Macquarie home loan reviews

Staff always willing to help. They are polite and courteous. Changes to account structures and so forth are never a problem to achieve.

Price   9 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   8 / 10

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Good online access. No branch option but we have no need so works for us

Price   8 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   6 / 10

Trust   8 / 10

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I have been customer with the bank for 20 years and have no issues with them.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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Great home loan but I hate not having a branch here in Queensland.

Price   5 / 10

Features   3 / 10

Customer service   8 / 10

Convenience   0 / 10

Trust   7 / 10

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The bank is usually early accessible, not long wait times on hold. Loan features could be improved.

Price   7 / 10

Features   5 / 10

Customer service   7 / 10

Convenience   6 / 10

Trust   6 / 10

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Best option available at the time taken out.

Price   7 / 10

Features   7 / 10

Customer service   6 / 10

Convenience   5 / 10

Trust   6 / 10

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Product is basic, but does what's needed.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   7 / 10

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Almost $400 in annual fees. Interest rates aren't very good and they charged an exit fee when I refinanced, which I thought the government abolished a few years ago.

Price   2 / 10

Features   2 / 10

Customer service   2 / 10

Convenience   1 / 10

Trust   1 / 10

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When I was looking to purchase a home, I was successfully self employed running a transport business, no one would finance me even though I had three years of 25k/mth going through an IMB account Macquarie took me on even when I had applied to one to many banks before approaching them. So to explain my direction here; all home loans are pretty much the same governed on how personally financial a client is, for a "bank" to show enough faith in me ( a stranger no less) and take my hand in a shake that means so much on your first home purchase was very significant, nearly all younger first home buyers are motivated by providing a house (usually to an existing family unit) as a necessity to cost effectiveness versus rentals, with a lower mortgage repayment than rent, that could mean the difference between fresh bread or "toast again" for dinner.The moral to this is: a lot of banks in whatever way you would like to disguise it are the opposite of what they claim to be, instead of being the "suiters" they are effectively the "kings daughter" picking and choosing clients, making the less wealthy work harder, and ultimately giving the client a mortgage which in turns puts a lot of pressure and emotional burden usually as a last hope effort of gaining a home on a less fortunate or priveledged individial. All this based on a very less than honest marketed wholesome agenda portrayed in advertising. To sell to the "Australian" in this country is to know your communities, any hard working "Aussie" would blindly show loyalty over a slightly better deal because of the actual culture, as a result, the banks in my opinion would profit more long term with higher annual sign up data and repeat customer numbers which would outway the short-mid profit margin at the most bi-annually, serious thinking for both CEO's and Marketing proffessionals alike

Price   6 / 10

Features   6 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   5 / 10

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I'm looked after by a broker that deals with my home loan.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Their interest rate is very competitive and they did what they could for me. The only thing I don't like about this bank is they don't offer Mortgage Insurance.

Price   8 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   7 / 10

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Great

Price   7 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   8 / 10

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I changed from St.George to Macquarie Bank,and I couldn't be any happier with the way they handle everything, was first class.

Price   10 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Knowledgeable, intelligent easy home loan.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I really dislike Macquarie Bank as we changed from the CBA as we needed to refinance as we started a business. We were mislead from the beginning as they told us the No docs loan we took out would only ever pay 1% higher than the standard variable rate. It has been at least 2 - 4% higher for the duration of the loan. They will not entertain any reduction in the rate. I would not recommend this bank to anyone.

Price   0 / 10

Features   3 / 10

Customer service   3 / 10

Convenience   8 / 10

Trust   0 / 10

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