HSBC online system is terrible. So is their customer service. I cant move money between my accounts! The issue has been going on for a month and I am stuck without access to my own money.
Made a CC enquiry 5 years ago, have emailed and called recently to have them remove the enquiry from my Credit Report. Every time I speak to someone they ask for my reference, despite never being able to give me one. When I ask them to give me a reference for my file or the enquiry they tell me the "other department" has that information and they do not have access to it. Every time I call to follow up, they tell me it is with another department, but cannot tell me which department and that I have to wait for this department to contact me. Will not give me contact details for the "other department" so I can follow up with them myself. I asked them who do I call and what reference # can I use the next time I call to follow up and they tell me to call (this) same number and I do not have a reference number, so every time I call to follow up the cycle is repeated. Ask them to send me a follow up email after every call, have never received one. 14 business days later and am still waiting for the "other department" to call or email me, after being told they will call in 5 - 7 business days. Have also updated my phone number on their file multiple times but every time I call they tell me they only have my old number on file. They keep telling me all the info we have spoken about is on my file and when I ask for an email to confirm an action has been taken then tell you the "other department" will send you an email. Absolutely rubbish system, wouldn't trust my money w a company who cannot provide basic information like a reference number and contact information.
It takes about 45 mins to open an account. They treat customers like criminals, so rude and unprofessional. Always issue to get through to them over the phoneMore HSBC savings account customer reviews
An integrated company in its achievement and fame, providing wonderful services to women and at an appropriate price, as it is good and I would like to participate in it.More HSBC car insurance customer reviews
I have taken loan on Apr-2019 Incorrect loan track record is maintaining at HSBC end against my loan, due to which i am paying around Rs 80000 extra interest. Whenever I call to customer care they are arranging call back from personal loan dept. but they do not have an idea how to calculate each month wise interest against loan. Now a days every thing is online and CA are available. I have cross verified my interest part with different channels. I have explained same to HSBC , but they are cheating and not providing solution since long time. I have raised request twice to nodel officer but they did not responded back for my request. After taking loan from HSBC i am struggling a lot. I need proper channel to escalate my issue.More HSBC personal loan customer reviews
Well we have mortgage from HSBC and that is why we went with them. Prices are reasonable, yet not the best on the market and you will hardly ever hear from them unless there is a change in Product policy or you make a claim. They are very kind when you get in touch and try to help, not always successfully but you have to give them credit for trying.More HSBC home insurance customer reviews
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