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Bank of Queensland Home loan reviews

Overall rating
7.6/10
Price
7.2/10
Features
6.8/10
Customer service
7.9/10
Convenience
7.8/10
Trust
7.7/10
Based on 522 reviews as rated by the Mozo community.

Featured home loan from Bank of Queensland

Discount Fixed Rate

interest rate
2.29% p.a.
fixed 2 years
comparison rate*
3.52% p.a.

Promoted

Recent Bank of Queensland home loan reviews

Sort reviews by: date | star rating
  • Bank of Queensland Discount Fixed Rate (Owner Occupier, Principal & Interest, <80% LVR) review

    Overall rating   8 / 10
    Very personable service

    They were able to help first home buyers out why describing all the pros and cons and how to best bring down the loan.

    Price
    8 / 10
    Features
    8 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Melissa, Victoria, reviewed about 1 month ago
  • Bank of Queensland review

    Overall rating   4 / 10
    Pathetic online services.

    Poor online services that are always promised are being updated soon. It's not fair to the good people working at BOQ that their apps and online services are so sub-par. Unless you are technologically incompetent and don't want modern services would not recommend.

    Price
    5 / 10
    Features
    5 / 10
    Customer service
    6 / 10
    Convenience
    1 / 10
    Trust
    5 / 10
    Less
    Tim, Queensland, reviewed about 1 month ago
  • Bank of Queensland review

    Overall rating   9 / 10
    Go with BOQ you won’t regret your decision!

    Totally recommend BOQ, our local branch is fantastic and the people are amazing!

    Price
    10 / 10
    Features
    7 / 10
    Customer service
    10 / 10
    Convenience
    8 / 10
    Trust
    10 / 10
    Less
    Alex, Queensland, reviewed 2 months ago
  • Bank of Queensland review

    Overall rating   9 / 10
    Best customer service.

    They are the most polite and honest bank I have ever dealt with and will do what they can do to help you and improve your loan.

    Price
    9 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    5 / 10
    Trust
    10 / 10
    Less
    Mark, Victoria, reviewed 2 months ago
  • Bank of Queensland Home Loan review

    Overall rating   2 / 10
    Not a fan.

    Why don't they pass on the full interest rate cuts?

    Price
    1 / 10
    Trust
    1 / 10
    Less
    Nat, Queensland, reviewed 5 months ago
  • Bank of Queensland Clear Path Variable Rate Home Loan (Owner Occupier, Principal & Interest) review

    Overall rating   7 / 10
    Like a big bank but only better .

    Very easy to deal with, good online service and ease of use.

    Price
    7 / 10
    Features
    8 / 10
    Customer service
    7 / 10
    Convenience
    7 / 10
    Trust
    8 / 10
    Less
    Simon, Tasmania, reviewed 8 months ago
  • Bank of Queensland Home Loan review

    Overall rating   7 / 10
    Reliable but boring.

    Whilst solid and trustworthy, they are are slow to react to market changes and their website and apps are antiquated.

    Price
    7 / 10
    Features
    7 / 10
    Customer service
    8 / 10
    Convenience
    8 / 10
    Trust
    10 / 10
    Less
    Pascal, Queensland, reviewed 8 months ago
  • Bank of Queensland Clear Path Variable Rate Home Loan (Owner Occupier, Principal & Interest) review

    Overall rating   9 / 10
    Nice to not be treated like a number.

    Great personal one on one service from the bank manager.

    Price
    8 / 10
    Features
    9 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Susan, Queensland, reviewed 9 months ago
  • Bank of Queensland Home Loan review

    Overall rating   9 / 10
    Great communication and competitive products.

    BOQ is a solid trustworthy bank and each staff member I have dealt with is always friendly, knowledgable and extremely helpful. The bank's flexibility to shape the loan to meet both our needs is outstanding as well as provide offset accounts and various ways to maximise my finances. This is a bank with the personal touch where one knows and talks to the Manager as well as the staff.

    Price
    8 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Vicki, Queensland, reviewed 9 months ago
  • Bank of Queensland Home Loan review

    Overall rating   9 / 10
    Personable and attentive customer service.

    Great customer service. The staff are very approachable and actually treat you like a person not just an account number. I've never been told, "you can do this transaction using the teller machine". This has been my experience at CBA and ANZ. Let's celebrate being served by a real person!!

    Price
    8 / 10
    Features
    8 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Suzie, Queensland, reviewed 9 months ago
  • Bank of Queensland Home Loan review

    Overall rating   10 / 10
    Fabulous.

    Happy with them.

    Price
    9 / 10
    Features
    9 / 10
    Customer service
    10 / 10
    Convenience
    9 / 10
    Trust
    10 / 10
    Less
    Sally, Queensland, reviewed 9 months ago
  • Bank of Queensland Home Loan review

    Overall rating   6 / 10
    Average. Not poor but not outstanding

    Easy to use home loan since this is the same bank my salary goes into. Offers enticing rates for new customers but not extended to existing customers. It can be hard to get hold of a person at the bank or over the phone.

    Price
    4 / 10
    Features
    5 / 10
    Customer service
    4 / 10
    Convenience
    7 / 10
    Trust
    6 / 10
    Less
    Richard, Queensland, reviewed 10 months ago
  • Bank of Queensland review

    Overall rating   6 / 10
    Competitive rates but inconvenient

    Has competitive rates but their branches are in very inconvenient locations.

    Price
    8 / 10
    Features
    8 / 10
    Customer service
    8 / 10
    Convenience
    1 / 10
    Trust
    6 / 10
    Less
    Betty, Queensland, reviewed over 1 year ago
  • Bank of Queensland Home Loan review

    Overall rating   9 / 10
    Competitive premiums and great customer service

    We have banked with Bank of Queensland for over 20 years and always found them to be highly competitive, very approachable and always willing to find good solutions to problems - even during difficult times.

    Price
    9 / 10
    Features
    9 / 10
    Customer service
    10 / 10
    Convenience
    9 / 10
    Trust
    10 / 10
    Less
    Alan, Queensland, reviewed almost 2 years ago
  • Bank of Queensland Home Loan review

    Overall rating   9 / 10
    Competitive premiums and great customer service

    We have banked with Bank of Queensland for over 20 years and always found them to be highly competitive, very approachable and always willing to find good solutions to problems - even during difficult times.

    Price
    9 / 10
    Features
    9 / 10
    Customer service
    10 / 10
    Convenience
    9 / 10
    Trust
    10 / 10
    Less
    Alan, Queensland, reviewed almost 2 years ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

    Home loan comparisons on Mozo - rates updated daily

    • Smart Booster 1 Year Discount Variable Home Loan

      interest rate
      1.99% p.a.variable for 12 months and then 2.57% p.a. variable
      comparison rate*
      2.55% p.a.

      Promoted
    • Fixed Rate Home Loan

      interest rate
      2.09% p.a.
      fixed 2 years
      comparison rate*
      2.98% p.a.

      Promoted
    • UHomeLoan - Discount Offer

      interest rate
      2.49% p.a. variable
      comparison rate*
      2.49% p.a.

      Promoted
    • Fixed Home Loan Special Offer Home Package Plus

      interest rate
      2.29% p.a.
      fixed 2 years
      comparison rate*
      3.32% p.a.

      Promoted
    • Star Essentials Home Loan

      interest rate
      2.39% p.a. variable
      comparison rate*
      2.42% p.a.

      Promoted

    *WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

    Want more? Compare all 544 home loans in the Mozo comparison engine.

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