We went with ANZ for its simple to use and easy features. The customer service was fantastic. Our agent helped up to understand our home loan and the best rate to go with. We are extremely happy with ANZ additionally due to its services that allow us to transfer money internationally.
This bank has been helpful and supportive in managing the ups and downs of the cost of living and covid.
No responsive. Slow turnaround time. its been 3 wks already and still no reply. No SLA whatsoever.
My issues are with the interest rates. They are not competitive or trying to encourage me to stay.
Their interest rates are high. I had a business banking relationship manager and was able to get a better rate at a bank i had never done business with before. my local branch is a joke!! they have boarded up 2 out of 3 tellers and try and make customers use the ATM's
Im an older client with good equity in my home and other houses, I think this is the only reason that Im able to push for better service and lower interest. I also bring in my adult children as part of the package. But I'm willing to walk if I dont get the service I want, and I think the bank recognises this.
Avoid at all costs. Rude staff and terrible customer service. Rates are very high and uncompetitive. They don't care about customers
They have removed the benefits from the accounts I had eg. They removed the offset features which was disappointing
Customer service is hit and miss. Recently dealt with one representative that was rude and condescending. ANZ also offer no support when you are struggling financially, apart from a solution where they gain profit.
Only contact you with rate rises. Never call or send info to update a better interest rate or account options
The only good thing about the ANZ is when you have all your accounts with them, it's convenient. The app makes it easy to pay your mortgage, credit cards, put money in savings etc. They used to be really good and easy to deal with, but their customer service has dwindled as each year goes by and their requirements to make any change to your loan is ridiculous. My husband has been to the bank 3 times now to change our interest rate to what they told us it would be. First time with August, it's now November and there is always an apology and an assurance it will be fixed, but it still hasn't been. The questions on the application to change anything on your loan takes hours. Considering it's a loan we've had for over a decade and we have all our money going in and out of the ANZ, I'm unsure what the point of asking how much we spend on eating out and gym memberships. We are not asking for more money and what are they going to do if our answers don't work out in their calculators?
ANZ arranged for a mobile lender to come to our house and sit with us to explain everything about home loans and how to apply. It was our first home loan, so we really knew nothing at all. He left lots of literature and showed us graphs and gave us an idea of repayments, aligned with our wages. Really good and knowledgeable service.
they are easy to talk to and convenient. however, like all banks i don't completely trust them.
In the last week I have been into an ANZ Branch to discuss my loan and accounts, the customer service was poor at best, I felt that I was an inconvenience. I have since tried to contact another Branch to review and give them a second chance. I was unable to get a phone number to speak with the Branch about the appointment - the whole process has been frustrating. I am considering moving my loan and accounts
WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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