NRMA car insurance reviews

Insurance is fine, no need for change, it's a competitive rate.

Value for money   5 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   -1 / 10

Trust   8 / 10

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Competitive premiums and good customer service.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   -1 / 10

Trust   7 / 10

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Competitive rates, reasonable cover, helpful, answer questions, do need to make sure of what is/is not covered.

Value for money   7 / 10

Policy coverage   6 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   7 / 10

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After many years NRMA have handled our car and home contents insurance at competitive cost and - on the few occasions we needed them - they have paid claims promptly without fuss.

Value for money   7 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   8 / 10

Trust   8 / 10

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Always have been a good insurer and easy to deal with. Customer service is great and they always review whole policy.

Value for money   5 / 10

Policy coverage   8 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   7 / 10

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Very helpful at initial sign-up of explaining all benefits and details

Value for money   -1 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   -1 / 10

Trust   10 / 10

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Never let me down, I'd recommend NRMA to anyone.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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I have been with the NRMA for 40 years & I do not intend to change this in the near future.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Always competitive and up to date with their products.

Value for money   9 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   9 / 10

Trust   10 / 10

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Told me that as soon as the car was surrendered payment would be processed. It wasn’t. Took me another half hour on the phone to get it sorted. Then I was told it would be a 2-3 day wait when my car had been surrendered a week ago. I recently became unemployed due to ill health and had to borrow money to get me through.

Value for money   4 / 10

Policy coverage   10 / 10

Customer service   1 / 10

Claims handling   1 / 10

Trust   1 / 10

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NRMA have always been our insurer for many years. We cancelled our membership for years as it became too expensive. However we have never been satisfied with the other insurers. We are now back with them due to their great service.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   -1 / 10

Trust   10 / 10

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I find they’re pretty affordable and cover well. Never had a problem with customer service.

Value for money   5 / 10

Policy coverage   6 / 10

Customer service   8 / 10

Claims handling   5 / 10

Trust   7 / 10

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Great services.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Totally recommended been 100% happy with their services.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Always feel they're the best value and mainly safest

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   10 / 10

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They're a great bank

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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I've been with NRMA for a number of years now and have never had to make a claim. I get a loyalty discount with my policy, as well as a no claims bonus so the premium is reasonable for the quality of cover I get. Come renewal time you definitely need to read your policy carefully as the do change things without you realising it. For instance, we had an agreed price policy one year and the next year when our renewal come in, it had been switched to a market value policy.

Value for money   5 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Really good value for money on their car insurance, and nice and friendly service.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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NRMA offers the best comprehensive car insurance and a lot more.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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NRMA have always given value for money. Service is excellent, friendly and faultless. When processing a claim, they couldn't have been more helpful but they always are.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Easy to deal with and large company with lots of outlets.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Not the cheapest but covers all drivers and you can talk to a person quickly if you call.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Most interaction regarding bill payment is face to face. They provide very helpful and friendly service. When a quote is required, there is no difficulty navigating through the process easily.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Reliable and professional. Easy to deal with. Great customer service.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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This insurer explains things when you inquire, staff listen and issues are resolved easily.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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