Bank of Queensland home loan reviews

Bank of Queensland
Bank of Queensland's overall rating for home loans

(as rated by the Mozo community)

7.7 / 10

based on 177 reviews

Price

Features

Customer service

Convenience

Trust

Featured home loan from Bank of Queensland

Recent Bank of Queensland home loan reviews

Bank of Queensland

Bank of Queensland Clear Path Variable Rate Home Loan (Owner Occupier, Principal & Interest) home loan review

Overall rating   9 / 10

First name basis service. Just one of the family.

Personal service. You are not just a number. You and your application matter to them.

Personal service. You are not just a number. You and your application matter to them.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   9 / 10

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Ms. (QLD), reviewed 10 months ago

Bank of Queensland

Bank of Queensland home loan review

Overall rating   7 / 10

Excellent

So convenient, more friendly and a free gifts offer.

So convenient, more friendly and a free gifts offer.

    Price   9 / 10

    Features   8 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   9 / 10

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Ben (QLD), reviewed 10 months ago

Bank of Queensland

Bank of Queensland Discount Fixed Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   6 / 10

Average

Interest rates below average

Interest rates below average

    Price   4 / 10

    Features   6 / 10

    Customer service   7 / 10

    Convenience   7 / 10

    Trust   6 / 10

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Dan (QLD), reviewed 11 months ago

Bank of Queensland

Bank of Queensland First-Start Home Loan (Owner Occupier, Principal & Interest) home loan review

Overall rating   10 / 10

Awesome

Bank of Queensland gave me the chance to buy my first home & I'm loving it. The money I'm paying is less than rent per week and that great feeling that I'm not wasting my money paying rent. Thanks heaps BoQ

Bank of Queensland gave me the chance to buy my first home & I'm loving it. The money I'm paying is less than rent per week and that great feeling that I'm not wasting my money paying rent. Thanks heaps BoQ

    Price   9 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Steve (WA), reviewed 11 months ago

Bank of Queensland

Bank of Queensland Standard Variable Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   10 / 10

Definitely competitive product and great service

You get to talk to real people who explain in simple terms, the product and what you can expect.

You get to talk to real people who explain in simple terms, the product and what you can expect.

    Price   9 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Robert (WA), reviewed about 1 year ago

Bank of Queensland

Bank of Queensland Clear Path Line of Credit (Owner Occupier) home loan review

Overall rating   9 / 10

Great customer service

Great bank with great service.

Great bank with great service.

    Price   5 / 10

    Features   10 / 10

    Customer service   7 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Christine (QLD), reviewed about 1 year ago

Bank of Queensland

Bank of Queensland home loan review

Overall rating   10 / 10

Awesome service and the best rates in town!

BOQ are very accommodating and helpful, They came to our house and did all the paperwork required and the rate was far cheaper than our original bank. Also the manager owns the business and is able to be contacted any time should the need arise....

BOQ are very accommodating and helpful, They came to our house and did all the paperwork required and the rate was far cheaper than our original bank. Also the manager owns the business and is able to be contacted any time should the need arise. You don't get that anywhere else!

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Scott (QLD), reviewed about 1 year ago

Bank of Queensland

Bank of Queensland Clear Path Variable Rate Home Loan (Owner Occupier, Principal & Interest) home loan review

Overall rating   9 / 10

Great

Go above and beyond for the customer, deal directly with the branch manager. Can be a little over the top with paperwork but would defiantly recommend to anyone looking for a home loan.

Go above and beyond for the customer, deal directly with the branch manager. Can be a little over the top with paperwork but would defiantly recommend to anyone looking for a home loan.

    Price   7 / 10

    Features   8 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   9 / 10

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Guy (NSW), reviewed about 1 year ago

Bank of Queensland

Bank of Queensland Discount Variable Rate (Owner Occupier over $1 million, LVR<80%, Principal & Interest) (Privileges Package) home loan review

Overall rating   7 / 10

Great customer service

I like that I can call the bank directly and speak with a loans officer or even the manager without having to go through a call centre. When the person I want to speak with is not available they ALWAYS either call back or we communicate via...

I like that I can call the bank directly and speak with a loans officer or even the manager without having to go through a call centre. When the person I want to speak with is not available they ALWAYS either call back or we communicate via email. The staff are very reliable and service orientated.

