HSBC reviews

The staff are friendly and helpful.

Customer service   10 / 10

Convenience   6 / 10

Trust   7 / 10

Less

first time application

Price   6 / 10

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International online transfers are not handled well and they don't deliver the service that is expected from them.

Price   8 / 10

Features   1 / 10

Customer service   7 / 10

Convenience   3 / 10

Trust   7 / 10

Less

Good service

Price   7 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

Less

Good customer service

Price   7 / 10

Features   5 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   9 / 10

Less

Always resolve issues on the spot without transferring calls.

Price   10 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   8 / 10

Less

Not enough branches and not as convenient.

Price   5 / 10

Features   5 / 10

Customer service   6 / 10

Convenience   6 / 10

Trust   6 / 10

Less

If I pay off the loan early I pay a fee. As I am paid fortnightly, I am paying half of my monthly repayment each fortnight but the are two months in the year when there are three fortnightly pays. I must be going to pay my loan early and so the bank when make the early payment fee.

Price   6 / 10

Features   3 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   4 / 10

Less

Well we have mortgage from HSBC and that is why we went with them. Prices are reasonable, yet not the best on the market and you will hardly ever hear from them unless there is a change in Product policy or you make a claim. They are very kind when you get in touch and try to help, not always successfully but you have to give them credit for trying.

Price   7 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   9 / 10

Less