Trying to get the bank to Discharge the mortgage so we can settle. You'd think they want their money! But no, so lazy and inept that we're likely to miss settlement and lose thousands. DON'T BANK WITH THEM.More ME home loan customer reviews
Aside from the couple of times I have just not been able to login for 1-2 days due to maintenance, this bank is right up there with the top banks of 5-10 years ago. - You can't pay with payID (this option has been coming soon for 1+ years since I asked) - The app is awful - They have no customer chat function (you have to call! lol). There is a 'Message' function in netbank but if you take time writing a message it doesn't send when you click submit because you need to login again and the draft message is just gone haha. - I applied for a credit card and it still hasn't arrived (it has been 12 days!). I'd say the biggest reason for the delay is that it took 6 days to be approved even though I am a customer so they already know how much money I have after expenses. - They emailed me to say the account was ready to use before the card arrived and that is not true (you need the card number to activate the online account)
I NEEDED TO OBTAIN THE BALANCES OF MY ACCOUNTS WHICH HAD TO BE ON OFFICIAL ME BANK LETTERHEAD. UNFORTUNATELY ME ONLY PROVIDES A TRANSACTION LISTING WHICH DIDN'T FULFIL MY REQUIREMENTS IN THIS INSTANCE. THEY OFFERED TO FURNISH ME WITH A MANUAL BALANCE REQUEST LETTER - WHICH WOULD FULFIL MY REQUIREMENT. AFTER A WEEK I RECEIVED AN EMAIL, BUT WAS INCORRECT. THEY APOLOGISED AND SAID IT WOULD BE RESENT WITH CORRECT DATES AND BALANCES. THEY DID SEND AGAIN, BUT WITHOUT NECESSARY CORRECTIONS. I HAVE NOW RECEIVED 6 EMAILS - STILL NOT CORRECT. I HAVE HAD CONVERSATIONS WITH 7 OF THEIR CONSULTANTS WHO ARE ALWAYS POLITE, APOLOGISING FOR THE ERRORS. SOMEWHERE "UP THE CHAIN" THEY COULDN'T MANAGE TO GIVE ME THE CORRECT INFORMATION. THE LAST CONSULTANT OFFERED TO POST THE LETTER TO ME, GIVEN THAT THE MOST RECENT EMAIL COULD NOT BE OPENED WITH THE PASSWORD I HAD USED FOR ALL THE PREVIOUS EMAILS. SHE IS NOW SENDING THE LETTER VIA AUSTRALIA POST! I HAVE BEEN A LOYAL CUSTOMER FOR AT LEAST 15 YEARS. I AM NOW CANCELLING MY ACCOUNTS AND HEADING TO ANOTHER BANK. VERY DISAPPOINTED AND FRUSTRATED.
Conveniently forget to pay term deposit interest at maturity. Worse still ignore your internal emails to resolve the matter leaving no option but to waste time calling them being told "I can't do it, I'll have to ask another department". To top it all no explanation or apologies, like we didn't do anything wrong.More ME term deposit customer reviews
There are no cons but they are fantastic and if you like to reduce your amount each fortnight because you're having trouble to pay they can help you do that.More ME car loan customer reviews
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.