NRMA car insurance reviews

NRMA
NRMA's overall rating for car insurance

(as rated by the Mozo community)

8.2 / 10

based on 1199 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Recent NRMA car insurance reviews

NRMA

NRMA car insurance review

Overall rating   1 / 10

Would never join NRMA

There was a recent incident where another person had damaged my car. Their insurance provider was obligated to pay out damages as the person had paid their excess. After many calls, no one was able to help and I never had the damage fixed.

There was a recent incident where another person had damaged my car. Their insurance provider was obligated to pay out damages as the person had paid their excess. After many calls, no one was able to help and I never had the damage fixed.

    Value for money   0 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Tegan (QLD), reviewed about 3 hours ago

NRMA

NRMA car insurance review

Overall rating   0 / 10

Devastated.

After many years with NRMA I am no longer insured with them. My vehicle had an electrical fault in the main computer and I was left uninsured with $4600 damages. Devastated.

After many years with NRMA I am no longer insured with them. My vehicle had an electrical fault in the main computer and I was left uninsured with $4600 damages. Devastated.

    Value for money   0 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

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Sonya (NSW), reviewed about 3 hours ago

NRMA

NRMA car insurance review

Overall rating   8 / 10

Roadside assistance is invaluable

The insurance policies are straightforward and cover what I need.

The insurance policies are straightforward and cover what I need.

    Value for money   7 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

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An (NSW), reviewed 19 days ago

NRMA

NRMA car insurance review

Overall rating   5 / 10

Average overall

As one has to be insured, this company is probably as good as it gets. They generally provide you with what you expect and staff are all very courteous and generally concerned for your needs.

As one has to be insured, this company is probably as good as it gets. They generally provide you with what you expect and staff are all very courteous and generally concerned for your needs.

    Value for money   3 / 10

    Policy coverage   / 10

    Customer service   / 10

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Ronda (NSW), reviewed about 1 month ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

Good premiums

Australian owned and never had any issues with them. They also offer road side assistance.

Australian owned and never had any issues with them. They also offer road side assistance.

    Value for money   10 / 10

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    Claims handling   / 10

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Lorraine (NSW), reviewed about 2 months ago

NRMA

NRMA car insurance review

Overall rating   7 / 10

NRMA are trusted and getting easier to use

Sometimes it's hard to get through to the correct department, but once answered, staff are helpful and polite.

Sometimes it's hard to get through to the correct department, but once answered, staff are helpful and polite.

    Value for money   6 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

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Michelle (NSW), reviewed about 2 months ago

NRMA

NRMA car insurance review

Overall rating   8 / 10

Extremely competitive and great customer service

They are cheaper in comparison to others for market value replacement. They are one of Australia's well known insurers.

They are cheaper in comparison to others for market value replacement. They are one of Australia's well known insurers.

    Value for money   7 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

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Jeff (QLD), reviewed about 2 months ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

Great customer service

I find that they do everything I need with insurance.

I find that they do everything I need with insurance.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

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Eric (NSW), reviewed about 2 months ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

Overall brilliant provider

NRMA have never steered us wrong both in the coverage and claims departments. We have been with them for over 3 years now and will not go anywhere else.

NRMA have never steered us wrong both in the coverage and claims departments. We have been with them for over 3 years now and will not go anywhere else.

    Value for money   10 / 10

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    Customer service   / 10

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Tracey (NSW), reviewed about 2 months ago

NRMA

NRMA car insurance review

Overall rating   8 / 10

Best value for money

I have used NRMA for over 5 years and they have been able to offer loyalty discounts and are always helpful.

I have used NRMA for over 5 years and they have been able to offer loyalty discounts and are always helpful.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

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Julie (QLD), reviewed 2 months ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

Excellent customer service

Coffs Harbour branch staff are very helpful.

Coffs Harbour branch staff are very helpful.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

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Kerri (NSW), reviewed 2 months ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

Best in the business

I am a gold member and am very satisfied with the services that they provide.

I am a gold member and am very satisfied with the services that they provide.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

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Ron (NSW), reviewed 2 months ago

NRMA

NRMA car insurance review

Overall rating   5 / 10

Need more customer training to detail

My car was paid out over 5 years ago and despite that advice being provided to NRMA, they did not adjust my premiums. I have now been informed that only the current year overcharges will be paid back.

