The Suncorp customer service has really gone bad in the last year. Long waiting times then the call centre puts you on hold again for another long wait. Staff have given me the wrong information that has cost me money. I call three times and get three different answers to the same questions. Previously I would call the local branch manager and she would always get me a better deal. She would also fix problems in a matter of minutes. Suncorp closed my local branch and now I have to contend with long waits and wrong information. I’m writing this while on hold again. I’m looking forward to changing banks.
I have realised that my stamp duty exemption may not have been applied despite requesting for a first home owner's grant with Suncorp. Wanting to get clarification, the online secure message takes days to receive a reply and it takes hours to get a call back. Even with the call back, I was on hold for a further 30 mins with no one attending to me and giving up. I even took the initiative to call the local branch TWICE and they promised to call me back which they didn't. Visited the branch as well and they said they would need to contact the home loan department and contact me to which they haven't. This is so disappointing and would never recommend.
Never have to wait overly long to speak to anyone, always meet with helpful friendly staff. Almost every time I have called they have offered to do a loan health check and I come away with a reduced interest rate. Best bank i have ever dealt with, i'm on my 2nd homeloan with them.
Other banks seem to always have lower interest rates for the same product. It isn't until you ask that they look into it for you. This, to me, should happen automatically. If they can do a better offer, then they should offer it before you have to ask for it.
I had some financial difficulties during the Covid period. They were wonderful and I could not have asked for better assistance.
Suncorp are extremely responsive and easy to deal with. They have offered competitive rates and periodically check in with their customers.
Time to pass the savings. Suncorp has not passed on the savings from the RBA. Shame.
We are not happy with the interest rate and they keep mixing up our accounts.
They aren't that competitive and they have mixed up our accounts a lot.
We have been with Suncorp for over 7 years now. They have been good to us, however they have closed all their branches except one that is over an hour away from us so it is hard to complete things if required to go in to the branch. However they have updated their internet banking options and a lot can be completed over the phone. I called about our interest rates and they were lowered considerably.
Went in to do some banking with my home loan and was told the process would take 3-4 weeks, it has been 4 months now and still waiting for it all to be finalised. Been thrown around with multiple bankers and departments. Spent hours on the phone to get no where. No responses through email. Documents sent by mail to wrong address even though I told them it was urgent and I could come into the branch straight away or sign and email. The long process has ruined a lot of financial opportunities for me and has shown me Suncorp have no care for people. Appalling.
I like our bank. Suncorp Bank and it's pros for me are they always provide. They happily review interest rates and do their best to provide new lower rates. They offer great home loan and investment loan products. Suncorps 24/7 emergency number works overseas. Only con is there are not enough branches around to go in to.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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