I feel like I'm just a number, no longer does our bank give the personal touch or even care. No customer loyalty for all the years we have banked with them. Very poor customer relations. I would advise people to shop around and maybe go for a smaller bank who wants your business and treats you accordingly. I am so disappointed in our bank's attitude to a customer who has been with them for 25 years and in that time has put a considerable amount of money through them.
Very good rates and great customer service - can easily get to whom I need to speak to through the app. The app could do with more functionality and choice for the customer. For example, I can't turn off voice ID for transactions over a certain value (I would rather use a number generator).
We were with St George for ten years and changed to ANZ and have been so happy with the service for the past 20years. There are lots of branches if I need "face to face" and I can always speak to someone on the phone at anytime to help me or answer questions. If someone is interested in banking or getting a loan with ANZ, I would thoroughly recommend them for great service and secure banking.
We have all our banking with the ANZ. At our local branch we always see the same person as he is very friendly and helpful with whatever it is we are needing. If things don't go to plan, he apolgises and does everything he can to make it right. We currently have 5 accounts with ANZ and if we were to look at getting another loan or account, we'd go straight to the same person.
If I knew then what I know now I would not have applied via ANZ bank. Credit managers from Bangladesh who work different time zones. Months of waiting, making small changes near impossible as you go into another 7 day queue and when finally the loan was approved you go into another 7 day wait for documents. I fear a 40 yr relationship that starts like this is not going to be good. Only reason I have not told them to take a hike is because my mortgage broker has worked so diligently she deserves the deal. For what it’s worth if you shopping around give ANZ a miss.
We refinanced to ANZ. There was no communication through settlement, it was rebooked twice without informing us. We were told that ANZ stuffed up the paperwork. It ended up costing us extra interest with the original bank. ANZ drew down the loan 1 day before the original bank discharged the loan, is that even legal? We requested a settlement statement and still haven’t received it. We were told the $4k rebate would be in our account within 48 hrs and it’s been two weeks, we’re still waiting. You can’t adjust anything within the APP, you have to log into online banking or call them. The technology is so far behind the competitors. Don’t recommend it at all, wish we stayed with ING
Horrible bank to rely on during the pandemic times. We had a home loan all approved (unconditionally) and settlement all confirmed in advance. On the final day of settlement (which was yesterday), their assessment team pulled out of settlement with zero explanation. Our movement plans had to be cancelled, just because they messed up their internal paperwork. Still waiting for an explanation - on why a bank would leave it customers stranded, in the midst of a pandemic situation. Wish we could shift our home loan elsewhere. They have good rates, but not good work ethic or empathy for their own customers!!!
Bink bank, average service and conflicting advise.
Banked with them for 30 years, but poor experience with deceased estate has made me rethink the relationship with them. Start of probate they had made comitments and at end of probate "changed" the advise provided. So have gone out to market to refinance.
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*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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