As a first-time homebuyer, navigating the complex world of mortgages seemed daunting. However, with ANZ by my side, the journey became a breeze. From the initial inquiry to the closing of the deal, ANZ proved to be a reliable partner every step of the way. What sets ANZ apart is their unwavering commitment to customer satisfaction. They didn't just offer a cookie-cutter solution; instead, they took the time to understand my unique financial situation and goals. With a plethora of options at my disposal, I felt empowered to make informed decisions that aligned with my needs. One aspect that truly stood out was the transparency in communication. ANZ ensured that I was well-informed at every stage of the process, patiently answering my questions and addressing any concerns I had. This level of transparency instilled a sense of trust and confidence in their services. Moreover, ANZ's dedication to accessibility made the entire experience seamless. Whether it was through their user-friendly online portal or the support of their knowledgeable staff, assistance was always just a call or click away. In conclusion, ANZ didn't just provide me with a home loan; they provided me with peace of mind. With their unparalleled support and guidance, I was able to embark on the exciting journey of homeownership with confidence. If you're looking for a partner who will go above and beyond to fulfill your homeownership dreams, look no further than ANZ. They truly stand out from the rest.
Got the loan through Aussie Home Loans and they were very easy to deal with - yoo a while to approve
I'm generally well serviced by the staff at ANZ, (when they can be contacted) just like many banking services, they are becoming exclusively online and automated . Very frustrating, as more often than not, my needs require more than just texting to an AI software helper , or in some cases, a return text ( from god knows where) whom rarely understands my layman's terms of speech. Almost impossible to find a phone number for general inquiries with a real person. Overall I find the products and services competitive with other institutions.. shame there aren't more branches ... with staff... :(
Had a home loan for almost 20 years with the ANZ, never been behind or had any issues. I currently am having time off work to care for my sick child who recently spent time in intensive care. I applied to change my loan to an interest-only loan to get by during this time, after jumping through multiple hoops and dealing with unhelpful staff, they declined it saying I don't have enough money to pay a lower amount on my mortgage than I am already paying. How does that make any sense? No customer service and there is absolutely no point being loyal to them, they have no loyalty to you.
have to live week to week and sometimes not even that happens and we have to borrow from family till next pay day. Please ANZ, bring the rates down and match the Aussie wages
We went with ANZ for its simple to use and easy features. The customer service was fantastic. Our agent helped up to understand our home loan and the best rate to go with. We are extremely happy with ANZ additionally due to its services that allow us to transfer money internationally.
This bank has been helpful and supportive in managing the ups and downs of the cost of living and covid.
No responsive. Slow turnaround time. its been 3 wks already and still no reply. No SLA whatsoever.
My issues are with the interest rates. They are not competitive or trying to encourage me to stay.
Their interest rates are high. I had a business banking relationship manager and was able to get a better rate at a bank i had never done business with before. my local branch is a joke!! they have boarded up 2 out of 3 tellers and try and make customers use the ATM's
Im an older client with good equity in my home and other houses, I think this is the only reason that Im able to push for better service and lower interest. I also bring in my adult children as part of the package. But I'm willing to walk if I dont get the service I want, and I think the bank recognises this.
Avoid at all costs. Rude staff and terrible customer service. Rates are very high and uncompetitive. They don't care about customers
They have removed the benefits from the accounts I had eg. They removed the offset features which was disappointing
I’m generally happy with my bank until they charge ridiculous fees which I get nothing in return for
WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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