Conveniently forget to pay term deposit interest at maturity. Worse still ignore your internal emails to resolve the matter leaving no option but to waste time calling them being told "I can't do it, I'll have to ask another department". To top it all no explanation or apologies, like we didn't do anything wrong.
Recently tried to put in 300k on a fixed term via their interface, got a text back saying they needed more personal info and to call their support line. Three attempted calls later of some 90 minutes duration in total and having to listen to the continuous roll out of their Covid 19 chestnut, I gave up and sent en email. Still no response and after a week in total went elsewhere. If you like dealing with automated software, an institution that has no facilities that doesn't employ sufficient people to man a support centre capable of dealing with anything other than a low median call rate then this is the Bank.
Online application can be confusing and telephone staff cannot always help with what appears to be a disjunctive office. They will however negotiate better interest rate if asked. THE WORST, ANNOYING THEATRE ADS IN THE CIVILISED WORLD.
I like this bank because it offers great rates for a small investment. Setting up the term deposit was very straight forward and easy to organise, and if you need to make any alterations a simple phone call will suffice. I found the process easy and simple to complete.
ME bank was the king of the crop including majors for the best deposit rates, and Customer Service. On line access and info available was OK at best. Then came the closure of branches so much that in the ACT you have to travel to the city centre to access an only branch. But there was acceptable on-line facilities. Then in late 2014 came the IT system upgrade where basic information to manage accounts like interest rate and term expiry date is no longer provided. So my options for getting info on accounts is to drive 40 kms each way or long wait on call centres. Despite forms giving clear directions, re-investment errors are common and getting them fixed is a nightmare. I am seriously re-considering removing several hundred thousand dollars in family members accounts and going elsewhere. Worst they cannot even tell you when basic online info will be available. They also reported wrong interest info to Tax Dept last year.
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