Bank of Queensland bank account reviews

Smaller so further behind with things like cardless cash. Too few branches. Happy to make money from my deposits but has offered little but fees since I joined many years ago.

Price   5 / 10

Features   0 / 10

Customer service   5 / 10

Convenience   1 / 10

Trust   8 / 10

Less

While the product is basic, the customer service of BOQ is amazing - except for the limited access during non-working hours.

Customer service   9 / 10

Convenience   3 / 10

Trust   10 / 10

Less

I don't like the provision of unsuitable loans which are poorly explained. They prioritise themselves bank first with customers at a distant second place.

Price   3 / 10

Features   4 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   3 / 10

Less

The in branch service is sometimes good, other times you get some grumpy person, same with the call centre.

Price   10 / 10

Features   5 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   9 / 10

Less

I have been with Bank Of Queensland since it was Home Building Society of Western Australia. It's habit while I'm in it.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

Have been a customer of BOQ since the late 70's. Enough said!

Price   10 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

We mainly went with this bank as we knew the manager but he has since moved on. There not as many BOQ compared to the Big 4 so it makes a little bit harder to come across.

Price   7 / 10

Features   7 / 10

Customer service   5 / 10

Convenience   4 / 10

Trust   5 / 10

Less

BOQ is a great bank, I have been a customer for 20 years now and have always been impressed with the customer service and the ease of banking with them.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

Great service. They are always prompt with answers and are very trustworthy

Price   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

A trustworthy bank that treats its customers as real people.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

The employees at the Albany Creak branch are very friendly, kind, helpful and professional. They even say hi to me outside of work in a kind and respectful manor. I love the branch at Albany Creek.

Price   5 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

Less

This account is great for my age group (uni students) as there are low fees and can be linked to a great savings account. However their online banking and mobile app really does lack in all aspects, aesthetic and functional - comparing to my other accounts with Commbank (the market leader in digital banking), it feels so clunky and really prehistoric.

Price   8 / 10

Customer service   7 / 10

Convenience   5 / 10

Trust   5 / 10

Less

I have been with Bank of Queensland for many years now and I have never felt the need to change, nor have I wanted to change.

Price   6 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

The bank came across as a quite achiever and that was what I was looking for in a bank.

Price   8 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

Less

Bank of Queensland is a very good bank overall. They have competitive rates and the well trained staff to help you out whenever you need.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less