based on 689 loans.com.au banking product reviews as rated by Mozo community

loans.com.au home loans

100% Australian owned, loans.com.au opened its doors in 2011 with a vision of “making it easier for people to own and invest in property.” It offers a winning combination of low interest rates and a commitment to excellent customer service, catering to home, investment and personal finance borrowers. loans.com.au has also racked up a number of awards for its range of home loans, most recently in the 2021 Mozo Experts Choice Home Loans Awards in the Offset and Low Cost Home Loan award options.

What home loans do loans.com.au offer?

Rates and fees verified as correct at 29 September, 2021. Other information correct at the time of writing. Advertiser disclosure.

Fixed Rate Home Loans

loans.com.au has two fixed home loans for owner occupier and investors to choose from. Terms range from 1 to 3 years, and you’ll be able to borrow between $50,000 and $1,000,000. The fixed loan offers are also packed with heaps of great features including interest only payments (up to 5 years), a split loan facility and a rate lock feature. Plus you can make extra repayments during the fixed rate period of up to $10,000 p.a. to reduce the term of your loan and total interest paid. What’s more, you won’t need to pay any ongoing service fees.

Home loan repayments calculator

years

Product Fixed 3 year rate Comparison Rate Service fee Upfront fee Monthly repayments

2.99% p.a.

2.92% p.a.

$0.00

$520

2.59% p.a.

2.83% p.a.

$0.00

$520

3.19% p.a.

3.05% p.a.

$0.00

$520

2.79% p.a.

2.97% p.a.

$0.00

$520

Variable Rate Home Loans

loans.com.au's variable loans allow for extra repayments, unlimited free redraws and a choice of principal and interest or interest only payments for up to 5 years. The Smart Booster and Smart Home Loan options come with the option to access an offset sub-account for an additional 0.10% in interest. This means you can offset the interest owed on your home loan by keeping funds in your offset sub-account and only drawing down when you need to.

Home loan repayments calculator

years

Product Rate Comparison Rate Service fee Upfront fee Monthly repayments  

2.08% p.a.

2.36% p.a.

$0.00

$520

Go to site

1.99% p.a.variable for 12 months and then 2.48% p.a.

2.47% p.a.

$0.00

$520

Go to site

1.85% p.a.variable for 24 months and then 2.25% p.a.

2.21% p.a.

$0.00

$520

Go to site

2.79% p.a.

2.81% p.a.

$0.00

$520

2.48% p.a.

2.50% p.a.

$0.00

$520

Go to site

2.79% p.a.

2.81% p.a.

$0.00

$520

2.73% p.a.

2.75% p.a.

$0.00

$520

Go to site

2.59% p.a.

2.88% p.a.

$0.00

$520

2.34% p.a.

2.63% p.a.

$0.00

$520

Go to site

3.69% p.a.

3.70% p.a.

$0.00

$220

Go to site

1.99% p.a.variable for 12 months and then 2.74% p.a.

2.71% p.a.

$0.00

$520

Go to site

1.99% p.a.variable for 12 months and then 2.74% p.a.

2.71% p.a.

$0.00

$520

Go to site

3.19% p.a.

3.21% p.a.

$0.00

$520

2.99% p.a.

3.01% p.a.

$0.00

$520

Go to site

2.74% p.a.

2.76% p.a.

$0.00

$520

Go to site

2.99% p.a.

3.01% p.a.

$0.00

$520

loans.com.au home loan features in a glance

Image of coins

100% online

You can apply and manage your loans.com.au home loan from the comfort of your couch. Once your online application is completed, you’ll be assigned your own personal lending manager and support officer to carry you through the whole process until settlement. Easy peasy!

Image of coins

No application or monthly fees

Say sayonara to any application or ongoing monthly service fees when you choose a fixed or variable rate home loan with loans.com.au.

Image of coins

Visa debit card

When you apply for loans.com.au’s Offset Variable loan, you’ll be issued with a linked Visa debit card which you can use to access the funds in your offset sub-account on a 24/7 basis and wherever Visa is accepted worldwide.

Free icon

Free redraw

loans.com.au’s variable rate home loans allow for unlimited free redraws to access any additional repayments you’ve made. There is no minimum withdrawal.

How are loans.com.au home loans rated?

Mozo users have rated loans.com.au home loans on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of home-loans
loans.com.au home loans
Overall
Price
Features
Customer service
Convenience
Trust

665 Reviews

Recent loans.com.au home loan reviews

loans.com.au Home Loan
Overall 0/10
get punished for being loyal customer

- treats new customers well. journey is different once you become a customer - get punished for being a loyal customers - you will get very quick response if you are to become a new customer -they don't have discharge certificate online -getting discharge certificate is pain. they will purposefully delay or won't respond be careful

Read full review

- treats new customers well. journey is different once you become a customer - get punished for being a loyal customers - you will get very quick response if you are to become a new customer -they don't have discharge certificate online -getting discharge certificate is pain. they will purposefully delay or won't respond be careful

