ANZ home loan reviews

ANZ were good in the beginning when I signed up but they keep changing their processes and requirements for any change or updates. Customer service are polite enough but they do not have the capabilities to make any proper action.

Price   8 / 10

Features   3 / 10

Customer service   8 / 10

Convenience   10 / 10

Trust   8 / 10

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ANZ gave us the best loan possible at the time and have continued to help us even through financial hardship. Highly recommended.

Price   9 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   8 / 10

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ANZ provide very good service.

Price   10 / 10

Features   0 / 10

Customer service   6 / 10

Convenience   7 / 10

Trust   10 / 10

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As long as you pay they're not bad.

Price   3 / 10

Features   3 / 10

Customer service   5 / 10

Convenience   4 / 10

Trust   6 / 10

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They respond quickly.

Price   4 / 10

Features   2 / 10

Customer service   6 / 10

Convenience   5 / 10

Trust   2 / 10

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Great service from the friendly bank manager Darren Perry.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Friendly and able to adjust in difficult times.

Price   8 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   7 / 10

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I have 2 mortgages with ANZ and have been happy with their service to date. If I have any questions I can go to the local branch and after a small wait, I can have a one on one interview with a staff member. It's always so much easier to talk person to person if you don't understand things.

Price   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   8 / 10

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Their statements are east to understand and their internet banking is easy to navigate.

Price   9 / 10

Features   9 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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It's ok.

Price   5 / 10

Features   5 / 10

Customer service   3 / 10

Convenience   6 / 10

Trust   3 / 10

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We got an interest rate of 4% for our car loan

Price   9 / 10

Features   6 / 10

Customer service   6 / 10

Convenience   6 / 10

Trust   6 / 10

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Our experience with ANZ has been great. They came to us and refinanced our home loan at a very competitive rate and the staff are absolutely wonderful and always happy to help.

Price   9 / 10

Features   10 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   10 / 10

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Our experience with ANZ has been great. They came to us and refinanced our home loan at a very competitive rate and the staff are absolutely wonderful and always happy to help.

Price   9 / 10

Features   10 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   10 / 10

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They started out as a great choice with excellent customer service at our local branch but has since let us down tremendously. One of the comments made by a loan staff employee at our last meeting not only was extremely offensive but also out of line in so many ways.

Price   5 / 10

Features   3 / 10

Customer service   3 / 10

Convenience   5 / 10

Trust   2 / 10

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I love, love, love my bank manager she is the best. I appreciate the time she spends with me (one on one) explaining different products/policies and researching the pros and cons to find what is the best loan/s for my lifestyle.

Price   6 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   5 / 10

Trust   9 / 10

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Reasonably happy with the product. Satisfied with the customer service. The rates are competitive, as with all the big banks.

Price   6 / 10

Features   7 / 10

Customer service   6 / 10

Convenience   7 / 10

Trust   5 / 10

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ANZ have been very responsive with any questions and we’re happy to reduce my rate when I called for a review recently.

Price   7 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   7 / 10

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Very disappointed with ANZ for so many reasons. I have been a loyal customer for 20 years. I am stuck with them for another 2 years due to new legislation.

Price   1 / 10

Features   2 / 10

Customer service   0 / 10

Convenience   4 / 10

Trust   0 / 10

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Hate the office hours as I can never make it into a branch.

Price   9 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   8 / 10

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I'm happy with ANZ.

Price   8 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   6 / 10

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Easy to deal with; helpful.

Price   8 / 10

Features   10 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   7 / 10

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We always find the customer care to be fantastic and are happy with our home loan.

Price   9 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   8 / 10

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I like the break free package and the ability to have all our financial products together through same provider.

Price   8 / 10

Features   6 / 10

Customer service   6 / 10

Convenience   9 / 10

Trust   5 / 10

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I am quite happy with the ANZ banks services.

Price   7 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   7 / 10

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The service to their rural customers is not up to standard, needs an overhaul.

Price   5 / 10

Features   4 / 10

Customer service   6 / 10

Convenience   3 / 10

Trust   6 / 10

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