ING home loan reviews

I Like that have been able to use any ATM without fees for sometime now, the convenience of access to someone 24/7 and the professionalism of the bank. They are always helpful.

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   2 / 10

Trust   8 / 10

Less

Very easy to use, no problem with help.

Price   7 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   8 / 10

Less

I went with ING because they had a good mix of low variable rate with an offset and a low fixed rate. I liked how the Orange Everyday offset account had free ATM withdrawals and was impressed that when the big 4 banks killed ATM fees that ING went out of its way to add free overseas ATM access - not that I'll use it much, but I think that says something very positive about the way ING treats their customers.

Price   8 / 10

Less

I've been with ING Direct for many years now, and have been very pleased with them and would also recommend them to my family and friends.

Price   10 / 10

Less

Beat bank ever for me.

Price   8 / 10

Less

Although they promise fast responses, dealing with applications can be tiresome. Once a loan is set up this bank is great but if you want to refinance it is a long drawn out process even for existing customers.

Price   5 / 10

Less

Staff are friendly and knowledgeable. Internet banking is also easy to use. Their call centre is located in Australia which is very important for me due to convenience.

Price   6 / 10

Less

Interest rates are too high but they have good customer service.

Price   3 / 10

Less

Great customer service, ING's banking app is very user friendly. Can't fault the bank or it's products. Only negatives, no physical branches.

Price   8 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   8 / 10

Less

I love all the extra features of the ING orange advantage card which is linked to my homeloan account.

Price   10 / 10

Features   10 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   7 / 10

Less

Can only be used online. Great redraw system that can be used from a mobile app. Redraw can be used to pay bills or transfer funds. I have found all fund transfers available the next working day.

Price   7 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   8 / 10

Less

Great customer service. Excellent customer rebates and rewards. Great interest rates.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

Typical bank. I would change but I'm sure they are all the same.

Price   3 / 10

Features   4 / 10

Customer service   6 / 10

Convenience   5 / 10

Trust   7 / 10

Less

They are great - the best bank I've ever used

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   9 / 10

Less

Pros - Low interest rates for home loans Great phone service Cons No branches (free non-ING ATM use)

Price   10 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   9 / 10

Less