I am very disappointed with my experience with Suncorp. Had to wait hours to get a response online. Called 4 times a day to follow up with my term deposit with no proper answer for 10 days. No rest no sleep, at the verge of loosing my property and the initial deposit.Still waiting for the outcome. Very frustrated and disappointed.
Worst bank ever to process home loan application for refinancing if you are existing customer. 4 and half months still coming up with lot of lies about deadlines and loan approval.
I have been banking with Suncorp for over 11 years. Nothing is a hassle regardless of who you talk to. The staff is always friendly and attentive to my financial needs. Home loan interest rates are very competitive and have nice added features.
Avoid using this bank for a home loan. The company they use to handle settlements (First Mortgage Services) is completely useless. Our settlement has been delayed for over 2 months which caused us to have to pay about $4000 in land tax. When our conveyancer tried to speak with them to sort it out they are dealing with at least an hour on hold before speaking with anyone.
Worst banking experience of my life, took 5 months for them to finally approve my loan when I had $80000 deposit and already own a property. Then sent out wrong contract, then the second attempt no contract, finally got the contract with a week till settlement. Just when you think things couldn’t get any worse the bank and settlement team didn’t communicate so my settlement was delayed which in turn meant I had breached the 14 day settlement clause which was part of my land purchase contract so suffered penalties. I would never recommend Suncorp to anyone they have made what was supposed to be an exciting time for me horrendous. Good one Suncorp
Customer service representative are always rude. Every single one hang up the phone give you a smart@$$ answer and very unprofessional, if you applied a loan or try to negotiate with interest rate they will say some reason and will not give you an interest rate which other bank gives you without negotiation. Service is horrendous and they can't even track record. Luckily I came out of the bank.
Just a call for any support doesn't give a customer doubt but help.
The Suncorp customer service has really gone bad in the last year. Long waiting times then the call centre puts you on hold again for another long wait. Staff have given me the wrong information that has cost me money. I call three times and get three different answers to the same questions. Previously I would call the local branch manager and she would always get me a better deal. She would also fix problems in a matter of minutes. Suncorp closed my local branch and now I have to contend with long waits and wrong information. I’m writing this while on hold again. I’m looking forward to changing banks.
I have realised that my stamp duty exemption may not have been applied despite requesting for a first home owner's grant with Suncorp. Wanting to get clarification, the online secure message takes days to receive a reply and it takes hours to get a call back. Even with the call back, I was on hold for a further 30 mins with no one attending to me and giving up. I even took the initiative to call the local branch TWICE and they promised to call me back which they didn't. Visited the branch as well and they said they would need to contact the home loan department and contact me to which they haven't. This is so disappointing and would never recommend.
Never have to wait overly long to speak to anyone, always meet with helpful friendly staff. Almost every time I have called they have offered to do a loan health check and I come away with a reduced interest rate. Best bank i have ever dealt with, i'm on my 2nd homeloan with them.
Other banks seem to always have lower interest rates for the same product. It isn't until you ask that they look into it for you. This, to me, should happen automatically. If they can do a better offer, then they should offer it before you have to ask for it.
I had some financial difficulties during the Covid period. They were wonderful and I could not have asked for better assistance.
Suncorp are extremely responsive and easy to deal with. They have offered competitive rates and periodically check in with their customers.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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