We feel well informed about any changes to our interest rates, Suncorp has passed on most of RBA's cuts. We also have all our insurance with Suncorp that we are offered a multi-policy discount for. The local customer service is fantastic to deal with, the only communication issues we have had was with the call centre staff.
Excellent service at the branch. I have recently changed banks from NAB to Suncorp and have found the rates and service far better. Bye bye NAB after 37 years! It doesn’t pay to be loyal.
Great people and good service.
I was surprised when l swapped to Suncorp, once everything was finalised we received a $1500 bonus in our account! Wow what a surprise that was!
Suncorp online banking is ok, face to face is virtually non existent in WA.
I was in severe financial hardship and all they were worried about was me selling the house to protect their interest, not to give me time to fix my situation.
I am happy with Suncorp and the loan is flexible and I am able to put additional repayments on the loan. The loan does not have an annual fee or accounts fees. The only issue is the interest rate which is currently 3.35% which is high compared to other loans at 2.88%. I have contacted Suncorp and they won't reduce the rate so I will shop around.
Likes - Great customer services. Dislikes - withdraw facilities.
I like Suncorp as they have friendly, knowledgable staff. Suncorp is very big on "selling" and will try and get you to sign over all your Insurances, Superannuation and any Financial Planning products you need. It can be overwhelming however if you stand firm they get that your not interested in all the add ons. No rewards program, which is good as I don't believe you need one with a home loan.
Suncorp has very attractive and competitive rates and very good customer relations. Their physical presence outside of Queensland is limited but their knowledgeable online support more than compensated for the lack of branches across Australia.
Great products and very competitive mortgage interest rates.
This is a good package. It comes with no fees and offers great flexibility.
They were very competitive and helpful. Would recommend them to others.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.