ING home loan reviews

I Like that have been able to use any ATM without fees for sometime now, the convenience of access to someone 24/7 and the professionalism of the bank. They are always helpful.

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   2 / 10

Trust   8 / 10

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Very easy to use, no problem with help.

Price   7 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   8 / 10

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I went with ING because they had a good mix of low variable rate with an offset and a low fixed rate. I liked how the Orange Everyday offset account had free ATM withdrawals and was impressed that when the big 4 banks killed ATM fees that ING went out of its way to add free overseas ATM access - not that I'll use it much, but I think that says something very positive about the way ING treats their customers.

Price   8 / 10

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I've been with ING Direct for many years now, and have been very pleased with them and would also recommend them to my family and friends.

Price   10 / 10

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Beat bank ever for me.

Price   8 / 10

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Although they promise fast responses, dealing with applications can be tiresome. Once a loan is set up this bank is great but if you want to refinance it is a long drawn out process even for existing customers.

Price   5 / 10

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Staff are friendly and knowledgeable. Internet banking is also easy to use. Their call centre is located in Australia which is very important for me due to convenience.

Price   6 / 10

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Interest rates are too high but they have good customer service.

Price   3 / 10

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Great customer service, ING's banking app is very user friendly. Can't fault the bank or it's products. Only negatives, no physical branches.

Price   8 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   8 / 10

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I love all the extra features of the ING orange advantage card which is linked to my homeloan account.

Price   10 / 10

Features   10 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   7 / 10

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Can only be used online. Great redraw system that can be used from a mobile app. Redraw can be used to pay bills or transfer funds. I have found all fund transfers available the next working day.

Price   7 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   8 / 10

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Great customer service. Excellent customer rebates and rewards. Great interest rates.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Typical bank. I would change but I'm sure they are all the same.

Price   3 / 10

Features   4 / 10

Customer service   6 / 10

Convenience   5 / 10

Trust   7 / 10

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They are great - the best bank I've ever used

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   9 / 10

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Pros - Low interest rates for home loans Great phone service Cons No branches (free non-ING ATM use)

Price   10 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   9 / 10

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Got a competitive rate with ING for home loan. Dealt with them over the phone a few times and everytime they have been really helpful and easy to deal with. No frustrations.

Price   9 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   4 / 10

Trust   9 / 10

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We have been with them for years never any issues

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Happy with them always helpful anytime. Only con is yhey don't have any branches where you can draw out money only ATM's but they do pay the fees involved.

Price   6 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   3 / 10

Trust   7 / 10

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ING have very helpful staff that take time to ensure all of my queries are met each time I have contacted them on the phone. This gives me confidence that ING have staff knows what they are doing. Their mortgage simplifier is indeed simple to understand, a no frills loan that allows me to view and manage it online as well as receive 6 monthly statements. As they don't have branches in my town I do everything online and this is very adequate for my needs, however this may be something people need to be aware of if they need to speak to someone face to face. Their rates are competitive to other lenders and if they increase the rates it is done prior to giving written notice (only by 2-3 weeks usually).

Price   5 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   7 / 10

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ING is the best bank for products, customer service and innovation with new ideas to improve services and benefits.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I switched to ING three years ago and I've never looked back.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Very helpful staff. Always happy to review interest rate to keep business.

Price   7 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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Never had a hassle but on the odd times I have called for info or assistance they fix and are great with their customer service .. I am a happy customer.

Price   3 / 10

Features   3 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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Great having no fees and ability to redraw any amount at any time, but interest rate isn't as competitive as it used to be.

Price   7 / 10

Features   10 / 10

Customer service   6 / 10

Convenience   8 / 10

Trust   6 / 10

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I have been very happy with ING in general, but I have seen the interest rates start to creep up compared to other offer financial institutions, which is not great!

Price   7 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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