BankVic (formerly Police Credit) is an excellent, honest and competitive bank with an emphasis on customer service. We have had our personal and home loans through them for several years and have had other people, such as our conveyancer describe them as being excellent to work with. When you call them you can always get a person that you can have a conversation and joke with if you like and everything gets sorted quickly. Their products offer a great balance of features and competitiveness. They won't be the cheapest in the market but they don't sting you with hidden fees and charges either. Improvements; the main things they could improve are their network of fee-free ATMS and their online platform. They especially need to implement 2-factor authentication for the banking platform, as I think they are probably the only bank that doesn't at this point. Although, they do ring you quickly re any suspect transactions.
Very customer oriented. BankVic originally established as a Co Operative with a fundamental philosophy of returning profits to its member base. That ideal has continued since recently becoming a Bank. Very competitive Interest Rates on all Savings and Loan Accounts. Nil Annual or Administrative Fees.
BankVic was recommended by friend and I couldn't be happier. Both setting up a new account and taking out a home loan was hassle free - no pressure process. I compare that to my original first choice lender (one of big banks) who took on role of 'faux friend' but was later unresponsive to my queries and questions as first time lender. After gaining pre-approval I nonetheless disregarded them and couldn't be happier. Customer service is first rate. They're easy to get hold of and speak with and are professional and genuine in providing service. Products themselves are easy to understand. In my base a 'basic variable home loan'. Easy to log in to my account and see the status of my banking details. Important communications (approvals - rate reductions!) are sent out via SMS - but they never try to sell me additional products. I'm just a satisfied customer - rare - but not yet extinct breed if you're banking with BankVic.
The staff ensure the customer is looked after every step of the way. They are happy to discuss debt consolidation and budgeting. The staff do not rush customers through a transaction or query, but spend adequate time explaining products and services.
I love my bank (BankVic). Just wish they had more branches.
Have been with BankVic for some 35 years and in that time have had no complaints. They even went so far as to loan me 100% of my home loan until the first home loan came through. No fees, always get friendly local people to help with any questions. I just wonder why more people don't bank with them and keep making huge profits for the big 4.
BankVic have great customer service. They are reliable, informative and very helpful. The only negative is that they don't have many branches open on Saturdays.
If I spend a large part of my life and a large part of my earnings paying back a loan, I would like to give it to a bank that cares about me. BankVic makes sure I put my money in the right place.
Staff are amazingly helpful, not what you would normally expect from a bank, great follow up to make sure I am still happy with service, let me know if there is now a better option for my circumstances. Love them.
BankWest underestimated property valuation far from other banks. I had applied for refinance and found Bankwest undervaluing property atleast 50k less than other banks. How come such a big difference? Shame on business for not giving a fair go to customers and not even reasoning why.
I love BankVic! Great rates, friendly service and a range of competitive products.
Police Credit Co-op (now Bank Vic) has been our choice of a banking partner for 30+ years. Now our adult children also bank with this organisation. We have tried 'bank mortgages' but always return to Bank Vic. The service is exceptional, the rates are consistently within the lowest available by a significant amount, rate reductions are passed on very quickly, the on-line banking services are constantly being improved and the security on our account is without exception. The members are the shareholders so the benefits stay with us. Face-to-face banking is available via Westpac branches. What else could you need in a financial institution?
I asked for a home loan by the phone and it was set up for me with only one visit to sign the paper work, and they rang me to let me know it had been approved. No Fuss No Bother and always notified of any increases or decreases right away. I have been with the PC union for about 16 to 18 years now and could not speak more highly of them, they are always very polite and very help full. Something the big banks should take note of.
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