Without doubt the worst bank i have ever had to deal with. I have been trying to get a mortgage discharged for 2 weeks and despite several follow up calls I: 1. Cannot get any manager to call me regarding my account 2. They have not moved on sending the information to the solicitors to get the paperwork complete. I have had to follow them up DAILY to make sure they are doing their job but despite this still cannot get anyone in a senior position to take a phone call. Do not bank with ING if you value your sanity.
Absolutely do not recommend. They took 6 weeks to decline WITH pre-approval, after repeatedly advising that I would have an answer within 2-5 days. Eventually they declined on 2 facts which were there the whole time - resell time and bushfire risk. Declined the day before the finance clause expired. Almost cost me the deposit. A total joke of a bank. Got the loan from a Broker within 7 days!
Unreliable information. Late with legal documents. Don’t return calls. The list goes on.
ING recently helped us refinance our mortgage, leveraging a lower interest rate, maximising our property worth and putting more money back in our pockets. They were friendly and honest, and handled everything in the transition process from one back to another.
Great for very low to no fees. Rates are fair not fantastic. Customer service is adequate how ever they seem to run off a if you don't ask and we wont tell you anything system. You have to approach them for most things and loyalty doesn't equate to any discounts.
Great customer service which is available at all hours. Competitive and great alternative to big banks.
I was initially concerned by not having the ability to go into a Branch due to ING not having any physical branches; however their online and phone customer service is on par if not better than other banks I have dealt with at the Branch level.
Great and easy service. No cons that I have found.
I like the fact that ING has an excellent online interface, competitive rates, and the flexibility to make extra repayments. I would like the ability to make further repayments without incurring break fees. At the moment, I can only make $10,000 in additional repayments a year. Overall though, I enjoy banking with ING.
ING's customer service is stellar! So helpful and warm, I have a number of accounts/loans with them. Unfortunately they couldn't be as competitive with my recent mortgage refinance, but they were so sweet I felt like staying with them just because.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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