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Macquarie Home loan reviews

Overall rating
5.8/10
Price
6.1/10
Features
5.5/10
Customer service
5.7/10
Convenience
5.1/10
Trust
5.9/10
Based on 122 reviews as rated by the Mozo community.
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Recent Macquarie home loan reviews

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  • Macquarie Offset Home Loan (Owner Occupier, LVR<60%, Principal & Interest) (Package) (Package) review

    Overall rating   7 / 10
    Great customer service.

    As a whole, is ok. Has most of the bells and whistles like multiple offset accounts with a rewards credit card. However they don't have ATMs which makes depositing cash into your account a bit difficult unless you are able to visit one of their branches (open only Monday-Friday). I think they have one in most states so it's not like they have an abundance of branches. BPay payments are available however you can't schedule them for future dates which is absolutely stupid. On the upside, their online banking is brilliant and customer service is done by someone in Australia and they are always very helpful.

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    Price
    7 / 10
    Features
    7 / 10
    Customer service
    10 / 10
    Convenience
    6 / 10
    Trust
    10 / 10
    Less
    Angie, Queensland, reviewed 14 days ago
  • Macquarie Offset Home Loan (Owner Occupier, LVR<60%, Principal & Interest) (Package) (Package) review

    Overall rating   8 / 10
    Excellent choice for those who want flexibility.

    The product we use with Macquarie is quite flexible and the options to have multiple offset accounts allow us to pool our money in a way that makes managing our funds easy.

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    Price
    8 / 10
    Features
    10 / 10
    Customer service
    7 / 10
    Convenience
    6 / 10
    Trust
    7 / 10
    Less
    Alex, Australian Capital Territory, reviewed 22 days ago
  • Macquarie Basic Home Loan (Owner Occupier, LVR<60%, Principal & Interest) review

    Overall rating   9 / 10
    Simple app

    So far so good.

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    Price
    10 / 10
    Features
    6 / 10
    Customer service
    6 / 10
    Convenience
    7 / 10
    Trust
    8 / 10
    Less
    Dawn, Queensland, reviewed about 1 month ago
  • Macquarie Offset Home Loan (Fixed, Owner Occupier, Principal & Interest) (Package) review

    Overall rating   9 / 10
    Understanding of adverse situations.

    After experiencing unexpected hardship they assisted in every way possible. Their rates are fantastic and so is their customer service.

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    Price
    10 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    2 / 10
    Less
    Allira, New South Wales, reviewed about 2 months ago
  • Macquarie Offset Home Loan (Fixed, Owner Occupier, Principal & Interest) (Package) review

    Overall rating   10 / 10
    Great rates combined with excellent service.

    The application process was simple. The interest rate was very competitive. Their internet banking is great with fantastic budgeting features. The customer service is excellent with staff who speak clear English, have a 'can do' attitude and only too happy to work with you. We hit a had financial time in 2019 and they were very understanding and only too happy to work with us on getting back on track. The only negative is there are no branches, so to deposit cash you need to have an account with another bank.

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    Price
    10 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    5 / 10
    Trust
    10 / 10
    Less
    Kate, New South Wales, reviewed 2 months ago
  • Macquarie Offset Home Loan (Owner Occupier, LVR<60%, Principal & Interest) (Package) (Package) review

    Overall rating   9 / 10
    The Line is Credit option is the way to go!

    Great value with the line of credit arrangement where you can have all of your loan accounts at one low interest rate. Package also has a good Qantas Frequent Flyer program.

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    Price
    9 / 10
    Features
    9 / 10
    Customer service
    9 / 10
    Convenience
    9 / 10
    Trust
    9 / 10
    Less
    Gavin, New South Wales, reviewed 3 months ago
  • Macquarie Offset Home Loan (Owner Occupier, LVR<60%, Principal & Interest) (Package) (Package) review

    Overall rating   9 / 10
    Competitive home loan rates.

    Great customer service. Being able to put extra money into your account is hard with no physical banks.

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    Price
    10 / 10
    Features
    7 / 10
    Customer service
    10 / 10
    Convenience
    6 / 10
    Trust
    10 / 10
    Less
    Tara, Tasmania, reviewed 4 months ago
  • Macquarie Basic Home Loan (Owner Occupier, LVR<60%, Principal & Interest) review

    Overall rating   2 / 10
    Greedy and condescending.

    Zero focus on what is in the best interest of the customer.

