HSBC is a pretty good retail bank. I opened up a Global Everyday bank account with them about 8 months ago and except for struggling to save money due to being broke, its a brilliant account. FYI, all the reviews you see are quite old... HSBC has a dedicated call line for enquiries based out of the Sydney office and opening up the account was a quick 5 minute process online. Their security is also quite good, but a bit full on compared to the Big 4. The only downside to the bank is that they still haven't got around to implementing PayID or outgoing fast payments for customers.
I have taken loan on Apr-2019 Incorrect loan track record is maintaining at HSBC end against my loan, due to which i am paying around Rs 80000 extra interest. Whenever I call to customer care they are arranging call back from personal loan dept. but they do not have an idea how to calculate each month wise interest against loan. Now a days every thing is online and CA are available. I have cross verified my interest part with different channels. I have explained same to HSBC , but they are cheating and not providing solution since long time. I have raised request twice to nodel officer but they did not responded back for my request. After taking loan from HSBC i am struggling a lot. I need proper channel to escalate my issue.
We had $20,000 dropped into our credit card account by mistake on a balance transfer. We then had to fight HSBC to get the money. Even though we were in credit by $16500. They said we could take the money out in $1000 per day limits and they would charge us 4% per withdrawal as they would deem it as a cash advance. They would not release the money until we closed the account in its entirety. We considered going to the police as technically it was stealing and we did report it to the Australian Financial Complaints Authority. I thought Channel 7 would love a story like this. They held onto the money for over a week - why I don't know. But we missed several other payments because of this, phone etc. and have now been charged late fees because of it. We found the customer service people to lie and say anything that was convenient on the phone.
Well we have mortgage from HSBC and that is why we went with them. Prices are reasonable, yet not the best on the market and you will hardly ever hear from them unless there is a change in Product policy or you make a claim. They are very kind when you get in touch and try to help, not always successfully but you have to give them credit for trying.
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