My only source of income is an aged pension so I am not a big customer. Nevertheless, they always treat me like the most important person in the branch. They are helpful and friendly and always greet me by name. The Bendigo online app is very user friendly and empowering. I was recently scammed out of $1000, a lot of money for me and I cannot speak highly enough of the kindness, helpfulness and understanding of the call centre and the branch. I could not get my money back but they did not make me feel like a fool. They support our local Community in so many ways.
Just make sure you are aware of the fixed loan rates. The bank can still do more in customer service. Especially when you have paid off a loan they are absolutely lacking in any gratitude.
We love the Bendigo Bank, our purchase of a new vehicle was made extremely easy to select with a rate of almost 5% less the the car dealership it was a no brainer
I have banked with this bank since I was young and have found them to always be competitive. They have a good product base and the staff are very friendly and helpful when ever i have questions.
Assists local clubs and organisations with grants several times each year. Always willing to spend time explaining and helping me with their advice.
As far as customer service.goes, I would say it is quite average. It terms of being helpful and understanding this bank has been below average.
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