    Price   5 / 10

    Features   7 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   8 / 10

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Kathy (QLD), reviewed about 1 year ago

Bank of Queensland

Bank of Queensland Clear Path Variable Rate Home Loan (Owner Occupier, Principal & Interest) home loan review

Overall rating   3 / 10

Poor interest rates and poor access to branches.

Recently this mortgage has had 2 rate increases, specifically: 1 rate increase in Nov 2015 and another in Feb 2016 which has increased my mortgage by $100 interest a month. I am disgusted that the reserve bank has left interest rates on hold but...

Recently this mortgage has had 2 rate increases, specifically: 1 rate increase in Nov 2015 and another in Feb 2016 which has increased my mortgage by $100 interest a month. I am disgusted that the reserve bank has left interest rates on hold but BOQ has decided to increase rates. I will be looking elsewhere.

    Price   2 / 10

    Features   3 / 10

    Customer service   5 / 10

    Convenience   0 / 10

    Trust   3 / 10

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Neisha (QLD), reviewed about 1 year ago

Bank of Queensland

Bank of Queensland home loan review

Overall rating   6 / 10

Need to give more information to us more frequentl

They don't have a lot of information on what is available for us, i like updates on things that can help us with our loan.

They don't have a lot of information on what is available for us, i like updates on things that can help us with our loan.

    Price   6 / 10

    Features   4 / 10

    Customer service   5 / 10

    Convenience   7 / 10

    Trust   6 / 10

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Melissa (QLD), reviewed about 1 year ago

Bank of Queensland

Bank of Queensland Discount Fixed Rate (Owner Occupier, Principal & Interest) (Privileges Package) home loan review

Overall rating   3 / 10

Whats online summary??

Wish i really looked into a bank before i fixed contracts with BOQ. The trust was lost on the first day after signing contracts.

Wish i really looked into a bank before i fixed contracts with BOQ. The trust was lost on the first day after signing contracts.

    Price   6 / 10

    Features   4 / 10

    Customer service   3 / 10

    Convenience   2 / 10

    Trust   1 / 10

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Nicole (NSW), reviewed about 1 year ago

Bank of Queensland

Bank of Queensland Discount Fixed Rate (Owner Occupier, Principal & Interest) (Privileges Package) home loan review

Overall rating   9 / 10

Great customer service

You always get personal service and they do everything to help your particular situation

You always get personal service and they do everything to help your particular situation

    Price   9 / 10

    Features   8 / 10

    Customer service   10 / 10

    Convenience   9 / 10

    Trust   10 / 10

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Fairlie (QLD), reviewed about 1 year ago

Bank of Queensland

Bank of Queensland home loan review

Overall rating   9 / 10

Great staff. Great rates.

Bank of Queensland have been extremely helpful. In the time we have had our home loan. They are always very courteous and prompt. The staff never make you feel as if you are asking silly questions, even if you are!

Bank of Queensland have been extremely helpful. In the time we have had our home loan. They are always very courteous and prompt. The staff never make you feel as if you are asking silly questions, even if you are!

    Price   9 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   9 / 10

    Trust   10 / 10

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Kin (QLD), reviewed over 1 year ago

Bank of Queensland

Bank of Queensland Standard Variable Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   9 / 10

Great fees, service, and interest rates

Love the one on one and always passes on the lower interest rates

Love the one on one and always passes on the lower interest rates

    Price   9 / 10

    Features   9 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   9 / 10

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Jo (QLD), reviewed over 1 year ago

Bank of Queensland

Bank of Queensland home loan review

Overall rating   10 / 10

Absolutely brilliant customer service

Flexible loan options and good interest rates

Flexible loan options and good interest rates

    Price   9 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   10 / 10

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Juana (SA), reviewed over 1 year ago

Bank of Queensland

Bank of Queensland home loan review

Overall rating   8 / 10

Competitive rate and good customer service

Competitive rate, offset account. Multiple accounts.

Competitive rate, offset account. Multiple accounts.

    Price   7 / 10

    Features   8 / 10

    Customer service   8 / 10

    Convenience   5 / 10

    Trust   7 / 10

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David (QLD), reviewed over 1 year ago

Bank of Queensland

Bank of Queensland Discount Fixed Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   10 / 10

Fantastic service and friendly reliable advice.

Same as before. I wouldn't want to change from BOQ because they give me what I want and advise me in a very positive way.

