NRMA car insurance reviews

NRMA
NRMA's overall rating for car insurance

(as rated by the Mozo community)

8.2 / 10

based on 1199 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Recent NRMA car insurance reviews

NRMA

NRMA car insurance review

Overall rating   10 / 10

Great old fashioned company that is still relevant

Really good value for money on their car insurance, and nice and friendly service.

Really good value for money on their car insurance, and nice and friendly service.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Sam (NSW), reviewed 23 days ago

NRMA

NRMA car insurance review

Overall rating   7 / 10

Policy covers absolutely everything

NRMA offers the best comprehensive car insurance and a lot more.

NRMA offers the best comprehensive car insurance and a lot more.

    Value for money   6 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Brett (NSW), reviewed 23 days ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

Friendly, professional, helpful service

NRMA have always given value for money. Service is excellent, friendly and faultless. When processing a claim, they couldn't have been more helpful but they always are.

NRMA have always given value for money. Service is excellent, friendly and faultless. When processing a claim, they couldn't have been more helpful but they always are.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Glenys (NSW), reviewed 23 days ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

Good customer service

Easy to deal with and large company with lots of outlets.

Easy to deal with and large company with lots of outlets.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Peter (NSW), reviewed 23 days ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

Reliable provider

Not the cheapest but covers all drivers and you can talk to a person quickly if you call.

Not the cheapest but covers all drivers and you can talk to a person quickly if you call.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Sebastian (QLD), reviewed 23 days ago

NRMA

NRMA car insurance review

Overall rating   8 / 10

Trustworthy, reliable, professional service

Most interaction regarding bill payment is face to face. They provide very helpful and friendly service. When a quote is required, there is no difficulty navigating through the process easily.

Most interaction regarding bill payment is face to face. They provide very helpful and friendly service. When a quote is required, there is no difficulty navigating through the process easily.

    Value for money   6 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Lesley (NSW), reviewed 23 days ago

NRMA

NRMA car insurance review

Overall rating   9 / 10

Great customer service and on road service

Reliable and professional. Easy to deal with. Great customer service.

Reliable and professional. Easy to deal with. Great customer service.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Ruby (NSW), reviewed 23 days ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

Excellent consumer service and prompt responses

This insurer explains things when you inquire, staff listen and issues are resolved easily.

This insurer explains things when you inquire, staff listen and issues are resolved easily.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Cecilia (NSW), reviewed 24 days ago

NRMA

NRMA car insurance review

Overall rating   7 / 10

Easy sign up and relatively cheap cover

Cheap but not the cheapest. Well known company so more confident that I will be covered if something happens.

Cheap but not the cheapest. Well known company so more confident that I will be covered if something happens.

    Value for money   7 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Helen (QLD), reviewed 24 days ago

NRMA

NRMA car insurance review

Overall rating   9 / 10

Friendly, informative, knowledgeable staff

The staff are friendly and informative. They deal with claims promptly and efficiently. The premiums are competitive and reasonable. Phone waiting time can be too long and frustrating. Automated phone menus should be removed.

The staff are friendly and informative. They deal with claims promptly and efficiently. The premiums are competitive and reasonable. Phone waiting time can be too long and frustrating. Automated phone menus should be removed.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Virginia (NSW), reviewed 25 days ago

NRMA

NRMA car insurance review

Overall rating   8 / 10

Very happy customer

Fast, quick and easy to deal with.

Fast, quick and easy to deal with.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Carmen (NSW), reviewed 25 days ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

Easy, reliable car insurance

NRMA have been a fantastic car insurance choice for us. Each time we've made a claim they've sorted it out over the phone in a matter of minutes. Staff are always helpful and professional.

NRMA have been a fantastic car insurance choice for us. Each time we've made a claim they've sorted it out over the phone in a matter of minutes. Staff are always helpful and professional.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Cassandra (NSW), reviewed 28 days ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

Satisfied customer

I have been a member and had insurance with them for over 50 years.

