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ME customer reviews

Overall rating
8.3/10
Price
8.3/10
Features
7.4/10
Customer service
8.3/10
Convenience
7.4/10
Trust
8.4/10
Based on 2089 reviews as rated by the Mozo community. More about the mozo ratings

Recent ME customer reviews

  • ME Flexible Home Loan (Owner Occupier, LVR 60-70%, Principal & Interest) (Member Package)

    Inept and slow

    Trying to get the bank to Discharge the mortgage so we can settle. You'd think they want their money! But no, so lazy and inept that we're likely to miss settlement and lose thousands. DON'T BANK WITH THEM.

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    Nathan, Western Australia, reviewed about 1 month ago
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  • ME Everyday Transaction Account

    Years and years behind competitors

    Aside from the couple of times I have just not been able to login for 1-2 days due to maintenance, this bank is right up there with the top banks of 5-10 years ago. - You can't pay with payID (this option has been coming soon for 1+ years since I asked) - The app is awful - They have no customer chat function (you have to call! lol). There is a 'Message' function in netbank but if you take time writing a message it doesn't send when you click submit because you need to login again and the draft message is just gone haha. - I applied for a credit card and it still hasn't arrived (it has been 12 days!). I'd say the biggest reason for the delay is that it took 6 days to be approved even though I am a customer so they already know how much money I have after expenses. - They emailed me to say the account was ready to use before the card arrived and that is not true (you need the card number to activate the online account)

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    Dan, Victoria, reviewed about 2 months ago
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  • ME Savings Account

    CUSTOMER SERVICE TEAM HELPFUL BUT INCOMPETENT

    I NEEDED TO OBTAIN THE BALANCES OF MY ACCOUNTS WHICH HAD TO BE ON OFFICIAL ME BANK LETTERHEAD. UNFORTUNATELY ME ONLY PROVIDES A TRANSACTION LISTING WHICH DIDN'T FULFIL MY REQUIREMENTS IN THIS INSTANCE. THEY OFFERED TO FURNISH ME WITH A MANUAL BALANCE REQUEST LETTER - WHICH WOULD FULFIL MY REQUIREMENT. AFTER A WEEK I RECEIVED AN EMAIL, BUT WAS INCORRECT. THEY APOLOGISED AND SAID IT WOULD BE RESENT WITH CORRECT DATES AND BALANCES. THEY DID SEND AGAIN, BUT WITHOUT NECESSARY CORRECTIONS. I HAVE NOW RECEIVED 6 EMAILS - STILL NOT CORRECT. I HAVE HAD CONVERSATIONS WITH 7 OF THEIR CONSULTANTS WHO ARE ALWAYS POLITE, APOLOGISING FOR THE ERRORS. SOMEWHERE "UP THE CHAIN" THEY COULDN'T MANAGE TO GIVE ME THE CORRECT INFORMATION. THE LAST CONSULTANT OFFERED TO POST THE LETTER TO ME, GIVEN THAT THE MOST RECENT EMAIL COULD NOT BE OPENED WITH THE PASSWORD I HAD USED FOR ALL THE PREVIOUS EMAILS. SHE IS NOW SENDING THE LETTER VIA AUSTRALIA POST! I HAVE BEEN A LOYAL CUSTOMER FOR AT LEAST 15 YEARS. I AM NOW CANCELLING MY ACCOUNTS AND HEADING TO ANOTHER BANK. VERY DISAPPOINTED AND FRUSTRATED.

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    Lyn, Victoria, reviewed 4 months ago
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  • ME Credit Card

    Worst bank/financial company to deal with

    Worst bank to deal with for credit cards or personal they simply don’t care and service is appalling avoid at all cost.

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    Kristy, New South Wales, reviewed 6 months ago
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  • ME

    heroes

    ME bank saved us when we needed it the most and for an incredibly competitive rate, we are forever grateful for the no fuss service ME bank has provided us over the years.

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    Shanon, Queensland, reviewed 7 months ago
    More ME personal loan customer reviews
  • ME Term Deposit

    Steer clear.

    Conveniently forget to pay term deposit interest at maturity. Worse still ignore your internal emails to resolve the matter leaving no option but to waste time calling them being told "I can't do it, I'll have to ask another department". To top it all no explanation or apologies, like we didn't do anything wrong.

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    Boon, Western Australia, reviewed over 1 year ago
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  • ME Everyday Transaction Account

    Easy and helpful

    This bank has been absolutely great to me. They are easy to talk to, provide assistance when required and are friendly.

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    Anthony, South Australia, reviewed over 5 years ago
    More ME debit card customer reviews
  • ME

    Great customer service, very helpful and friendly

    There are no cons but they are fantastic and if you like to reduce your amount each fortnight because you're having trouble to pay they can help you do that.

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    Amanda, Victoria, reviewed over 6 years ago
    More ME car loan customer reviews
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.