I had some financial difficulties during the Covid period. They were wonderful and I could not have asked for better assistance.
Suncorp are extremely responsive and easy to deal with. They have offered competitive rates and periodically check in with their customers.
Time to pass the savings. Suncorp has not passed on the savings from the RBA. Shame.
We are not happy with the interest rate and they keep mixing up our accounts.
We have never had an issue with Suncorp over the past 7 years with the loans we have with them.
They aren't that competitive and they have mixed up our accounts a lot.
Always friendly, products are clear and they proactively reduce our rates and check in on us!
We have been with Suncorp for over 7 years now. They have been good to us, however they have closed all their branches except one that is over an hour away from us so it is hard to complete things if required to go in to the branch. However they have updated their internet banking options and a lot can be completed over the phone. I called about our interest rates and they were lowered considerably.
Went in to do some banking with my home loan and was told the process would take 3-4 weeks, it has been 4 months now and still waiting for it all to be finalised. Been thrown around with multiple bankers and departments. Spent hours on the phone to get no where. No responses through email. Documents sent by mail to wrong address even though I told them it was urgent and I could come into the branch straight away or sign and email. The long process has ruined a lot of financial opportunities for me and has shown me Suncorp have no care for people. Appalling.
I like our bank. Suncorp Bank and it's pros for me are they always provide. They happily review interest rates and do their best to provide new lower rates. They offer great home loan and investment loan products. Suncorps 24/7 emergency number works overseas. Only con is there are not enough branches around to go in to.
They are easy to contact and have a good reputation.
Got a great rate - 2.89% - and locked it in for 3 years. Gives great peace of mind for budgeting and it's all mine!
They charge fees on everything, you have to beg to get a better rate. I prefer to go to a branch, and as I am disabled I have to travel further as branches that I rely on are getting further away as they just keep closing them down! The lines at the branches are getting longer and longer!
I would like to say that I have found this bank fairly supportive to me over the years. I have been with them through personal hardships.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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