Zero customer service. 2 hour wait time for simple security code activation. Two weeks later tried the call back thing, that was an hour late by which time I was back at work ( they do call when it's convenient for them) spoke to customer service person with broken english ( I'll call him a DELTA) who was either ignorant, stupid or god forbid telling the truth when he told me that such a massive organisation such as BBL doesn't have a dedicated complaints department. I'll be joining a Credit Union.
Solid bank, low fees, good rates.
I think they really need to look into their customer service of their Bendigo Central branch. I have been a customer for years and had great service until recently they never ever get back to you whether you call them or write to them. If you are in a hurry forget them, they will never stick to a timeline they promise you.
Such great communication and support. I’ve had to claim a new windscreen and they made it so simple.
We love the Bendigo Bank, our purchase of a new vehicle was made extremely easy to select with a rate of almost 5% less the the car dealership it was a no brainer
I have banked with this bank since I was young and have found them to always be competitive. They have a good product base and the staff are very friendly and helpful when ever i have questions.
Assists local clubs and organisations with grants several times each year. Always willing to spend time explaining and helping me with their advice.
Customer service with Bendigo is excellent. Very helpful with any enquiries. Negative is the Term Deposit rates are very low.
As far as customer service.goes, I would say it is quite average. It terms of being helpful and understanding this bank has been below average.
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