I have been a member and had insurance with them for over 50 years.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Marie (NSW), reviewed 29 days ago

NRMA

NRMA car insurance review

Overall rating   9 / 10

Great premiums and best discounts

NRMA insurance has the best customer service. The call center is based in Australia and the operators are friendly and efficient.

NRMA insurance has the best customer service. The call center is based in Australia and the operators are friendly and efficient.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Tony (NSW), reviewed about 1 month ago

NRMA

NRMA car insurance review

Overall rating   9 / 10

Competitive premiums and great customer service

They have been totally reliable to date for the 50 years I have been with them.

They have been totally reliable to date for the 50 years I have been with them.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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George (NSW), reviewed about 1 month ago

NRMA

NRMA car insurance review

Overall rating   9 / 10

Great company

I like that they are a very well known company with a great history and goodwill. Sometimes however, this can get in the way of thinking all will be fixed ASAP when it isn't.

I like that they are a very well known company with a great history and goodwill. Sometimes however, this can get in the way of thinking all will be fixed ASAP when it isn't.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Steph (NSW), reviewed about 1 month ago

NRMA

NRMA car insurance review

Overall rating   1 / 10

Would never join NRMA

There was a recent incident where another person had damaged my car. Their insurance provider was obligated to pay out damages as the person had paid their excess. After many calls, no one was able to help and I never had the damage fixed.

There was a recent incident where another person had damaged my car. Their insurance provider was obligated to pay out damages as the person had paid their excess. After many calls, no one was able to help and I never had the damage fixed.

    Value for money   0 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Tegan (QLD), reviewed about 1 month ago

NRMA

NRMA car insurance review

Overall rating   0 / 10

Devastated.

After many years with NRMA I am no longer insured with them. My vehicle had an electrical fault in the main computer and I was left uninsured with $4600 damages. Devastated.

After many years with NRMA I am no longer insured with them. My vehicle had an electrical fault in the main computer and I was left uninsured with $4600 damages. Devastated.

    Value for money   0 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Sonya (NSW), reviewed about 1 month ago

NRMA

NRMA car insurance review

Overall rating   8 / 10

Roadside assistance is invaluable

The insurance policies are straightforward and cover what I need.

The insurance policies are straightforward and cover what I need.

    Value for money   7 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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An (NSW), reviewed about 2 months ago

NRMA

NRMA car insurance review

Overall rating   5 / 10

Average overall

As one has to be insured, this company is probably as good as it gets. They generally provide you with what you expect and staff are all very courteous and generally concerned for your needs.

As one has to be insured, this company is probably as good as it gets. They generally provide you with what you expect and staff are all very courteous and generally concerned for your needs.

    Value for money   3 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Ronda (NSW), reviewed 2 months ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

Good premiums

Australian owned and never had any issues with them. They also offer road side assistance.

Australian owned and never had any issues with them. They also offer road side assistance.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Lorraine (NSW), reviewed 3 months ago

NRMA

NRMA car insurance review

Overall rating   7 / 10

NRMA are trusted and getting easier to use

Sometimes it's hard to get through to the correct department, but once answered, staff are helpful and polite.

Sometimes it's hard to get through to the correct department, but once answered, staff are helpful and polite.

    Value for money   6 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Michelle (NSW), reviewed 3 months ago

NRMA

NRMA car insurance review

Overall rating   8 / 10

Extremely competitive and great customer service

They are cheaper in comparison to others for market value replacement. They are one of Australia's well known insurers.

They are cheaper in comparison to others for market value replacement. They are one of Australia's well known insurers.

    Value for money   7 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Jeff (QLD), reviewed 3 months ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

Great customer service

I find that they do everything I need with insurance.

I find that they do everything I need with insurance.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Eric (NSW), reviewed 3 months ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

Overall brilliant provider

NRMA have never steered us wrong both in the coverage and claims departments. We have been with them for over 3 years now and will not go anywhere else.

NRMA have never steered us wrong both in the coverage and claims departments. We have been with them for over 3 years now and will not go anywhere else.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Tracey (NSW), reviewed 3 months ago

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