QBE car insurance reviews

QBE
QBE's overall rating for car insurance

(as rated by the Mozo community)

7.6 / 10

based on 162 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Recent QBE car insurance reviews

QBE

QBE Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Good prices and policies

They have good policy coverage and pricing, however their customer service could be better.

They have good policy coverage and pricing, however their customer service could be better.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Aaron (NSW), reviewed 15 days ago

QBE

QBE Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Higher premiums result in excellent services

Whilst QBE aren't the cheapest insurer, their service more than makes up for the higher premiums. It is easy to make a claim since most can be done over the phone without the need to complete a written form. Staff are also always friendly to me.

Whilst QBE aren't the cheapest insurer, their service more than makes up for the higher premiums. It is easy to make a claim since most can be done over the phone without the need to complete a written form. Staff are also always friendly to me.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Lesley (QLD), reviewed 3 months ago

QBE

QBE Comprehensive Car Insurance car insurance review

Overall rating   0 / 10

Bad. No. Don't go there! You have been warned.

Try the Phone queue system (bad). Try the call centre (bad). Try the customer service (bad).

Try the Phone queue system (bad). Try the call centre (bad). Try the customer service (bad).

    Value for money   0 / 10

    Policy coverage   0 / 10

    Customer service   0 / 10

    Claims handling   0 / 10

    Trust   0 / 10

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Neil (SA), reviewed 8 months ago

QBE

QBE Comprehensive Car Insurance car insurance review

Overall rating   5 / 10

Premium seems fair and covers us quite well.

Not having made a claim,very hard to rate as to their performance.

Not having made a claim,very hard to rate as to their performance.

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   -1 / 10

    Trust   5 / 10

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Paul (NT), reviewed 12 months ago

QBE

QBE Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Very thorough

- Really good to deal with if you're not at fault - Our car was stolen and we were made to feel a bit like we'd stolen and torched it ourselves, but eventually the policy finalisation was good

- Really good to deal with if you're not at fault - Our car was stolen and we were made to feel a bit like we'd stolen and torched it ourselves, but eventually the policy finalisation was good

    Value for money   5 / 10

    Policy coverage   9 / 10

    Customer service   7 / 10

    Claims handling   6 / 10

    Trust   8 / 10

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Kathryn (VIC), reviewed about 1 year ago

QBE

QBE Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Great customer service. Easy to deal with

Quite high costs

Quite high costs

    Value for money   5 / 10

    Policy coverage   5 / 10

    Customer service   5 / 10

    Claims handling   -1 / 10

    Trust   5 / 10

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Molly (NSW), reviewed about 1 year ago

QBE

QBE Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Cheap, competitive and great

They're great, competitive prices and highly recommended

They're great, competitive prices and highly recommended

    Value for money   6 / 10

    Policy coverage   7 / 10

    Customer service   9 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Crystal (NSW), reviewed about 1 year ago

QBE

QBE car insurance review

Overall rating   4 / 10

Cheaper for 24 year olds

Cheaper than others for 24 year olds compared to AAMI, Allianz and NRMA, but honestly not a 24 hour phone support. You leave a message and they call you back after 9am the next day.

Cheaper than others for 24 year olds compared to AAMI, Allianz and NRMA, but honestly not a 24 hour phone support. You leave a message and they call you back after 9am the next day.

    Value for money   6 / 10

    Policy coverage   7 / 10

    Customer service   3 / 10

    Claims handling   4 / 10

    Trust   3 / 10

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Jamieson (NSW), reviewed about 1 year ago

QBE

QBE car insurance review

Overall rating   8 / 10

Competitive premiums, good customer service

Competitive premiums, good customer service, prompt claims settlement.

Competitive premiums, good customer service, prompt claims settlement.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Garry (ACT), reviewed about 1 year ago

QBE

QBE Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Awesome

You know you can count on QBE to provide quality insurance and to be there when you need them the most. So it makes sense to trust in them with my CTP Green Slip insurance which is purchased at the same time as my registration.

You know you can count on QBE to provide quality insurance and to be there when you need them the most. So it makes sense to trust in them with my CTP Green Slip insurance which is purchased at the same time as my registration.

