ANZ home loan reviews

They started out as a great choice with excellent customer service at our local branch but has since let us down tremendously. One of the comments made by a loan staff employee at our last meeting not only was extremely offensive but also out of line in so many ways.

Price   5 / 10

Features   3 / 10

Customer service   3 / 10

Convenience   5 / 10

Trust   2 / 10

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I love, love, love my bank manager she is the best. I appreciate the time she spends with me (one on one) explaining different products/policies and researching the pros and cons to find what is the best loan/s for my lifestyle.

Price   6 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   5 / 10

Trust   9 / 10

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Reasonably happy with the product. Satisfied with the customer service. The rates are competitive, as with all the big banks.

Price   6 / 10

Features   7 / 10

Customer service   6 / 10

Convenience   7 / 10

Trust   5 / 10

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ANZ have been very responsive with any questions and we’re happy to reduce my rate when I called for a review recently.

Price   7 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   7 / 10

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Very disappointed with ANZ for so many reasons. I have been a loyal customer for 20 years. I am stuck with them for another 2 years due to new legislation.

Price   1 / 10

Features   2 / 10

Customer service   0 / 10

Convenience   4 / 10

Trust   0 / 10

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Hate the office hours as I can never make it into a branch.

Price   9 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   8 / 10

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I'm happy with ANZ.

Price   8 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   6 / 10

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Easy to deal with; helpful.

Price   8 / 10

Features   10 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   7 / 10

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We always find the customer care to be fantastic and are happy with our home loan.

Price   9 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   8 / 10

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I like the break free package and the ability to have all our financial products together through same provider.

Price   8 / 10

Features   6 / 10

Customer service   6 / 10

Convenience   9 / 10

Trust   5 / 10

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I am quite happy with the ANZ banks services.

Price   7 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   7 / 10

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The service to their rural customers is not up to standard, needs an overhaul.

Price   5 / 10

Features   4 / 10

Customer service   6 / 10

Convenience   3 / 10

Trust   6 / 10

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ANZ is a brilliant bank. They have always been great and helpful to me.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Excellent service.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Staff very friendly, helpful and knowledgeable. Products are competitive and flexible, charges reasonable. Online access is great and easy to navigate. Online help facility and staff are always patient and very helpful, even with difficult questions.

Price   10 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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ANZ is a very efficient, convenient and professional bank. I however believe their customer service can be improved - the reason being as follows. Since my husband and myself were made redundant at the same time, we found it hard for those few months to pay our mortgage, so we applied for hardship. I found the customer service a bit harsh to us as a couple with a child in a hard situation. Especially since we have always been paying our mortgage on time for the previous 4 years. Although I am aware that there are clients who misuse the system sometimes, it would be great if their customer service were a bit more empathetic to people on a situational basis.

Price   8 / 10

Features   8 / 10

Customer service   6 / 10

Convenience   9 / 10

Trust   8 / 10

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ANZ is typical of the big 4 banks. You get what you expect. They offer competitive products and have good customer service.

Price   8 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   8 / 10

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I've had a bad experience. Was about to change to Virgin Money when I unexpectedly lost my job due to illness. Even though I have MPI, they put me on hardship as I’ve been to unable to get the claim in. This will affect my credit rating. This is ridiculous, as the payments will be covered. They have also previously mismanaged hardship when I was on a breakfree package. Rather than offering me mortgage holiday they put me on hardship. They realised their error and contacted me but by that time it was too late for it to be rectified satisfactorily.

Price   3 / 10

Features   4 / 10

Customer service   4 / 10

Convenience   5 / 10

Trust   2 / 10

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The bank is easy to deal with and the staff are very helpful and friendly.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   9 / 10

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Our experience with ANZ has been great. They came to us and refinanced our home loan at a very competitive rate and the staff are absolutely wonderful and always happy to help.

Price   9 / 10

Features   10 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   10 / 10

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Great interest rate. Very helpful.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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It's always good for me but their interest rates are high

Price   5 / 10

Features   5 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   7 / 10

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ANZ’s Home loan interest saver account is a great product

Price   8 / 10

Features   10 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   7 / 10

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I have nothing but utter trust in my bank. They contact me when they think someone has breached my account, they contact me once a year personally to see if there is anything they can do, as well as updates on new products etc.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

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Very helpful and willing to listen.

Price   10 / 10

Features   -1 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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