New data by the ACCC reveals there’s room for improvement for NBN

By Ceyda Erem ·

The latest data from the ACCC’s Measuring Broadband Australia (MBA) report has revealed that although fixed-line NBN is delivering fast internet speeds for most users, there’s still room for improvement in some cases.

According to the report, most NBN fixed-line broadband customers are receiving fast internet speeds, even during peak hours of 7-11pm, with 70% of all tests able to achieve download speeds of above 90% of maximum speed plans.

However, there is still a large number of households with bad service, including 7% of customers receiving less than half of the maximum speed of their plan.

NBN plans are available in three speed types, 25, 50 or 100 Mbps and despite the pleasing results for most households, there is still a strong imbalance, performance-wise.

Amongst the different internet service providers (ISP), during peak hours, many customers were only able to use between 74% and 88% of maximum plan speeds.

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This means that while customers are paying for the maximum speed plan, it doesn’t necessarily mean they’re receiving the full amount during busy hours.

For example, customers of Mozo Experts Choice Award winner, Aussie Broadband are able to use up to 88.3% of their maximum speed during peak hours, while MyRepublic customers have only 74.4% available.

Optus also recorded a 2.6% improvement in comparison to last year’s report, averaging 83.3% of its maximum download speed during peak hours. 

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Finding the best NBN plan for you

Choosing the right NBN plan for you is key to getting the most value from your dollar, no matter what speed you opt for. 

Our expert choice judges compared 100 home NBN retailers and rounded up the best in the business, taking both monthly plan and set up costs into account.
Of these 100 retailers, only the top 10% were selected as Expert Choice winners. 

Internet usage needs was also a factor, as every household will require a different speed. For instance, an Aussie living on their own, occasionally checking emails might opt for a 25 Mbps plan, while a family of five who are constantly streaming video might need a 50 or 100 Mbps plan. 

So if you’d like to find out if you could be on a better value plan, check out our list of NBN winners from our 2018 Mozo Experts Choice Awards.

Ceyda Erem
Ceyda Erem
Money writer

Ceyda Erem is Mozo’s authority on Energy, as well as having broader expertise as a personal finance writer. She loves to put her researching and writing talents into stories that help our readers to make more informed financial choices, whether that’s about finding the best energy deal or writing about the latest sneaky bank tricks. Ceyda has a Bachelor of Arts (major in writing) from Macquarie University.