The loan set up process was really easy and they offer competitive rates. The app is easy to follow and use. Their customer service team are easy to reach without long wait times and are helpful and skilled.
Although not as large as the 'Big 4' retail banks, Macquarie is a much more diversified banking entity that offer very competitive rates on retail loans and credit cards and I would recommend them to anyone.
As a whole, is ok. Has most of the bells and whistles like multiple offset accounts with a rewards credit card. However they don't have ATMs which makes depositing cash into your account a bit difficult unless you are able to visit one of their branches (open only Monday-Friday). I think they have one in most states so it's not like they have an abundance of branches. BPay payments are available however you can't schedule them for future dates which is absolutely stupid. On the upside, their online banking is brilliant and customer service is done by someone in Australia and they are always very helpful.
The application process was simple. The interest rate was very competitive. Their internet banking is great with fantastic budgeting features. The customer service is excellent with staff who speak clear English, have a 'can do' attitude and only too happy to work with you. We hit a had financial time in 2019 and they were very understanding and only too happy to work with us on getting back on track. The only negative is there are no branches, so to deposit cash you need to have an account with another bank.
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*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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