Bank of Queensland home loan reviews

Bank of Queensland
Bank of Queensland's overall rating for home loans

(as rated by the Mozo community)

7.6 / 10

based on 510 reviews

Price

Features

Customer service

Convenience

Trust

Featured home loan from Bank of Queensland

Recent Bank of Queensland home loan reviews

Bank of Queensland

Bank of Queensland Standard Variable Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   6 / 10

Competitive rates but inconvenient

Has competitive rates but their branches are in very inconvenient locations.

Full review

Has competitive rates but their branches are in very inconvenient locations.

    Price   8 / 10

    Features   8 / 10

    Customer service   8 / 10

    Convenience   1 / 10

    Trust   6 / 10

Less

Betty, Queensland, reviewed 2 months ago

Bank of Queensland

Bank of Queensland home loan review

Overall rating   9 / 10

Competitive premiums and great customer service

We have banked with Bank of Queensland for over 20 years and always found them to be highly competitive, very approachable and always willing to find good solutions to problems - even during difficult times.

Full review

We have banked with Bank of Queensland for over 20 years and always found them to be highly competitive, very approachable and always willing to find good solutions to problems - even during difficult times.

    Price   9 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   9 / 10

    Trust   10 / 10

Less

Alan, Queensland, reviewed 6 months ago

Bank of Queensland

Bank of Queensland home loan review

Overall rating   9 / 10

Competitive premiums and great customer service

We have banked with Bank of Queensland for over 20 years and always found them to be highly competitive, very approachable and always willing to find good solutions to problems - even during difficult times.

Full review

We have banked with Bank of Queensland for over 20 years and always found them to be highly competitive, very approachable and always willing to find good solutions to problems - even during difficult times.

    Price   9 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   9 / 10

    Trust   10 / 10

Less

Alan, Queensland, reviewed 6 months ago

Bank of Queensland

Bank of Queensland Discount Fixed Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   7 / 10

Friendly staff

Quick service

Full review

Quick service

    Price   5 / 10

    Features   5 / 10

    Customer service   8 / 10

    Convenience   8 / 10

    Trust   8 / 10

Less

Danijela, New South Wales, reviewed about 1 year ago

Bank of Queensland

Bank of Queensland Clear Path Line of Credit (Owner Occupier) home loan review

Overall rating   1 / 10

Not happy

Not too happy with them. Gone down hill over the years

Full review

Not too happy with them. Gone down hill over the years

    Price   5 / 10

    Features   3 / 10

    Customer service   1 / 10

    Convenience   2 / 10

    Trust   1 / 10

Less

Nic, Queensland, reviewed about 1 year ago

Bank of Queensland

Bank of Queensland Clear Path Variable Rate Home Loan (Owner Occupier, Principal & Interest) home loan review

Overall rating   0 / 10

Nothing good to say

They do not assist older Australians

Full review

They do not assist older Australians

    Price   0 / 10

    Features   0 / 10

    Customer service   0 / 10

    Convenience   4 / 10

    Trust   0 / 10

Less

Lynn, Queensland, reviewed about 1 year ago

Bank of Queensland

Bank of Queensland Discount Fixed Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   10 / 10

Local bank

Like the location, opening times and friendly staff.

Full review

Like the location, opening times and friendly staff.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Christine, Queensland, reviewed about 1 year ago

Bank of Queensland

Bank of Queensland Standard Variable Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   4 / 10

They don't meet our needs

We asked to not have an offset and they seem to not listen!

Full review

We asked to not have an offset and they seem to not listen!

    Price   5 / 10

Less

Laurelle, Western Australia, reviewed over 1 year ago

Bank of Queensland

Bank of Queensland Clear Path Variable Rate Home Loan (Owner Occupier, Principal & Interest) home loan review

Overall rating   10 / 10

Excellent service in all areas, very efficient

Owner operator ensures efficient service at all times. Convenient, local and advisable.

Full review

Owner operator ensures efficient service at all times. Convenient, local and advisable.

