All in this company is lost. I have been with NRMA for a number of years and have always paid my insurance on time however recently NRMA cancelled my policy without advising me and when I questioned the representative on why I was not notified he advised that I was sent a number of emails which I never received, however the representative was quick to add that they could be in my junk file. When I asked why I was not sent a letter or text they advised email was my preference which I would never have agreed to. My car insurance is not like a gym membership that can significantly change someone’s life! I have been driving my car uninsured for over 3 months unknowingly! I have always been a responsible person and have always had insurance and registered my car on time for over 30 years and not once Have I ever driven a car that was not insured. Thanks NRMA! In addition to this the representative told me my new policy was an additional $50 each month due to natural disasters, so my insurance went from $97 A month to $140 a month. Obviously I was very upset that not only was I driving my car uninsured for 3 months but NRMA wanted to charge me more. As you can understand I was most upset about how this issue was handled and contacted GIO, Budget Direct and AAMI. They all offered me between $60-$70 a month with the same excess! So I strongly do not recommend NRMA!
I have had no problems with the NRMA at all. But I am not pleased with the policies of all Car Insurers with regard to their differing Insurance Policy costs for "City" residents as against so-called "Country" residents. Example: I live in the Wollongong area which is recognised as "City" for Car Insurance, and so I have to pay more to insure my Car. My brothers live in the Shellharbour area which is counted as "Country", and they enjoy a lower cost for insuring exactly the same type of Car. We all have the exact same model of 2007 Ford Escapes. I just do not think that this is fair at all!
I’ve been with NRMA for over 30 years. Yes they are more expensive than some but you get multi policy discounts and when it matters they are there for you. I tried another company for 1 year and unfortunately I had a mishap and needed to claim. They were cheaper than NRMA but that’s where I went wrong. After the claim they wrote me a letter to say they didn’t want me as a customer any more.....how’s that for loyalty? Exactly the same happened to a friend of mine also. So I say stay with who you know.
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