Bank Australia has always been fair and equitable, like all you have to fight for your $ but they are responsive to feedback. My only concern is them moving from Awake to Woke.
Absolutely amazing I have nothing bad to say about it cause it’s that amazing
Products are good but wish they would just concentrate on banking. Too many other issues that have nothing to do with banking.
They vow never to invest in fossil fuels.
Best customer support I have ever experienced, great mobile app, top up savings account can't recommend enough
Mostly restricted to phone or internet banking. Call centre usually answers promptly and resolves any issues. Interest rates are competitive but they may have gone a little early in phasing out personal and bank cheques
Although with very few physical branches the banking seems to work well using their app
I'm happy with the banking app, and the fact that none of the money from bank goes into fossil fuels or other harmful endeavours. I do find it frustrating that they done have many ATMS available.
I like this bank because they have good interest rates and good customer service. Their banking app is easy to use and they are secure. However if you are looking to take out a loan, no matter how small, it is not worth applying unless you are a homeowner.
It invests along clear ethical guidelines. I really appreciate that when compared to their competitors. If their interface was terrible, maybe I wouldn't be with them, but I've had no issues. If you want your money to be invested into renewables, conservation etc, Bank Australia are for you.
First and foremost I am very happy with Bank Australia's customer service. I have been in to a branch of theirs a couple of times and on each occasion I was greeted by friendly staff who were able to efficiently answer my questions. Their app is easy to use and does what I need it to. Two of their branches are conveniently located for me should I need face-to-face assistance.
Bank Australia, even though they have only two branches (to my knowledge) solves any problems a customer has quickly and efficiently; their rates are competitive with other similar banks and they have good environmental policies, which they spend time working on.
As they have closed all my local branches, it now feels so impersonal I would have to travel over an hour to physically attend the bank which I prefer. Now no one would know Me. Thinking of changing bank due to this fact
Ethical banking! I never even thought about it until I moved to Bank Australia and I’m so glad I did! They’re a Certified B Corporation which means they’re of the “highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose.” B corporation’s goals include reduced inequality, lower levels of poverty, a healthier environment, stronger communities, and the creation of more high quality jobs with dignity and purpose. I didn’t even know a bank could have this much positive impact… They’re also customer owned so you know they’re out for your best interests unlike many other banks. Their customer service is the best I’ve experienced. You also get to vote in their annual general meetings and everyone gets a say on how the bank is run. It’s the least “bank” feeling bank I know of and I love it.
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