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Westpac Personal loan customer reviews

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Based on 908 personal loan reviews as rated by the Mozo community.
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Recent Westpac personal loan customer reviews

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  • Westpac Personal Loan

    Westpac, the bank to go to for your personal needs

    My bank is very professional. The staff are pleasant and very helpful. I had no problem getting a personal loan from them when I was refused by ANZ who I had been a customer of for the last 34 years.

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    Sylvia, Victoria, reviewed 4 months ago
  • Westpac Personal Loan (Fixed, Unsecured)

    Decent, but not mind blowing.

    Westpac are fairly good and prompt with the approval and contact in regards to any of their provided services.

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    Loch, Queensland, reviewed 8 months ago
  • Westpac Personal Loan

    Reliable and trustworthy bank

    I like Westpac because they are a safe and reliable bank with a good reputation who reward customer loyalty. The only con would be they have high interest rates compared to smaller more independent banks. They have convenient branch locations throughout Australia.

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    Lisa, New South Wales, reviewed 8 months ago
  • Westpac Personal Loan (Fixed, Unsecured)

    Excellent

    Wonderful service. The knowledge on loan products were great

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    Sarah, New South Wales, reviewed over 1 year ago
  • Westpac Personal Loan (Fixed, Unsecured)

    Westpac disappoints again

    Once again Westpac failed me. I rang to fix my loan as it was maturing from a fixed interest period. I agreed to pay $180 to fix at present rate as the loan was to expire in a few weeks. I went to the bank and handed in my paper copy of agreement. To my surprise, but not really surprised as it is Westpac, I received a letter indicating my new rate, not the one I had selected to pay for. I checked my Account they hadn't taken out the $180, so what happened with my paperwork and commitment from the bank to the agreed rate over the phone? Every time I have interaction with Westpac I am disappointed. I would never recommend Westpac to my family or friends. Disgusting behavior. From my view they are more interested I their profit than their customers . Shame on you Westpac Very disappointed again.

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    Beth, Western Australia, reviewed over 1 year ago
  • Westpac Personal Loan (Fixed, Unsecured)

    Very unfair

    I have been a customer of Westpac bank since 1985. I have about a year to go on a $25k personal loan never missed a payment. There was no problem 6 years ago that I was on a pension, now I can't get a loan from them. Also they conditionally approved a car loan I found a car sent them the paperwork only for them to tell me I didn't qualify for the loan. It made a fool out of me when I had to tell car yard what Westpac did. You don't get anywhere being a home owner and loyal

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    Kerrie, New South Wales, reviewed about 2 years ago
  • Westpac Car Loan (Fixed, Secured)

    Extremely poor communications

    Absolute worst service I have ever come across with a bank.  Total incompetence of the most worrying kind for any customer with this bank. Communication rating -10 with -10 being the worst score.

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    Dennis, Queensland, reviewed over 2 years ago
  • Westpac Personal Loan (Fixed, Unsecured)

    Great bank, would highly recommend

    Great online banking and simple to use.

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    Tracy, New South Wales, reviewed about 3 years ago
  • Westpac Personal Loan

    Only interested in profit, not service or people.

    They are only interested in profit, not service. The wait to get money from teller is too long. Not enough machines. Won't lower credit card rate and won't lend to casual workers.

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    Lauri, Queensland, reviewed about 3 years ago
  • Westpac Personal Loan

    Terrible costumer service

    I have been a Westpac customer for almost 5 years and i thought it might be a good idea to apply for Personal loan from the bank that has all my information. Unfortunately, I was wrong. The customer service is terrible. I have been waiting to hear from them for almost 2 months and every time I need to call ask for an update they put me on hold for almost half hour It is a very frustrating process and if I could undo everything right now I wouldn't hesitate.

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    Sara, New South Wales, reviewed about 3 years ago
  • Westpac Personal Loan

    Staff where very helpfull!

    Staff where very helpfull!

