Have had absolutely wonderful customer service, easy to approach, team is in Brisbane, no hold times, very easy to contact. Staff are very understanding and listen to individual situations. So greatful to be with Suncorp. Initial application was as also extremely efficient and easy.
I have a small loan and am not offered the same as larger loan holders. I feel that any call to see if I can have a better deal is not regarded as the amount I owe (due to hard work) is not beneficial to the bank. I would like to refinance but don’t have the criteria needed to get a better deal. A place of do or don’t for me.
We are super happy with the support and quality of customer service we have received since switching to suncorp. It is easily maintained with the mobile app and if any issue they are a phone call away and it is resolved quickly and efficiently. Would 100% recommend to anyone looking into a new bank or refinancing.
They had a competitive interest rate, easy application and on boarding process. Call centre staff have always been helpful with enquiries or internet baking questions. Online banking easy to navigate and looks nice!
I cannot think of any cons with Suncorp. For me they are a great fit. Very helpful staff, and a competitive loan rate.
When signing up with them we were given a concierge to look after us. Although we don't have a branch nearby there's alot of services that can be used online or even over the phone. The customer service has been fantastic.
It's in my state Not as good as closed branch and ATM in nearby suburban b Dif0ficult to contact by telephone
I was in the bank for another reason. I happened to mention to the teller that I was applying for a refinance with a non-bank (as I never dreamed that a bank would help due to my individual circumstance). The teller asked if I would like the lending officer to look at my situation. She wasn't pushy, just friendly. I thought it couldn't hurt, so I agreed. Within a few days the loan was approved. I had to go in to sign the mortgage but everything else was done online. What a pleasure to deal with Suncorp for my refinance. I felt like it was so easy. Don't get me wrong. You still need to produce the required paper work, which I already had prepared for the non-bank. I would highly recommend Suncorp for a mortgage. They looked at my circumstances and bent over backwards to help me. I am forever grateful.
Suncorp bank is competitive and very appealing to anyone looking for a home loan or refinancing
I haven't had any issues with them thus far so I'm happy. Pro's they ARE supportive when you need them to be. Con's I haven't had any negative enough to recall so, however that is MY personal experience and not all other customers may agree with MY personal experience.
Suncorp have the best possible service for a bank. I contact them every now and then regarding interest rates and they've always been helpful. Great customer service.
Purchasing day was made easy by the help we had from our bank representative. Conditionally pre-approved helped us a lot. Any time we have had questions it has been easy to get in contact with a human being. The bank also offers great rates and an offset account.
I like dealing with Suncorp. The app is very easy to use and I have always found it reliable. It would be preferable to have a bank with more of a presence in Perth for occasional face to face interaction. At present i do all my banking online and thus far it has not been a problem.
They told me everything I needed to know without me asking so no surprises after. They went above and beyond to help me. They call now and again to make sure everything is ok and see if I have questions and they proactively called to let me know they reviewed my loan and could slightly drop the interest rate. Their online sites are simple and it is easy to see when and how much payments are and has a year to date summary. They did have a rewards in app section but not currently, however it does state a new one is coming soon.
WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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