Shellharbour branch and online service. Avoid at all costs. Smug, childish behaviour and petty attitude from counter staff. IMB has changed from a friendly credit union to an insufferable corporate machine. Zero customer service and off the charts attitude. Such a pity and such a waste of what was once a local’ caring and community minded organisation.
I have banked with IMB since coming to this area. Internet banking is easy to use, they are easy to find in the main street and good parking. Lovely staff. I wouldnt change.
IMB have good locations of their banks and they are never busy. It’s easy to contact them and ask questions. Would recommend to anyone wanting a smaller member only bank.
I have been with the IMB for a very long time and I am so happy with them, the staff are great, their service is terrific and there location is easy for me. I have always had good dealings with the IMB.
Personable. Reliable. Competitive. Understanding. Rarely need to queue.
I went to the Liverpool Branch today. My husband and I wanted to open a joint account. The lady at the teller was so rude. Her greeting wasn’t nice, she gave us a smirk as if we weren’t good enough to open up an account in their branch. We had all our identifications but In the end she didnt let us open an account. She was whispering to her staff. The way she looked at us, I felt like she was degrading us. I walked away thinking thank goodness. I won’t be dealing with this bank.
High fees unless you keep a balance of $2,000 or more.
I would like to see more ATMs at convenient locations in shopping centres which would help. With two young kids it is not an option for me to use ones on the street because I have to find parking and so on. The fees are two high, sometimes I pay $40 -$60 a month to use my card with no alternative offered. Also cash deposit at ATM would be beneficial for me.
They are the best because of their customer service. Always friendly, helpful and support you whenever you need it. They also have competitive rates and best of all I feel like my money is secure.
They are friendly and very courteous. They know their product, and the branch is easily accessible for me as i’am wheelchair bound. Have been with other banks over the year’s, but IMB bank is puts my concerns at rest.
IMB's customer service is great and the staff is very friendly.
I am on a benefit but my bank bends over backwards to help with all things applicable to me.
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