We had not long transferred to them as they were $800 cheaper than the previous, and we still had a good cover. While renovating our bedroom we discover the shows floor was leaking . We’re going to fix it ourselves but decided to see what Insurance said, no problem and as we had stated to repair it they just gave up the money it would cost to fix it by a tradie and we fixed it ourselves therefore Scully saving money to upgrade the bathroom until we can get a new one.
I went with this insurer as they were the same bank who gave us our home loan, so it was convenient. However, after going through a claims process, it's been quite difficult, and now I'm wondering if I would have been better off choosing another insurance provider.
I haven’t had to make a claim but the premium was competitive and included things like motor burn out that weren’t included in other more expensive policies.
The product (insurance) itself is money worthy. The only complaint I have is customer service through phone. The wait was too lengthy and when the phone was passed on to another officer, the message was not relayed and was hung up just like that, making you look like a fool hanging on to the phone for 40 min with no one listening to you.
My insurer is Westpac. The service I have received from Westpac thus far is spectacular! The bank manager set me up and he is an amazing human being. Set up my banking, my insurance and it was like I was out on a coffee with a friend :) Communications are made through phone, email and or arranging to visit the branch. And you're always talking to the same person/people who know you well and every detail of your account. They make it all so easy. I've never received a call from some call centre and talking to someone I don't know.. it's always through the branch near me.. through the same people.. It's like walking into a store, buying what you like and done! it's amazing! I definitely recommend Westpac Caroline Springs (VIC) branch to anyone/everyone, especially those local! There is no time for headaches! There is no time for rude people and bad customer service! And there is no money for being ripped off! Many thanks to Westpac and the Branch Manager.
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