I went to the Liverpool Branch today. My husband and I wanted to open a joint account. The lady at the teller was so rude. Her greeting wasn’t nice, she gave us a smirk as if we weren’t good enough to open up an account in their branch. We had all our identifications but In the end she didnt let us open an account. She was whispering to her staff. The way she looked at us, I felt like she was degrading us. I walked away thinking thank goodness. I won’t be dealing with this bank.
I would like to see more ATMs at convenient locations in shopping centres which would help. With two young kids it is not an option for me to use ones on the street because I have to find parking and so on. The fees are two high, sometimes I pay $40 -$60 a month to use my card with no alternative offered. Also cash deposit at ATM would be beneficial for me.
They are friendly and very courteous. They know their product, and the branch is easily accessible for me as i’am wheelchair bound. Have been with other banks over the year’s, but IMB bank is puts my concerns at rest.
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