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Macquarie Home loan customer reviews

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Based on 172 home loan reviews as rated by the Mozo community.
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Featured home loan from Macquarie

Offset Home Loan Package

interest rate
6.15% p.a. variable
comparison rate
6.40% p.a.

Promoted

Recent Macquarie home loan customer reviews

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  • Macquarie Basic Home Loan (Owner Occupier, LVR<60%, Principal & Interest)

    Great rate and free redraw!!

    The Macquarie basic home loan has a good rate and allows unlimited and free redraw which is fantastic. It comes with a no fee credit card as well, however, with a limit of only $1000 it is of little use.

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    Rob, Victoria, reviewed 14 days ago
  • Macquarie Offset Home Loan (Owner Occupier, LVR<60%, Principal & Interest) (Package)

    Great service and comparable rates

    We have been with Macquarie for over a year and a half. We have our mortgage with them and combined offset bank accounts. They are very competitive in terms of their interest rate. They have great customer service and good services. We like the fact that we can have up to 7 separate offset accounts which we use to put separate savings aside for. We haven’t had any issues however I know their customer service is great.

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    Tanya, Western Australia, reviewed 28 days ago
  • Macquarie Home Loan

    Great customer experience and technology platform

    Macquarie is an awesome bank with a great digital interface, great products and has their back office streamlined to expedite approvals. The app is feature packed, customer services prompt through all channels, and queries resolved satisfactorily. I use Macquarie for both personal and business banking and they are recommended for both, with added bonus their products are well priced. I would highly recommend them.

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    Darren, Victoria, reviewed about 1 month ago
  • Macquarie Offset Home Loan (Owner Occupier, LVR<60%, Principal & Interest) (Package)

    Great lender!!!

    Macquarie take the stress out of applying for a home loan. Competitive rates and great offset benefits. No question they are leading lender and I would never consider any other lender.

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    Linda, Victoria, reviewed 4 months ago
  • Macquarie Home Loan

    Highly Recommend. Better lender than the big banks

    We refinanced to Macquarie through a broker and although they did not give any cash offers for refinance, they had the best rates and the fees were reasonable. In fact, we were sure when we've previously refinanced to other banking institutes before we've been charged various different fees, but with Macquarie there was only one fee and it was straight forward. One thing we enjoy the most is that we can access ANY ATM in Australia to withdraw cash with no fees. The only down side is that they do not offer cardless withdraws like the big 4. Another thing we love is the Macquarie Banking app. The best app from a bank BY FAR. Love how we can use Insight to categorise any transaction, attach the invoice PDF or JPG, add hashtag as well as any text info we need to. Very handy we can categorise things for budgeting, checking spending as well as when doing our tax refund! Have called them once to sort out an "accidental" transfer made to our fixed loan account and did not have to be on hold for long. Overall, very pleased with the resolution provided.

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    Serena, Victoria, reviewed 4 months ago
  • Macquarie Offset Home Loan (Owner Occupier, LVR<60%, Principal & Interest) (Package)

    Faceless

    A faceless bank that makes it imposdible to even discuss rates. Fill out an online form. Get a text. No human contact and no ability to talk to any customer servuce person other than the one who puts you through to a phone line with another pick list and no human. If you like filling out online forms and going into a Ground Hog Day loop of being disregarded by your bank then this is the bank for you. This bank seens to snear at it's customers through avoiding all human contact. Go elsewhere. I have cash, I have income, I pay well for the bank yet they ignore me. Other banks talk tontheir customers. Other banks respect people who are good clients. I am out to one of the 8 banks that have offered me a better rate.

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    Patrick, Victoria, reviewed 4 months ago
  • Macquarie Basic Home Loan (Owner Occupier, LVR<60%, Principal & Interest)

    Wouldn’t recommend unless it had the best rates.

    It has little to no branches to have a conversation about issues.

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    Eloise, Queensland, reviewed 5 months ago
  • Macquarie Home Loan

    Great home loan provider

    Easy to use internet banking, plus competitive rates.

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    Ben, Queensland, reviewed 4 months ago
  • Macquarie Home Loan

    A fantastic bank and product but no actual bank!

    I love Macquarie and the services they provide. We use the marketplace often and find ourselves rewarded with points on our credit cards. Account sharing is super easy with my wife and the interest rates have been competitive! Customer service could definitely be better and from time to time the lack of a physical branch nearby stings!