My car was paid out over 5 years ago and despite that advice being provided to NRMA, they did not adjust my premiums. I have now been informed that only the current year overcharges will be paid back.

    Value for money   5 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Patricia (NSW), reviewed 2 months ago

NRMA

NRMA car insurance review

Overall rating   9 / 10

Great staff

Located very close to where I live. Friendly staff and very helpful.

Located very close to where I live. Friendly staff and very helpful.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Paula (NSW), reviewed 3 months ago

NRMA

NRMA car insurance review

Overall rating   8 / 10

Knowledgeable staff and high quality products

I like this insurer because they cover so many insurable areas of life. They are professional to deal with and helpful.

I like this insurer because they cover so many insurable areas of life. They are professional to deal with and helpful.

    Value for money   8 / 10

    Policy coverage   / 10

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Vanessa (NSW), reviewed 3 months ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

Great customer service

Long established representing the people of NSW.

Long established representing the people of NSW.

    Value for money   10 / 10

    Policy coverage   / 10

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Peter (NSW), reviewed 3 months ago

NRMA

NRMA car insurance review

Overall rating   4 / 10

Cancelled all insurance I had with NRMA

Unhappy after dispute over roadside insurance clash.

Unhappy after dispute over roadside insurance clash.

    Value for money   7 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Dean (NSW), reviewed 3 months ago

NRMA

NRMA car insurance review

Overall rating   9 / 10

Friendly staff

If you haven't claimed for many years, there should be reductions on your next bill.

If you haven't claimed for many years, there should be reductions on your next bill.

    Value for money   7 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

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Gaye (NSW), reviewed 3 months ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

Surprisingly competitive fees and easy quotes

I was really shocked when I found that not only was NRMA the cheapest option for full comprehensive insurance for my car, but they also offered the best coverage for that price. The quote process was incredibly easy and allowed me to select an...

I was really shocked when I found that not only was NRMA the cheapest option for full comprehensive insurance for my car, but they also offered the best coverage for that price. The quote process was incredibly easy and allowed me to select an agreed value rather than market value (many of their competitors only offered market value). They also have a very handy app that lets you keep track of your policy details and claims.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

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Amanda (NSW), reviewed 4 months ago

NRMA

NRMA car insurance review

Overall rating   7 / 10

Great customer service, competitive prices

They provide good customer service offering the best prices, rewarding good drivers and return customers with a discount.

They provide good customer service offering the best prices, rewarding good drivers and return customers with a discount.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

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Zara (NSW), reviewed 4 months ago

NRMA

NRMA car insurance review

Overall rating   8 / 10

Customer service is excellent

We have been insured with NRMA for over 30 years. Their customer service is second to none. Having had to claim at least three times, we have found them to be efficient.

We have been insured with NRMA for over 30 years. Their customer service is second to none. Having had to claim at least three times, we have found them to be efficient.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Trish (NSW), reviewed 4 months ago

NRMA

NRMA car insurance review

Overall rating   9 / 10

Great customer service

I have been with NRMA for a very long time, I find them to be very good.

I have been with NRMA for a very long time, I find them to be very good.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Adele (NSW), reviewed 4 months ago

NRMA

NRMA car insurance review

Overall rating   8 / 10

Happy with the cost and service provided

Very competitive in the marketplace and overall a satisfied customer.

Very competitive in the marketplace and overall a satisfied customer.

    Value for money   6 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

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Lorral (QLD), reviewed 5 months ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

NRMA are fantastic

I had my motorcycle insured with them and they provided a great price and follow up service.

I had my motorcycle insured with them and they provided a great price and follow up service.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

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    Trust   / 10

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Chris (NSW), reviewed 5 months ago

NRMA

NRMA car insurance review

Overall rating   8 / 10

Quite good car insurance provider

NRMA can be good with their service however their roadside assistance isn't the best.

NRMA can be good with their service however their roadside assistance isn't the best.

    Value for money   4 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Graeme (NSW), reviewed 5 months ago

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