Rude customer service. Bombarded you with information, and a lot of it is hidden in contracts. They won't give you the information you need, simply refer you back to the loan documents later. From $276 i pay a month, only about $40 goes to the loan (Remainder is interest). They charge $1.50 per transaction when you try and pay early. When i stated I would go to the ombudsman for being penalized in relation to making additional payments - was advised to "go right ahead, its in your contracts" - they fail to advise you anything else at the time you ask questions. I was also cut off from emailing " If you need anything else jump on the support page or call". Avoid at all costs, and speak to financial planners prior to accepting any loans with these guys
I applied for a small personal loan through Latitude. I was refused because I do not have a full time job, I am a pensioner. Having a veterans tpi pension, a service pension and my superannuation, owning all my vehicles and house, that was not enough. Don't know what else to write. Never been knocked back before.
I paid out my card on the 27/09/2020. On the 05/08/2020 someone emailed me and advised that my account was closed. I currently have a home loan on a tight deadline being processed and have found out today that it has been delayed due to this card (debt) still being open. Phoned two people today - one told me it was closed as of 05/08/2020 - the other told me it was still open, closed it and told me I would get a reference code text message in one hour so that I could print off a closure letter. One hour later, call centre now closed and no text or closure letter, which I needed to send onto the bank to prevent my loan and house settlement being delayed any further. Pretty disappointed that Latitude continued to keep this debt open when I gave them specific instructions to close it twice and have no faith in their customer service, considering I have had three employees, who have all given me completely different answers RE my account being closed. It’s like no one knows what’s going on at their end - which is scary when it’s our credit rating on the line!! Will never be going with Latitude again!!
They have high interest that was swept under the rug as I was young when I signed up. They would add random fees onto the account when I wasn’t aware. Although they did wave a few late fees for me after explaining my circumstances to them.
I called to receive my personal loan contracts. The connection to their overseas call taker was horrible and we couldn't hear each other. I wasn't going to hang up as I spend 20mins on hold trying to get through. She told me I'd have the documents within 24-48 hrs. 48hrs later, no email. I called again. Another 20min on hold and another bad connection. She apologised and said it would be sent by the next morning. Still no email. I submitted online feedback with account number, full name and DOB, email and phone number. They replied that this wasn't enough information and to submit a new form.
Debt just sits there and gets deducted fortnightly, once the balance gets low enough customer service will try to refinance for more. Not the best rate but not the worst.
Competitive interest rate if you have excellent credit rating.
Just paid off my biggest loan which was with latitude finance. I've had an account with them since 2016. They charged 29.99% interest. In the last 4 years with weekly payments I only managed to pay off 12.5% in that time. Just requested a final payout figure and they charge me more for paying it out as well as the interest for the next few years. Absolutely disappointing.
Their rates are very high compared to other lenders. Do not give them any financial information. Latitude Financial Services offer a very low rate to get you in and then quote you a high rate. After I rejected this high rate they then sent me a letter to say they declined my application which is now on my credit file as declined.
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Terms from 2 to 7 years. Representative example: a 5 year $30,000 loan at 5.95% would cost $34,757.21 including fees.
Terms from 3 to 5 years. Representative example: a 5 year $30,000 loan at 6.39% would cost $35,126.40 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.40% would cost $34,449.07 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.75% would cost $35,190.18 including fees.
Terms from 1 to 5 years. Representative example: a 5 year $30,000 loan at 5.49% would cost $34,373.78 including fees.
WARNING: The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a personal loan. The comparison rates displayed are calculated based on a loan of $30,000 for a term of 5 years or a loan of $10,000 for a term of 3 years as indicated, based on monthly principal and interest repayments, on a secured basis for secured loans and an unsecured basis for unsecured loans. This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may inﬂuence the cost of the loan.
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