Same as before. I wouldn't want to change from BOQ because they give me what I want and advise me in a very positive way.

    Price   8 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Leah (NSW), reviewed over 1 year ago

Bank of Queensland

Bank of Queensland Discount Variable Rate (Owner Occupier over $1 million, LVR<80%, Principal & Interest) (Privileges Package) home loan review

Overall rating   10 / 10

Great but wouldn't mind a better rate

Good people to work with. More empathetic than the Big 4

Good people to work with. More empathetic than the Big 4

    Price   8 / 10

    Features   5 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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John (VIC), reviewed over 1 year ago

Bank of Queensland

Bank of Queensland Standard Variable Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   6 / 10

Great customer service.

Great personal service. Rates are competitive.

Great personal service. Rates are competitive.

    Price   6 / 10

    Features   6 / 10

    Customer service   7 / 10

    Convenience   5 / 10

    Trust   5 / 10

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Tracie (QLD), reviewed over 1 year ago

Bank of Queensland

Bank of Queensland Line of Credit (Owner Occupier) home loan review

Overall rating   8 / 10

Personal, approachable and friendly.

I like the bank because it seems personal, approachable and friendly. I sometimes feel that it runs gimmick promotions that devalue the brand though.

I like the bank because it seems personal, approachable and friendly. I sometimes feel that it runs gimmick promotions that devalue the brand though.

    Price   8 / 10

    Features   6 / 10

    Customer service   9 / 10

    Convenience   8 / 10

    Trust   9 / 10

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David (QLD), reviewed over 1 year ago

Bank of Queensland

Bank of Queensland home loan review

Overall rating   9 / 10

Great rates and even better service

I have found the staff at the Bunbury branch to be simply fantastic. THEY are the reason I stay with BOQ. The rates are very competitive as well, but it is the quality of the personalised customer service which emphasises the difference between...

I have found the staff at the Bunbury branch to be simply fantastic. THEY are the reason I stay with BOQ. The rates are very competitive as well, but it is the quality of the personalised customer service which emphasises the difference between 'The Big Four' and smaller banks.

    Price   8 / 10

    Features   8 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Michelle (WA), reviewed over 1 year ago

Bank of Queensland

Bank of Queensland home loan review

Overall rating   10 / 10

AAA in all areas

I have been with this bank for over 15 years, both business and personal, and have always found them to be of the highest standards with all my banking needs.

I have been with this bank for over 15 years, both business and personal, and have always found them to be of the highest standards with all my banking needs.

    Price   9 / 10

    Features   8 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Peter (QLD), reviewed over 1 year ago

Bank of Queensland

Bank of Queensland home loan review

Overall rating   10 / 10

Competitive interest rates

Bank products are very good. Staff very friendly and Interest rates compare well to other banks.

Bank products are very good. Staff very friendly and Interest rates compare well to other banks.

    Price   9 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Joanne (QLD), reviewed over 1 year ago

Bank of Queensland

Bank of Queensland Discount Fixed Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   4 / 10

Average

Customer service has been terrible. Have the same problem sorted 4 times as they don't fix it properly and next month they're calling about the same issue .

Customer service has been terrible. Have the same problem sorted 4 times as they don't fix it properly and next month they're calling about the same issue .

    Price   4 / 10

    Features   4 / 10

    Customer service   2 / 10

    Convenience   3 / 10

    Trust   6 / 10

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Stuart (QLD), reviewed over 1 year ago

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Home loan comparisons on Mozo - rates updated daily

  • MOZO EXPERTS CHOICE AWARDS 2016

    loans.com.au Essentials Variable 80 (Owner Occupier, Principal & Interest)

    loans.com.au Essentials Variable 80 (Owner Occupier, Principal & Interest)

    • A no-bells-and-whistles loan with a super-low rate available to purchases & refinance
    • No monthly fees, Redraw facility with no minimum
    • Split loan facility – up to five free splits with fixed rate or identical variable loan product

    interest rate

    3.64% p.a. variable

    comparison rate*

    3.66% p.a.

