All interaction with ME service officers have been helpful and good. Being an online bank, there is no branch we can go to if the need arises. The online servicing is mostly wonderful, however the lack of physical branches can be challenging if there are planned or unplanned system outages or issues with service.
I love that you can have more than one savings account to take advantage of the bonus interest rate. The interest is higher than with a term deposit and your cash is completely liquid.
There are minimal fees and low interest rates. Don’t forget to pay on time, there is a fee for that. ATM fees are credited back to your account.
Conveniently forget to pay term deposit interest at maturity. Worse still ignore your internal emails to resolve the matter leaving no option but to waste time calling them being told "I can't do it, I'll have to ask another department". To top it all no explanation or apologies, like we didn't do anything wrong.
There are no cons but they are fantastic and if you like to reduce your amount each fortnight because you're having trouble to pay they can help you do that.
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