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    Daniel, Queensland, reviewed 7 months ago
  • Macquarie Offset Home Loan (Owner Occupier, LVR<60%, Principal & Interest) (Package)

    Fabulous service, great product, safe and easy to

    The process for applying and changing our home loan was great. The application and approval was speedy and efficient. The app for online banking is fairly straightforward and it has a feature where my husband and I both get an instant notification on our phone if money is withdrawn. This is a great safety feature to keep on track of any fraudulent transactions. We recently changed from monthly to fortnightly home loan repayments recently and needed to contact the bank via phone. It was quick and easy to get through and the employee was helpful, easy to understand and the process efficient and quickly organised. We are very happy with our homeloan and offset account and would recommend to friends and family.

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    Tracey, New South Wales, reviewed 7 months ago
  • Macquarie Offset Home Loan (Owner Occupier, LVR<60%, Principal & Interest) (Package)

    Customer service has dropped!

    We have been with Macquarie for about 7 years, they used to have much better customer service and competitive rates. Something changed last year and everything is becoming automated. With the rates going up, they introduced an automatic application online for a rate review, instead of speaking with someone on the phone. This may speed things up for them, but it doesn't allow for proper negotiation or connection. This is really disappointing and one of the main reasons we have now left the bank. No care for the customer, just profits.

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    Milana, New South Wales, reviewed 7 months ago
  • Macquarie Basic Home Loan (Fixed, Owner Occupier, Principal & Interest, LVR<70%)

    Perfect fit for us

    This home loan for us was perfect. It was basic with no annual fees which was exactly what we were looking for at the time. The rate was and still is very competitive and the customer service has been exceptional. I am very happy with my home loan at Macquarie.

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    Kymberly, South Australia, reviewed 8 months ago
  • Macquarie Basic Home Loan (Fixed, Owner Occupier, Principal & Interest, LVR<70%)

    Excellent customer service

    I find Macquarie to be reliable and professional to deal with. The customer service is usually prompt and helpful, and using their website & app has been straightforward.

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    Sally, New South Wales, reviewed 8 months ago
  • Macquarie Offset Home Loan (Fixed, Owner Occupier, Principal & Interest, LVR <70%) (Package)

    Reputable institution, competitive rates

    Macquarie Bank Home Loans offers a range of commendable features that make them a top contender in the home loan market. With competitive interest rates and exceptional customer service, they provide an overall positive experience. However, it's important to note that the only downside is the lack of physical branches. Macquarie Bank Home Loans sets itself apart with highly competitive interest rates, ensuring that customers can secure a loan that aligns with their financial goals. The flexibility in repayment options further enhances their appeal, allowing borrowers to tailor their loan structures to their specific needs. The bank's commitment to exceptional customer service is evident in the friendly and knowledgeable staff members who go the extra mile to provide personalized assistance. Their expertise and willingness to address customer queries and concerns are commendable. While Macquarie Bank primarily operates online, the absence of physical branches can be seen as a drawback for those who prefer face-to-face interactions or require in-person support. However, the bank's online platform is user-friendly, offering convenient access to account information, applications, and customer support. In summary, Macquarie Bank Home Loans is a reputable institution offering competitive rates and exceptional customer service. While the lack of physical branches may not suit everyone's preferences, their online platform compensates with its accessibility and efficiency. Overall, I highly recommend considering Macquarie Bank Home Loans for your financing needs.

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    Rebecca, Victoria, reviewed 8 months ago
  • Macquarie Basic Home Loan (Fixed, Owner Occupier, Principal & Interest, LVR<70%)

    Trusted bank for mortgage

    Competitive rates, good service. Trusted company. Essy to use app. Recommended by broker.

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    Allison, Queensland, reviewed 8 months ago
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    Home loan comparisons on Mozo - rates updated daily

    • Ultra Low Rate <95% LVR

      interest rate
      6.30% p.a. variable
      comparison rate
      6.58% p.a.

      Promoted
    • Unloan Variable

      interest rate
      5.99% p.a. variable
      comparison rate
      5.90% p.a.

      Promoted
    • Straight Up

      interest rate
      6.24% p.a. variable
      comparison rate
      6.24% p.a.

      Promoted
    • Neat Home Loan

      interest rate
      6.14% p.a. variable
      comparison rate
      6.16% p.a.

      Promoted
    • Fixed Rate Home Loan

      interest rate
      5.99% p.a.
      fixed 2 years
      comparison rate
      6.24% p.a.

      Promoted

    WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

    Want more? Compare all 465 home loans in the Mozo comparison engine.

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    Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.