Biggest headache I have even had. They told us they would push our application through quickly and there will be a two day turn around. After we applied they said it will now be a five day turn around. 19 Days later (and two extensions on our cooling off period) and we are going to lose the house because they keep asking us to provide stupid documents and asking stupid questions (for example how my uni degree relates to my current job and previous job, provide evidence of your previous job title, provide your tax statements from 2018). Every time we provide them with what they want they take another 24 hours to process then come back with another stupid request. So disappointed we will miss out on the house and lose our deposit because we chose the wrong bank to go with. Never use this bank.
BOQ has good personalised service and has matched interest rates from competitors. Would be better if there were no ATM withdrawal fees as limited bank-owned ATMs, but other than that quite satisfied with the bank.
Customer service has been helpful in the past however interest rate is still quite high for the current market at 3.8%.
By far the worst banking experience I have ever come into contact with. Do not use this bank, save yourself the heartache. Try anyone else.
Competitive interest rates and easy set-up of my loans, but the app and lack of apple pay is ridiculous. The app is so outdated, the safari version is better (barely). Having no apple pay in 2020 is just ridiculous.
We have been with BOQ for a long time. The reason I have never changed is the personal service. I never have to show ID.
They were able to help first home buyers out why describing all the pros and cons and how to best bring down the loan.
Poor online services that are always promised are being updated soon. It's not fair to the good people working at BOQ that their apps and online services are so sub-par. Unless you are technologically incompetent and don't want modern services would not recommend.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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