NRMA car insurance reviews

NRMA
NRMA's overall rating for car insurance

(as rated by the Mozo community)

8.2 / 10

based on 1199 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Recent NRMA car insurance reviews

NRMA

NRMA Comprehensive Plus Car Insurance car insurance review

Overall rating   8 / 10

Happy with NRMA no need to look at change

Insurance is fine, no need for change, it's a competitive rate.

Full review

Insurance is fine, no need for change, it's a competitive rate.

    Value for money   5 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   -1 / 10

    Trust   8 / 10

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Trent (QLD), reviewed 3 months ago

NRMA

NRMA Comprehensive Plus Car Insurance car insurance review

Overall rating   7 / 10

All dealings have been good

Competitive premiums and good customer service.

Full review

Competitive premiums and good customer service.

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Claims handling   -1 / 10

    Trust   7 / 10

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Jirra (NSW), reviewed 3 months ago

NRMA

NRMA car insurance review

Overall rating   8 / 10

Competitive rates, reasonable cover, helpful

Competitive rates, reasonable cover, helpful, answer questions, do need to make sure of what is/is not covered.

Full review

Competitive rates, reasonable cover, helpful, answer questions, do need to make sure of what is/is not covered.

    Value for money   7 / 10

    Policy coverage   6 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Jennifer (NSW), reviewed 4 months ago

NRMA

NRMA car insurance review

Overall rating   9 / 10

Great service when we needed to make a claim

After many years NRMA have handled our car and home contents insurance at competitive cost and - on the few occasions we needed them - they have paid claims promptly without fuss.

Full review

After many years NRMA have handled our car and home contents insurance at competitive cost and - on the few occasions we needed them - they have paid claims promptly without fuss.

    Value for money   7 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Gunter (NSW), reviewed 4 months ago

NRMA

NRMA car insurance review

Overall rating   7 / 10

Great insurer

Always have been a good insurer and easy to deal with. Customer service is great and they always review whole policy.

Full review

Always have been a good insurer and easy to deal with. Customer service is great and they always review whole policy.

    Value for money   5 / 10

    Policy coverage   8 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Kim (NSW), reviewed 4 months ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

Great customer service in person

Very helpful at initial sign-up of explaining all benefits and details

Full review

Very helpful at initial sign-up of explaining all benefits and details

    Value for money   -1 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   -1 / 10

    Trust   10 / 10

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Fiona (NSW), reviewed 5 months ago

NRMA

NRMA Comprehensive Plus Car Insurance car insurance review

Overall rating   10 / 10

Great to meet your needs

Never let me down, I'd recommend NRMA to anyone.

Full review

Never let me down, I'd recommend NRMA to anyone.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Julie (QLD), reviewed 5 months ago

NRMA

NRMA Comprehensive Plus Car Insurance car insurance review

Overall rating   10 / 10

Great customer service

I have been with the NRMA for 40 years & I do not intend to change this in the near future.

Full review

I have been with the NRMA for 40 years & I do not intend to change this in the near future.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Eric (NSW), reviewed 5 months ago

NRMA

NRMA Comprehensive Plus Car Insurance car insurance review

Overall rating   9 / 10

Completely reliable service

Always competitive and up to date with their products.

Full review

Always competitive and up to date with their products.

    Value for money   9 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   9 / 10

    Trust   10 / 10

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Cheryl (NSW), reviewed 5 months ago

NRMA

NRMA Comprehensive Plus Car Insurance car insurance review

Overall rating   1 / 10

Bad

Told me that as soon as the car was surrendered payment would be processed. It wasn’t. Took me another half hour on the phone to get it sorted. Then I was told it would be a 2-3 day wait when my car had been surrendered a week ago. I recently...

Full review

Told me that as soon as the car was surrendered payment would be processed. It wasn’t. Took me another half hour on the phone to get it sorted. Then I was told it would be a 2-3 day wait when my car had been surrendered a week ago. I recently became unemployed due to ill health and had to borrow money to get me through.

    Value for money   4 / 10

    Policy coverage   10 / 10

    Customer service   1 / 10

    Claims handling   1 / 10

    Trust   1 / 10

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Holly (NSW), reviewed 5 months ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

Great service and reliable

NRMA have always been our insurer for many years. We cancelled our membership for years as it became too expensive. However we have never been satisfied with the other insurers. We are now back with them due to their great service.

Full review

NRMA have always been our insurer for many years. We cancelled our membership for years as it became too expensive. However we have never been satisfied with the other insurers. We are now back with them due to their great service.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   -1 / 10

    Trust   10 / 10

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Mereisi (NSW), reviewed 5 months ago

NRMA

NRMA Comprehensive Plus Car Insurance car insurance review

Overall rating   7 / 10

They have always been good to me.