    Upfront fees

    $520

    Go to site

    More info

    • A no-bells-and-whistles loan with a super-low rate available to purchases & refinance
    • No monthly fees, Redraw facility with no minimum
    • Split loan facility – up to five free splits with fixed rate or identical variable loan product
    • Interest rate: 3.64% p.a. variable
    • Comparison rate*: 3.66% p.a.
    • Upfront fees: $520
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.2

    Based on 202 loans.com.au home loan reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2016

    UBank UHomeLoan - Value Offer (Owner Occupier, Principal & Interest)

    UBank UHomeLoan - Value Offer (Owner Occupier, Principal & Interest)

    • Experts Choice Winner - Home Loans 2016
    • No monthly fees
    • 20% minimum deposit required

    interest rate

    3.74% p.a. variable

    comparison rate*

    3.74% p.a.

    Upfront fees

    $0

    Go to site

    More info

    • Experts Choice Winner - Home Loans 2016
    • No monthly fees
    • 20% minimum deposit required
    • Interest rate: 3.74% p.a. variable
    • Comparison rate*: 3.74% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $100,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    4.8

    Based on 56 UBank home loan reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2016

    BCU OMG Home Loan (Owner Occupier)

    BCU OMG Home Loan (Owner Occupier)

    • Make it happen with Experts Choice Winner - Home Loan Credit Union of the Year 2017
    • Choose Principal and Interest or Interest Only options for your bcu OMG loan
    • With redraw facility available and easy pre-approval valid for 3 months, we will make it happen. Apply online now

    interest rate

    3.84% p.a. variable

    comparison rate*

    4.09% p.a.

    Upfront fees

    $900

    Go to site

    More info

    • Make it happen with Experts Choice Winner - Home Loan Credit Union of the Year 2017
    • Choose Principal and Interest or Interest Only options for your bcu OMG loan
    • With redraw facility available and easy pre-approval valid for 3 months, we will make it happen. Apply online now
    • Interest rate: 3.84% p.a. variable
    • Comparison rate*: 4.09% p.a.
    • Upfront fees: $900
    • Ongoing fees: $198.00 yearly
    • Discharge fee: $395.00
    • Extra repayments: yes - free
    • Redraw facility: yes - fees apply
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $100,000
    • Maximum loan amount: $1,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest, Interest Only
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    8.9

    Based on 13 BCU home loan reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2016

    Newcastle Permanent Discounted Variable Home Loan (Owner Occupier, Principal & Interest) (Premium Plus Package)

    Newcastle Permanent Discounted Variable Home Loan (Owner Occupier, Principal & Interest) (Premium Plus Package)

    • Experts Choice - Home Lender of the Year 2016
    • $0 application fee. 100% offset facility available
    • Additional repayments and redraws at any time

    interest rate

    3.84% p.a. variable

    comparison rate*

    4.22% p.a.

    Upfront fees

    $0

    Go to site

    More info

    • Experts Choice - Home Lender of the Year 2016
    • $0 application fee. 100% offset facility available
    • Additional repayments and redraws at any time
    • Interest rate: 3.84% p.a. variable
    • Comparison rate*: 4.22% p.a.
    • Upfront fees: $0
    • Ongoing fees: $395.00 yearly
    • Discharge fee:
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: yes
    • Maximum loan to value ratio: 95.00%
    • Minimum loan amount: $150,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Principal & Interest, Interest Only
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    8.5

    Based on 80 Newcastle Permanent home loan reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2016

    Bank Australia Basic Home Loan (LVR<80%, Owner Occupier)

    Bank Australia Basic Home Loan (LVR<80%, Owner Occupier)

    • Option to fix full loan or split between fixed and variable
    • Redraw available. Flexible repayments
    • Loan repayment pause available

    interest rate

    3.86% p.a. variable

    comparison rate*

    3.90% p.a.

    Upfront fees

    $595

    Go to site

    More info

    • Option to fix full loan or split between fixed and variable
    • Redraw available. Flexible repayments
    • Loan repayment pause available
    • Interest rate: 3.86% p.a. variable
    • Comparison rate*: 3.90% p.a.
    • Upfront fees: $595
    • Ongoing fees: $0.00
    • Discharge fee: $250.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $10,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Principal & Interest, Interest Only
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.7

    Based on 35 Bank Australia home loan reviews

    Need more information?
    Go to site

    More info

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* The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a home loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years, and applies only to this example. Different amounts and terms will result in different comparison rates. Full comparison rate schedules are available from lenders. Costs such as redraw fees or early repayment fees, and savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.

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