I have been banking with BOQ for a number of years. I love their focus on customer service and great financial products, however I have found their mobile and online banking options to be a slight liability when compared to other banks. Mobile banking options are extremely limited and could use quite a lot of improvement. Other than that I have never had a negative experience with this bank.
Fees and charges are much higher than other bank accounts I have. The app for banking could do with an update. Staff are friendly.
To put it as simply as possible, everything this bank can provide or do for you, another bank can do it faster and simpler. Internet banking website could have been better designed by an 8 year old on "Go Daddy". Whenever receiving funds from other accounts (regular payments or not), BOQ feels the need to hold it for a ridiculous amount. Nah wait! I can literally ask my wife to transfer me money at the dinner table, hop in the truck and drive halfway across the country, and still end up waiting on BOQ to clear those funds into my account! I recently lost my debit card in Bunnings, it took BOQ 41 minutes to answer my call on their 24/7 customer service line. I could have been robbed stupid while waiting for BOQ to help! Why is there no emergency line for this? BOQ have also held nearly $100 from me after a payment glitch with an online Super Cheap Auto purchase. But wait! They held my money in one of their pending accounts for 9 days! BOQ are slow, confusing, careless, incompetent and I honestly believe everything they have to offer can be done better elsewhere.
We have had accounts with BOQ for well over 15 years now and have never had a problem with anything. My only problem would be there are not many branches but then again you can do everything you need to online these days. They are much smaller than the big four and I trust them more.
Won't let you control your own money, transfer limits imposed without prior knowledge of this. Had to ring 5 times to deal with issues which remained unsolved. Withdrawal of both accounts, moving insurance and home loan also.
Their app is the worst app I have ever used. Really out dated! Logs out while using, difficult to transfer money from everyday account to savings, should be more simple. You’d think being a big bank they would spend a bit of money on their app. Would not recommend!
Love the bank and professional and courteous staff. My only gripe with the product is tracking the eftpos and direct debit entries during the month to ensure I qualify for interest on the savings accounts, its easy to forget to do this.
BOQ are still in the dark ages when it comes to technology. You can’t do anything in their app, the online banking website looks like it’s 20 years old and the still don’t have Apple Pay. The only good thing is the decent interest rate on their savings account for under 24’s.
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