Really poor customer service. Selling our place and applying for a new loan— the banker was rude and told me not to contact him for clarification —as it just slows him down— and i should wait for him to get back to me- He didnt return emails for 3-5 days—and the call was to check all was in progress/place Had previously been prepared to pay higher fees because of good customer service.
After 5 weeks of stress, hoops, red tape we applied with Commonwealth bank who had everything done in 4 days. ANZ I have never been more sick to the stomach with anything. Buying a second home with a fully paid off house and 3 incomes for a loan of $250k should NEVER have been that hard. I will NOT consider you again.
I had a variable loan with ANZ and split it a couple of years ago so that I could get a fix rate on a portion of it. On splitting the loan, I was advised that I could then easily combine when the fix rate expired. When it was time to combine, it wasn’t easy at all. They wanted my financials!! Why ? I’m not asking for more money, I now just want to make one repayment. Hopeless bank.
Hopeless service, I went to the Branch to get advice on selling a PROPERTY and all They wanted to do was talk INSURANCE
Hear me out! ANZ Retrenched so many bank/loan processing staff and Now they don’t have staff to process our application??? April 2021 my broker submits transfer of three loans to Anz. Gone throughout all P/wrk plus the head ache of missing this and that. Broker takes a week or two off starts my application get the formal approval and lodge it in 6th of June after also completing credit check . We have not heard back from the Loan processing team ANZ for 5 weeks, August 8th ANZ calls back asking for freshen up all updated paperwork plus the credit check all to be redone! You guys are so frustrating and pathetic. How could you? Waste time give us the RUN around making our life’s difficult! Very frustrated I will find another lender!
I ran into financial difficulties through some bad business deals and the ANZ helped us to work through this so that we are back on our feet now and I like to thank ANZ for this.
Worst bank ever. Bad comms and worst people to talk to. Tried to speak to them about various things but never get a reply. When they say they will call back, that never happens. When you want to speak to someone, it takes hours on hold. Hope they will improve soon or they are going down.
Aways kept up to date about loan details.
Not customer friendly in terms of interest rate despite competitive rates are explained. I am switching to ANZ.
They seem to be OK. I've been with them for many years.
ANZ is a great bank and very helpful when contacting them.
ANZ, reliable enough - have been with ANZ mortgage lenders for over 10 years.
Horrible bank everything is done off shore no communication because things are processed in India and due to covid they are not working. Trying to refinance but it’s impossible.
Lending manager is so good. Always explains what’s good for us.
If you like getting ripped off at every turn this is your bank. No wonder there was a royal commission into their conduct. They get rewarded for ripping you off.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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