As a whole, is ok. Has most of the bells and whistles like multiple offset accounts with a rewards credit card. However they don't have ATMs which makes depositing cash into your account a bit difficult unless you are able to visit one of their branches (open only Monday-Friday). I think they have one in most states so it's not like they have an abundance of branches. BPay payments are available however you can't schedule them for future dates which is absolutely stupid. On the upside, their online banking is brilliant and customer service is done by someone in Australia and they are always very helpful.
The application process was simple. The interest rate was very competitive. Their internet banking is great with fantastic budgeting features. The customer service is excellent with staff who speak clear English, have a 'can do' attitude and only too happy to work with you. We hit a had financial time in 2019 and they were very understanding and only too happy to work with us on getting back on track. The only negative is there are no branches, so to deposit cash you need to have an account with another bank.
We have been with the bank for a little over 1 year & we had had our interest rate reduced 3 times. We were with another bank for over 5 years & had our rate reduced once! There are minimal waiting times when contacting them & their online banking is easy to navigate...really like it.
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