HSBC reviews

I originally banked with Bank of Queensland (BoQ) however after a horrible experience with them I switched to HSBC. Best banking decision of my life. I had banked with BoQ for 23 years, even getting a mortgage with them. After a marriage break up I purchased a new property with my son, however after some consideration I wished to refinance so I could pay him out, however BoQ refused to do so because of my age, 63. I requested for them to put the reasoning in writing and they refused. After this I decided to switch to HSBC and the difference was obvious. They were so easy to deal with, they were extremely straight and honest when talking to me and allowed me to refinance. The best part is that I am now saving about $97 a month just by doing nothing. I want to give a big thank you to HSBC for having faith and seeing that a fit 63 year old man earning decent money is still a worthwhile person. As for BoQ, you have lost all faith from me and I would not recommend you to anyone.

Price   10 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

They have the highest saving rate among physical banks.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

The staff are friendly and helpful.

Customer service   10 / 10

Convenience   6 / 10

Trust   7 / 10

Less

first time application

Price   6 / 10

Less

Good customer service

Price   7 / 10

Features   5 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   9 / 10

Less

Always resolve issues on the spot without transferring calls.

Price   10 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   8 / 10

Less

Not enough branches and not as convenient.

Price   5 / 10

Features   5 / 10

Customer service   6 / 10

Convenience   6 / 10

Trust   6 / 10

Less

If I pay off the loan early I pay a fee. As I am paid fortnightly, I am paying half of my monthly repayment each fortnight but the are two months in the year when there are three fortnightly pays. I must be going to pay my loan early and so the bank when make the early payment fee.

Price   6 / 10

Features   3 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   4 / 10

Less

Well we have mortgage from HSBC and that is why we went with them. Prices are reasonable, yet not the best on the market and you will hardly ever hear from them unless there is a change in Product policy or you make a claim. They are very kind when you get in touch and try to help, not always successfully but you have to give them credit for trying.

Price   7 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   9 / 10

Less