Very bad customer service when an issue needed to be rectified in setting up our new home loan. We moved banks due to a very good interest rate but noticed that in comparison to the Commonwealth Bank, the ANZ's customer service is non existent.
We have our own specialised banker from ANZ who is a mobile lender and gives priceless advise. Also after a recent attempt at using our credit card the bank notified us immediately saving us from losing our money.
I have been with ANZ for more than 30 years. My variable rate home loan has an offset account, a redraw facility and no fees. I find it works well as we don’t pay any interest and we can redraw online at our own convenience.
Don't go with ANZ bank for home loans as they take a long time to approve. Banks are there to build your dream towards homes but they are ruining people’s life. I had to get an extension twice from my seller but they are still not processing my application after 34 days. Now I feel like I have to loose my dream bcos of bad business practice.
I was originally with another bank, was a loyal customer for years. But when it came to getting a home loan, they put a huge living cost price on each of our children. This meant the amount they were willing to lend us would have just about bought a 1 bedroom unit or a house 300km from where we were living. Switched to the ANZ who had a much more realistic living cost price per child and was able to buy a 4 bedroom home in our suburb. Fast forward 13 years, we now have 2 houses and are about to put an offer in on a 3rd.
Competitive rates, but for a big 4 bank their service and smartphone app leave much to be desired. - When experiencing account issues, I found staff were either not knowledgeable enough to assist, or weren't overly fussed about finding a solution. - In terms of the app, I found it lacked functionality (such as card management), which is a real setback if you do most of your banking on your phone. - I also found that processes which could be completed online with other banks (e.g. joint account setup) required visiting a branch, which is a bit backward in this day and age if you're both already a customer. I can't speak on NAB, but if you get a similar rate with CBA or Westpac, my advice would be to go with them instead.
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*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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