I like our bank. Suncorp Bank and it's pros for me are they always provide. They happily review interest rates and do their best to provide new lower rates. They offer great home loan and investment loan products. Suncorps 24/7 emergency number works overseas. Only con is there are not enough branches around to go in to.
They are easy to contact and have a good reputation.
Got a great rate - 2.89% - and locked it in for 3 years. Gives great peace of mind for budgeting and it's all mine!
They charge fees on everything, you have to beg to get a better rate. I prefer to go to a branch, and as I am disabled I have to travel further as branches that I rely on are getting further away as they just keep closing them down! The lines at the branches are getting longer and longer!
I would like to say that I have found this bank fairly supportive to me over the years. I have been with them through personal hardships.
I suppose like any bank they never offer you the best available rate for your home loan. You always have to jump though various hoops with their phone support. I have had some good and bad experiences with phone banking. Occasionally you get customer support officers that don't explain processes too well or who fail to get back to you.
Amazing customer service with home loan features to boot.
Once you are a customer, communication stays easy. Their online platform is great and works and you get a timely response. Had a need recently to contact Suncorp and was impressed with the service, even as an existing customer. Sadly not every bank looks after a customer once they come on board; but am pleased to say that Suncorp does. : )
I am a mortgage broker and have brought them nice business to them but they keep ripping off my clients. Dealt with many banks. Avoid them at any cost.
Do not trust this bank. We needed to reduce our payments due to covid because our tenants lost their jobs. We put the loan on interest only, they failed to discuss the terms and impacts. What they did was jack the interest rate up 2% and changed the loan product without so much as by your leave. They are ripping customers off and taking advantage of people in need. This bank has learned nothing from the banking commission.
Excellent customer service and competitive rates.
An adequate bank and an adequate home loan product. Interest rate could be lowered but multiple offset accounts are convenient.
They see you as a person not a number, always ready to find the most beneficial loan / insurance that fits your lifestyle. Sorry to see them close some offices in smaller communities.
Slow to pass on cuts. Not quick to change with times.
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