I have found the level of personal service fantastic! They have never failed to contact me regarding either a concern with my account or offering advice, which benefits me not the bank. They offer a level of service to country areas that the bigger banks are neglecting and they encourage face to face banking - even in these times. Their products are comparable to other banks, however their link to the local community gives you a level of confidence that they are certainly interested in you as an individual.
Great personal service and teller systems when the big four were virtually forcing every one to electronic. Much more customer orientated and friendly service and not as greedy as big banks because they are community banks. They also have a separate term deposit, Port Phillip fund with higher interest, available, but it is not so secure.
I opened a term deposit some time ago and when it came up for renewal they were able to offer a special interest rate that was higher than want was sent to me in the mail. Was pleased with the staff for telling me about it and giving me the best rate possible. It is up for renewal again in December and hope they can again give me a good rate. I like that I can drive 5 minutes or walk 15 minutes to a branch to discuss in person, and they fill all the details out for me.
Bendigo Bank provides excellent customer service to me whenever I require it. They are extremely helpful either face to face, via phone or internet. I am very comfortable remaining a Bendigo Bank customer.
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