NRMA car insurance reviews

NRMA
NRMA's overall rating for car insurance

(as rated by the Mozo community)

8.2 / 10

based on 1199 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Full review

Recent NRMA car insurance reviews

NRMA

NRMA car insurance review

Overall rating   7 / 10

NRMA great overall!

NRMA has always been there for me whether it's been when I got my first car and it broke down, they were there or if I locked my keys in my car accidentally, they were there! I have always been with NRMA for over 15 years and that will never change.

Full review

NRMA has always been there for me whether it's been when I got my first car and it broke down, they were there or if I locked my keys in my car accidentally, they were there! I have always been with NRMA for over 15 years and that will never change.

    Value for money   9 / 10

    Policy coverage   10 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Elisabeth (NSW), reviewed 3 months ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

NRMA are a 5 star company

We have had all our vehicles and household policies with NRMA for years and we are very happy with them.

Full review

We have had all our vehicles and household policies with NRMA for years and we are very happy with them.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Susan (NSW), reviewed 5 months ago

NRMA

NRMA car insurance review

Overall rating   7 / 10

Good service

I haven't made a claim with them yet but up till now very helpful

Full review

I haven't made a claim with them yet but up till now very helpful

    Value for money   6 / 10

    Policy coverage   6 / 10

    Customer service   8 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Leanne (NSW), reviewed 5 months ago

NRMA

NRMA Comprehensive Car Insurance car insurance review

Overall rating   6 / 10

Expensive... But the multiple policy discount help

For what it is, it's fine. The $100+ price jump when I moved from a regular residence at Elderslie to a gated community at Gilead was a little ridiculous but it seems industry standard.

Full review

For what it is, it's fine. The $100+ price jump when I moved from a regular residence at Elderslie to a gated community at Gilead was a little ridiculous but it seems industry standard.

    Value for money   4 / 10

    Policy coverage   6 / 10

    Customer service   5 / 10

    Claims handling   6 / 10

    Trust   6 / 10

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Janette (NSW), reviewed 5 months ago

NRMA

NRMA Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

First class attention, response time, and precise.

Their attention you get is excellent, timely and very helpful if you have need from your insurer. We recently had an issue when some unnamed person damaged our car in a parking lot at a hospital. The NRMA were very resonsive and helpful about what...

Full review

Their attention you get is excellent, timely and very helpful if you have need from your insurer. We recently had an issue when some unnamed person damaged our car in a parking lot at a hospital. The NRMA were very resonsive and helpful about what to do? We were able to drive home, and the next day we took it in for assessment. That was done on the day, the work was done the next day; and they also touched a few little other marks.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Jocalyn (NSW), reviewed 5 months ago

NRMA

NRMA car insurance review

Overall rating   9 / 10

Good, genuine customer service staff

Have been a member of NRMA for around 20 years and have only just re insured a motor vehicle with them. The service on getting a quote was quick, efficient and staff very helpful. I have had a boat insured with them now for 2 years and the...

Full review

Have been a member of NRMA for around 20 years and have only just re insured a motor vehicle with them. The service on getting a quote was quick, efficient and staff very helpful. I have had a boat insured with them now for 2 years and the premiums are very competitive. Just had a little problem getting residential addressed changed recently over 2 phone calls. But eventually it was done courteously and with a genuine apology for the inconvenience.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   -1 / 10

    Trust   8 / 10

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Peter (NSW), reviewed 5 months ago

NRMA

NRMA Comprehensive Car Insurance car insurance review

Overall rating   4 / 10

Never been so disgusted. No customer service

I have been driving for 27 years & never had a fine, parking ticket or accident. Last year I was involved in an accident where I was not at fault but everytime I rang to enquire where it was up to, how much longer it would be as I work in...

Full review

I have been driving for 27 years & never had a fine, parking ticket or accident. Last year I was involved in an accident where I was not at fault but everytime I rang to enquire where it was up to, how much longer it would be as I work in Cronulla. I have never been spoken to so rudely & made to feel worthless. They really could not even be bothered to answer my emails & I was the one who had to repeatedly ph them.

    Value for money   7 / 10

    Policy coverage   6 / 10

    Customer service   1 / 10

    Claims handling   1 / 10

    Trust   0 / 10

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Natalie (NSW), reviewed 6 months ago

NRMA

NRMA car insurance review

Overall rating   8 / 10

Competitive premiums

Easy to deal with

Full review

Easy to deal with

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Danielle (NSW), reviewed 6 months ago

NRMA

NRMA Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

On summing up best insurance ever.

