No branches. Credit Card entries take days to show up on Internet Banking. An hour to get thru via phone, the only possible way to contact them. It isn’t 1970.
Recently tried to put in 300k on a fixed term via their interface, got a text back saying they needed more personal info and to call their support line. Three attempted calls later of some 90 minutes duration in total and having to listen to the continuous roll out of their Covid 19 chestnut, I gave up and sent en email. Still no response and after a week in total went elsewhere. If you like dealing with automated software, an institution that has no facilities that doesn't employ sufficient people to man a support centre capable of dealing with anything other than a low median call rate then this is the Bank.
ME Bank for me was an ethical choice with the knowledge that I was getting a good interest rate. I like the idea that ME banks profits go back to help support our super funds. Lovely bank.
Of all the banks that we've had home loan dealings with, ME have been an absolute headache. We took out a construction loan and it took them 1 month (normally 7 days) to make the first progress payment. Builder had to put works on hold. All the people we spoke to on the phone had no idea and instead of listening to our questions and concerns they would talk over the top of us. Once construction is complete we'll be going elsewhere.
I got this ME Credit card soon after my heart operation. I never expected to get a limit of $9400, however I used it to go on my life long dream to USA for the first time in 55 years of life, I am thankful for that for ME Bank and the best news is I am still on 9,99% into charge. Now I do have transferred my super to Hostplus who is part of ME Bank.
There are no cons but they are fantastic and if you like to reduce your amount each fortnight because you're having trouble to pay they can help you do that.
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