no local branches difficult to get replies and they make lots of mistakes
More HSBC bank account customer reviewsno interest fee and bonuses when putting in saved money
More HSBC savings account customer reviewsBank customer service is excellent however no physical branches in regional areas.
More HSBC credit card customer reviewsPlease check statements very carefully. An error occurred with my homeloan ( wrong MMR applied and then another spontaneous error while they were looking into initial errors) End result was they raised rather than lowered my credit limit (ie added to my loan) on several occasions. I detected errors. Their system did not which is hard to believe. Due to the deplorable customer service (no call backs, waiting on line for 1 to 2hrs with no pick up, no reply to email, wrong advice given on online chat function, delays on their end once official complaint made) its now many months later and despite acknowledging errors occurred my account was still not corrected. I have refinanced away from them. If you have a home loan with them please check statements very carefully and have a low threshold for escalating concerns as their homeloans lack checks and balances to detect quite major errors.
More HSBC home loan customer reviewsAn integrated company in its achievement and fame, providing wonderful services to women and at an appropriate price, as it is good and I would like to participate in it.
More HSBC car insurance customer reviewsI have taken loan on Apr-2019 Incorrect loan track record is maintaining at HSBC end against my loan, due to which i am paying around Rs 80000 extra interest. Whenever I call to customer care they are arranging call back from personal loan dept. but they do not have an idea how to calculate each month wise interest against loan. Now a days every thing is online and CA are available. I have cross verified my interest part with different channels. I have explained same to HSBC , but they are cheating and not providing solution since long time. I have raised request twice to nodel officer but they did not responded back for my request. After taking loan from HSBC i am struggling a lot. I need proper channel to escalate my issue.
More HSBC personal loan customer reviewsAlways resolve issues on the spot without transferring calls.
More HSBC debit card customer reviewsNot enough branches and not as convenient.
More HSBC term deposit customer reviewsWell we have mortgage from HSBC and that is why we went with them. Prices are reasonable, yet not the best on the market and you will hardly ever hear from them unless there is a change in Product policy or you make a claim. They are very kind when you get in touch and try to help, not always successfully but you have to give them credit for trying.
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