Westpac car insurance reviews

Westpac
Westpac's overall rating for car insurance

(as rated by the Mozo community)

7.2 / 10

based on 39 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Full review

Recent Westpac car insurance reviews

Westpac

Westpac Comprehensive Insurance car insurance review

Overall rating   7 / 10

Great customer service

They are very good, I would recommend to anyone.

Full review

They are very good, I would recommend to anyone.

    Value for money   7 / 10

    Policy coverage   5 / 10

    Customer service   7 / 10

    Claims handling   5 / 10

    Trust   5 / 10

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Luke (QLD), reviewed about 1 year ago

Westpac

Westpac car insurance review

Overall rating   10 / 10

Great

Very good.

Full review

Very good.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   8 / 10

    Trust   10 / 10

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Daryl (SA), reviewed about 1 year ago

Westpac

Westpac Comprehensive Insurance car insurance review

Overall rating   9 / 10

The best I've ever dealt with

I have never had an issue with my policies nor do I with banking with Westpac. I highly recommend the bank, low fees if any .

Full review

I have never had an issue with my policies nor do I with banking with Westpac. I highly recommend the bank, low fees if any .

    Value for money   8 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Natasha (VIC), reviewed about 1 year ago

Westpac

Westpac car insurance review

Overall rating   8 / 10

Dearer but better

The westpac insurance side of their products is great.

Full review

The westpac insurance side of their products is great.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   10 / 10

    Trust   8 / 10

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Jeanette (VIC), reviewed about 1 year ago

Westpac

Westpac Comprehensive Insurance car insurance review

Overall rating   8 / 10

Customer service / very polite,efficient

Very highly trusted.

Full review

Very highly trusted.

    Value for money   8 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   0 / 10

    Trust   8 / 10

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Donna (WA), reviewed over 1 year ago

Westpac

Westpac car insurance review

Overall rating   10 / 10

Need insurance

Heard they are good.

Full review

Heard they are good.

    Value for money   -1 / 10

    Policy coverage   -1 / 10

    Customer service   -1 / 10

    Claims handling   -1 / 10

    Trust   -1 / 10

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Trudi (VIC), reviewed over 1 year ago

Westpac

Westpac Comprehensive Insurance car insurance review

Overall rating   5 / 10

It's not bad service

It's not bad service.

Full review

It's not bad service.

    Value for money   5 / 10

    Policy coverage   5 / 10

    Customer service   5 / 10

    Claims handling   5 / 10

    Trust   5 / 10

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Colin (VIC), reviewed over 1 year ago

Westpac

Westpac Comprehensive Insurance car insurance review

Overall rating   8 / 10

Very competitive rates and great customer service

Have not had to make a claim as yet, so could only mark average at this time. Overall my current insurer has been great and has responded to requests etc put to them in a timely and adequate manner. I would highly recommend this insurer to any of...

Full review

Have not had to make a claim as yet, so could only mark average at this time. Overall my current insurer has been great and has responded to requests etc put to them in a timely and adequate manner. I would highly recommend this insurer to any of my family and friends who do not already have insurance.

    Value for money   9 / 10

    Policy coverage   10 / 10

    Customer service   9 / 10

    Claims handling   6 / 10

    Trust   6 / 10

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Gavin (NSW), reviewed over 1 year ago

Westpac

Westpac car insurance review

Overall rating   1 / 10

Customer Service is shocking!

1st time I have had to claim with them. On average a hold time of 25 minutes on phone. Even though I got a quote from their recommended repairers I still have to go to their Assessment Centre to get the quote assessed!! I have never had this...

Full review

1st time I have had to claim with them. On average a hold time of 25 minutes on phone. Even though I got a quote from their recommended repairers I still have to go to their Assessment Centre to get the quote assessed!! I have never had this before with any other insurer before. I took time off work to get a quote now I need more time off to go to their Assessment Centre - who has time to do this? Definitely not renewing with them again!

