Macquarie credit card reviews

Innovative and proactive. Excellent service across the board

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   1 / 10

Trust   10 / 10

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Applied for C/C, after a month, got mail of application knocked back, even when I have $200k income. Then out of the blue, got email message my credit card is coming! Not sure can trust a crowd like this.

Price   5 / 10

Features   7 / 10

Customer service   3 / 10

Convenience   5 / 10

Trust   3 / 10

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Only been with Macquarie for 6 months, so still 'testing the waters'.

Price   8 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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I have my mortgage with them and got a credit card, they offer great rewards programme for every point you get, point accumulate and you can get vouchers from the top high street stores like Myers, David jones, job hi fi, Priceline etc. I'm very happy with them.

Price   6 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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High fees and interest rate. Only one reward. Service is good.

Price   6 / 10

Features   6 / 10

Customer service   5 / 10

Convenience   3 / 10

Trust   6 / 10

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I have had a bpay go wrong due to the web site dropping out it has been 4 weeks and still have not had money refunded. I rang the moment it happened and was treated like a fool which I am not. I rang again yesterday and they said it would be another two weeks very upset.

Price   8 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   5 / 10

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I had 11 unauthorized transactions made on this account. When I called the number to advise the provider of the problem, the person I eventually spoke to was helpful. However none of what he said he would do has happened a week later. When I call this number again, all I get is put on hold and no help! Who else can I report to?

Price   5 / 10

Features   8 / 10

Customer service   0 / 10

Convenience   5 / 10

Trust   0 / 10

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The card doesn't have paypass which is annoying and the Macquarie website doesn't show live debits and credits - quite frustrating as I have to wait for the next month's statement to see what has and hasn't come out of the card.

Price   10 / 10

Features   3 / 10

Customer service   10 / 10

Convenience   6 / 10

Trust   10 / 10

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Very good

Price   8 / 10

Features   4 / 10

Customer service   5 / 10

Convenience   6 / 10

Trust   8 / 10

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This is a good product for accruing Qantas frequent flier points as the earn rate is 1:$1. Annual fees are average to high among this type of Qantas FF credit card. However there's a sign up bonus of up to 40,000 points which is worthwhile.

Price   4 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   6 / 10

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Hard to contact to resolve issues out of banking hours. Systems appear inferior to some other banks. Eg. No mobile app for easy bank account access.

Price   8 / 10

Features   9 / 10

Customer service   2 / 10

Convenience   3 / 10

Trust   7 / 10

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Avoid this card. I earn 185K a year, and have done so for the last 4 years, have a Platinum Card with a 10k limit and 0 balance with NAB, 160K in my mortgage offset, 200k equity in my house and no other debt. They put me through the wringer, then declined, so I agree their assessment criteria is pathetic, as clearly I can service this card. Applied to NAB and card in my hand a week later. Phone staff helpful for NAB unlike Macquarie. Avoid at all costs, as I will for all Macquarie products from now on.

Price   3 / 10

Features   3 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Macquarie bank is a reputable banking institution that is always evolving and willing to assist and provide services tailored to my needs. They have an easy to use online system with 24/7 customer support, who are willing to assist in any way possible. I have not had any issues and when I have queries they are tended to immediately.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Absolutely terrible - do not make the mistake. I had the card 2 weeks, with a bank set limit, and paid out a small balance on my CBA card due to a 0% interest offer, as well as a small cash transfer for a mortgage settlement buffer. As a result my limit was halved with no consultation, then the card was blocked again with no consultation. Ring the overseas call centre and spend hours explaining the situation until I get on to a manager at Macquarie who tried to help but gets back to me two days later stating the block will not be removed for 3 months and I have to provide all credit assessment information again. Keep in mind I had the card only 2 weeks, the info was all provided a month or so previously in application, I also spent only a quarter of the original credit limit with a view to paying it out at the end of the month. 90% of the money I spent was put directly back into a Macquarie account, and using the Macquarie 'other card balance' button. I spent about $200 in reality, and got treated this way. Insulting and unfair, poor service and management. It also takes THREE DAYS to pay money into the card as Macquarie insist you bpay, it cannot be transferred from account to account.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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After being stuffed around for a month submitting pay slips, rent statements and following them up by phone almost daily, I completed my ID check at Australia Post (at their request; they sent me a letter to do so) but was rejected. And this was AFTER they told me that I should expect something in the mail within the next couple of days. Absolutely disgusting service, their turnaround was slow and by comparison, while waiting for this card, I managed to apply for another one and have everything arrive to me within 1 week. I agree with another poster's assessment that their credit assessment is crude at best - they do not want people who can pay their bills off on time. The points offer is good if you can get it, otherwise there are far better products on the market and no need to subject yourself to this level of service.

Price   5 / 10

Features   5 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Takes 3 days to transfer funds to credit card, what a joke.

Price   5 / 10

Features   5 / 10

Customer service   6 / 10

Convenience   3 / 10

Trust   5 / 10

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Bonus points nowhere after 60 days. Three phone calls, still being escalated. 60 days incredible in the first place! Incompetent.

Price   5 / 10

Features   4 / 10

Customer service   0 / 10

Convenience   4 / 10

Trust   0 / 10

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Good & trustworthy provider to do business with.

Price   7 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   5 / 10

Trust   9 / 10

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Worst service ever experienced. It took 2 weeks to get approved and it has been another 2 weeks but haven't got the card yet!

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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I have had a number of instances where the overseas contact centre have let me down with their service including one serious privacy breach.

Price   7 / 10

Features   7 / 10

Customer service   3 / 10

Convenience   7 / 10

Trust   5 / 10

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Great security and monitoring on my card. Knowledgeable customer service personnel. Annual fees are a bit high and the interest rate is not very competitive.

Price   2 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   5 / 10

Trust   8 / 10

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Straightforward, no lies, easy to know what I am paying.

Price   5 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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They suck people in with promises of points and prestige, then force you to use their terrible online systems, have customer service staff who say one thing yet do nothing and waste your time and money trying to resolve issue after issue.

Price   5 / 10

Features   8 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Macquarie Bank Visa fees and interest rates are extraordinarily high compared to other Banks. I am currently looking to change my credit card supplier!!

Price   1 / 10

Features   5 / 10

Customer service   5 / 10

Convenience   2 / 10

Trust   2 / 10

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A shame they have to use the card services outsourced company. When they call there is a pause for about 5-10 seconds where you can't hear anything. When they finally connect, they follow the scripts like robots. Not good enough customer service in these switched on days. Consumers are not stupid. We vote with our wallets.

Customer service   1 / 10

Trust   3 / 10

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