    Value for money   6 / 10

    Policy coverage   8 / 10

    Customer service   5 / 10

    Claims handling   10 / 10

    Trust   9 / 10

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Aaron (NSW), reviewed about 1 year ago

QBE

QBE car insurance review

Overall rating   8 / 10

Very helpful and trusted insurer.

QBE was competitive and takes into consideration any special requirements you may need.

QBE was competitive and takes into consideration any special requirements you may need.

    Value for money   8 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Brendon (SA), reviewed about 1 year ago

QBE

QBE Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Would recommend them definitely

Great service staff friendly and helpful

Great service staff friendly and helpful

    Value for money   7 / 10

    Policy coverage   10 / 10

    Customer service   6 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Kim (WA), reviewed about 1 year ago

QBE

QBE Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Competitive premiums and great customer service'

They have been when claiming if I have an enquiry they listen and if a problem fix it.

They have been when claiming if I have an enquiry they listen and if a problem fix it.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   -1 / 10

    Claims handling   10 / 10

    Trust   9 / 10

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Kristine (WA), reviewed over 1 year ago

QBE

QBE Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Excellent premiums

Offers value for money

Offers value for money

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Dorothy (WA), reviewed over 1 year ago

QBE

QBE Comprehensive Car Insurance car insurance review

Overall rating   0 / 10

Very ordinary sevice

Had trouble with them

Had trouble with them

    Value for money   4 / 10

    Policy coverage   4 / 10

    Customer service   1 / 10

    Claims handling   0 / 10

    Trust   0 / 10

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Bruce (NSW), reviewed over 1 year ago

QBE

QBE Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Very good

Very good, excellent service, fast claims and very good value for money with no needing to settle for less

Very good, excellent service, fast claims and very good value for money with no needing to settle for less

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Jenny (NSW), reviewed over 1 year ago

QBE

QBE Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Satisfied.

Have been with QBE for many years totally satisfied.

Have been with QBE for many years totally satisfied.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Lucinda (NSW), reviewed over 1 year ago

QBE

QBE Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Great customer service.

Good policies and good price.

Good policies and good price.

    Value for money   9 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Judy (QLD), reviewed over 1 year ago

QBE

QBE Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Good insurer

Good insurer, no fuss.

Good insurer, no fuss.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Peter (WA), reviewed over 1 year ago

QBE

QBE car insurance review

Overall rating   5 / 10

Friendly and helpful

Everything was handled well.

Everything was handled well.

    Value for money   5 / 10

    Policy coverage   5 / 10

    Customer service   5 / 10

    Claims handling   5 / 10

    Trust   5 / 10

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Riva (NSW), reviewed over 1 year ago

QBE

QBE Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Great service

They are very helpful dealing with them when the need arises.

They are very helpful dealing with them when the need arises.

    Value for money   5 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Mary (WA), reviewed over 1 year ago

QBE

QBE car insurance review

Overall rating   0 / 10

Customer Service? WHAT Customer Service???

Been over half a day constantly calling to validate my payment to register my car. Take my money within two minutes then take all day communicating said payment with RTA. Worst customer service!

Been over half a day constantly calling to validate my payment to register my car. Take my money within two minutes then take all day communicating said payment with RTA. Worst customer service!

    Value for money   7 / 10

    Policy coverage   6 / 10

    Customer service   0 / 10

    Claims handling   0 / 10

    Trust   0 / 10

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Mausja (NSW), reviewed over 1 year ago

QBE

QBE car insurance review

Overall rating   8 / 10

Great customer service, good prices!

The customer service and knowledge of products and services by the staff that I have dealt with have made me feel safe and up to date.

The customer service and knowledge of products and services by the staff that I have dealt with have made me feel safe and up to date.

    Value for money   6 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   7 / 10

    Trust   9 / 10

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Belinda (NSW), reviewed over 1 year ago

QBE

QBE Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Right price and great customer satisfaction

I like them as they quoted me a good price and seemed honest.

I like them as they quoted me a good price and seemed honest.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   -1 / 10

    Trust   8 / 10

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Glen (QLD), reviewed over 1 year ago

QBE

QBE Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Excellent

They're fantastic because all my family are covered even under 17 years old that's why I like it.

They're fantastic because all my family are covered even under 17 years old that's why I like it.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Mohammad (NSW), reviewed over 1 year ago

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