Thumbnail icon for ING

ING Home loan reviews

Overall rating
7.9/10
Price
7.7/10
Features
7.1/10
Customer service
7.8/10
Convenience
7.2/10
Trust
7.8/10
Based on 703 reviews as rated by the Mozo community.

Featured home loan from ING

Mortgage Simplifier

interest rate
2.78% p.a. variable
comparison rate*
2.81% p.a.

Promoted

Recent ING home loan reviews

Sort reviews by: date | star rating
  • ING Home Loan review

    Overall rating   0 / 10
    Go with a mainstream lender who stays competitive

    Got my loan with ING through MYRATE. Worst decision I’ve ever made and have been paying very high interest rates for years. They only give good rates to new customers and they won’t drop their customers interest rate if they know you can’t go anywhere else because of low equity. All my other banks have automatically dropped interest rates through out the years. But not ING or MYRATE

    Price
    0 / 10
    Features
    0 / 10
    Customer service
    0 / 10
    Convenience
    0 / 10
    Trust
    0 / 10
    Less
    Jay, Queensland, reviewed 13 days ago
  • ING Orange Advantage (LVR<80%, Owner Occupier, Principal & Interest) (Package) review

    Overall rating   10 / 10
    Best bank!

    Quick and efficient service, good rates, good features, no transaction fees.

    Price
    10 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    David, New South Wales, reviewed about 1 month ago
  • ING Fixed Rate Loan (Owner Occupier, Principal & Interest) review

    Overall rating   7 / 10
    Competitive and trustworthy.

    We are overall happy with this bank. We refinanced with them and they enabled us to purchase a new home.

    Price
    7 / 10
    Features
    2 / 10
    Customer service
    7 / 10
    Convenience
    4 / 10
    Trust
    6 / 10
    Less
    Anna, South Australia, reviewed about 1 month ago
  • ING Orange Advantage (LVR<80%, Owner Occupier, Principal & Interest) (Package) review

    Overall rating   8 / 10
    Competitive premiums and great customer service.

    I've been very happy with ING. Good rates and good customer service.

    Price
    9 / 10
    Features
    9 / 10
    Customer service
    8 / 10
    Convenience
    8 / 10
    Trust
    9 / 10
    Less
    Kate, New South Wales, reviewed about 2 months ago
  • ING Home Loan review

    Overall rating   9 / 10
    Highly recommend.

    ING have one of the more competitive rates on the market. They don't have a physical branch however to go to.

    Price
    8 / 10
    Features
    7 / 10
    Customer service
    9 / 10
    Convenience
    5 / 10
    Trust
    8 / 10
    Less
    Liam, New South Wales, reviewed about 2 months ago
  • ING Fixed Rate Loan (Owner Occupiers with Orange Advantage, Principal & Interest) (Orange Advantage) review

    Overall rating   10 / 10
    Would recommend ING.

    ING is an easy home loan that helps us manage our money. We love the app.

    Price
    10 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Amy, Queensland, reviewed about 2 months ago
  • ING Mortgage Simplifier (LVR<80%, Owner Occupier, Principal & Interest) review

    Overall rating   10 / 10
    Brilliant bank. Great rates and great products.

    ING are a great bank to deal with. Competitive rates, great customer service and great products. Only downfall is that their only outlet is in Sydney's CBD but because everything can be done online or over the phone, you don't need to physically go into the bank. Post office will handle deposits if required.

    Price
    10 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Sharon, New South Wales, reviewed about 2 months ago
  • ING Orange Advantage (LVR<80%, Owner Occupier, Principal & Interest) (Package) review

    Overall rating   8 / 10
    Good reliable bank

    Excellent bank. Interest rates are a little higher than some for loans, but free ATM and Pay Wave are both big pluses.

    Price
    8 / 10
    Features
    8 / 10
    Customer service
    8 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Gavin, South Australia, reviewed about 2 months ago
  • ING Orange Advantage (LVR<80%, Owner Occupier, Principal & Interest) (Package) review

    Overall rating   6 / 10
    Good customer service but....

