NRMA car insurance reviews

There was a recent incident where another person had damaged my car. Their insurance provider was obligated to pay out damages as the person had paid their excess. After many calls, no one was able to help and I never had the damage fixed.

Value for money   0 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

After many years with NRMA I am no longer insured with them. My vehicle had an electrical fault in the main computer and I was left uninsured with $4600 damages. Devastated.

Value for money   0 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

The insurance policies are straightforward and cover what I need.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

As one has to be insured, this company is probably as good as it gets. They generally provide you with what you expect and staff are all very courteous and generally concerned for your needs.

Value for money   3 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Australian owned and never had any issues with them. They also offer road side assistance.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Sometimes it's hard to get through to the correct department, but once answered, staff are helpful and polite.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

They are cheaper in comparison to others for market value replacement. They are one of Australia's well known insurers.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I find that they do everything I need with insurance.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

NRMA have never steered us wrong both in the coverage and claims departments. We have been with them for over 3 years now and will not go anywhere else.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I have used NRMA for over 5 years and they have been able to offer loyalty discounts and are always helpful.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Coffs Harbour branch staff are very helpful.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I am a gold member and am very satisfied with the services that they provide.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

My car was paid out over 5 years ago and despite that advice being provided to NRMA, they did not adjust my premiums. I have now been informed that only the current year overcharges will be paid back.

Value for money   5 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Located very close to where I live. Friendly staff and very helpful.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I like this insurer because they cover so many insurable areas of life. They are professional to deal with and helpful.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Long established representing the people of NSW.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Unhappy after dispute over roadside insurance clash.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

If you haven't claimed for many years, there should be reductions on your next bill.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I was really shocked when I found that not only was NRMA the cheapest option for full comprehensive insurance for my car, but they also offered the best coverage for that price. The quote process was incredibly easy and allowed me to select an agreed value rather than market value (many of their competitors only offered market value). They also have a very handy app that lets you keep track of your policy details and claims.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

They provide good customer service offering the best prices, rewarding good drivers and return customers with a discount.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

We have been insured with NRMA for over 30 years. Their customer service is second to none. Having had to claim at least three times, we have found them to be efficient.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I have been with NRMA for a very long time, I find them to be very good.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Very competitive in the marketplace and overall a satisfied customer.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I had my motorcycle insured with them and they provided a great price and follow up service.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

NRMA can be good with their service however their roadside assistance isn't the best.

Value for money   4 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less