So far they have been easy enough to deal with. Only had to talk to them at the start of the cover and renewals have been straightforward. They also gave us a gift card during Covid times since we are driving less anyway! I thought that was really lovely.
People should use QBE. I had no trouble signing up, the people were genuinely out to help me, and their site is very easy to manage. There is all the pros, no cons. I'd recommend QBE to anyone!
I have been with QBE for many years now and find their customer service disgraceful, they are staffed by many with language barriers, claims processes are difficult as a result and the overall communication is poor.
Got this pathetic insurance for our new car. Someone hit the rear door while reversing like an idiot. We put the claim through. They said we were not at fault and we started the repair. Halfway through the repair they changed it and said we are at fault and now we have to pay the excess. Bloody frauds. Do not go with them. They will take your money but never help.
My son was seriously injured (he was actually almost killed) by a QBE customer and therefore put in a Ctp Claim. What a nightmare! Can’t understand the so called “Case Manager”. She misunderstands all communication, both phone and emails, implies that I was to blame for them not receiving my claims for processing, constantly miscalculates money owing to my son. The list goes on. Wouldn’t recommend them if they were the last insurance company on earth!
Great customer service. Fortnightly payment option and a lower excess with same coverage as other insurers and at a cost being 2/3's (two thirds) of the cost of Suncorp's. One possible downfall is 'No Inclusive Roadside' option available at this time.
The best insurance company is QBE. They have been loyal to me. I've been with them for 12 years and hardly made claims.
The policy was good although its not the cheapest. Unfortunately the customer service personnel seem to be located overseas so its difficult to work with them despite there best efforts trying to help. Maybe because they have no idea of distances involved in Australia. Luckily, the panel beaters got us there in the end!
Recently changed after 20 years with previous insurer & haven't looked back. Got $200 eftpos card as a reward in the first month!
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