    Value for money   6 / 10

    Policy coverage   6 / 10

    Customer service   1 / 10

    Claims handling   2 / 10

    Trust   2 / 10

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Rita (WA), reviewed almost 2 years ago

Westpac

Westpac car insurance review

Overall rating   8 / 10

Competitive

Very good low interest loans. Keen to oblige, no bother. Pay it on time.

Full review

Very good low interest loans. Keen to oblige, no bother. Pay it on time.

    Value for money   7 / 10

    Policy coverage   -1 / 10

    Customer service   10 / 10

    Claims handling   -1 / 10

    Trust   8 / 10

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Quentin (QLD), reviewed over 2 years ago

Westpac

Westpac car insurance review

Overall rating   0 / 10

Ripped off

Made a claim then was told my excess was $2500 as my partner's sister was driving. My policy said 500 dollars then they gave me only $800 to purchase a new vehicle. I had full cover, that didnt even cover one year of what I paid them for the...

Full review

Made a claim then was told my excess was $2500 as my partner's sister was driving. My policy said 500 dollars then they gave me only $800 to purchase a new vehicle. I had full cover, that didnt even cover one year of what I paid them for the policy after having it for over 5 years. Just a total rip off, it cost me $8000 to buy the car and thought insurance was meant to help people .

    Value for money   5 / 10

    Policy coverage   5 / 10

    Customer service   5 / 10

    Claims handling   0 / 10

    Trust   0 / 10

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Shaune (QLD), reviewed over 2 years ago

Westpac

Westpac car insurance review

Overall rating   9 / 10

Westpac

This is a great company because it is a cheap but reliable company and it is great to have everything with the one company.

Full review

This is a great company because it is a cheap but reliable company and it is great to have everything with the one company.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Brayden (SA), reviewed over 2 years ago

Westpac

Westpac Comprehensive Insurance car insurance review

Overall rating   4 / 10

I have not used their online service

Poor customer service.

Full review

Poor customer service.

    Value for money   3 / 10

    Policy coverage   4 / 10

    Customer service   3 / 10

    Claims handling   2 / 10

    Trust   4 / 10

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Kelly (VIC), reviewed over 2 years ago

Westpac

Westpac Comprehensive Insurance car insurance review

Overall rating   9 / 10

Excellent customer service and a competitive rate

Prompt customer service, with all the relevant information I needed to know and more. They were by far giving me the best rate possible whilst still keeping all the extras that other insurers were offering.

Full review

Prompt customer service, with all the relevant information I needed to know and more. They were by far giving me the best rate possible whilst still keeping all the extras that other insurers were offering.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   -1 / 10

    Trust   9 / 10

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Megan (QLD), reviewed over 2 years ago

Westpac

Westpac car insurance review

Overall rating   10 / 10

Pretty pleased :)

I am pretty happy overall with my car insurer, the people I have dealt with were all wonderful and extremely helpful. Hopefully this stays the same

Full review

I am pretty happy overall with my car insurer, the people I have dealt with were all wonderful and extremely helpful. Hopefully this stays the same

    Value for money   10 / 10

    Policy coverage   7 / 10

    Customer service   5 / 10

    Claims handling   5 / 10

    Trust   9 / 10

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Kiri , reviewed over 2 years ago

Westpac

Westpac car insurance review

Overall rating   6 / 10

Was with them and will choose them again

You can trust, you can rely, you can relax and drive sefely!

Full review

You can trust, you can rely, you can relax and drive sefely!

    Value for money   5 / 10

    Policy coverage   5 / 10

    Customer service   6 / 10

    Claims handling   5 / 10

    Trust   7 / 10

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Inna schvili , reviewed over 2 years ago

Westpac

Westpac car insurance review

Overall rating   10 / 10

They are like the air, no one can live without the

I believe that this company would have to be the best I have ever been with. They have such compassion and they value their customers.

Full review

I believe that this company would have to be the best I have ever been with. They have such compassion and they value their customers.

    Value for money   8 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   5 / 10

    Trust   10 / 10

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Cindy , reviewed almost 3 years ago

Westpac

Westpac car insurance review

Overall rating   10 / 10

Wouldn't go with anyone else!