    Price   10 / 10

Less

Geoff, Queensland, reviewed over 1 year ago

Bank of Queensland

Bank of Queensland Line of Credit (Owner Occupier) home loan review

Overall rating   8 / 10

Great service

I talk directly to the manager whenever I need to

Full review

I talk directly to the manager whenever I need to

    Price   7 / 10

Less

Don, Queensland, reviewed almost 2 years ago

Bank of Queensland

Bank of Queensland Clear Path Line of Credit (Owner Occupier) home loan review

Overall rating   8 / 10

The line of credit is a flexible home loan

Pros effective service

Full review

Pros effective service

Less

Dennis, Queensland, reviewed almost 2 years ago

Bank of Queensland

Bank of Queensland Clear Path Variable Rate Home Loan (Owner Occupier, Principal & Interest) home loan review

Overall rating   9 / 10

First name basis service. Just one of the family.

Personal service. You are not just a number. You and your application matter to them.

Full review

Personal service. You are not just a number. You and your application matter to them.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   9 / 10

Less

Ms., Queensland, reviewed over 2 years ago

Bank of Queensland

Bank of Queensland home loan review

Overall rating   7 / 10

Excellent

So convenient, more friendly and a free gifts offer.

Full review

So convenient, more friendly and a free gifts offer.

    Price   9 / 10

    Features   8 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   9 / 10

Less

Ben, Queensland, reviewed over 2 years ago

Bank of Queensland

Bank of Queensland Discount Fixed Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   6 / 10

Average

Interest rates below average

Full review

Interest rates below average

    Price   4 / 10

    Features   6 / 10

    Customer service   7 / 10

    Convenience   7 / 10

    Trust   6 / 10

Less

Dan, Queensland, reviewed over 2 years ago

Bank of Queensland

Bank of Queensland home loan review

Overall rating   10 / 10

Awesome

Bank of Queensland gave me the chance to buy my first home & I'm loving it. The money I'm paying is less than rent per week and that great feeling that I'm not wasting my money paying rent. Thanks heaps BoQ

Full review

Bank of Queensland gave me the chance to buy my first home & I'm loving it. The money I'm paying is less than rent per week and that great feeling that I'm not wasting my money paying rent. Thanks heaps BoQ

    Price   9 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Steve, Western Australia, reviewed over 2 years ago

Bank of Queensland

Bank of Queensland Standard Variable Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   10 / 10

Definitely competitive product and great service

You get to talk to real people who explain in simple terms, the product and what you can expect.

Full review

You get to talk to real people who explain in simple terms, the product and what you can expect.

    Price   9 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Robert, Western Australia, reviewed almost 3 years ago

Bank of Queensland

Bank of Queensland Clear Path Line of Credit (Owner Occupier) home loan review

Overall rating   9 / 10

Great customer service

Great bank with great service.

Full review

Great bank with great service.

    Price   5 / 10

    Features   10 / 10

    Customer service   7 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Christine, Queensland, reviewed almost 3 years ago

Bank of Queensland

Bank of Queensland home loan review

Overall rating   10 / 10

Awesome service and the best rates in town!

BOQ are very accommodating and helpful, They came to our house and did all the paperwork required and the rate was far cheaper than our original bank. Also the manager owns the business and is able to be contacted any time should the need arise....

Full review

BOQ are very accommodating and helpful, They came to our house and did all the paperwork required and the rate was far cheaper than our original bank. Also the manager owns the business and is able to be contacted any time should the need arise. You don't get that anywhere else!

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Scott, Queensland, reviewed almost 3 years ago

Bank of Queensland

Bank of Queensland Clear Path Variable Rate Home Loan (Owner Occupier, Principal & Interest) home loan review

Overall rating   9 / 10

Great

Go above and beyond for the customer, deal directly with the branch manager. Can be a little over the top with paperwork but would defiantly recommend to anyone looking for a home loan.

Full review

Go above and beyond for the customer, deal directly with the branch manager. Can be a little over the top with paperwork but would defiantly recommend to anyone looking for a home loan.

    Price   7 / 10

    Features   8 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   9 / 10

Less

Guy, New South Wales, reviewed almost 3 years ago

Bank of Queensland

Bank of Queensland Discount Variable Rate (Owner Occupier over $1 million, LVR<80%, Principal & Interest) (Privileges Package) home loan review

Overall rating   7 / 10

Great customer service

I like that I can call the bank directly and speak with a loans officer or even the manager without having to go through a call centre. When the person I want to speak with is not available they ALWAYS either call back or we communicate via...

