A local bank that returns profits to the local region. Focussed on excellent customer service, and returning benefits to the local community and the people that bank with them. Yet, still big enough to invest in great technology and customer service offerings at very competitive rates across the board.
I have had a mortgage with the fabulous Hume Bank for 14 years. They offer a seriously competitive rate and there's a borrow back scheme if I get in front with my payments (which I used to more than once). It was clearly explained to me that this was a very cost-efficient saving technique. Also, when my work conditions got tough, it was really simple for me to move to an interest-only payment for a few months until things improved. Best of all, the level of service was absolutely outstanding: tellers remember my name, interviews are always relaxed, phone contact is quick, direct and always personal. I couldn't recommend Hume Bank highly enough.
I love my bank. They aren't a "big 4" but they look after "little me" - flexible affordable service, huge variety to suit everyone's needs. How many banks do you know that pass on full interest rate cuts to home loans? Who else pays you to get cash out? Who pays your ATM fees on your behalf? I know someone!
Their customer service is flawless! Right from the start they have been so helpful as I had no idea about home loans so they helped me through it step by step . They set me up with an offset account which suits my situation perfectly. I do a lot of traveling and I've had to call a few times from overseas for different reasons and each time the phone is answers by a person0, no holding, no push buttons for which department I want. And they have resolved my predicament every single time!
No account fees on your other accounts and the interest rate is fantastic. Their customer service is brilliant. Always happy and willing to help and answer any question. Their prompt work in the fraud department is fantastic.
I am very happy with this product because the application process was easy, staff very helpful and friendly and the rates were competitive. I have had a home loan with the Hume twice before and I was very pleased then too. I have been a member of the Hume for 20 years and have never had a complaint with either staff or any of the products or services and love that when I call a staff member answers and not a machine!! Can't say enough positive things about this organisation.
Very happy with our bank...The fantastic, helpful staff and the competitive rates makes it very appealing and overall, very friendly bank. Being on the smaller side, I feel it's more personal service too. Just overall very happy and we have been with them for over 20 years.
Hume gives me a great, flexible product at a competitive price and gives me the most fantastic service I've ever had from a financial organisation. (It's not an institution, so I won't call it one! )
Hume Building Society is wonderful. I have needed money on two occasions. I approached the bank and it was organised within two days, and money was in my account. I have a mortgage as well as a savings account and there are absolutely NO fees at all. I have 12 withdrawals a month and 8 cheques a month without cost. Also, when statements are needed Hume print them out efficiently with cost. I would advise anyone to use the Hume Building society.
The Hume Building Society staff make it easy. They are available at short notice for face to face appointments & always over the phone. The home loan has the draw back facility which enables you to be ahead in your payments, but draw back if needed. I highly recommend this product.
It is a delight to do business with and the staff are so friendly towards you and nothing is too much for them to do
Gosh all i can say is the time I have been with the hume building society, they have been so helpful, honest and explain everything in detail. They also help you with the best deal for you, what suits your needs and where you can save money on for you, its really fantastic customer service, there is, in my opinion no other bank like it. Well done Hume you are awesome !!
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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