They seem to be understanding and helpful when life gets in the way and you need a bit of assistance. Helped me through a tough patch, on track now.
I requested the bank look at reviewing the rate they have me on of just over 5%. They have refused to do so on the basis of extremely weak arguments and it is an old product. There is an LVR of 25% involved. Service is absolute rubbish and they should remove care from customer care department and replace with couldn't care.
Macquarie have been more than helpful from the beginning. They have also reviewed and reduced our interest rates to remain competitive with current market rates.
Large break cost fees on fixed loans. Not competitive on interest rates. Only positive is that they don't charge ATM fees for withdrawals.
Not in touch with interest rates. Hard to access.
Like the offset accounts and rate of home loan, easy online functions, however some functions require forms to be completed instead of fully online.
Good interest rate but not a good interest rate on their offset option.
2-year 2.74% interest only for a construction loan. It was the fastest bank to approve during the pandemic and they were on the ball to get us set up whilst we rebuild our home. No cons so far.
A lot more competitive than the big banks.
This bank is the worst bank I have experienced for home loans. From start to end. It has no physical locations to deposit money, and has issued credit and bank cards in different names on multiple occasions. While other banks suggest and provide a halt on mortgage payments due to Covid, they suggested I sell my property and pay out my mortgage with them. I was told I was a risk now that I was no longer employed. Macquarie was concerned about the mortgage being defaulted. You have to wait a loooooong time to speak to someone. Calls will be transferred from one department to another as the customer service is not able to assist with issues. Their app was faulty on numerous occasions last year. They take a long time to release any money out. The list is too looooong. They just do not care about you. They are cheap for many reasons! They should stick to investments not retail banking services! Do what is right not what is easy!
Branches are non existent, phone while answered quickly it is difficult to obtain information. I am sure it have great features, however there are actually too many to go through.
Simple mobile and online bank app. Very easy to analyse and understand where the money has been spent. Rates are very competitive compared to the big four. Initial customer service over email was a little confusing at first (set up the account incorrectly). however once it was fixed, i have not had any issues.
Easy online platform, great customer service with Australian customer service people, competitive rates and great features such as 9 offset accounts with home loan.
So far, a very easy bank to deal with. Only setback is that they are online only, so no bank branches.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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