Full review

I like that I can call the bank directly and speak with a loans officer or even the manager without having to go through a call centre. When the person I want to speak with is not available they ALWAYS either call back or we communicate via email. The staff are very reliable and service orientated.

    Price   5 / 10

    Features   7 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   8 / 10

Less

Kathy, Queensland, reviewed almost 3 years ago

Bank of Queensland

Bank of Queensland Clear Path Variable Rate Home Loan (Owner Occupier, Principal & Interest) home loan review

Overall rating   3 / 10

Poor interest rates and poor access to branches.

Recently this mortgage has had 2 rate increases, specifically: 1 rate increase in Nov 2015 and another in Feb 2016 which has increased my mortgage by $100 interest a month. I am disgusted that the reserve bank has left interest rates on hold but...

Full review

Recently this mortgage has had 2 rate increases, specifically: 1 rate increase in Nov 2015 and another in Feb 2016 which has increased my mortgage by $100 interest a month. I am disgusted that the reserve bank has left interest rates on hold but BOQ has decided to increase rates. I will be looking elsewhere.

    Price   2 / 10

    Features   3 / 10

    Customer service   5 / 10

    Convenience   0 / 10

    Trust   3 / 10

Less

Neisha, Queensland, reviewed almost 3 years ago

Bank of Queensland

Bank of Queensland home loan review

Overall rating   6 / 10

Need to give more information to us more frequentl

They don't have a lot of information on what is available for us, i like updates on things that can help us with our loan.

Full review

They don't have a lot of information on what is available for us, i like updates on things that can help us with our loan.

    Price   6 / 10

    Features   4 / 10

    Customer service   5 / 10

    Convenience   7 / 10

    Trust   6 / 10

Less

Melissa, Queensland, reviewed almost 3 years ago

Bank of Queensland

Bank of Queensland Discount Fixed Rate (Owner Occupier, Principal & Interest) (Privileges Package) home loan review

Overall rating   3 / 10

Whats online summary??

Wish i really looked into a bank before i fixed contracts with BOQ. The trust was lost on the first day after signing contracts.

Full review

Wish i really looked into a bank before i fixed contracts with BOQ. The trust was lost on the first day after signing contracts.

    Price   6 / 10

    Features   4 / 10

    Customer service   3 / 10

    Convenience   2 / 10

    Trust   1 / 10

Less

Nicole, New South Wales, reviewed almost 3 years ago

Bank of Queensland

Bank of Queensland Discount Fixed Rate (Owner Occupier, Principal & Interest) (Privileges Package) home loan review

Overall rating   9 / 10

Great customer service

You always get personal service and they do everything to help your particular situation

Full review

You always get personal service and they do everything to help your particular situation

    Price   9 / 10

    Features   8 / 10

    Customer service   10 / 10

    Convenience   9 / 10

    Trust   10 / 10

Less

Fairlie, Queensland, reviewed almost 3 years ago

Bank of Queensland

Bank of Queensland home loan review

Overall rating   9 / 10

Great staff. Great rates.

Bank of Queensland have been extremely helpful. In the time we have had our home loan. They are always very courteous and prompt. The staff never make you feel as if you are asking silly questions, even if you are!

Full review

Bank of Queensland have been extremely helpful. In the time we have had our home loan. They are always very courteous and prompt. The staff never make you feel as if you are asking silly questions, even if you are!

    Price   9 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   9 / 10

    Trust   10 / 10

Less

Kin, Queensland, reviewed almost 3 years ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Home loan comparisons on Mozo - rates updated daily

  • MOZO EXPERTS CHOICE AWARDS 2018

    loans.com.au Essentials Variable 80 (Owner Occupier, Principal & Interest)

    loans.com.au Essentials Variable 80 (Owner Occupier, Principal & Interest)

    • A super-low rate available to purchases & refinance
    • No monthly fees, Redraw facility with no minimum
    • Split loan facility – up to five free splits with fixed rate or identical variable loan product

    interest rate

    3.64% p.a. variable

    comparison rate*

    3.66% p.a.

    upfront fees

    $520

    Go to site

    More info

    • A super-low rate available to purchases & refinance
    • No monthly fees, Redraw facility with no minimum
    • Split loan facility – up to five free splits with fixed rate or identical variable loan product
    • Interest rate: 3.64% p.a. variable
    • Comparison rate*: 3.66% p.a.
    • Upfront fees: $520
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    8.2

