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ING home loan reviews

ING
ING's overall rating for home loans

(as rated by the Mozo community)

7.9 / 10

based on 691 reviews

Price

Features

Customer service

Convenience

Trust

Featured home loan from ING

Recent ING home loan reviews

ING

ING Mortgage Simplifier (Owner Occupier, Principal & Interest) Mortgage Simplifier review

Overall rating   10 / 10

ING are awesome.

ING are fantastic. Never had any problems with them at all. I would recommend them to anyone.

Full review

ING are fantastic. Never had any problems with them at all. I would recommend them to anyone.

    Price   9 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Melanie, New South Wales, reviewed about 16 hours ago

ING

ING Mortgage Simplifier (Owner Occupier, Principal & Interest) Mortgage Simplifier review

Overall rating   9 / 10

Competitive, customer focused and innovative.

ING is competitive, customer focused and innovative.

Full review

ING is competitive, customer focused and innovative.

    Price   10 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Marc, New South Wales, reviewed about 16 hours ago

ING

ING Orange Advantage (LVR<80%, Owner Occupier, Principal & Interest) (Package) Orange Advantage (Package) review

Overall rating   10 / 10

Competitive fixed rates...variable not so much.

Easy loan process. Good products and easy to use app on phone. Competitive fixed rates... variable not so much.

Full review

Easy loan process. Good products and easy to use app on phone. Competitive fixed rates... variable not so much.

    Price   8 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   9 / 10

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Deborah, Queensland, reviewed 14 days ago

ING

ING Orange Advantage (LVR<80%, Owner Occupier, Principal & Interest) (Package) Orange Advantage (Package) review

Overall rating   6 / 10

Good bank as a customer only.

ING is okay. But the bank does not value its existing customers. For example, when the interest rate drops, it doesn’t drop our home loan until we call them up and argue for over half an hour to get the rate drop applied to our loan.

Full review

ING is okay. But the bank does not value its existing customers. For example, when the interest rate drops, it doesn’t drop our home loan until we call them up and argue for over half an hour to get the rate drop applied to our loan.

    Price   6 / 10

    Features   7 / 10

    Customer service   5 / 10

    Convenience   8 / 10

    Trust   6 / 10

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Yifan, New South Wales, reviewed 15 days ago

ING

ING Home Loan review

Overall rating   10 / 10

The best bank.

ING has only been wonderful to deal with. So glad we made the move away from the big banks.

Full review

ING has only been wonderful to deal with. So glad we made the move away from the big banks.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Michelle, Western Australia, reviewed 16 days ago

ING

ING Home Loan review

Overall rating   8 / 10

Competitive interest rates & good customer service

I have been mostly happy with ING, few hiccups when I refinanced that took a couple of months to sort out but otherwise pretty happy overall.

Full review

I have been mostly happy with ING, few hiccups when I refinanced that took a couple of months to sort out but otherwise pretty happy overall.

    Price   9 / 10

    Features   8 / 10

    Customer service   7 / 10

    Convenience   6 / 10

    Trust   6 / 10

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Kate, New South Wales, reviewed 16 days ago

ING

ING Home Loan review

Overall rating   10 / 10

Perfect all round.

We changed all our banking products to ING about 2 years ago and I have only been impressed with their service, their products and the entire arrangement. I was tired of the constant disappointment we experienced dealing with ANZ, our former...

Full review

We changed all our banking products to ING about 2 years ago and I have only been impressed with their service, their products and the entire arrangement. I was tired of the constant disappointment we experienced dealing with ANZ, our former provider. Making the move to ING was the best financial decision we made.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   10 / 10

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Michelle, Western Australia, reviewed 21 days ago

ING

ING Home Loan review

Overall rating   3 / 10

Good customer service.

Like all banks, they suffer from charging customers all they can.

Full review

Like all banks, they suffer from charging customers all they can.

    Price   2 / 10

    Features   4 / 10

    Customer service   6 / 10

    Convenience   8 / 10

    Trust   2 / 10

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John, South Australia, reviewed 29 days ago

ING

ING Mortgage Simplifier (Owner Occupier, Principal & Interest) Mortgage Simplifier review

Overall rating   9 / 10

No fuss, great to deal with, competent

Great communicators, plain English documents and Australian call centres.

Full review

Great communicators, plain English documents and Australian call centres.

    Price   8 / 10

    Features   7 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   9 / 10

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Ben, Tasmania, reviewed 29 days ago

ING

ING Home Loan review

Overall rating   0 / 10

Hopeless.

They are useless and don't help with anything. So disappointed we went to them.

Full review

They are useless and don't help with anything. So disappointed we went to them.

    Price   3 / 10

    Customer service   0 / 10

    Convenience   3 / 10

    Trust   0 / 10

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Darlene, Queensland, reviewed 30 days ago

ING

ING Orange Advantage (LVR<80%, Owner Occupier, Principal & Interest) (Package) Orange Advantage (Package) review

Overall rating   8 / 10

Great bank. Honest, loyal and compassionate.

I have already recommended ING to many of my friends and family especially in regards to their home loans. They have accommodated our needs over the years and have done so with compassion. Highly recommend.

Full review

I have already recommended ING to many of my friends and family especially in regards to their home loans. They have accommodated our needs over the years and have done so with compassion. Highly recommend.

    Price   9 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   5 / 10

    Trust   10 / 10

Less

Ashleigh, New South Wales, reviewed about 1 month ago

ING

ING Mortgage Simplifier (Owner Occupier, Principal & Interest) Mortgage Simplifier review

Overall rating   8 / 10

Extremely happy with ING!

I'm extremely happy with ING!

Full review

I'm extremely happy with ING!

