I like ING bank as their customer service which has been outstanding for us, products on offer are fairly pretty good but there's is never any pressure which is why iwe rate ING so highly.
ING are very transparent with their services, products and fees - which is the foundation of trust-based banking that initially drew me into banking exclusively with them. ING products and services meet all my diverse banking needs - from a high interest savings account, home loan, everyday banking and insurance. As time goes on and my needs evolve, I envision transitioning into using more ING services. ING's user-friendly online platforms allow me to manage all of these services and products from my personal devices anywhere in the world, which suits my busy lifestyle. I have never felt more at ease managing money using their secure online platform. Staff responsiveness and general customer relations are exceptional, (including call-centre and online) despite COVID adersely impacting many like corporations I understand that there are limitations to service due being branch-less, but I am happy to work around these in order to enjoy low-cost no frills, low/no cost banking! I would not bank with anyone else, and will continue to advocate for more Australians to make the move to ING!
Great, easy to use online app. Good flexibility. Was good rates at the time we got it (2.5 years ago) but not as competitive now. Offset accounts feature is good and ability to have fixed and variable portions. No ATM fees which is great.
Treatment of long-time customers is shocking and shabby. I used to bank with ING - simple products and easy to use generally though you have to be disciplined with something like the Mortgage Simplifier as it is all in one pot - the home loan and the offset. Beware if you want to leave them. I had my home loans with them. We were looking to refinance and buy a new property. All tracking along well initially but at the 11th hour of moving forward, they changed their rules unilaterally to not lend at all to those running a business. Doesn't matter I was a long-time customer with all my finances there and all paid on time every time just a straight 'we can't help you and further more, you have to move.' Found another bank (better rate and features too actually) during the refinancing and their discharge - there were suddenly more fees added without notice including their legals that I have no say over and that changed since those that were sent to me when I took out the home loan. Will never go back and managed to remove all my savings and super from them too. What a shoddy way to treat a long time customer. Only seem to be interested in shiny new ones!
Brillian, I have contacted customer service a number of times and they have been very helpful. Rates are competitive much better than the big 4 banks.
As far as banks go, I'm really happy with ING, especially the customer service peeps, they are so lovely and helpful. Also, I never pay ATM fees, I get 50c when I withdraw $200+ cash out. They have helped immensely when I was struggling to pay my mortgage and I can split the loans, as well as enjoying redraw on my variable home loan.
I was surprised to see how fast and effective the team was at responding to questions/attending needs, despite the fact that ING does not have a branch anywhere. At first, I truly thought it'd be a hassle to get in touch with someone in case of emergency, but they have proved to be way more fast and efficient than any other bank I used to work with.
Will offer new customers a better rate than existing customers. Always lags behind the market rate when it drops. Custom complaints just repeats the same "we appreciate your feedback" while ignoring what you are saying. Avoid them!
We are first time home buyers and did not have a good experience with the bank after settlement. They show very poor customer service and consideration towards their customers even in difficult time such as this. There was a .2% increase in the interest rate just a week before our settlement while none of the banks were increasing rates. There was no communication from ING regarding the rate increase. We have gone back and forth with the bank with no hope of them even considering our situation during these tough times. I agree they have a clause in their agreement to lock in the rate but change of rate without any notice would merit some consideration. While the customer service is courteous they have done nothing to help us. I would not recommend this bank ever.
ING have a very competitive offering, and their app is easy to use and lets you set up multiple accounts as well.
Being a longstanding banking customer and after being conditionally approved for a mortgage to suck us in, ING ran us around and then let us down on finance. This meant we missed our finance deadline finding out a day before the clause was due. After being told everything was good right up till then we have been quite upset. According to a broker I found out after that they are assessing you at at much higher rates. (Something like 8% compared to 5.5% at the other banks). Poor communication, lack of understanding for clients position has taken me from a strong promoter of ING to a major detractor and I would not recommend anyone deal with them.
Love dealing with ING in most areas. Online functionality is first class and customer service is usually on point. The issue I have with ING is that they sucker you in with a great upfront rate, but then never reprice it. They only offer great rates to new customers and existing customers don't get the benefit. So if you want a good rate and are happy to refinance in a couple of years ING is the way to go.
ING's online banking is very convenient for our modern lifestyle with no fees for using other banking ATMs. ING's home loan rates are equal to the best around and they are very approachable with great customer service, being contactable 24 hours a day for most if not all services. Very happy with ING.
I am pleased with them, particularly the lack of ATM fees. They are very good if you have any problems. We switched earlier this year to lower interest rate. Still not as low as we would like. They are always courteous and willing to help. Mapping on website easy to get around
Horrible! Would give 0 stars if I could. Uncompassionate and uncaring. Long term loyal customer and have never missed a payment. However I am completely dissatisfied with the actions of this global "caring" bank". Given the current economy and challenges we are all facing, it is amazing no compassion is shown. Every financial institution is fighting for our business offering competitive home loans both in the fixed and variable options. This bank is not willing to look at any flexibility in the fixed home rate even though I'm getting charged close to 4% and some institutions are offering just over 2%. Although I said I'm happy to re-enter into a new contract with ING, they still want to charge me the enormous breakout cost close to $9000 to sign up to another contract with them. WOW! Losing a customer and their network forever over $9000. That money might not be a lot for you banks but at the moment, that money goes a long way to help every day folks. Okay ING, thanks for nothing and after a couple more months, you will never have my business again and I'll be sure to share my unfortunate experience.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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