    Like most banks ING are quick to increase interest rates when there is a cash rate change but very slow to decrease. You have to threaten to leave them in order to get a rate reduction. Customer service is good, usually don't have to wait too long when calling them and they are always friendly and helpful.

    Price
    6 / 10
    Features
    4 / 10
    Customer service
    8 / 10
    Convenience
    5 / 10
    Trust
    5 / 10
    Less
    Sheldon, Victoria, reviewed 4 months ago
  • ING Fixed Rate Loan (Owner Occupiers with Orange Advantage, Principal & Interest) (Orange Advantage) review

    Overall rating   8 / 10
    Great bank and even better home loans!

    Moved home loan to ING 5 years ago and have never had to change. We review our options every year and have not had to change as they always have the best rates!

    Price
    8 / 10
    Features
    9 / 10
    Customer service
    9 / 10
    Convenience
    6 / 10
    Trust
    9 / 10
    Less
    Hailey, Western Australia, reviewed 4 months ago
  • ING Mortgage Simplifier (LVR<80%, Owner Occupier, Principal & Interest) review

    Overall rating   10 / 10
    ING are awesome.

    ING are fantastic. Never had any problems with them at all. I would recommend them to anyone.

    Price
    9 / 10
    Features
    9 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Melanie, New South Wales, reviewed 4 months ago
  • ING Mortgage Simplifier (LVR<80%, Owner Occupier, Principal & Interest) review

    Overall rating   9 / 10
    Competitive, customer focused and innovative.

    ING is competitive, customer focused and innovative.

    Price
    10 / 10
    Features
    9 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Marc, New South Wales, reviewed 4 months ago
  • ING Orange Advantage (LVR<80%, Owner Occupier, Principal & Interest) (Package) review

    Overall rating   10 / 10
    Competitive fixed rates...variable not so much.

    Easy loan process. Good products and easy to use app on phone. Competitive fixed rates... variable not so much.

    Price
    8 / 10
    Features
    9 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    9 / 10
    Less
    Deborah, Queensland, reviewed 4 months ago
  • ING Orange Advantage (LVR<80%, Owner Occupier, Principal & Interest) (Package) review

    Overall rating   6 / 10
    Good bank as a customer only.

    ING is okay. But the bank does not value its existing customers. For example, when the interest rate drops, it doesn’t drop our home loan until we call them up and argue for over half an hour to get the rate drop applied to our loan.

    Price
    6 / 10
    Features
    7 / 10
    Customer service
    5 / 10
    Convenience
    8 / 10
    Trust
    6 / 10
    Less
    Yifan, New South Wales, reviewed 4 months ago
  • ING Home Loan review

    Overall rating   10 / 10
    The best bank.

    ING has only been wonderful to deal with. So glad we made the move away from the big banks.

    Price
    10 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Michelle, Western Australia, reviewed 4 months ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

    Home loan comparisons on Mozo - rates updated daily

    • UHomeLoan - Discount Offer

      interest rate
      2.59% p.a. variableApply now to get this rate from 3 Apr
      comparison rate*
      2.59% p.a.Apply now to get this rate from 3 Apr

      Promoted
    • Mortgage Simplifier

      interest rate
      2.78% p.a. variable
      comparison rate*
      2.81% p.a.

      Promoted
    • Smart Home Loan 80

      interest rate
      2.63% p.a. variable
      comparison rate*
      2.65% p.a.

      Promoted
    • Discounted Home Value Loan

      interest rate
      2.65% p.a. variable
      comparison rate*
      2.66% p.a.

      Promoted
    • Special Real Deal Home Loan

      interest rate
      2.94% p.a. variable
      comparison rate*
      2.98% p.a.

      Promoted

    *WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

    Want more? Compare all 546 home loans in the Mozo comparison engine.

    Compare more home loans

    About Mozo community reviews

    Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.