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HSBC reviews

HSBC
HSBC overall rating

(as rated by the Mozo community)

6.7 / 10

based on 1191 reviews

 

Price

Features

Customer service

Convenience

Trust

Can we help you refine your HSBC search?

Latest HSBC reviews

HSBC

HSBC Variable Home Loan (Owner Occupier) Variable Home Loan review

Overall rating   10 / 10

Great rates, great people so simple to deal with

I originally banked with Bank of Queensland (BoQ) however after a horrible experience with them I switched to HSBC. Best banking decision of my life. I had banked with BoQ for 23 years, even getting a mortgage with them. After a marriage break up...

Full review

I originally banked with Bank of Queensland (BoQ) however after a horrible experience with them I switched to HSBC. Best banking decision of my life. I had banked with BoQ for 23 years, even getting a mortgage with them. After a marriage break up I purchased a new property with my son, however after some consideration I wished to refinance so I could pay him out, however BoQ refused to do so because of my age, 63. I requested for them to put the reasoning in writing and they refused. After this I decided to switch to HSBC and the difference was obvious. They were so easy to deal with, they were extremely straight and honest when talking to me and allowed me to refinance. The best part is that I am now saving about $97 a month just by doing nothing. I want to give a big thank you to HSBC for having faith and seeing that a fit 63 year old man earning decent money is still a worthwhile person. As for BoQ, you have lost all faith from me and I would not recommend you to anyone.

    Price   10 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Patrick, Queensland, reviewed 14 days ago

HSBC

HSBC Flexi Saver Flexi Saver review

Overall rating   10 / 10

High interest and branch access.

They have the highest saving rate among physical banks.

Full review

They have the highest saving rate among physical banks.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Leo, Victoria, reviewed 15 days ago

HSBC

HSBC Day to Day Account Day to Day Account review

Overall rating   9 / 10

Great customer service

The staff are friendly and helpful.

Full review

The staff are friendly and helpful.

    Customer service   10 / 10

    Convenience   6 / 10

    Trust   7 / 10

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Amanda, Queensland, reviewed over 1 year ago

HSBC

HSBC Platinum Credit Card (12 Month Balance Transfer Offer) Platinum Credit Card review

Overall rating   6 / 10

Good online services

first time application

Full review

first time application

    Price   6 / 10

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Tuan, New South Wales, reviewed over 2 years ago

HSBC

HSBC Car Loan review

Overall rating   9 / 10

Great rates

Good customer service

Full review

Good customer service

    Price   7 / 10

    Features   5 / 10

    Customer service   8 / 10

    Convenience   8 / 10

    Trust   9 / 10

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Shannon, Queensland, reviewed over 3 years ago

HSBC

HSBC Day to Day Account Day to Day Account review

Overall rating   9 / 10

No fees, ever, for anything.

Always resolve issues on the spot without transferring calls.

Full review

Always resolve issues on the spot without transferring calls.

    Price   10 / 10

    Features   6 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   8 / 10

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Michelle, Queensland, reviewed over 3 years ago

HSBC

HSBC Term Deposit review

Overall rating   6 / 10

Service can be better and more easy to access

Not enough branches and not as convenient.

Full review

Not enough branches and not as convenient.

    Price   5 / 10

    Features   5 / 10

    Customer service   6 / 10

    Convenience   6 / 10

    Trust   6 / 10

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Jen, Victoria, reviewed about 4 years ago

HSBC

HSBC Personal Loan review

Overall rating   4 / 10

They are only interested in a bit more money

If I pay off the loan early I pay a fee. As I am paid fortnightly, I am paying half of my monthly repayment each fortnight but the are two months in the year when there are three fortnightly pays. I must be going to pay my loan early and so the...

Full review

If I pay off the loan early I pay a fee. As I am paid fortnightly, I am paying half of my monthly repayment each fortnight but the are two months in the year when there are three fortnightly pays. I must be going to pay my loan early and so the bank when make the early payment fee.

    Price   6 / 10

    Features   3 / 10

    Customer service   5 / 10

    Convenience   5 / 10

    Trust   4 / 10

Less

Malcolm, New South Wales, reviewed over 4 years ago

HSBC

HSBC Building Insurance Building Insurance review

Overall rating   7 / 10

Good if you are already an HSBC customer

Well we have mortgage from HSBC and that is why we went with them. Prices are reasonable, yet not the best on the market and you will hardly ever hear from them unless there is a change in Product policy or you make a claim. They are very kind...

Full review

Well we have mortgage from HSBC and that is why we went with them. Prices are reasonable, yet not the best on the market and you will hardly ever hear from them unless there is a change in Product policy or you make a claim. They are very kind when you get in touch and try to help, not always successfully but you have to give them credit for trying.

    Price   7 / 10

    Features   6 / 10

    Customer service   7 / 10

    Convenience   8 / 10

    Trust   9 / 10

Less

Lucie, , reviewed over 5 years ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

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