Smaller so further behind with things like cardless cash. Too few branches. Happy to make money from my deposits but has offered little but fees since I joined many years ago.
While the product is basic, the customer service of BOQ is amazing - except for the limited access during non-working hours.
I don't like the provision of unsuitable loans which are poorly explained. They prioritise themselves bank first with customers at a distant second place.
I have been with Bank Of Queensland since it was Home Building Society of Western Australia. It's habit while I'm in it.
We mainly went with this bank as we knew the manager but he has since moved on. There not as many BOQ compared to the Big 4 so it makes a little bit harder to come across.
BOQ is a great bank, I have been a customer for 20 years now and have always been impressed with the customer service and the ease of banking with them.
The employees at the Albany Creak branch are very friendly, kind, helpful and professional. They even say hi to me outside of work in a kind and respectful manor. I love the branch at Albany Creek.
This account is great for my age group (uni students) as there are low fees and can be linked to a great savings account. However their online banking and mobile app really does lack in all aspects, aesthetic and functional - comparing to my other accounts with Commbank (the market leader in digital banking), it feels so clunky and really prehistoric.
I have been with Bank of Queensland for many years now and I have never felt the need to change, nor have I wanted to change.
Bank of Queensland is a very good bank overall. They have competitive rates and the well trained staff to help you out whenever you need.
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