All claims and enquiries are handled well, with courteous and polite staff who give you all the information required.

Full review

All claims and enquiries are handled well, with courteous and polite staff who give you all the information required.

    Value for money   8 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   10 / 10

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Kylie , reviewed almost 3 years ago

Westpac

Westpac car insurance review

Overall rating   8 / 10

Bingle is the best

We got our car damaged in the recent hail storm, rang Bingle and had our car fixed within a week. It was done locally so we didn't have to travel to get it fixed very convenient.

Full review

We got our car damaged in the recent hail storm, rang Bingle and had our car fixed within a week. It was done locally so we didn't have to travel to get it fixed very convenient.

    Value for money   4 / 10

    Policy coverage   5 / 10

    Customer service   6 / 10

    Claims handling   6 / 10

    Trust   4 / 10

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Mozo reviewer , reviewed almost 3 years ago

Westpac

Westpac car insurance review

Overall rating   10 / 10

Best choice

We hardly knew me our REAL insurance, until through Amway, we changed over and found the package very competitive and rewarding. The staff are well trained and easy to understanding they communicate. No regrets.

Full review

We hardly knew me our REAL insurance, until through Amway, we changed over and found the package very competitive and rewarding. The staff are well trained and easy to understanding they communicate. No regrets.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   9 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Mozo reviewer , reviewed about 3 years ago

Westpac

Westpac car insurance review

Overall rating   9 / 10

Competitive fuss free premiums

They were easy to sign up with (online) and offered the best price I could find for full comprehensive insurance. I don't like that I never really received much information or a follow up phone call from them.

Full review

They were easy to sign up with (online) and offered the best price I could find for full comprehensive insurance. I don't like that I never really received much information or a follow up phone call from them.

    Value for money   8 / 10

    Policy coverage   9 / 10

    Customer service   8 / 10

    Claims handling   -1 / 10

    Trust   9 / 10

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Bernadette (VIC), reviewed about 3 years ago

Westpac

Westpac car insurance review

Overall rating   8 / 10

Awesome service

Always very helpful and doesn't rush you or make you feel like a number.

Full review

Always very helpful and doesn't rush you or make you feel like a number.

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Melinda , reviewed about 3 years ago

Westpac

Westpac car insurance review

Overall rating   5 / 10

Be careful when insuring anything and read the fin

I think the banks generally charge far too much interest and hidden fees. I would consider changing my insurance to another institute to see if I can get a better deal. There are so many its quite hard to choose though.

Full review

I think the banks generally charge far too much interest and hidden fees. I would consider changing my insurance to another institute to see if I can get a better deal. There are so many its quite hard to choose though.

    Value for money   5 / 10

    Policy coverage   5 / 10

    Customer service   9 / 10

    Claims handling   8 / 10

    Trust   7 / 10

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Jodie , reviewed about 3 years ago

Westpac

Westpac car insurance review

Overall rating   5 / 10

OK

They seems do have done no wrong by me.

Full review

They seems do have done no wrong by me.

    Value for money   5 / 10

    Policy coverage   5 / 10

    Customer service   5 / 10

    Claims handling   5 / 10

    Trust   5 / 10

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Kelly , reviewed about 3 years ago

Westpac

Westpac car insurance review

Overall rating   6 / 10

Westpac

Insurance companies sometimes mislead people into buying a insurance product.promisers are not always in your policy,and your expected cover is not what you think it is unless you upgrade to a higher payment. I think insurers should be more clear...

Full review

Insurance companies sometimes mislead people into buying a insurance product.promisers are not always in your policy,and your expected cover is not what you think it is unless you upgrade to a higher payment. I think insurers should be more clear to a potential buyer so you can decide if you can afford that insurance and not be left thinking I thought I was covered for that. One problem with car insurance and home insurance is excess and trying to understand it. Being more transparant would help a lot.

    Value for money   6 / 10

    Policy coverage   6 / 10

    Customer service   6 / 10

    Claims handling   6 / 10

    Trust   6 / 10

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Marko (QLD), reviewed over 3 years ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

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