    Price   9 / 10

    Features   7 / 10

    Customer service   9 / 10

    Convenience   8 / 10

    Trust   8 / 10

Less

Belinda, South Australia, reviewed about 1 month ago

ING

ING Mortgage Simplifier (Owner Occupier, Principal & Interest) Mortgage Simplifier review

Overall rating   10 / 10

Great rates.

Great rates. Easy to access excess money.

Full review

Great rates. Easy to access excess money.

    Price   10 / 10

    Features   5 / 10

    Customer service   8 / 10

    Convenience   2 / 10

    Trust   10 / 10

Less

Angela, Queensland, reviewed about 1 month ago

ING

ING Mortgage Simplifier (Owner Occupier, Principal & Interest) Mortgage Simplifier review

Overall rating   9 / 10

ING bank are fantastic.

Fantastic product. I love the round up facility and find the bank honest and service fantastic.

Full review

Fantastic product. I love the round up facility and find the bank honest and service fantastic.

    Price   8 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   6 / 10

    Trust   8 / 10

Less

Melinda, Western Australia, reviewed about 1 month ago

ING

ING Orange Advantage (LVR<80%, Owner Occupier, Principal & Interest) (Package) Orange Advantage (Package) review

Overall rating   9 / 10

Handy, trusty, reliable

Great service when needed, love the no fee redraw facility.

Full review

Great service when needed, love the no fee redraw facility.

    Price   8 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Rachel, Victoria, reviewed about 2 months ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Home loan comparisons on Mozo - rates updated daily

  • loans.com.au Smart Home Loan (Owner Occupier, Principal & Interest)

    loans.com.au Smart Home Loan (Owner Occupier, Principal & Interest)

    • For purchase and refinance, min 20% deposit
    • No application or ongoing fees
    • Unlimited redraws and additional repayments

    interest rate

    2.88% p.a. variable

    comparison rate*

    2.90% p.a.

    upfront fees

    $520

    Go to site

    More info

    • For purchase and refinance, min 20% deposit
    • No application or ongoing fees
    • Unlimited redraws and additional repayments
    • Interest rate: 2.88% p.a. variable
    • Comparison rate*: 2.90% p.a.
    • Upfront fees: $520
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $1,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Overall rating

    8.2

    Based on 639 loans.com.au home loan reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2019

    UBank UHomeLoan - Discount Offer (Owner Occupier, Principal & Interest)

    UBank UHomeLoan - Discount Offer (Owner Occupier, Principal & Interest)

    • $0 application fee for variable rate, $0 ongoing fees, $0 annual fees
    • No monthly fees
    • 20% minimum deposit required. Minimum loan amount $700k

    interest rate

    2.84% p.a. variable

    comparison rate*

    2.84% p.a.

    upfront fees

    $0

    Go to site

    More info

    • $0 application fee for variable rate, $0 ongoing fees, $0 annual fees
    • No monthly fees
    • 20% minimum deposit required. Minimum loan amount $700k
    • Interest rate: 2.84% p.a. variable
    • Comparison rate*: 2.84% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $200,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Overall rating

    8.3

    Based on 7 UBank home loan reviews

    Need more information?
    Go to site

    More info

  • Athena Variable Home Loan (Owner Occupier, Principal & Interest)

    Athena Variable Home Loan (Owner Occupier, Principal & Interest)

    • No application fees
    • No monthly fees
    • No annual fees

    interest rate

    2.84% p.a. variable

    comparison rate*

    2.80% p.a.

    upfront fees

    $0

    Go to site

    More info

    • No application fees
    • No monthly fees
    • No annual fees
    • Interest rate: 2.84% p.a. variable
    • Comparison rate*: 2.80% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $100,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Overall rating

    10.0

    Based on 1 Athena home loan reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2019

    Tic:Toc Variable Home Loan (Owner Occupier, Principal & Interest)

    Tic:Toc Variable Home Loan (Owner Occupier, Principal & Interest)

    • A low hassle online home loan.
    • Tic:Toc’s award winning platform means you could save thousands with low rates and no application, valuation or settlement fees.
    • Unlimited free redraws and extra repayments.

    interest rate

    2.79% p.a. variable

    comparison rate*

    2.80% p.a.

    upfront fees

    $0

    Go to site

    More info

    • A low hassle online home loan.
    • Tic:Toc’s award winning platform means you could save thousands with low rates and no application, valuation or settlement fees.
    • Unlimited free redraws and extra repayments.
    • Interest rate: 2.79% p.a. variable
    • Comparison rate*: 2.80% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $325.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: Optional - $10 per month
    • Maximum loan to value ratio: 90.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Overall rating

    9.0

    Based on 1 Tic:Toc home loan reviews

    Need more information?
    Go to site

    More info

  • Homestar Star Essentials Home Loan (Owner Occupier, Principal & Interest)

    Homestar Star Essentials Home Loan (Owner Occupier, Principal & Interest)

    • No annual or monthly fees
    • Unlimited extra repayments & Free online redraw
    • Upfront fees waived – limited time offer

    interest rate

    2.74% p.a. variable

    comparison rate*

    2.77% p.a.

    upfront fees

    $596

    Go to site

    More info

    • No annual or monthly fees
    • Unlimited extra repayments & Free online redraw
    • Upfront fees waived – limited time offer
    • Interest rate: 2.74% p.a. variable
    • Comparison rate*: 2.77% p.a.
    • Upfront fees: $596
    • Ongoing fees: $0.00
    • Discharge fee: $535.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $150,000
    • Maximum loan amount: $850,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Overall rating

    6.8

    Based on 23 Homestar home loan reviews

    Need more information?
    Go to site

    More info

*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

Want more? Compare all 534 home loans in the Mozo comparison engine.

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*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

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