I like this bank because it offers great rates for a small investment. Setting up the term deposit was very straight forward and easy to organise, and if you need to make any alterations a simple phone call will suffice. I found the process easy and simple to complete.
With no physical stores within my region and a complete abandonment on quality customer service this bank lacks density and service
ME Bank is very good and has the best rates for term deposits. Very easy to set up and manage. Great customer service too.
ME bank was the king of the crop including majors for the best deposit rates, and Customer Service. On line access and info available was OK at best. Then came the closure of branches so much that in the ACT you have to travel to the city centre to access an only branch. But there was acceptable on-line facilities. Then in late 2014 came the IT system upgrade where basic information to manage accounts like interest rate and term expiry date is no longer provided. So my options for getting info on accounts is to drive 40 kms each way or long wait on call centres. Despite forms giving clear directions, re-investment errors are common and getting them fixed is a nightmare. I am seriously re-considering removing several hundred thousand dollars in family members accounts and going elsewhere. Worst they cannot even tell you when basic online info will be available. They also reported wrong interest info to Tax Dept last year.
Offer the highest & safest return of any bank. People need to be aware that if they live outside a capital city they will have difficulty setting up an account.
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