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    Tim, New South Wales, reviewed about 3 years ago
  • Westpac Personal Loan (Fixed, Unsecured)

    Supportive and helpful.

    They helped me consolidate my debt into a personal loan so I didn't have to pay a high interest rate on my credit card as they assessed my account and saw I was trying to pay it off but then the interest would hit and it was not going anywhere. So I am very grateful they helped me.

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    Sabah, New South Wales, reviewed over 3 years ago
  • Westpac Car Loan (Fixed, Secured)

    Wouldn’t bank with anyone else

    I like this bank best they are simple easy to use and explain everything so well to you.

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    Janice, South Australia, reviewed over 3 years ago
  • Westpac Personal Loan (Fixed, Unsecured)

    Line of credit facility, a rip off product.

    This is a line of credit type loan. I have access to it but don’t use it. The interest rate is terrible and on top of that they charge a $10 a month accounting fee which is of course a de facto interest charge over and above the original one. I have asked them for a better deal and been told they don’t have one. It is a disgusting product whose sole purpose is profit gouging.

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    Kevin, Queensland, reviewed over 3 years ago
  • Westpac Personal Loan (Fixed, Unsecured)

    Do your research

    When trying to find out information after signing the contract it was extremely hard to find someone to help me. It seemed everyone I spoke to told me they would call me back. It took probably five attempts to get someone to help me or provide the correct information. After I closed my account I found out it stayed open despite owing no money on it, now having put two missed payments on my credit score. I am extremely unimpressed. The bank would also not help extending payments when in hardship. I was told I had to wait until the payment was missed before being able to apply for an extension, therefore affecting my credit rating, rather than trying to help their customers.

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    Keirah, Queensland, reviewed over 3 years ago
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    Personal loan comparisons on Mozo - rates updated daily

    • Unsecured Personal Loan

      interest rate
      6.75% p.a.to 26.95% p.a.
      comparison rate
      6.75% p.a.to 26.95% p.a.based on $30,000
      over 5 years

      Repayment terms from 2 years to 7 years. Representative example: a 5 year $30,000 loan at 6.75% would cost $35,430.23 including fees.

      Promoted
    • Unsecured Personal Loan

      interest rate
      5.76% p.a.to 24.03% p.a.
      comparison rate
      6.55% p.a.to 24.98% p.a.based on $30,000
      over 5 years

      Repayment terms from 3 years to 7 years. Representative example: a 5 year $30,000 loan at 5.76% would cost $35,173.52 including fees.

      Promoted
    • Low Rate Personal Loan

      interest rate
      6.57% p.a.to 8.48% p.a.
      comparison rate
      7.19% p.a.to 8.84% p.a.based on $30,000
      over 5 years

      Repayment terms from 1 year to 7 years. Representative example: a 5 year $30,000 loan at 6.57% would cost $35,528.12 including fees.

      Promoted
    • Express Personal Loan

      interest rate
      14.95% p.a.to 27.95% p.a.
      comparison rate
      29.30% p.a.to 42.8% p.a.based on $10,000
      over 3 years

      Repayment terms from 2 years to 4 years. Representative example: a 3 year $10,000 loan at 14.95% would cost $14,324.71 including fees.

      Promoted
    • Debt Consolidation Loan

      interest rate
      5.76% p.a.to 24.03% p.a.
      comparison rate
      6.57% p.a.to 24.99% p.a.based on $30,000
      over 5 years

      Repayment terms from 3 years to 7 years. Representative example: a 5 year $30,000 loan at 5.76% would cost $35,173.52 including fees.

      Promoted

    WARNING: The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a personal loan. The comparison rates displayed are calculated based on a loan of $30,000 for a term of 5 years or a loan of $10,000 for a term of 3 years as indicated, based on monthly principal and interest repayments, on a secured basis for secured loans and an unsecured basis for unsecured loans. This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.

    Want more? Compare all 240 personal loans in the Mozo comparison engine.

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