Great service, have been with them for years and always happy with the level of customer service
Recently had 2 car accidents one at fault and another not at fault. They handled both claims simultaneously with the one repairer so I wasn't without my car for very long
What I like is their customer service is really good and people are kind and friendly. What I don’t like is insurance payment is getting expensive.
I have marked the reviews so bad because this company what they do to us small consumers is really bad my account was stopped by the NAB fraud department NRMA went to take a payment out and couldn’t so they sent a dishonesty payment on my credit file so this has affected me to buy a house etc I honestly think NRMA should be boycotted because all they care about is taken your money one of the worst companies I’ve dealt with in my 25 years of dealing with insurance companies just think twice
The overall monthly price was not to much. But when it comes to calling and asking about help with certain things I was pretty disappointed.not much help.
i was in a car accident at the start of the year a month after loosing a loved one. my car has now been in the repair shop for 7 months with only minor damage. nrma have no care that it has been in there so long and have done nothing to push the repairs on my car. i was lucky enough to have a friend who leant me their car for the 7 months, although if i did not have this friend i would not of been able to get to work and would have lost my job meaning no income, meaning homeless, all because nrma could not make sure my car was getting looked after. nrma have not communicated or kept me up to date at all and i have had to chase them and even doing that they get me know where with information. i have asked for compensation and they are now not contacting me with any responses including even an apology. unfortunately because of a few things stated above i have to add even more stress to my life and take this further. i am now on anxiety medications because of the extra stress they have caused in my life which makes no sense to me as i thought the good money we hand over to them every year was meant to help prevent stress.
Consistently competitive rate - not always absolute lowest, but I like staying with a company I trust
been with nrma for over 30 years and never had a problem with them,when it comes to claims they are on top of it no time wasting,the price we pay a year is fine and over all they are first class,
I am NRMA customer for years and I really like it.
A very helpful and trustworthy company Staff are always willing to go the extra mile Always looking to save you money
NRMA has always been a great Insurance provider to me, Great customer service and claim handling. Since changing to NRMA 7 years ago, i haven't gone elsewhere.
I have been with NRMA car insurance for a very long time and have suddenly got hit by a huge increase! I am ageing so decided to add my adult son as a third party who can enquire for me. I ended up having to ring their call centre as an auto payment had just gone through and he wanted to talk to them as the cost was huge compared to other providers. After half an hour on the phone I got a woman in the Philippines who could not do anything to help stop the payment going through until my son could negotiate with them and who was quite rude. I am 63 and now considering moving all my insurances from NRMA. Very disappointing that this organisation no longer focussed on good customer relations
I have been with the NRMA for many years and find them very good.
NRMA (& staff) have always been excellent in all forms of communication, service & reply. Especially the Tamworth (NSW) Branch
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