The branch staff are friendly and keen to provide top service. I have a substantial amount on a term deposit which recently matured. To help me, the branch manager referred the matter to the appropriate person in Head Office seeking a better interest rate than that advertised. As a result I was offered a rate 0.3% above the advertised rate for a 12 month term.
Not only is the Bank greedy to the ninth degree, the particular branch I deal with is ignorant for being too gutless to answer my correspondence (a formal letter not an email).
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