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ME Home loan reviews

Overall rating
8.4/10
Price
8.4/10
Features
7.7/10
Customer service
8.4/10
Convenience
7.4/10
Trust
8.5/10
Based on 956 home loan reviews as rated by the Mozo community.

Recent ME home loan customer reviews

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  • ME Home Loan

    Overall rating   1 / 10
    Under Staffed

    Takes more than a month for a simple loan rate fix. They then fix the wrong loan with wrong rate. They tried to renege on the phone call that was made to fix the rate. You can never speak to a supervisor. Thank goodness for the AFCA Ombudsman.

    Price
    1 / 10
    Features
    1 / 10
    Customer service
    1 / 10
    Convenience
    1 / 10
    Trust
    1 / 10
    Less
    Michael, Western Australia, reviewed 11 days ago
  • ME Home Loan

    Overall rating   10 / 10
    ME the bank for us!

    We have had the best experience to date with ME. They have great products and Service and communication is exceptional.

    Price
    10 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    8 / 10
    Trust
    10 / 10
    Less
    Caryn, Victoria, reviewed 15 days ago
  • ME Flexible Home Loan (Fixed, Owner Occupier, LVR<80%, Principal & Interest)

    Overall rating   10 / 10
    Awesome

    Best bank.

    Price
    10 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Rami, Victoria, reviewed 22 days ago
  • ME Flexible Home Loan (Fixed, Owner Occupier, LVR<80%, Principal & Interest)

    Overall rating   10 / 10
    The best bank for all your banking needs

    ME bank offer competitive rates with $0 application fee and no monthly administration fees. Their customer service is always above and beyond with no hidden surprises. They’re always upfront and honest about the best product for you. I find this bank to offer the best all round service for customers which is why I continue to bank with them.

    Price
    10 / 10
    Features
    9 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Tina, New South Wales, reviewed 28 days ago
  • ME Home Loan

    Overall rating   10 / 10
    Magic

    A very easy to use service.

    Price
    9 / 10
    Features
    9 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Alby, Victoria, reviewed about 1 month ago
  • ME Basic Home Loan (Owner Occupier, LVR<80%, Principal and Interest, >$150,000)

    Overall rating   1 / 10
    Don't use them, they are not worth the stress.

    They take an incredible amount of time to deal with any small request. The time between aplying for the home loan and getting it was nearly 6 months, then they still wanted more money, which I offered in the first place! I took my business elsewhere and they had me set up within 2 weeks with no issues.

    Features
    1 / 10
    Customer service
    1 / 10
    Convenience
    1 / 10
    Trust
    1 / 10
    Less
    Firstname, South Australia, reviewed about 1 month ago
  • ME Basic Home Loan (Owner Occupier, LVR<80%, Principal and Interest, >$150,000)

    Overall rating   1 / 10
    WORST BANK

    The worst bank to deal with, always 5 days behind, sending messages after loans have been completed. They are the most annoying bank to deal with, started well but anytime you need answers they always seem to mess it up.

    Price
    1 / 10
    Features
    1 / 10
    Customer service
    1 / 10
    Convenience
    1 / 10
    Less
    Gregory, Victoria, reviewed 27 days ago
  • ME Basic Home Loan (Owner Occupier, LVR<80%, Principal and Interest, >$150,000)

    Overall rating   2 / 10
    poor customer service

    ME Customer service is terrible, incostistent, unreliable. Keep away!

    Price
    3 / 10
    Features
    3 / 10
    Customer service
    1 / 10
    Convenience
    3 / 10
    Trust
    4 / 10
    Less
    Tiffani, Australian Capital Territory, reviewed 3 months ago
  • ME Flexible Home Loan (Owner Occupier, LVR<80%, Principal & Interest)

    Overall rating   1 / 10
    Dealing with this bank can be very frustrating.

    I had three loans with ME bank. Each time I wanted to discharge them they delayed the the settlement date even being given six weeks notice. Each time blaming someone else. Each time taking the opportunity to charge extra interest even when the delay was their doing. Based on my experience I would stay clear of this bank.

    Price
    4 / 10
    Features
    3 / 10
    Customer service
    1 / 10
    Convenience
    1 / 10
    Less
    Garry, Queensland, reviewed 3 months ago
  • ME Home Loan

    Overall rating   1 / 10
    Worst bank ever - run!

    The pros are that fees and charges are lower than the big banks. But with this you have to put up with incompetent, often sexist, staff, amateur processes that are designed to drive customers insane, and absolutely nothing that is helpful or easy to use. This bank has the attitude that if you are with them, then you should put up with it. If you want the loan, then jump through the 5 million hoops. And we'll get back to you when we feel like it, a week, 2 weeks, a month later. Oh, and we can't do anything now, it's Christmas, oops, we're busy now - its Easter. They have the attitude that the staff are more important than the customers. There is also no way to complain - afterall who wants to hear the opinion of customers.

