ING home loan reviews

ING are fantastic. Never had any problems with them at all. I would recommend them to anyone.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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ING is competitive, customer focused and innovative.

Price   10 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Easy loan process. Good products and easy to use app on phone. Competitive fixed rates... variable not so much.

Price   8 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   9 / 10

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ING is okay. But the bank does not value its existing customers. For example, when the interest rate drops, it doesn’t drop our home loan until we call them up and argue for over half an hour to get the rate drop applied to our loan.

Price   6 / 10

Features   7 / 10

Customer service   5 / 10

Convenience   8 / 10

Trust   6 / 10

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ING has only been wonderful to deal with. So glad we made the move away from the big banks.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I have been mostly happy with ING, few hiccups when I refinanced that took a couple of months to sort out but otherwise pretty happy overall.

Price   9 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   6 / 10

Trust   6 / 10

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We changed all our banking products to ING about 2 years ago and I have only been impressed with their service, their products and the entire arrangement. I was tired of the constant disappointment we experienced dealing with ANZ, our former provider. Making the move to ING was the best financial decision we made.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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Like all banks, they suffer from charging customers all they can.

Price   2 / 10

Features   4 / 10

Customer service   6 / 10

Convenience   8 / 10

Trust   2 / 10

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Great communicators, plain English documents and Australian call centres.

Price   8 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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They are useless and don't help with anything. So disappointed we went to them.

Price   3 / 10

Customer service   0 / 10

Convenience   3 / 10

Trust   0 / 10

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I have already recommended ING to many of my friends and family especially in regards to their home loans. They have accommodated our needs over the years and have done so with compassion. Highly recommend.

Price   9 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   5 / 10

Trust   10 / 10

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I'm extremely happy with ING!

Price   9 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   8 / 10

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Great rates. Easy to access excess money.

Price   10 / 10

Features   5 / 10

Customer service   8 / 10

Convenience   2 / 10

Trust   10 / 10

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Fantastic product. I love the round up facility and find the bank honest and service fantastic.

Price   8 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   6 / 10

Trust   8 / 10

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Great service when needed, love the no fee redraw facility.

Price   8 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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