This Bank is quite literally the worst customer experience I have ever had. I have been with them for 5 years. No one has any idea how to answer basic questions. I was always told they would get another team to call back. They never do and then when you call them again they say that they have tried to call back and you were unavailable. So frustrating. When you do finally get to speak to someone they can never help due to bank changing policies after they get your business. Stay away from this bank. I cannot stress this enough.
Trying to get the bank to Discharge the mortgage so we can settle. You'd think they want their money! But no, so lazy and inept that we're likely to miss settlement and lose thousands. DON'T BANK WITH THEM.
Cannot wait to refinance with a proper lender, my laziness has cost me thousands staying with a bank that claims to be for the people. Stay well away as they will suck you dry if you let them. ON many occasions I’ve contacted this bank and clearly they employ people with no communication skills or knowledge of their own products. PATHETIC STAY WELL AWAY. It will only cost you thousands in the long term
Takes more than a month for a simple loan rate fix. They then fix the wrong loan with wrong rate. They tried to renege on the phone call that was made to fix the rate. You can never speak to a supervisor. Thank goodness for the AFCA Ombudsman.
ME bank offer competitive rates with $0 application fee and no monthly administration fees. Their customer service is always above and beyond with no hidden surprises. They’re always upfront and honest about the best product for you. I find this bank to offer the best all round service for customers which is why I continue to bank with them.
They take an incredible amount of time to deal with any small request. The time between aplying for the home loan and getting it was nearly 6 months, then they still wanted more money, which I offered in the first place! I took my business elsewhere and they had me set up within 2 weeks with no issues.
The worst bank to deal with, always 5 days behind, sending messages after loans have been completed. They are the most annoying bank to deal with, started well but anytime you need answers they always seem to mess it up.
ME Customer service is terrible, incostistent, unreliable. Keep away!
I had three loans with ME bank. Each time I wanted to discharge them they delayed the the settlement date even being given six weeks notice. Each time blaming someone else. Each time taking the opportunity to charge extra interest even when the delay was their doing. Based on my experience I would stay clear of this bank.
The pros are that fees and charges are lower than the big banks. But with this you have to put up with incompetent, often sexist, staff, amateur processes that are designed to drive customers insane, and absolutely nothing that is helpful or easy to use. This bank has the attitude that if you are with them, then you should put up with it. If you want the loan, then jump through the 5 million hoops. And we'll get back to you when we feel like it, a week, 2 weeks, a month later. Oh, and we can't do anything now, it's Christmas, oops, we're busy now - its Easter. They have the attitude that the staff are more important than the customers. There is also no way to complain - afterall who wants to hear the opinion of customers.
ME is for you if you want a breathtakingly incompetent, totally disorganised banker, loose with the truth and has many hands...none of which know what any of the others are doing. We changed banks based on word of mouth, we should have read the reviews and stayed put. We applied to move loans to ME in early October, 2020. After an incredible amount of misdirection and false starts one loan was completed after 2 months of daily interventions and much anxiety for us. The other was settled after lies, numerous broken settlement dates in mid- January 2021, over 3 months after the application. So what? The loan repayment date began a week ago but the money has still not appeared in my account even after written promises! I am clearly expected to pay for money not received. I should have bought shares in ME instead, great investment when a bank only takes repayments without lending. Maybe this is ME's version of a reverse mortgage. A Mr Adam Crane was appointed as CFO of ME Bank December 2020 to "lead ME's business strategy" (ME website) as he has, in the past, driven "change, improvement and innovation". Well, no-one is running this shop. I'm off to AFCA and the Ombudsman with a formal complaint. Caveat emptor! Want a loan? Go elsewhere.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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