I ran into financial difficulties through some bad business deals and the ANZ helped us to work through this so that we are back on our feet now and I like to thank ANZ for this.
Worst bank ever. Bad comms and worst people to talk to. Tried to speak to them about various things but never get a reply. When they say they will call back, that never happens. When you want to speak to someone, it takes hours on hold. Hope they will improve soon or they are going down.
Aways kept up to date about loan details.
Not customer friendly in terms of interest rate despite competitive rates are explained. I am switching to ANZ.
They seem to be OK. I've been with them for many years.
ANZ is a great bank and very helpful when contacting them.
ANZ, reliable enough - have been with ANZ mortgage lenders for over 10 years.
Horrible bank everything is done off shore no communication because things are processed in India and due to covid they are not working. Trying to refinance but it’s impossible.
Lending manager is so good. Always explains what’s good for us.
If you like getting ripped off at every turn this is your bank. No wonder there was a royal commission into their conduct. They get rewarded for ripping you off.
The bank is great but the insurance service us terrible.
How could selling a property become an absolute disaster. Wife is historically upset as the staff at ANZ are totally not what they seem, and honestly will be 100 percent changing banks as this is so stressful as you can’t work out figures and seem to just delay everything that should have been already processed by the ANZ staff. After checking in multiple times to ensure smooth sailing in the sale a a property, but to be spun a lot of rubbish and then you guys say we need another 3-5 working days to rectify the errors on your end, also linking business accounts to personal accounts, the on going issues are just disappointing!
5 months to get a simple home loan approved. Nobody wants to speak to you face to face without an appointment, even though they are sitting around and this will take 10 minutes to fix.
Have had several mortgages and investments loans with ANZ and never had an issue.
Great banking with great deals. Always new and different. Only fees should be waved or fixed for longer term.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
Want more? Compare all 502 home loans in the Mozo comparison engine.
Compare more home loansMozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.