    Based on 636 loans.com.au home loan reviews

    Need more information?
    Go to site

    More info

  • HSBC Discounted Home Value Loan (Owner Occupier, Principal & Interest)

    HSBC Discounted Home Value Loan (Owner Occupier, Principal & Interest)

    • Owner occupier only
    • Available to new borrowings to HSBC of $50,000 or more
    • Your own Personal Relationship Manager

    interest rate

    3.59% p.a. variable

    comparison rate*

    3.61% p.a.

    upfront fees

    $150

    Go to site

    More info

    • Owner occupier only
    • Available to new borrowings to HSBC of $50,000 or more
    • Your own Personal Relationship Manager
    • Interest rate: 3.59% p.a. variable
    • Comparison rate*: 3.61% p.a.
    • Upfront fees: $150
    • Ongoing fees: $0.00
    • Discharge fee: $300.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free online
    • Offset account: no
    • Maximum loan to value ratio: 90.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $7,500,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.0

    Based on 109 HSBC home loan reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2018

    Newcastle Permanent Discounted Variable Home Loan (Owner Occupier, Principal & Interest) (Premium Plus Package)

    Newcastle Permanent Discounted Variable Home Loan (Owner Occupier, Principal & Interest) (Premium Plus Package)

    • Interest rate of 3.64% p.a. variable & a comparison rate* of 4.03% p.a.
    • Owner Occupier, Principal & Interest
    • Experts Choice - Australia's Best Customer-Owned Banking & Home Lender of the Year 2018

    interest rate

    3.89% p.a. variable

    comparison rate*

    4.29% p.a.

    upfront fees

    $0

    Go to site

    More info

    • Interest rate of 3.64% p.a. variable & a comparison rate* of 4.03% p.a.
    • Owner Occupier, Principal & Interest
    • Experts Choice - Australia's Best Customer-Owned Banking & Home Lender of the Year 2018
    • Interest rate: 3.89% p.a. variable
    • Comparison rate*: 4.29% p.a.
    • Upfront fees: $0
    • Ongoing fees: $395.00 yearly
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: yes
    • Maximum loan to value ratio: 90.00%
    • Minimum loan amount: $150,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    8.6

    Based on 208 Newcastle Permanent home loan reviews

    Need more information?
    Go to site

    More info

  • ME Basic Home Loan (Owner Occupier, LVR<80%, Principal and Interest)

    ME Basic Home Loan (Owner Occupier, LVR<80%, Principal and Interest)

    • Variable rate only
    • No fees to redraw
    • Meet a mobile banker at a time or place that suits you

    interest rate

    3.97% p.a. variable

    comparison rate*

    3.99% p.a.

    upfront fees

    $400

    Go to site

    More info

    • Variable rate only
    • No fees to redraw
    • Meet a mobile banker at a time or place that suits you
    • Interest rate: 3.97% p.a. variable
    • Comparison rate*: 3.99% p.a.
    • Upfront fees: $400
    • Ongoing fees: $0.00
    • Discharge fee: $350.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $40,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    8.7

    Based on 901 ME home loan reviews

    Need more information?
    Go to site

    More info

  • Virgin Money Reward Me Variable Rate Home Loan (Owner Occupier, Principal & Interest, LVR<80%)

    Virgin Money Reward Me Variable Rate Home Loan (Owner Occupier, Principal & Interest, LVR<80%)

    • Competitive rates from 3.69% p.a.
    • No application fees
    • Receive 20,000 Velocity Points for every $100,000 drawn at settlement.

    interest rate

    3.69% p.a. variable

    comparison rate*

    3.83% p.a.

    upfront fees

    $150

    Go to site

    More info

    • Competitive rates from 3.69% p.a.
    • No application fees
    • Receive 20,000 Velocity Points for every $100,000 drawn at settlement.
    • Interest rate: 3.69% p.a. variable
    • Comparison rate*: 3.83% p.a.
    • Upfront fees: $150
    • Ongoing fees: $10.00 monthly
    • Discharge fee: $320.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: yes
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $750,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.1

    Based on 7 Virgin Money home loan reviews

    Need more information?
    Go to site

    More info

*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

Want more? Compare all 498 home loans in the Mozo comparison engine.

Compare more home loans

Look for a specific type of home loan:

*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

Back to top