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ANZ Home loan customer reviews

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Features
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Based on 4108 home loan reviews as rated by the Mozo community.
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Featured home loan from ANZ

Fixed Rate

interest rate
6.54% p.a.
fixed 2 years
comparison rate
7.10% p.a.

Promoted

Recent ANZ home loan customer reviews

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  • ANZ Home Loan

    We were overall happy with Anz

    Overall we were happy with ANZ

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    Mike, Victoria, reviewed about 6 hours ago
  • ANZ Standard Variable Rate (Owner Occupier, Principal & Interest, LVR <80%)

    Great service, great bank’

    We went with ANZ for its simple to use and easy features. The customer service was fantastic. Our agent helped up to understand our home loan and the best rate to go with. We are extremely happy with ANZ additionally due to its services that allow us to transfer money internationally.

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    Alexandra, Victoria, reviewed about 6 hours ago
  • ANZ Simplicity PLUS Special Offer (Owner Occupier, Principal & Interest, LVR 70-80%)

    A supportive bank

    This bank has been helpful and supportive in managing the ups and downs of the cost of living and covid.

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    Courtney, South Australia, reviewed about 5 hours ago
  • ANZ Home Loan

    Hopeless

    No responsive. Slow turnaround time. its been 3 wks already and still no reply. No SLA whatsoever.

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    Lt, New South Wales, reviewed about 5 hours ago
  • ANZ Home Loan

    Dont encourage to keep members

    My issues are with the interest rates. They are not competitive or trying to encourage me to stay.

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    Rebecca, Victoria, reviewed about 5 hours ago
  • ANZ Home Loan

    ANZ is not interested in its customers

    Their interest rates are high. I had a business banking relationship manager and was able to get a better rate at a bank i had never done business with before. my local branch is a joke!! they have boarded up 2 out of 3 tellers and try and make customers use the ATM's

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    Julie, Queensland, reviewed about 5 hours ago
  • ANZ Home Loan

    Older client with good equity.

    Im an older client with good equity in my home and other houses, I think this is the only reason that Im able to push for better service and lower interest. I also bring in my adult children as part of the package. But I'm willing to walk if I dont get the service I want, and I think the bank recognises this.

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    Helen, Northern Territory, reviewed about 5 hours ago
  • ANZ Home Loan

    Same as above review

    Avoid at all costs. Rude staff and terrible customer service. Rates are very high and uncompetitive. They don't care about customers

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    Gina, New South Wales, reviewed 14 days ago
  • ANZ Standard Variable Rate (Owner Occupier, Principal & Interest, LVR <80%)

    Check the features (or lack thereof)

    They have removed the benefits from the accounts I had eg. They removed the offset features which was disappointing

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    Peter, South Australia, reviewed 20 days ago
  • ANZ Standard Variable Rate (Owner Occupier, Principal & Interest, LVR <80%)

    Customer service lacking

    Customer service is hit and miss. Recently dealt with one representative that was rude and condescending. ANZ also offer no support when you are struggling financially, apart from a solution where they gain profit.

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    Tracy, New South Wales, reviewed about 2 months ago
  • ANZ Standard Variable Rate (Owner Occupier, Principal & Interest, LVR <80%)

    Much of a muchness

    Only contact you with rate rises. Never call or send info to update a better interest rate or account options

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    Lori, Queensland, reviewed 3 months ago
  • ANZ Home Loan

    Good to begin with, not so much anymore

    The only good thing about the ANZ is when you have all your accounts with them, it's convenient. The app makes it easy to pay your mortgage, credit cards, put money in savings etc. They used to be really good and easy to deal with, but their customer service has dwindled as each year goes by and their requirements to make any change to your loan is ridiculous. My husband has been to the bank 3 times now to change our interest rate to what they told us it would be. First time with August, it's now November and there is always an apology and an assurance it will be fixed, but it still hasn't been. The questions on the application to change anything on your loan takes hours. Considering it's a loan we've had for over a decade and we have all our money going in and out of the ANZ, I'm unsure what the point of asking how much we spend on eating out and gym memberships. We are not asking for more money and what are they going to do if our answers don't work out in their calculators?

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    Carmen, South Australia, reviewed 4 months ago
  • ANZ Home Loan

    Trusted, experienced and helpful bank.

    ANZ arranged for a mobile lender to come to our house and sit with us to explain everything about home loans and how to apply. It was our first home loan, so we really knew nothing at all. He left lots of literature and showed us graphs and gave us an idea of repayments, aligned with our wages. Really good and knowledgeable service.

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    Casey, New South Wales, reviewed 4 months ago
  • ANZ Home Loan

    happy overall

    they are easy to talk to and convenient. however, like all banks i don't completely trust them.

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    Jody, Western Australia, reviewed 4 months ago
  • ANZ Home Loan

    Totally frustrating and disappointing experience

    In the last week I have been into an ANZ Branch to discuss my loan and accounts, the customer service was poor at best, I felt that I was an inconvenience. I have since tried to contact another Branch to review and give them a second chance. I was unable to get a phone number to speak with the Branch about the appointment - the whole process has been frustrating. I am considering moving my loan and accounts

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    Norelle, Victoria, reviewed 4 months ago
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    Home loan comparisons on Mozo - rates updated daily

    • Ultra Low Rate <95% LVR

      interest rate
      6.30% p.a. variable
      comparison rate
      6.58% p.a.

      Promoted
    • Unloan Variable

      interest rate
      5.99% p.a. variable
      comparison rate
      5.90% p.a.

      Promoted
    • Straight Up

      interest rate
      6.24% p.a. variable
      comparison rate
      6.24% p.a.

      Promoted
    • Neat Home Loan

      interest rate
      6.14% p.a. variable
      comparison rate
      6.16% p.a.

      Promoted
    • Fixed Rate Home Loan

      interest rate
      5.99% p.a.
      fixed 2 years
      comparison rate
      6.24% p.a.

      Promoted

    WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

    Want more? Compare all 465 home loans in the Mozo comparison engine.

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