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NRMA car insurance reviews

NRMA
NRMA's overall rating for car insurance

(as rated by the Mozo community)

8.1 / 10

based on 2814 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Recent NRMA car insurance reviews

NRMA

NRMA Comprehensive Plus Car Insurance Comprehensive Car Insurance review

Overall rating   9 / 10

Value for what I pay for.

NRMA gives me discount to for my green slip as part of being a member.

Full review

NRMA gives me discount to for my green slip as part of being a member.

    Value for money   9 / 10

    Policy coverage   8 / 10

    Customer service   10 / 10

    Trust   10 / 10

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James, New South Wales, reviewed 2 days ago

NRMA

NRMA Car Insurance review

Overall rating   9 / 10

Better than the rest.

NRMA offered better coverage and at a lower price, I got quotes from 10 other companies and the closest was $200 dearer.

Full review

NRMA offered better coverage and at a lower price, I got quotes from 10 other companies and the closest was $200 dearer.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   8 / 10

    Trust   9 / 10

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Ross, New South Wales, reviewed 8 days ago

NRMA

NRMA Comprehensive Plus Car Insurance Comprehensive Car Insurance review

Overall rating   7 / 10

Not always the cheapest but good customer service.

NRMA is not always the cheapest but I have all my policies and roadside assistance policies with them. However, the customer service seems very good.

Full review

NRMA is not always the cheapest but I have all my policies and roadside assistance policies with them. However, the customer service seems very good.

    Value for money   3 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Trust   9 / 10

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Katherine, New South Wales, reviewed 9 days ago

NRMA

NRMA Comprehensive Plus Car Insurance Comprehensive Car Insurance review

Overall rating   10 / 10

Trust, never had any problems with them.

NRMA is easy to deal with. They speak plain English and you speak with a real person.

Full review

NRMA is easy to deal with. They speak plain English and you speak with a real person.

    Value for money   8 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   9 / 10

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Pamela, New South Wales, reviewed 9 days ago

NRMA

NRMA Comprehensive Plus Car Insurance Comprehensive Car Insurance review

Overall rating   3 / 10

BAD for owners of older cars.

NRMA are atrocious for owners of older cars. They have recently changed their 'agreed' value of our car and the premiums are higher than what they are covering the car for. They are difficult to deal with over the phone and seem to only care for...

Full review

NRMA are atrocious for owners of older cars. They have recently changed their 'agreed' value of our car and the premiums are higher than what they are covering the car for. They are difficult to deal with over the phone and seem to only care for their bottom line, not the customer.

    Value for money   3 / 10

    Policy coverage   7 / 10

    Customer service   4 / 10

    Claims handling   6 / 10

    Trust   2 / 10

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Bruce, New South Wales, reviewed 12 days ago

NRMA

NRMA Car Insurance review

Overall rating   8 / 10

Yes, don't have to wait for too long!

I have been with them for long time. Feels ok to me.

Full review

I have been with them for long time. Feels ok to me.

    Policy coverage   9 / 10

    Customer service   9 / 10

    Trust   9 / 10

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Leung, Queensland, reviewed 12 days ago

NRMA

NRMA Car Insurance review

Overall rating   6 / 10

Reasonable service, good security.

Good customer service, ok prices.

Full review

Good customer service, ok prices.

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Nick, New South Wales, reviewed 14 days ago

NRMA

NRMA Comprehensive Plus Car Insurance Comprehensive Car Insurance review

Overall rating   9 / 10

Happy with service

Been with them for years, easy to talk to.

Full review

Been with them for years, easy to talk to.

    Value for money   9 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   9 / 10

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Nola, New South Wales, reviewed 19 days ago

NRMA

NRMA Car Insurance review

Overall rating   8 / 10

Great price, very happy customer for 15years

I've been with NRMA for 15 years. Still the best deal for me. Never had to make a claim so far, so no experience with that. I did have to use tow service several times and its been easy and very helpful.

Full review

I've been with NRMA for 15 years. Still the best deal for me. Never had to make a claim so far, so no experience with that. I did have to use tow service several times and its been easy and very helpful.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Trust   8 / 10

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Anke, New South Wales, reviewed about 1 month ago

NRMA

NRMA Car Insurance review

Overall rating   8 / 10

Amazing customer S=service!

They knew the product I was talking about and knew what was included in the insurance

Full review

They knew the product I was talking about and knew what was included in the insurance

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Geoffrey, New South Wales, reviewed about 2 months ago

NRMA

NRMA Comprehensive Plus Car Insurance Comprehensive Car Insurance review

Overall rating   10 / 10

Reliable

I have been with NRMA for 35 years, except one year where I tried out Coles insurance. Despite being cheaper I wasn't happy with them and returned to NRMA

Full review

I have been with NRMA for 35 years, except one year where I tried out Coles insurance. Despite being cheaper I wasn't happy with them and returned to NRMA

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Barb, New South Wales, reviewed about 2 months ago

NRMA

NRMA Car Insurance review

Overall rating   8 / 10

Professional and supportive

After reviewing NRMA's terms and conditions, their policies seem to offer good, comprehensive coverage. Their rates and loyalty deduction premiums are also very competitive.

Full review

After reviewing NRMA's terms and conditions, their policies seem to offer good, comprehensive coverage. Their rates and loyalty deduction premiums are also very competitive.

