NRMA car insurance reviews

NRMA has always been there for me whether it's been when I got my first car and it broke down, they were there or if I locked my keys in my car accidentally, they were there! I have always been with NRMA for over 15 years and that will never change.

Value for money   9 / 10

Policy coverage   10 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

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We have had all our vehicles and household policies with NRMA for years and we are very happy with them.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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I haven't made a claim with them yet but up till now very helpful

Value for money   6 / 10

Policy coverage   6 / 10

Customer service   8 / 10

Claims handling   7 / 10

Trust   7 / 10

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For what it is, it's fine. The $100+ price jump when I moved from a regular residence at Elderslie to a gated community at Gilead was a little ridiculous but it seems industry standard.

Value for money   4 / 10

Policy coverage   6 / 10

Customer service   5 / 10

Claims handling   6 / 10

Trust   6 / 10

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Their attention you get is excellent, timely and very helpful if you have need from your insurer. We recently had an issue when some unnamed person damaged our car in a parking lot at a hospital. The NRMA were very resonsive and helpful about what to do? We were able to drive home, and the next day we took it in for assessment. That was done on the day, the work was done the next day; and they also touched a few little other marks.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Have been a member of NRMA for around 20 years and have only just re insured a motor vehicle with them. The service on getting a quote was quick, efficient and staff very helpful. I have had a boat insured with them now for 2 years and the premiums are very competitive. Just had a little problem getting residential addressed changed recently over 2 phone calls. But eventually it was done courteously and with a genuine apology for the inconvenience.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   -1 / 10

Trust   8 / 10

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I have been driving for 27 years & never had a fine, parking ticket or accident. Last year I was involved in an accident where I was not at fault but everytime I rang to enquire where it was up to, how much longer it would be as I work in Cronulla. I have never been spoken to so rudely & made to feel worthless. They really could not even be bothered to answer my emails & I was the one who had to repeatedly ph them.

Value for money   7 / 10

Policy coverage   6 / 10

Customer service   1 / 10

Claims handling   1 / 10

Trust   0 / 10

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Easy to deal with

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

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Above average would recommend it to anyone. My claim was done on the spot, fixed in three days. Cheap excess yet to find an insurer who can beat that.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   8 / 10

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Had great roadside and customer service in store.

Value for money   9 / 10

Policy coverage   10 / 10

Customer service   9 / 10

Claims handling   10 / 10

Trust   10 / 10

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Not very good at communication.

Value for money   5 / 10

Policy coverage   5 / 10

Customer service   5 / 10

Claims handling   3 / 10

Trust   3 / 10

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Bills are easy to understand. Customer service is great. Rates and prices are competitive.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   8 / 10

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I have been with NRMA for 10 years and have never experienced any problems or issues whatsoever. Very happy.

Value for money   10 / 10

Policy coverage   7 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Straightforward, compare services, offers and prices.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   8 / 10

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Easy to deal with. Lots of options regarding payment and great staff. Easy to access service centres as well

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   7 / 10

Trust   10 / 10

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I have tried other car insurance but returned to NRMA as they are easy to deal with, have a good reputation and have been in business for a very long time

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   9 / 10

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Love the discounts that come with multiple policies.

Value for money   8 / 10

Policy coverage   6 / 10

Customer service   10 / 10

Claims handling   -1 / 10

Trust   10 / 10

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Can't say enough good things about the way we have been looked after!

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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I have no problems with NRMA

Value for money   8 / 10

Policy coverage   10 / 10

Customer service   9 / 10

Claims handling   7 / 10

Trust   8 / 10

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Quite good and trustworthy

Value for money   5 / 10

Policy coverage   7 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   8 / 10

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Great customer service, immediate response to queries and accommodating personnel

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

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All in all it is good

Value for money   7 / 10

Policy coverage   6 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   9 / 10

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Have had no claims but their customer service is great.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   8 / 10

Trust   8 / 10

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Prompt insurance claim help, and claim process. Multi policy discount.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   10 / 10

Trust   10 / 10

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Great service

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

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