QBE car insurance reviews

I found QBE to be the best value for money.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   7 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Been with them for 20 years now

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

QBE prices were comparable and low cost compared to the larger insurance providers.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Very easy to deal with and very friendly on the phone. I changed from another company to this because of the value they offered.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Fast quote on phone. Answered all queries. Service was great.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Very easy to handle and affordable service

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I had to make a claim and they were very good with the process.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

QBE insurance was fast and easy to deal with. Thy have lovely staff. I had more inclusions in my cover for less than I was paying previously.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I had a claim for our car and the accident was not our fault. I just notified them and they sorted everything out. My car was fixed in a couple of weeks.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

They have good policy coverage and pricing, however their customer service could be better.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Whilst QBE aren't the cheapest insurer, their service more than makes up for the higher premiums. It is easy to make a claim since most can be done over the phone without the need to complete a written form. Staff are also always friendly to me.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Try the Phone queue system (bad). Try the call centre (bad). Try the customer service (bad).

Value for money   0 / 10

Policy coverage   0 / 10

Customer service   0 / 10

Claims handling   0 / 10

Trust   0 / 10

Less

Not having made a claim,very hard to rate as to their performance.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   -1 / 10

Trust   5 / 10

Less

- Really good to deal with if you're not at fault - Our car was stolen and we were made to feel a bit like we'd stolen and torched it ourselves, but eventually the policy finalisation was good

Value for money   5 / 10

Policy coverage   9 / 10

Customer service   7 / 10

Claims handling   6 / 10

Trust   8 / 10

Less

Quite high costs

Value for money   5 / 10

Policy coverage   5 / 10

Customer service   5 / 10

Claims handling   -1 / 10

Trust   5 / 10

Less

They're great, competitive prices and highly recommended

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   9 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Cheaper than others for 24 year olds compared to AAMI, Allianz and NRMA, but honestly not a 24 hour phone support. You leave a message and they call you back after 9am the next day.

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   3 / 10

Claims handling   4 / 10

Trust   3 / 10

Less

Competitive premiums, good customer service, prompt claims settlement.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

You know you can count on QBE to provide quality insurance and to be there when you need them the most. So it makes sense to trust in them with my CTP Green Slip insurance which is purchased at the same time as my registration.

Value for money   6 / 10

Policy coverage   8 / 10

Customer service   5 / 10

Claims handling   10 / 10

Trust   9 / 10

Less

QBE was competitive and takes into consideration any special requirements you may need.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

Great service staff friendly and helpful

Value for money   7 / 10

Policy coverage   10 / 10

Customer service   6 / 10

Claims handling   7 / 10

Trust   7 / 10

Less

They have been when claiming if I have an enquiry they listen and if a problem fix it.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   -1 / 10

Claims handling   10 / 10

Trust   9 / 10

Less

Offers value for money

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Had trouble with them

Value for money   4 / 10

Policy coverage   4 / 10

Customer service   1 / 10

Claims handling   0 / 10

Trust   0 / 10

Less

Very good, excellent service, fast claims and very good value for money with no needing to settle for less

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less