NRMA car insurance reviews

NRMA gives me discount to for my green slip as part of being a member.

Value for money   9 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Trust   10 / 10

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NRMA offered better coverage and at a lower price, I got quotes from 10 other companies and the closest was $200 dearer.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   8 / 10

Trust   9 / 10

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NRMA is not always the cheapest but I have all my policies and roadside assistance policies with them. However, the customer service seems very good.

Value for money   3 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Trust   9 / 10

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NRMA is easy to deal with. They speak plain English and you speak with a real person.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   9 / 10

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NRMA are atrocious for owners of older cars. They have recently changed their 'agreed' value of our car and the premiums are higher than what they are covering the car for. They are difficult to deal with over the phone and seem to only care for their bottom line, not the customer.

Value for money   3 / 10

Policy coverage   7 / 10

Customer service   4 / 10

Claims handling   6 / 10

Trust   2 / 10

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I have been with them for long time. Feels ok to me.

Policy coverage   9 / 10

Customer service   9 / 10

Trust   9 / 10

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Good customer service, ok prices.

Value for money   8 / 10

Policy coverage   7 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   7 / 10

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Been with them for years, easy to talk to.

Value for money   9 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   9 / 10

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I've been with NRMA for 15 years. Still the best deal for me. Never had to make a claim so far, so no experience with that. I did have to use tow service several times and its been easy and very helpful.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Trust   8 / 10

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They knew the product I was talking about and knew what was included in the insurance

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   8 / 10

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I have been with NRMA for 35 years, except one year where I tried out Coles insurance. Despite being cheaper I wasn't happy with them and returned to NRMA

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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After reviewing NRMA's terms and conditions, their policies seem to offer good, comprehensive coverage. Their rates and loyalty deduction premiums are also very competitive.

Value for money   7 / 10

Policy coverage   9 / 10

Customer service   8 / 10

Claims handling   9 / 10

Trust   8 / 10

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Insurance is fine, no need for change, it's a competitive rate.

Value for money   5 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Trust   8 / 10

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Competitive premiums and good customer service.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Trust   7 / 10

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Competitive rates, reasonable cover, helpful, answer questions, do need to make sure of what is/is not covered.

Value for money   7 / 10

Policy coverage   6 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   7 / 10

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After many years NRMA have handled our car and home contents insurance at competitive cost and - on the few occasions we needed them - they have paid claims promptly without fuss.

Value for money   7 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   8 / 10

Trust   8 / 10

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Always have been a good insurer and easy to deal with. Customer service is great and they always review whole policy.

Value for money   5 / 10

Policy coverage   8 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   7 / 10

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Very helpful at initial sign-up of explaining all benefits and details

Policy coverage   10 / 10

Customer service   10 / 10

Trust   10 / 10

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Never let me down, I'd recommend NRMA to anyone.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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I have been with the NRMA for 40 years & I do not intend to change this in the near future.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Always competitive and up to date with their products.

Value for money   9 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   9 / 10

Trust   10 / 10

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Told me that as soon as the car was surrendered payment would be processed. It wasn’t. Took me another half hour on the phone to get it sorted. Then I was told it would be a 2-3 day wait when my car had been surrendered a week ago. I recently became unemployed due to ill health and had to borrow money to get me through.

Value for money   4 / 10

Policy coverage   10 / 10

Customer service   1 / 10

Claims handling   1 / 10

Trust   1 / 10

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NRMA have always been our insurer for many years. We cancelled our membership for years as it became too expensive. However we have never been satisfied with the other insurers. We are now back with them due to their great service.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Trust   10 / 10

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Value for money   6 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   6 / 10

Trust   6 / 10

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I find they’re pretty affordable and cover well. Never had a problem with customer service.

Value for money   5 / 10

Policy coverage   6 / 10

Customer service   8 / 10

Claims handling   5 / 10

Trust   7 / 10

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