Easy on line banking. Great products.
I cannot stress to you enough, do not go with this bank. The process was an absolute nightmare from start to finish. To begin, our lender stuffed up basically all of our paperwork after we signed the contract which delayed our settlement. Trying to contact the bank for indiscretions with our payments was a nightmare. We had a fixed rate only to then be told there was a system error and our payments had reverted to variable. This took weeks to rectify and the surplus funds were not credited to our account as they were of the belief the system error was “out of their control”. We had issue after issue and decided to refinance with a better bank with a much better rate. Well, this was absolute chaos. As described in the PDS there were several fees associated with breaking a fixed rate. This was not an issue as we understood our terms and conditions and we set the money aside waiting for settlement. They delayed settlement three times and when settlement was finally due to occur, they attempted to charge us nearly $4000 extra and were charging us three solicitor fees when it took the work of one. When I called to discuss this, the operator was abrupt, rude and condescending. The operator was insisting it was my mistake even though I had the previous break cost paperwork which clearly proved that this was a mistake on their end. After speaking to eight different people (as this is what you have to do to get a correct answer as they all believe they are right and have no idea what is going on), they came to the conclusion that this was another system error and the right fees were adjusted. That is only the half of it. I lodged several complaints and I am yet to receive any form of correspondence from an employee of ME Bank. Unless you want to experience an absolute nightmare, extremely poor attitudes, 50 different stories every time you make contact and be consistently shown that employees are competently incompetent and lack the knowledge, training and skills to be able to provide factual information, DO NOT choose ME Bank.
Good product but needs to be more competitive with current rates.
Don't use this bank, they rip you off at every opportunity. I've been a loyal customer for 20 years and they will not help or show you any respect, plus the fees are outrageous.
All interaction with ME service officers have been helpful and good. Being an online bank, there is no branch we can go to if the need arises. The online servicing is mostly wonderful, however the lack of physical branches can be challenging if there are planned or unplanned system outages or issues with service.
Initial loan set up etc was great. But now 5 years into the loan it's quite different. Because they didn't take my payment out for loan for a number of weeks (their fault, not ours), my end on statement looked like it was fine. Anyway they took all my extra/advance payment out to cover as well as taking money out of savings, leaving us short. It was their fault (we had auto payments set up) this happened. But in the end we owed the money and had to catch up on payments. Which we did. But after me ringing over and over, asking for explanations on what happened. I finally got the info, but after taking many weeks. Even after filing a complaint they never did anything. But what got me more angry was that there was no communication with what happened. They took it on themselves to go into our accounts and take out the money owed. No contact at all. We should be more advanced on our home loan. Because of their mistake we are thousands behind. I also sent an email asking them to stop loan payments during Covid. No response. So the communication is terrible. If I get an opportunity to change banks I would just because of this.
Have been with ME Bank for 22 years. Have been laughed at and ridiculed for being on a disability pension, along with not being able to send emails through their web page. Have been waiting for 10 days for them to send a discharge form emailed through so we can start settlement process on selling our investment block. They wont answer the phone or cut you off if you do get through. Their customer service is non existent. They will end up losing all their customers. You never hear anything positive about their service anymore. Used to be awesome but now just really really really bad. Hope the new CEO has an interest in customer service.
Of all the banks that we've had home loan dealings with, ME have been an absolute headache. We took out a construction loan and it took them 1 month (normally 7 days) to make the first progress payment. Builder had to put works on hold. All the people we spoke to on the phone had no idea and instead of listening to our questions and concerns they would talk over the top of us. Once construction is complete we'll be going elsewhere.
I would not recommend Me Bank to anyone. I have a home investment loan with them which the term ends early next year and I will be refinancing with another provider. Their customer service is poor and the call centre staff are not well trained to deal with the situation particularly during the COVID pandemic.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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