Went into to the Westpac Riverton Branch today with my 13 year old son to open a savings account for him, and was helped by a who provided excellent Customer Service. He was patient, professional and friendly. My son was very comfortable with him and I certainly think he should be awarded consultant of the year. We were extremely happy with the overall service Westpac has provided once again. Keep it up!
I had a Westpac rewards saver. During Covid the bonus for saving was less than for keeping the account. In effect I was losing money and every time I wanted to take money out it cost $5. Customer service was good and phone lines were open at most times. The local branch I banked at closed so I had to travel further to a branch. I ended up closing the account and putting savings into superannuation.
Westpac is a well known bank. They are competitive with home loan rates, savings interest and credit cards. Staff are knowledgeable and friendly, always ready to assist with any problems or concerns. It is a concern that so many branches are closing. They seem to be few and far between.
Cons are that the bank tellers have to meet a quota of how many savings accounts they open for customers and opening more accounts aren't in your best interest
Excellent interest rate at 3% for 18-29 year olds, with fair conditions such as making at least 5 transactions per month. It is great that I only need to open one saving account and that within the app I can allocate my savings from this one account to multiple savings goals . My previous bank made me open multiple savings accounts to do this. This method is better for interests rates and makes it easier to transfer money. The customer service when setting up this account was fantastic with the rep providing as much info and explanations as possible.
I like every one of the big 4 banks, you take your chances, some are better than others, but they do need to look and update their finance products options for people who do not work etc.. as government Centrelink payments are more guaranteed that job wages now and in the future.
The service is very terrible and not professional at all. I have got bad experience with one of the branch. I deposited the bank cheque (the cheque issued by Westpac) that I got it from my buyer. The teller who received it said it should be cleared in 3 business days (in this point I have felt already that the teller was not friendly at all when I asked something). After 4 days, the money was not in the account yet and when we tried to call the bank, no answer. On the fifth day, I went to the branch and asked about my cheque deposit. The branch manager told me that the cheque has been stopped on the same day when I deposited it and he called my buyer to issue another cheque but he gave the new cheque back to my buyer, “he did not inform me at all and he also did not deposited the new cheque in to my account”. This is so ridiculous procedure. My transaction with the buyer was completed already (I gave the car to the buyer and finished the transfer of ownership and gave her the receipt) since there was no problem when I deposited the cheque and even after 4 days. Luckily I know the buyer so I can ask her to pay me again but how about if the buyer run away. I am very disappointed with the service and procedure. The bank could not be trusted. If we do the business and use this bank, we might go bankrupt very soon based on my experience. The branch manager did not feel guilty at all.
It has an Eftpos machine close by. There are not enough banks and Eftpos machines around my area where I live. Their online banking is easy to use
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Bonus rate when at least $20 is deposited each month and five Visa Debit transactions are made each month using linked Everyday or Glide transaction accounts.
Deposit $2,000 each month and make 5 eligible payments from your Go Account. If you are between 18 and 25 deposit $1,000.
Bonus rate for first 3 months, reverting to 0.15% rate after
Make at least 1 deposit and no more than 1 withdrawal, including internal transfers or external payments.
Bonus rate for the first 4 months from account opening
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