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    Price
    6 / 10
    Features
    4 / 10
    Customer service
    1 / 10
    Convenience
    1 / 10
    Trust
    1 / 10
    Less
    Dean, South Australia, reviewed 6 months ago
  • Macquarie Offset Home Loan (Owner Occupier, LVR<60%, Principal & Interest) (Package) (Package) review

    Overall rating   6 / 10
    Don’t need offset.

    Not the cheapest rate - matches ING rates but not UBank even though both not full service banks.

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    Price
    5 / 10
    Features
    7 / 10
    Customer service
    6 / 10
    Convenience
    6 / 10
    Trust
    2 / 10
    Less
    Lauren, Queensland, reviewed 6 months ago
  • Macquarie Basic Home Loan (Owner Occupier, LVR<60%, Principal & Interest) review

    Overall rating   10 / 10
    Courteous, well informed & quick responses.

    Easy to contact. Always polite & sorts out any enquiries promptly. Acts on interest changes to accounts promptly without the need to phone and chase.

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    Price
    10 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    7 / 10
    Trust
    10 / 10
    Less
    Kerry, New South Wales, reviewed 6 months ago
  • Macquarie Basic Home Loan (Owner Occupier, LVR<60%, Principal & Interest) review

    Overall rating   10 / 10
    Do not stick with the major banks.

    Best bank in my opinion.

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    Price
    10 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Nicole, New South Wales, reviewed 6 months ago
  • Macquarie Home Loan review

    Overall rating   10 / 10
    Great customer service.

    Information is passed onto you promptly and from this you can take action and you're in control of your choices.

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    Price
    10 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Kim, New South Wales, reviewed 6 months ago
  • Macquarie Offset Home Loan (Owner Occupier, LVR<60%, Principal & Interest) (Package) (Package) review

    Overall rating   9 / 10
    Competitive rates and benefits.

    Best rates, easy to set up. Great customer services.

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    Price
    10 / 10
    Features
    9 / 10
    Customer service
    9 / 10
    Convenience
    9 / 10
    Trust
    9 / 10
    Less
    Kerry, Victoria, reviewed 6 months ago
  • Macquarie Offset Home Loan (Owner Occupier, LVR<60%, Principal & Interest) (Package) (Package) review

    Overall rating   9 / 10
    The best change we have made in years.

    We have been with the bank for a little over 1 year & we had had our interest rate reduced 3 times. We were with another bank for over 5 years & had our rate reduced once! There are minimal waiting times when contacting them & their online banking is easy to navigate...really like it.

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    Price
    10 / 10
    Features
    10 / 10
    Customer service
    7 / 10
    Convenience
    6 / 10
    Trust
    9 / 10
    Less
    Stephanie, Victoria, reviewed 7 months ago
  • Macquarie Offset Home Loan (Owner Occupier, LVR<60%, Principal & Interest) (Package) (Package) review

    Overall rating   9 / 10
    Service and support miles ahead of Big Four banks.

    Such an easy process getting a home loan with Macquarie compared with my previous big 4 bank.

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    Price
    10 / 10
    Features
    8 / 10
    Customer service
    9 / 10
    Convenience
    8 / 10
    Trust
    9 / 10
    Less
    Fleur, Western Australia, reviewed 7 months ago
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    Home loan comparisons on Mozo - rates updated daily

    • Smart Home Loan 80

      Owner Occupier, Principal & Interest

      interest rate
      2.63% p.a. variable
      comparison rate*
      2.65% p.a.

      Promoted

    • UHomeLoan - Discount Offer

      Owner Occupier, Principal & Interest

      interest rate
      2.59% p.a. variable
      comparison rate*
      2.59% p.a.

      Promoted

    • Fixed Rate Home Loan

      Owner Occupier, Principal & Interest, LVR <80%

      interest rate
      2.09% p.a.
      fixed 2 years
      comparison rate*
      2.98% p.a.

      Promoted

    • Variable Home Loan

      <70% LVR, Owner Occupier, Principal & Interest

      interest rate
      2.59% p.a. variable
      comparison rate*
      2.55% p.a.

      Promoted

    • Flexible Home Loan Member Package

      Fixed, Owner Occupier, LVR less than 80%, Principal & Interest

      interest rate
      2.39% p.a.
      fixed 1 year
      comparison rate*
      3.45% p.a.

      Promoted

    *WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

    Want more? Compare all 550 home loans in the Mozo comparison engine.

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    About Mozo community reviews

    Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.