ME is for you if you want a breathtakingly incompetent, totally disorganised banker, loose with the truth and has many hands...none of which know what any of the others are doing. We changed banks based on word of mouth, we should have read the reviews and stayed put. We applied to move loans to ME in early October, 2020. After an incredible amount of misdirection and false starts one loan was completed after 2 months of daily interventions and much anxiety for us. The other was settled after lies, numerous broken settlement dates in mid- January 2021, over 3 months after the application. So what? The loan repayment date began a week ago but the money has still not appeared in my account even after written promises! I am clearly expected to pay for money not received. I should have bought shares in ME instead, great investment when a bank only takes repayments without lending. Maybe this is ME's version of a reverse mortgage. A Mr Adam Crane was appointed as CFO of ME Bank December 2020 to "lead ME's business strategy" (ME website) as he has, in the past, driven "change, improvement and innovation". Well, no-one is running this shop. I'm off to AFCA and the Ombudsman with a formal complaint. Caveat emptor! Want a loan? Go elsewhere.
I've been banking with ME for at least 15 years. Their products have generally been good. However, if you're banking a cheque with ME be prepared for an extraordinarily long wait for the funds to clear. On the Monday 1st February, I deposited a cheque from NSW RMS (a motor vehicle registration refund) into my Everyday Account via the Post Office. On 6th of February the funds had not cleared so I contacted ME Bank and was informed that the cheque should clear by Tuesday 9th - 8 days! On the Tuesday the funds still hadn't cleared so I called ME again. Their reason this time was that they only have the "cheque clearance people come in twice a week" and that cheques take ten days to clear. I'm sorry but ten days to clear a cheque? This is 2021. ME Bank may be a 'small' bank in the scheme of things but really need to lift their game if they want to remain competitive.
Never have I ever been so stressed in my life. I called to get a payout figure and pay the personal loan out as a requirement of my mortgage. I explained this to ME Bank during our phone conversation, that the fund would be coming from a 3rd party to pay it out, once this hit I would then close the account. Not sure what happened, but ME Bank took the outstanding loan amount from my personal bank account which then left in in a massive $6k negative with no money at all for the weekend. No resolution at all other than, they would pay the the fees that would be charged for the account being in such a huge debit. Absolutely disgusted is an understatement, I will never use this bank again and will strongly urge everyone I know to steer clear.
Great access to products on line with ME bank but there are no local branches as head office is Melbourne. However they are always helpful on the phone when needed.
There are minimal fees and low interest rates. Don’t forget to pay on time, there is a fee for that. ATM fees are credited back to your account.
Conveniently forget to pay term deposit interest at maturity. Worse still ignore your internal emails to resolve the matter leaving no option but to waste time calling them being told "I can't do it, I'll have to ask another department". To top it all no explanation or apologies, like we didn't do anything wrong.
There are no cons but they are fantastic and if you like to reduce your amount each fortnight because you're having trouble to pay they can help you do that.
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