Qudos offer competitive rates however like many banks they won’t reduce interest rates for existing customers until you actually go to switch banks. The offset is great and easy to use as an everyday banking account while also accumulating frequent flyer points and reducing your mortgage interest. Also helpful is that when you ring customer service you’re speaking to staff in Australia. I’ve always found them pleasant and helpful with my queries. Waiting times could be improved to make it a top notch product. Also be mindful of the lack of physical branches, which matters when there’s paperwork to be signed in person. Otherwise, with most banking needs being met online these days, their app and online banking is ok, sometimes not intuitive but ultimately useable. I’ve found Qudos to be one of the more reputable and trustworthy banks I’ve used.
Contacted Qudos about their Bunnings promotion on the 28/6. According to their email would receive a reply within 2 business days. Support replied on 5/7 that they did. Created an account, downloaded the app and received my BSB and account details. Deposited $1, received instantly via osko. Then all the problems started. When withdrawing, the transaction was pending. Next day unable to login into app, was frozen, then received an email on 6/7 requesting further verification of identification, which I believe I provided in the sign up. I sent the requested documents on the same day. Qudos verified me and reenabled my account on 17/7. I am still unable to withdraw my money to a working bank account and Payid in my name. I have emailed support, who told me to call up. I have called up and am still unable to transfer. The consultant said my recipient account details were wrong, which is unlikely as I have used the same exact details at other banks and they have worked on the same day as of the failed qudos transaction. It is also unlikely that a customer would get their mobile number wrong which even shows the name registered after one enters the mobile of the payID. Avoid this scam of a bank. Even if it turns out not to be a scam where you can deposit but can never withdraw, the turn around time where they get things done for example look at the dates above which I have provided, to answer a email qudos took 7 days and to verify a photo it took 11 days. Yet to take their clients money, 5 seconds.
Personalised, friendly, low fees, can-do attitude. Available anytime, approachable and trustworthy.
Great service. Always friendly and great to do business with. Caring attitude and good value.
An excellent bank overall!
Great customer service. Low fees. Better than the Big 4.
Very customer focused. A lot of products have no fees, online banking is easy to access and fast online response to queries.
Knowledgeable, friendly and helpful staff.
I absolutely love Qudos Bank (formerly Qantas Staff Credit Union)! There's always a human being to answer your calls with excellent customer service skills, no matter what the issue may be!
I have no problem with the bank, they are always quick to sort any problems.
They are a great bank, used to be credit union. I have been with them for years
Service is great and fast. They don’t charge any extra fees, not even on ATM cash withdrawals.
I have been with Qudos for over 20 years and have found them innovative, customer focussed, there apps to be user friendly, have great rates, and are available 24/7. I cannot fault them.
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