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Police Credit Union customer reviews

Overall rating
8.2/10
Price
7.7/10
Features
6.9/10
Customer service
8.4/10
Convenience
7.5/10
Trust
8.4/10
Based on 160 reviews as rated by the Mozo community. More about the mozo ratings

Recent Police Credit Union customer reviews

  • Police Credit Union RediAccess Account

    No after hours ATMs in Mount Gambier

    The family has been with this bank for decades. Recently however obviously to recoup economic losses, it changed its fee structure and 'penalty' fees without warning. This is a frustration but if you are good with finances, manageable. BUT the last straw for me was removing public access ATMS from customer convenience in the second largest city in South Australia. Consequently, if a mall or supermarket isnt open, especially when the union is closed, you will be paying over $3 each time to access your money from a nonaffiliated ATM. If you want after-hours cash you have to do it by eftpos or use the pay wave feature. Thats right. There are no credit union reditellers for police credit union customers in Mount Gambier if you need money in an emergency after hours or without punishing withdrawl fees from the 2 only available ATMS in the city located at inconvenient non credit union affiliated places. ON TOP OF THIS their apps are always crashing and failing so if there is an after-hours emergency if you dont have funds with another bank, you won't be able to access your money. At all. (Except if you go to one of the 2 available non affiliated ATMS available) Also if you have banked up a few online purchases or paywaves, the system clogs itself, freezes your cash flow until it unclogs, and that can take days to sort itself out, so if you like online shopping, ebay or using paywave for everything, this credit union is definately not for you. Lastly, this credit union has been having a few - too many lately - dramas with their overnight processing system. Often you can tell they did maintenance on their servers etc because your account comes back scrambled, reset to old structure, the passwords are wiped and you need to go into the branch AGAIN every time to have the staff fix it all back to how it was, and reset your passwords and pins. The staff is friendly and helpful in Mount Gambier, but everything else about convenience and user friendliness with the actual services it provides is quite frankly, beyond disappointing, but disgusting. I would class this credit union as an investment credit union and not a transaction credit union. So if you want everyday banking and trust in a reliable electronic presence, you need to go elsewhere.

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    Jo, South Australia, reviewed about 1 month ago
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  • Police Credit Union Home Loan

    Police Credit Union offers value for money.

    I believe that the Police Credit Union offers more friendly service and the employees will ring you back when they say they will. When I have asked for a better deal they have provided be a better home loan interest rate.

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    Janine, South Australia, reviewed 4 months ago
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  • Police Credit Union Fixed Rate Car Loan (Secured)

    Great value, sub par online experience.

    Their products are excellent value, but I find their mobile application sub par and under developed. Their credit options are simple and easy to understand, but the sacrifice is the bells and whistles that come with bigger banks.

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    Tom, South Australia, reviewed almost 2 years ago
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  • Police Credit Union Term Deposit

    The staff are very helpful with my account

    Very happy with them.

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    Gaye, New South Wales, reviewed over 5 years ago
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  • Police Credit Union iSavings Account

    They go out of their way to help

    The staff have been very helpful and caring at the Port Macquarie branch.

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    Gaye, New South Wales, reviewed over 5 years ago
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  • Police Credit Union Debit Card

    Support police

    They are responsive to our needs

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    Maija, Queensland, reviewed about 6 years ago
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  • Police Credit Union Personal Loan (Fixed, Unsecured)

    Friendly staff. Attentive and approachable. Great

    Terrific service and staff. Loan was hassle free and my bank took care of the majority of paperwork.

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    Rob, New South Wales, reviewed about 6 years ago
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  • Police Credit Union Credit Card

    Not changing any time soon

    Much better than one of the big four banks.

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    Sonia, South Australia, reviewed almost 7 years ago
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