Like most banks ING are quick to increase interest rates when there is a cash rate change but very slow to decrease. You have to threaten to leave them in order to get a rate reduction. Customer service is good, usually don't have to wait too long when calling them and they are always friendly and helpful.
Moved home loan to ING 5 years ago and have never had to change. We review our options every year and have not had to change as they always have the best rates!
ING are fantastic. Never had any problems with them at all. I would recommend them to anyone.
ING is competitive, customer focused and innovative.
Easy loan process. Good products and easy to use app on phone. Competitive fixed rates... variable not so much.
ING is okay. But the bank does not value its existing customers. For example, when the interest rate drops, it doesn’t drop our home loan until we call them up and argue for over half an hour to get the rate drop applied to our loan.
I have been mostly happy with ING, few hiccups when I refinanced that took a couple of months to sort out but otherwise pretty happy overall.
We changed all our banking products to ING about 2 years ago and I have only been impressed with their service, their products and the entire arrangement. I was tired of the constant disappointment we experienced dealing with ANZ, our former provider. Making the move to ING was the best financial decision we made.
Great communicators, plain English documents and Australian call centres.
I have already recommended ING to many of my friends and family especially in regards to their home loans. They have accommodated our needs over the years and have done so with compassion. Highly recommend.
I'm extremely happy with ING!
Great rates. Easy to access excess money.
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