Above average would recommend it to anyone. My claim was done on the spot, fixed in three days. Cheap excess yet to find an insurer who can beat that.

Full review

Above average would recommend it to anyone. My claim was done on the spot, fixed in three days. Cheap excess yet to find an insurer who can beat that.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Etiane (NSW), reviewed 6 months ago

NRMA

NRMA Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Reliable courteous providers of service. Reliable.

Had great roadside and customer service in store.

Full review

Had great roadside and customer service in store.

    Value for money   9 / 10

    Policy coverage   10 / 10

    Customer service   9 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Carol (NSW), reviewed 6 months ago

NRMA

NRMA Comprehensive Car Insurance car insurance review

Overall rating   5 / 10

Kinda crappy

Not very good at communication.

Full review

Not very good at communication.

    Value for money   5 / 10

    Policy coverage   5 / 10

    Customer service   5 / 10

    Claims handling   3 / 10

    Trust   3 / 10

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Stefanie (ACT), reviewed 6 months ago

NRMA

NRMA car insurance review

Overall rating   9 / 10

Great rates, service and usability

Bills are easy to understand. Customer service is great. Rates and prices are competitive.

Full review

Bills are easy to understand. Customer service is great. Rates and prices are competitive.

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Megan (NSW), reviewed 6 months ago

NRMA

NRMA Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Fantastic

I have been with NRMA for 10 years and have never experienced any problems or issues whatsoever. Very happy.

Full review

I have been with NRMA for 10 years and have never experienced any problems or issues whatsoever. Very happy.

    Value for money   10 / 10

    Policy coverage   7 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Benjamin (QLD), reviewed 6 months ago

NRMA

NRMA Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Not bad

Straightforward, compare services, offers and prices.

Full review

Straightforward, compare services, offers and prices.

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   8 / 10

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Darin (NSW), reviewed 6 months ago

NRMA

NRMA Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Great premiums and deals on payment. Easy access

Easy to deal with. Lots of options regarding payment and great staff. Easy to access service centres as well

Full review

Easy to deal with. Lots of options regarding payment and great staff. Easy to access service centres as well

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   7 / 10

    Trust   10 / 10

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Judy (NSW), reviewed 6 months ago

NRMA

NRMA Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Great service. Tried and trusted company

I have tried other car insurance but returned to NRMA as they are easy to deal with, have a good reputation and have been in business for a very long time

Full review

I have tried other car insurance but returned to NRMA as they are easy to deal with, have a good reputation and have been in business for a very long time

    Value for money   8 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   8 / 10

    Trust   9 / 10

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Ronald (QLD), reviewed 6 months ago

NRMA

NRMA Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Excellent insurer

Love the discounts that come with multiple policies.

Full review

Love the discounts that come with multiple policies.

    Value for money   8 / 10

    Policy coverage   6 / 10

    Customer service   10 / 10

    Claims handling   -1 / 10

    Trust   10 / 10

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Mike (NSW), reviewed 6 months ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

Excellent service

Can't say enough good things about the way we have been looked after!

Full review

Can't say enough good things about the way we have been looked after!

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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James (NSW), reviewed 7 months ago

NRMA

NRMA Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Great company

I have no problems with NRMA

Full review

I have no problems with NRMA

    Value for money   8 / 10

    Policy coverage   10 / 10

    Customer service   9 / 10

    Claims handling   7 / 10

    Trust   8 / 10

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Cheryle (NSW), reviewed 7 months ago

NRMA

NRMA Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Competitive quotes

Quite good and trustworthy

Full review

Quite good and trustworthy

    Value for money   5 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   8 / 10

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Roderick (NSW), reviewed 7 months ago

NRMA

NRMA Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Great customer service

Great customer service, immediate response to queries and accommodating personnel

Full review

Great customer service, immediate response to queries and accommodating personnel

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Caryl (NSW), reviewed 7 months ago

NRMA

NRMA car insurance review

Overall rating   8 / 10

It is good

All in all it is good

Full review

All in all it is good

    Value for money   7 / 10

    Policy coverage   6 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   9 / 10

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Brenden (NSW), reviewed 7 months ago

NRMA

NRMA Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Good

Have had no claims but their customer service is great.

Full review

Have had no claims but their customer service is great.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   10 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Rachel (ACT), reviewed 7 months ago

NRMA

NRMA Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Great customer service

Prompt insurance claim help, and claim process. Multi policy discount.

Full review

Prompt insurance claim help, and claim process. Multi policy discount.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Sharyn (NSW), reviewed 8 months ago

NRMA

NRMA Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Excellent

Great service

Full review

Great service

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Kerrie (NSW), reviewed 8 months ago

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