Excellent customer service, great rates, reliable information.
Excellent service and advice when talking to branch manager. Sometimes given an interest rate discount without asking for one. Highly recommended.
I like the bank because they have always been easy to deal with. It's easy to combine all of my products together. However I did not like the last experience I had in re-fixing my loan as the assistant branch manager was quite pushy in signing up to other products but was confusing herself with information that I had to correct her on. I think at the moment, there are many other banks offering better deals on home loans.
The price was right for our Vacant Land loan - but the customer service was terrible. The process for signing up was miscommunicated. The staff didn't even know the fine print. They made it very difficult for my husband and I to quickly get everything done and all because we only wanted the loan and pay it direct from our other accounts and not open up a new account with them.
We received great service and an affordable loan.
Easy to deal with.
I have grown up with my family using ANZ and I have continued with them. We are known by name and feel comfortable talking to members of staff either in person or via phone/email. For years we have been loyal due to this ease and they are open to answer any questions/concerns and help you when needed.
Need to follow up yourself on changes and new deals.
Like everything the bank ultimately comes out the real winner, but at least I get a percentage of it.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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