CBA mortgage customer? You may have just been moved to minimum repayments

Tom Watson

01 May 2020

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Starting today, the Commonwealth Bank (CBA) will automatically switch 748,000 home loan customers onto the minimum repayments required to service their loans. 

CommBank customers who are currently making more than the minimum repayments towards their mortgage will be moved to the minimum required between May 1-5, though those already paying the minimum will be unaffected. 

While borrowers who wish to continue to pay more than the minimum will still be able to, they’ll only be able to from May 6 after contacting the bank or making the change themselves online. 

According to the Commonwealth Bank website, the decision is part of a wider initiative to protect the financial wellbeing of customers and put more money back in their pockets during the COVD-19 pandemic. 

“We're currently experiencing an unprecedented period of economic disruption, and it‘s important that we do our part to support our customers and communities through this difficult time,” as per the CommBank site. 

“We've already seen the number of customers reducing their repayments to the minimum increase substantially in March, and this change will assist customers who may require access to the additional cash flow.”

However, the move has been also met by criticism, including thousands of complaints from Commonwealth Bank customers unhappy with the bank’s decision.

“I understand why some customers are frustrated at not having been given a choice up front,” said Mozo Banking Expert, Peter Marshall. “There’s no reason why the bank couldn’t have simply reminded customers who are paying more than they need too that they have the option of reducing their payments, rather than imposing a blanket change.” 

“A lot of people will have made a conscious decision to pay their loan off faster than they need to. And if they have their eyes off the ball - which may well be the case at the moment - and they forget to switch back to their normal repayments, it could very well end up costing them.”

According to Mozo’s extra repayments calculator, paying an extra $100 a month on a $400,000 home loan (3.50% interest rate) over 25 years would result in the loan being paid off 22 months earlier and a saving of $16,403 in interest, compared to a situation where normal repayments were being made.

RELATED: 1,000 CommBank customers have already bought property using First Home Loan Deposit Scheme

Looking for another way to reduce your mortgage repayments? Switching to a lower rate could be just the ticket. To start comparing, check out the great offers below, or check out the Mozo home loan comparison table for the latest rates from 80 different lenders.

Compare home loans

Rates updated daily. Advertiser disclosure.

  • loans.com.au

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    Smart Home Loan 80

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    • 2.48% p.a. variable

    • 2.50% p.a.

    • $520

    • $0.00

    • $0.00

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    • $520

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  • HSBC

    2.09% p.a.
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    2.98% p.a.

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    Fixed Rate Home Loan

    Have the security of a fixed rate for 2 years with the option to split with one of the HSBC variable Home Loans. No ongoing monthly service fees or annual fees. Mozo Experts Choice Fixed Home Loan 2020^

    • 2.09% p.a.
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    • $0

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    • no

    • no

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    • 80.00%

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  • Athena

    2.34% p.a. variable

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    Celebrate Variable Home Loan

    Fast online application with no fees. Free extra repayments and redraw facility. Min 40% deposit. Crowned Best New Home Loan for 2020 by the Mozo Experts.^

    • 2.34% p.a. variable

    • 2.34% p.a.

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    • no

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  • UBank

    2.49% p.a. variable

    2.49% p.a.

    $1234

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    UHomeLoan - Discount Offer

    Enjoy a super low rate, $0 fees and easy application with the Mozo Experts Choice Home Lender Bank of the Year.^ Free redraw with flexible repayments. Min 20% deposit.

    • 2.49% p.a. variable

    • 2.49% p.a.

    • $0

    • $0.00

    • $0.00

    • yes - free

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    • no

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    Read our Mozo Review to learn more about the UHomeLoan - Discount Offer

  • Hot Deal $2,000 Refinance Cash Bonus (T&Cs apply)

    Suncorp

    2.68% p.a. variable

    2.69% p.a.

    $1234

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    Back to Basics Special

    No monthly account keeping fee, no ongoing annual fee and no loan establishment fee on new lending of $150,000 or more. Get a $2,000 cash bonus when you refinance with an eligible Suncorp Bank Home Loan of $250k+. T&Cs & eligibility criteria apply.

    • 2.68% p.a. variable

    • 2.69% p.a.

    • $0

    • $0.00

    • $350.00

    • Yes - free

    • first redraw per month free

    • no

    • $0

    • 80.00%

    • $150,000

    • -

    • Variable

    • Principal & Interest

    • Owner Occupier

    • Weekly, Fortnightly, Monthly

    • Refinance from another lender to receive a $2,000 cash bonus for loans of at least $250,000 or $3,000 bonus for loans over $750,000. Available for loans with an LVR <90% and applications made by 18 December 2020 and settled by 26 March 2021.

    Read our Mozo Review to learn more about the Back to Basics Special

^See information about the Mozo Experts Choice Home loans Awards