    Price
    1 / 10
    Features
    1 / 10
    Customer service
    1 / 10
    Convenience
    1 / 10
    Trust
    1 / 10
    Less
    Jayne, Victoria, reviewed 3 months ago
  • ME Home Loan

    Overall rating   1 / 10
    Breathtakingly Incompetent

    ME is for you if you want a breathtakingly incompetent, totally disorganised banker, loose with the truth and has many hands...none of which know what any of the others are doing. We changed banks based on word of mouth, we should have read the reviews and stayed put. We applied to move loans to ME in early October, 2020. After an incredible amount of misdirection and false starts one loan was completed after 2 months of daily interventions and much anxiety for us. The other was settled after lies, numerous broken settlement dates in mid- January 2021, over 3 months after the application. So what? The loan repayment date began a week ago but the money has still not appeared in my account even after written promises! I am clearly expected to pay for money not received. I should have bought shares in ME instead, great investment when a bank only takes repayments without lending. Maybe this is ME's version of a reverse mortgage. A Mr Adam Crane was appointed as CFO of ME Bank December 2020 to "lead ME's business strategy" (ME website) as he has, in the past, driven "change, improvement and innovation". Well, no-one is running this shop. I'm off to AFCA and the Ombudsman with a formal complaint. Caveat emptor! Want a loan? Go elsewhere.

    Customer service
    1 / 10
    Convenience
    1 / 10
    Trust
    1 / 10
    Less
    Stephen, New South Wales, reviewed 6 months ago
  • ME Flexible Home Loan (Owner Occupier, LVR<80%, Principal & Interest)

    Overall rating   10 / 10
    Easy on line banking. Great products.

    Easy on line banking. Great products.

    Price
    6 / 10
    Features
    7 / 10
    Customer service
    8 / 10
    Convenience
    8 / 10
    Trust
    8 / 10
    Less
    Bernie, Queensland, reviewed 6 months ago
  • ME Flexible Home Loan (Fixed, Owner Occupier, LVR<60%, Principal & Interest) (Member Package)

    Overall rating   1 / 10
    Do not go with this bank

    I cannot stress to you enough, do not go with this bank. The process was an absolute nightmare from start to finish. To begin, our lender stuffed up basically all of our paperwork after we signed the contract which delayed our settlement. Trying to contact the bank for indiscretions with our payments was a nightmare. We had a fixed rate only to then be told there was a system error and our payments had reverted to variable. This took weeks to rectify and the surplus funds were not credited to our account as they were of the belief the system error was “out of their control”. We had issue after issue and decided to refinance with a better bank with a much better rate. Well, this was absolute chaos. As described in the PDS there were several fees associated with breaking a fixed rate. This was not an issue as we understood our terms and conditions and we set the money aside waiting for settlement. They delayed settlement three times and when settlement was finally due to occur, they attempted to charge us nearly $4000 extra and were charging us three solicitor fees when it took the work of one. When I called to discuss this, the operator was abrupt, rude and condescending. The operator was insisting it was my mistake even though I had the previous break cost paperwork which clearly proved that this was a mistake on their end. After speaking to eight different people (as this is what you have to do to get a correct answer as they all believe they are right and have no idea what is going on), they came to the conclusion that this was another system error and the right fees were adjusted. That is only the half of it. I lodged several complaints and I am yet to receive any form of correspondence from an employee of ME Bank. Unless you want to experience an absolute nightmare, extremely poor attitudes, 50 different stories every time you make contact and be consistently shown that employees are competently incompetent and lack the knowledge, training and skills to be able to provide factual information, DO NOT choose ME Bank.

    Price
    1 / 10
    Features
    1 / 10
    Customer service
    1 / 10
    Convenience
    1 / 10
    Less
    Britt, New South Wales, reviewed 7 months ago
  • ME Flexible Home Loan (Owner Occupier, LVR 60-70%, Principal & Interest) (Member Package)

    Overall rating   6 / 10
    Need to be competitive with rates.

    Good product but needs to be more competitive with current rates.

    Price
    4 / 10
    Features
    7 / 10
    Customer service
    9 / 10
    Convenience
    9 / 10
    Trust
    6 / 10
    Less
    Katherina, Australian Capital Territory, reviewed 7 months ago
  • ME Home Loan

    Overall rating   5 / 10
    Interest rates could be better.

    The customer service has always been good when ringing with an issue. I would like to see interest rates improving for loyal customers.

    Price
    3 / 10
    Features
    4 / 10
    Customer service
    6 / 10
    Convenience
    6 / 10
    Trust
    5 / 10
    Less
    Catherine, Queensland, reviewed 7 months ago
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    Home loan comparisons on Mozo - rates updated daily

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    WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

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    Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.