BankVic home loan reviews

BankVic (formerly Police Credit) is an excellent, honest and competitive bank with an emphasis on customer service. We have had our personal and home loans through them for several years and have had other people, such as our conveyancer describe them as being excellent to work with. When you call them you can always get a person that you can have a conversation and joke with if you like and everything gets sorted quickly. Their products offer a great balance of features and competitiveness. They won't be the cheapest in the market but they don't sting you with hidden fees and charges either. Improvements; the main things they could improve are their network of fee-free ATMS and their online platform. They especially need to implement 2-factor authentication for the banking platform, as I think they are probably the only bank that doesn't at this point. Although, they do ring you quickly re any suspect transactions.

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

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Very customer oriented. BankVic originally established as a Co Operative with a fundamental philosophy of returning profits to its member base. That ideal has continued since recently becoming a Bank. Very competitive Interest Rates on all Savings and Loan Accounts. Nil Annual or Administrative Fees.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

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BankVic was recommended by friend and I couldn't be happier. Both setting up a new account and taking out a home loan was hassle free - no pressure process. I compare that to my original first choice lender (one of big banks) who took on role of 'faux friend' but was later unresponsive to my queries and questions as first time lender. After gaining pre-approval I nonetheless disregarded them and couldn't be happier. Customer service is first rate. They're easy to get hold of and speak with and are professional and genuine in providing service. Products themselves are easy to understand. In my base a 'basic variable home loan'. Easy to log in to my account and see the status of my banking details. Important communications (approvals - rate reductions!) are sent out via SMS - but they never try to sell me additional products. I'm just a satisfied customer - rare - but not yet extinct breed if you're banking with BankVic.

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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The staff ensure the customer is looked after every step of the way. They are happy to discuss debt consolidation and budgeting. The staff do not rush customers through a transaction or query, but spend adequate time explaining products and services.

Price   8 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   9 / 10

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I love my bank (BankVic). Just wish they had more branches.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Have been with BankVic for some 35 years and in that time have had no complaints. They even went so far as to loan me 100% of my home loan until the first home loan came through. No fees, always get friendly local people to help with any questions. I just wonder why more people don't bank with them and keep making huge profits for the big 4.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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BankVic have great customer service. They are reliable, informative and very helpful. The only negative is that they don't have many branches open on Saturdays.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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If I spend a large part of my life and a large part of my earnings paying back a loan, I would like to give it to a bank that cares about me. BankVic makes sure I put my money in the right place.

Price   9 / 10

Features   5 / 10

Customer service   8 / 10

Convenience   3 / 10

Trust   8 / 10

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Staff are amazingly helpful, not what you would normally expect from a bank, great follow up to make sure I am still happy with service, let me know if there is now a better option for my circumstances. Love them.

Price   8 / 10

Features   10 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   10 / 10

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BankWest underestimated property valuation far from other banks. I had applied for refinance and found Bankwest undervaluing property atleast 50k less than other banks. How come such a big difference? Shame on business for not giving a fair go to customers and not even reasoning why.

Price   1 / 10

Features   0 / 10

Customer service   1 / 10

Convenience   0 / 10

Trust   0 / 10

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I love BankVic! Great rates, friendly service and a range of competitive products.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Police Credit Co-op (now Bank Vic) has been our choice of a banking partner for 30+ years. Now our adult children also bank with this organisation. We have tried 'bank mortgages' but always return to Bank Vic. The service is exceptional, the rates are consistently within the lowest available by a significant amount, rate reductions are passed on very quickly, the on-line banking services are constantly being improved and the security on our account is without exception. The members are the shareholders so the benefits stay with us. Face-to-face banking is available via Westpac branches. What else could you need in a financial institution?

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

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I asked for a home loan by the phone and it was set up for me with only one visit to sign the paper work, and they rang me to let me know it had been approved. No Fuss No Bother and always notified of any increases or decreases right away. I have been with the PC union for about 16 to 18 years now and could not speak more highly of them, they are always very polite and very help full. Something the big banks should take note of.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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They aren't there for profit so they are more competitive. The staff are pretty friendly. The only problem is the limited branches, but you don't need them often.

Price   8 / 10

Features   7 / 10

Customer service   6 / 10

Convenience   9 / 10

Trust   9 / 10

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Competitive product where it feels as if the bank is considerate of the customer. Interest rate cuts have always been passed on and promptly too. Cons - only two physical branches which can be a little inconvenient however they do compensate this con with brilliant phone and internet banking services. The provision of cost free cheque and deposit books to enable banking at affiliated mainstream banks is also a huge help. I would on the whole, recommend the product to others.

Price   7 / 10

Features   7 / 10

Customer service   5 / 10

Convenience   3 / 10

Trust   7 / 10

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I love the Police Credit. I trust them and the fact that they have some of the lowest fees for their accounts. I do love their customer service and are very approachable if you need to talk about mortgage payment options.

Price   7 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   4 / 10

Trust   9 / 10

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Anyone can have a Home Loan with them. So much less expensive than the Big Banks. Very helpful and explained everything we asked in plain simple language. You can acsess your Savings through Westpac which is great too. If you can't trust the Police's own Credit Union who can you trust !! Stuff the Big Banks go for the Credit Unions.

Price   8 / 10

Features   5 / 10

Customer service   9 / 10

Convenience   6 / 10

Trust   8 / 10

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I have banked with Police Credit for over 30 years and when it came time for a home loan, they lent me 100% with some provisos. They considered me as an individual person; not just a number or what they could get out of me. They have never charged me any fees, although recently have introduced fees payable after a certain number of transactions for everyday accounts. Cannot speak highly enough of them. Only drawback is they have very few outlets and banking needs therefore to be done through Westpac.

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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Police Credit Victoria is a non profit organisation and offers the best services at no cost. You have internet banking, cheque book, debit & credit cards, iPhone banking, term deposits and immediate access to high interest rate deposits too, just to name a few of their services - all without fees. I have been with Police Credit for over 25yrs and cannot speak more highly of the service they provide to their members, and their endeavours to provide new services.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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very low fee banking and staff that are willing to assist with any inquire only minor issue is not many branches but all most everything can be sorted out online or over phone

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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Their products are quite secure and also competitive to some of the larger banks.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   10 / 10

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I in all honesty cannot understand why people still use the Big 4 banks. We have used the coop since 1996 for all of our banking and insurance needs. We have had three different home loans. I just can't fault them. The customer service is excellent. Barbara from Bank World would never get a job here!

Price   8 / 10

Features   2 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Very few fees, and they are low, great rate and helpful friendly staff.

Price   8 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   8 / 10

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Safe, simple, not for profit organisation.

Price   8 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   9 / 10

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Had unnecessary delays in progressing home loan application due to one staff member seemingly not following up / taking action. Other staff members seemed very helpful / efficient. Otherwise all good.

Price   8 / 10

Features   7 / 10

Customer service   5 / 10

Convenience   8 / 10

Trust   5 / 10

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