P&N Bank is customer-owned bank offering personal finance products from home loans and credit cards, through to savings accounts and everyday bank accounts. Based in Western Australia, P&N Bank offers customers app-based and internet banking, branches across Perth and a contact centre based in WA.
I chose this bank after looking at most interest rates for home loans. They seemed to have the best rates. I went to the Rockingham branch and was lucky with amazing customer service. I was nervous to start due to all the paperwork I would do, but my home loan specialist was patient and was able to go through step by step with me. I also like how my account comes with an offset account, which I expected to have a higher interest rate for. Overall, a great experience
P&N Bank is open for business 6 days a week. When you ring them with a query, the longest I have had to wait to speak with a Customer Representative that speaks and understands English extremely well, would be 2 minutes and that is in a period of over 40 years. They are always so caring and concerned about any issues that I have. They rate a 11 out of 10.
Great service and products treat us like a person
Very people friendly
Don’t use this bank. I have been trying to close my Dads accounts with them for over two years and they keep charging yearly fees despite numerous attempts to do this via store, phone and email. Pick a bigger bank that knows processes and procedures .
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