society. Not caught up in all the huge profit mindset of the larger banks. No fees on basic accounts. Easy online transactions. You really get the idea they are there to meet their customers’ needs, rather than primarily to make a profit.
Whenever I go into a branch, I am seen to very quickly and the staff are always friendly and helpful. The staff welcomed us and treated us like important customers. Only inconvenience is you cannot increase your daily limit online, this has to be done in person. If $5000 or under this is done instantly by the teller.
I have been with Heritage Bank for 19 years. Whether I go into the bank or am online, I always have a good experience. When you go into the bank the clerks don't care if you have $10 or $10,000, they treat you with the utmost respect and friendliness.
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