I find they’re pretty affordable and cover well. Never had a problem with customer service.

Full review

I find they’re pretty affordable and cover well. Never had a problem with customer service.

    Value for money   5 / 10

    Policy coverage   6 / 10

    Customer service   8 / 10

    Claims handling   5 / 10

    Trust   7 / 10

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Samantha (QLD), reviewed 5 months ago

NRMA

NRMA Comprehensive Plus Car Insurance car insurance review

Overall rating   10 / 10

No problems with the NRMA services.

Great services.

Full review

Great services.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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David (NSW), reviewed 6 months ago

NRMA

NRMA Comprehensive Plus Car Insurance car insurance review

Overall rating   10 / 10

Been with them since I owned my first car

Totally recommended been 100% happy with their services.

Full review

Totally recommended been 100% happy with their services.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Elvie (NSW), reviewed 6 months ago

NRMA

NRMA car insurance review

Overall rating   9 / 10

May cost more than its worth

Always feel they're the best value and mainly safest

Full review

Always feel they're the best value and mainly safest

    Value for money   6 / 10

    Policy coverage   7 / 10

    Customer service   9 / 10

    Claims handling   8 / 10

    Trust   10 / 10

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Peter (NSW), reviewed 7 months ago

NRMA

NRMA Comprehensive Plus Car Insurance car insurance review

Overall rating   10 / 10

Great Bank

They're a great bank

Full review

They're a great bank

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Donna (NSW), reviewed 7 months ago

NRMA

NRMA Comprehensive Plus Car Insurance car insurance review

Overall rating   7 / 10

Quality cover but read renewal notice carefully

I've been with NRMA for a number of years now and have never had to make a claim. I get a loyalty discount with my policy, as well as a no claims bonus so the premium is reasonable for the quality of cover I get. Come renewal time you definitely...

Full review

I've been with NRMA for a number of years now and have never had to make a claim. I get a loyalty discount with my policy, as well as a no claims bonus so the premium is reasonable for the quality of cover I get. Come renewal time you definitely need to read your policy carefully as the do change things without you realising it. For instance, we had an agreed price policy one year and the next year when our renewal come in, it had been switched to a market value policy.

    Value for money   5 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Kylie (NSW), reviewed 8 months ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

Great old fashioned company that is still relevant

Really good value for money on their car insurance, and nice and friendly service.

Full review

Really good value for money on their car insurance, and nice and friendly service.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Sam (NSW), reviewed about 1 year ago

NRMA

NRMA car insurance review

Overall rating   7 / 10

Policy covers absolutely everything

NRMA offers the best comprehensive car insurance and a lot more.

Full review

NRMA offers the best comprehensive car insurance and a lot more.

    Value for money   6 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Brett (NSW), reviewed about 1 year ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

Friendly, professional, helpful service

NRMA have always given value for money. Service is excellent, friendly and faultless. When processing a claim, they couldn't have been more helpful but they always are.

Full review

NRMA have always given value for money. Service is excellent, friendly and faultless. When processing a claim, they couldn't have been more helpful but they always are.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Glenys (NSW), reviewed about 1 year ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

Good customer service

Easy to deal with and large company with lots of outlets.

Full review

Easy to deal with and large company with lots of outlets.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Peter (NSW), reviewed about 1 year ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

Reliable provider

Not the cheapest but covers all drivers and you can talk to a person quickly if you call.

Full review

Not the cheapest but covers all drivers and you can talk to a person quickly if you call.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Sebastian (QLD), reviewed about 1 year ago

NRMA

NRMA car insurance review

Overall rating   8 / 10

Trustworthy, reliable, professional service

Most interaction regarding bill payment is face to face. They provide very helpful and friendly service. When a quote is required, there is no difficulty navigating through the process easily.

Full review

Most interaction regarding bill payment is face to face. They provide very helpful and friendly service. When a quote is required, there is no difficulty navigating through the process easily.

    Value for money   6 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Lesley (NSW), reviewed about 1 year ago

NRMA

NRMA car insurance review

Overall rating   9 / 10

Great customer service and on road service

Reliable and professional. Easy to deal with. Great customer service.

Full review

Reliable and professional. Easy to deal with. Great customer service.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Ruby (NSW), reviewed about 1 year ago

NRMA

NRMA car insurance review

Overall rating   10 / 10

Excellent consumer service and prompt responses

This insurer explains things when you inquire, staff listen and issues are resolved easily.

Full review

This insurer explains things when you inquire, staff listen and issues are resolved easily.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Cecilia (NSW), reviewed about 1 year ago

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