NRMA car insurance reviews

Really good value for money on their car insurance, and nice and friendly service.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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NRMA offers the best comprehensive car insurance and a lot more.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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NRMA have always given value for money. Service is excellent, friendly and faultless. When processing a claim, they couldn't have been more helpful but they always are.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Easy to deal with and large company with lots of outlets.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Not the cheapest but covers all drivers and you can talk to a person quickly if you call.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Most interaction regarding bill payment is face to face. They provide very helpful and friendly service. When a quote is required, there is no difficulty navigating through the process easily.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Reliable and professional. Easy to deal with. Great customer service.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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This insurer explains things when you inquire, staff listen and issues are resolved easily.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Cheap but not the cheapest. Well known company so more confident that I will be covered if something happens.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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The staff are friendly and informative. They deal with claims promptly and efficiently. The premiums are competitive and reasonable. Phone waiting time can be too long and frustrating. Automated phone menus should be removed.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Fast, quick and easy to deal with.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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NRMA have been a fantastic car insurance choice for us. Each time we've made a claim they've sorted it out over the phone in a matter of minutes. Staff are always helpful and professional.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I have been a member and had insurance with them for over 50 years.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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NRMA insurance has the best customer service. The call center is based in Australia and the operators are friendly and efficient.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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They have been totally reliable to date for the 50 years I have been with them.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I like that they are a very well known company with a great history and goodwill. Sometimes however, this can get in the way of thinking all will be fixed ASAP when it isn't.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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There was a recent incident where another person had damaged my car. Their insurance provider was obligated to pay out damages as the person had paid their excess. After many calls, no one was able to help and I never had the damage fixed.

Value for money   0 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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After many years with NRMA I am no longer insured with them. My vehicle had an electrical fault in the main computer and I was left uninsured with $4600 damages. Devastated.

Value for money   0 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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The insurance policies are straightforward and cover what I need.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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As one has to be insured, this company is probably as good as it gets. They generally provide you with what you expect and staff are all very courteous and generally concerned for your needs.

Value for money   3 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Australian owned and never had any issues with them. They also offer road side assistance.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Sometimes it's hard to get through to the correct department, but once answered, staff are helpful and polite.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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They are cheaper in comparison to others for market value replacement. They are one of Australia's well known insurers.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I find that they do everything I need with insurance.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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NRMA have never steered us wrong both in the coverage and claims departments. We have been with them for over 3 years now and will not go anywhere else.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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