Less
G sap, Australian Capital Territory, reviewed 4 months ago
loans.com.au Home Loan
Overall 1/10
Nightmare of an experience

Initial phone call was great, but unfortunately that's where it stopped. They said we only needed a few things for the loan, but in the end had to provide over 20 items to secure the loan. They highlight their OnTrack app, but it straight out didn't work on my android and the bride couldn't even get a log in. This meant everything had to be done with my log in. Their customer service guy we spoke to didn't even know there was an App for OnTrack - he only knew about the app once the loan settled. The OnTrack app had terrible reviews but their tech team didn't know about these. There are so many more examples but not enough space to write about them. All this led to us needing to close this by moving away and even then they proved how poor they were. It's our loan but they wouldn't tell us what the settlement amount was!! I can honestly say we will never consider this lender again.

Read full review

Initial phone call was great, but unfortunately that's where it stopped. They said we only needed a few things for the loan, but in the end had to provide over 20 items to secure the loan. They highlight their OnTrack app, but it straight out didn't work on my android and the bride couldn't even get a log in. This meant everything had to be done with my log in. Their customer service guy we spoke to didn't even know there was an App for OnTrack - he only knew about the app once the loan settled. The OnTrack app had terrible reviews but their tech team didn't know about these. There are so many more examples but not enough space to write about them. All this led to us needing to close this by moving away and even then they proved how poor they were. It's our loan but they wouldn't tell us what the settlement amount was!! I can honestly say we will never consider this lender again.

Price
7/10
Features
5/10
Customer service
1/10
Convenience
1/10
Trust
1/10
Less
Karl, New South Wales, reviewed 3 months ago
loans.com.au Fixed Home Loan
Overall 1/10
Do not use

Extremely difficult to deal with. Made us jump through hoops to secure a minimum loan, does not follow through with customers or service. Poor communication, and cannot recommend enough for loans.

Read full review

Extremely difficult to deal with. Made us jump through hoops to secure a minimum loan, does not follow through with customers or service. Poor communication, and cannot recommend enough for loans.

Price
1/10
Features
1/10
Customer service
1/10
Convenience
1/10
Trust
1/10
Less
Anna, New South Wales, reviewed 3 months ago
loans.com.au Smart Booster Home Loan
Overall 10/10
Very competitive rates and quick online process

Very quick online process. Efficient and helpful when communicating with them. Once loan set up, the app is easy to use. Very competitive rates.

Read full review

Very quick online process. Efficient and helpful when communicating with them. Once loan set up, the app is easy to use. Very competitive rates.

Price
10/10
Features
8/10
Customer service
9/10
Convenience
10/10
Trust
9/10
Less
Debbie, Victoria, reviewed 7 months ago
loans.com.au Home Loan
Overall 1/10
Worst Retail Customer Experience I've had in Years

No Care, no responsibility approach. I refinanced three investment properties. The web based portal never worked until after settlement for two properties. There is still $1,200 in loans.com fees which I am in dispute over(apparently a settlement fee which is not advertised and verbally told at the start would only be applicable for one property being three properties will settle at once); the person who is collecting information would not listen and often provided incorrect information and requests (which was sorted out by the representative after more telephone calls, but delayed settlment) I submitted a review and it has still not appeared on the website (its been 3 days so far - how many poor reviews exist for them?) The interest rates promoted on the web are lower than what I am paying now (for a variable interest only loan). In summary, Don't chase the lowest rate with these guys; you will be disappointed with the service. And yes, they don't reward existing customers by passing on lower rates.

Read full review

No Care, no responsibility approach. I refinanced three investment properties. The web based portal never worked until after settlement for two properties. There is still $1,200 in loans.com fees which I am in dispute over(apparently a settlement fee which is not advertised and verbally told at the start would only be applicable for one property being three properties will settle at once); the person who is collecting information would not listen and often provided incorrect information and requests (which was sorted out by the representative after more telephone calls, but delayed settlment) I submitted a review and it has still not appeared on the website (its been 3 days so far - how many poor reviews exist for them?) The interest rates promoted on the web are lower than what I am paying now (for a variable interest only loan). In summary, Don't chase the lowest rate with these guys; you will be disappointed with the service. And yes, they don't reward existing customers by passing on lower rates.

Price
9/10
Features
7/10
Customer service
1/10
Convenience
1/10
Trust
1/10
Less
Marty, South Australia, reviewed 8 months ago

What do you need to apply for a loans.com.au home loan?

To apply for a loans.com.au home loan you will need to fill in an online application form. Once completed you’ll be invited to book an appointment with a lending manager to finalise your application.

Here is a checklist of what details you may need handy to successfully complete your application: 

  • Personal details
  • Contact details including valid email address
  • Loan details such as purpose of loan, borrowing amount, estimated property value and intended property usage
  • Income including annual salary before tax, records of other source of income (e.g. rent) etc.
  • Liabilities such as existing loans and credit cards
  • Monthly living expenses (i.e. general, education, childcare and private health cover).

Home loan quick links