ANZ logo

ANZ Home loan reviews

Overall rating
Price
Features
Customer service
Convenience
Trust
Based on 4055 home loan reviews as rated by the Mozo community.

Recent ANZ home loan customer reviews

Sort reviews by: date | star rating
  • ANZ Home Loan

    Excellent to deal with in tough times

    I ran into financial difficulties through some bad business deals and the ANZ helped us to work through this so that we are back on our feet now and I like to thank ANZ for this.

    Price
    8 / 10
    Features
    8 / 10
    Customer service
    10 / 10
    Convenience
    6 / 10
    Trust
    10 / 10
    Less
    Ulrich, Queensland, reviewed 17 days ago
  • ANZ Home Loan

    Bad service

    Worst bank ever. Bad comms and worst people to talk to. Tried to speak to them about various things but never get a reply. When they say they will call back, that never happens. When you want to speak to someone, it takes hours on hold. Hope they will improve soon or they are going down.

    Price
    1 / 10
    Features
    1 / 10
    Customer service
    1 / 10
    Convenience
    1 / 10
    Trust
    1 / 10
    Less
    Harwinder, Victoria, reviewed 21 days ago
  • ANZ

    No problem with this bank

    Aways kept up to date about loan details.

    Price
    6 / 10
    Features
    5 / 10
    Customer service
    6 / 10
    Convenience
    6 / 10
    Trust
    6 / 10
    Less
    Scott, Queensland, reviewed 24 days ago
  • ANZ

    High interest rates

    Not customer friendly in terms of interest rate despite competitive rates are explained. I am switching to ANZ.

    Price
    2 / 10
    Features
    5 / 10
    Customer service
    6 / 10
    Convenience
    5 / 10
    Trust
    2 / 10
    Less
    Sunny, Victoria, reviewed about 1 month ago
  • ANZ Home Loan

    They are good - easy to deal with

    They seem to be OK. I've been with them for many years.

    Price
    5 / 10
    Features
    6 / 10
    Customer service
    3 / 10
    Convenience
    7 / 10
    Trust
    5 / 10
    Less
    Fiona, New South Wales, reviewed 30 days ago
  • ANZ Fixed Rate (Owner Occupier, Principal & Interest, LVR<80%) (Breakfree Package)

    Great bank

    ANZ is a great bank and very helpful when contacting them.

    Price
    6 / 10
    Features
    4 / 10
    Customer service
    8 / 10
    Convenience
    8 / 10
    Trust
    8 / 10
    Less
    Andreé, Western Australia, reviewed about 1 month ago
  • ANZ Standard Variable Rate (Owner Occupier, Principal & Interest)

    ANZ, alright!!!

    ANZ, reliable enough - have been with ANZ mortgage lenders for over 10 years.

    Price
    5 / 10
    Features
    7 / 10
    Customer service
    9 / 10
    Convenience
    2 / 10
    Trust
    9 / 10
    Less
    Marianne, New South Wales, reviewed 29 days ago
  • ANZ Home Loan

    Horrible bank

    Horrible bank everything is done off shore no communication because things are processed in India and due to covid they are not working. Trying to refinance but it’s impossible.

    Price
    1 / 10
    Features
    1 / 10
    Customer service
    1 / 10
    Convenience
    1 / 10
    Trust
    1 / 10
    Less
    Valentina, New South Wales, reviewed 30 days ago
  • ANZ Fixed Rate (Owner Occupier, Principal & Interest)

    Very happy

    Lending manager is so good. Always explains what’s good for us.

    Price
    9 / 10
    Features
    9 / 10
    Customer service
    9 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Kumudini, Victoria, reviewed 2 months ago
  • ANZ Home Loan

    Thieves

    If you like getting ripped off at every turn this is your bank. No wonder there was a royal commission into their conduct. They get rewarded for ripping you off.

    Price
    4 / 10
    Features
    4 / 10
    Customer service
    1 / 10
    Convenience
    1 / 10
    Trust
    1 / 10
    Less
    Jason, Western Australia, reviewed about 1 month ago
  • ANZ Fixed Rate (Owner Occupier, Principal & Interest, LVR<80%) (Breakfree Package)

    Disappointing insurance service

    The bank is great but the insurance service us terrible.

    Price
    6 / 10
    Features
    6 / 10
    Customer service
    1 / 10
    Convenience
    7 / 10
    Trust
    1 / 10
    Less
    Richard, New South Wales, reviewed 3 months ago
  • ANZ Home Loan

    ANZ are not what you used to be!

    How could selling a property become an absolute disaster. Wife is historically upset as the staff at ANZ are totally not what they seem, and honestly will be 100 percent changing banks as this is so stressful as you can’t work out figures and seem to just delay everything that should have been already processed by the ANZ staff. After checking in multiple times to ensure smooth sailing in the sale a a property, but to be spun a lot of rubbish and then you guys say we need another 3-5 working days to rectify the errors on your end, also linking business accounts to personal accounts, the on going issues are just disappointing!

    Price
    1 / 10
    Features
    1 / 10
    Customer service
    1 / 10
    Convenience
    1 / 10
    Trust
    1 / 10
    Less
    Charles, Victoria, reviewed about 1 month ago
  • ANZ Home Loan

    Still waiting.

    5 months to get a simple home loan approved. Nobody wants to speak to you face to face without an appointment, even though they are sitting around and this will take 10 minutes to fix.

    Price
    8 / 10
    Features
    8 / 10
    Customer service
    4 / 10
    Convenience
    8 / 10
    Trust
    5 / 10
    Less
    Rodney, New South Wales, reviewed 3 months ago
  • ANZ Simplicity PLUS Special Offer (Owner Occupier, Principal & Interest, LVR >80%)

    Recommended.

    Have had several mortgages and investments loans with ANZ and never had an issue.

    Price
    8 / 10
    Features
    9 / 10
    Customer service
    8 / 10
    Convenience
    8 / 10
    Trust
    7 / 10
    Less
    Gayle, Tasmania, reviewed 4 months ago
  • ANZ Home Loan

    Good banking.

    Great banking with great deals. Always new and different. Only fees should be waved or fixed for longer term.

    Price
    10 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Khalid, Western Australia, reviewed 4 months ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

    Home loan comparisons on Mozo - rates updated daily

    • Smart Booster Home Loan

      interest rate
      1.85% p.a.variable for 24 months and then 2.25% p.a. variable
      comparison rate
      2.21% p.a.

      Promoted
    • UHomeLoan

      interest rate
      1.95% p.a.
      fixed 3 years
      comparison rate
      2.27% p.a.

      Promoted
    • Celebrate Variable Home Loan

      interest rate
      1.99% p.a. variable
      comparison rate
      1.99% p.a.

      Promoted
    • Variable Home Loan

      interest rate
      1.99% p.a. variable
      comparison rate
      1.99% p.a.

      Promoted
    • Basic Home Loan

      interest rate
      2.09% p.a.
      fixed 3 years
      comparison rate
      2.32% p.a.

      Promoted

    WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

    Want more? Compare all 502 home loans in the Mozo comparison engine.

    Compare more home loans

    About Mozo community reviews

    Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.