    Value for money   7 / 10

    Policy coverage   9 / 10

    Customer service   8 / 10

    Claims handling   9 / 10

    Trust   8 / 10

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John, New South Wales, reviewed 3 months ago

NRMA

NRMA Comprehensive Plus Car Insurance Comprehensive Car Insurance review

Overall rating   8 / 10

Happy with NRMA no need to look at change

Insurance is fine, no need for change, it's a competitive rate.

Full review

Insurance is fine, no need for change, it's a competitive rate.

    Value for money   5 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Trust   8 / 10

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Trent, Queensland, reviewed over 1 year ago

NRMA

NRMA Comprehensive Plus Car Insurance Comprehensive Car Insurance review

Overall rating   7 / 10

All dealings have been good

Competitive premiums and good customer service.

Full review

Competitive premiums and good customer service.

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Trust   7 / 10

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Jirra, New South Wales, reviewed over 1 year ago

NRMA

NRMA Car Insurance review

Overall rating   8 / 10

Competitive rates, reasonable cover, helpful

Competitive rates, reasonable cover, helpful, answer questions, do need to make sure of what is/is not covered.

Full review

Competitive rates, reasonable cover, helpful, answer questions, do need to make sure of what is/is not covered.

    Value for money   7 / 10

    Policy coverage   6 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Jennifer, New South Wales, reviewed over 1 year ago

NRMA

NRMA Car Insurance review

Overall rating   9 / 10

Great service when we needed to make a claim

After many years NRMA have handled our car and home contents insurance at competitive cost and - on the few occasions we needed them - they have paid claims promptly without fuss.

Full review

After many years NRMA have handled our car and home contents insurance at competitive cost and - on the few occasions we needed them - they have paid claims promptly without fuss.

    Value for money   7 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Gunter, New South Wales, reviewed over 1 year ago

NRMA

NRMA Car Insurance review

Overall rating   7 / 10

Great insurer

Always have been a good insurer and easy to deal with. Customer service is great and they always review whole policy.

Full review

Always have been a good insurer and easy to deal with. Customer service is great and they always review whole policy.

    Value for money   5 / 10

    Policy coverage   8 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Kim, New South Wales, reviewed over 1 year ago

NRMA

NRMA Car Insurance review

Overall rating   10 / 10

Great customer service in person

Very helpful at initial sign-up of explaining all benefits and details

Full review

Very helpful at initial sign-up of explaining all benefits and details

    Policy coverage   10 / 10

    Customer service   10 / 10

    Trust   10 / 10

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Fiona, New South Wales, reviewed over 1 year ago

NRMA

NRMA Comprehensive Plus Car Insurance Comprehensive Car Insurance review

Overall rating   10 / 10

Great to meet your needs

Never let me down, I'd recommend NRMA to anyone.

Full review

Never let me down, I'd recommend NRMA to anyone.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Julie, Queensland, reviewed over 1 year ago

NRMA

NRMA Comprehensive Plus Car Insurance Comprehensive Car Insurance review

Overall rating   10 / 10

Great customer service

I have been with the NRMA for 40 years & I do not intend to change this in the near future.

Full review

I have been with the NRMA for 40 years & I do not intend to change this in the near future.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Eric, New South Wales, reviewed over 1 year ago

NRMA

NRMA Comprehensive Plus Car Insurance Comprehensive Car Insurance review

Overall rating   9 / 10

Completely reliable service

Always competitive and up to date with their products.

Full review

Always competitive and up to date with their products.

    Value for money   9 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   9 / 10

    Trust   10 / 10

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Cheryl, New South Wales, reviewed over 1 year ago

NRMA

NRMA Comprehensive Plus Car Insurance Comprehensive Car Insurance review

Overall rating   1 / 10

Bad

Told me that as soon as the car was surrendered payment would be processed. It wasn’t. Took me another half hour on the phone to get it sorted. Then I was told it would be a 2-3 day wait when my car had been surrendered a week ago. I recently...

Full review

Told me that as soon as the car was surrendered payment would be processed. It wasn’t. Took me another half hour on the phone to get it sorted. Then I was told it would be a 2-3 day wait when my car had been surrendered a week ago. I recently became unemployed due to ill health and had to borrow money to get me through.

    Value for money   4 / 10

    Policy coverage   10 / 10

    Customer service   1 / 10

    Claims handling   1 / 10

    Trust   1 / 10

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Holly, New South Wales, reviewed over 1 year ago

NRMA

NRMA Car Insurance review

Overall rating   10 / 10

Great service and reliable

NRMA have always been our insurer for many years. We cancelled our membership for years as it became too expensive. However we have never been satisfied with the other insurers. We are now back with them due to their great service.

Full review

NRMA have always been our insurer for many years. We cancelled our membership for years as it became too expensive. However we have never been satisfied with the other insurers. We are now back with them due to their great service.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Trust   10 / 10

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Mereisi, New South Wales, reviewed almost 2 years ago

NRMA

NRMA Comprehensive Plus Car Insurance Comprehensive Car Insurance review

Overall rating   6 / 10

It is great

    Value for money   6 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Claims handling   6 / 10

    Trust   6 / 10

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Melissa, New South Wales, reviewed almost 2 years ago

NRMA

NRMA Comprehensive Plus Car Insurance Comprehensive Car Insurance review

Overall rating   7 / 10

They have always been good to me.

I find they’re pretty affordable and cover well. Never had a problem with customer service.

Full review

I find they’re pretty affordable and cover well. Never had a problem with customer service.

    Value for money   5 / 10

    Policy coverage   6 / 10

    Customer service   8 / 10

    Claims handling   5 / 10

    Trust   7 / 10

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Samantha, Queensland, reviewed almost 2 years ago

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