Macquarie logo

Macquarie Home loan reviews

Overall rating
6.0/10
Price
6.3/10
Features
5.7/10
Customer service
6.0/10
Convenience
5.3/10
Trust
6.2/10
Based on 143 reviews as rated by the Mozo community.

Featured home loan from Macquarie

Basic Home Loan

interest rate
2.09% p.a.
fixed 3 years
comparison rate
2.43% p.a.

Promoted

Recent Macquarie home loan reviews

Sort reviews by: date | star rating
  • Macquarie Basic Home Loan (Owner Occupier, LVR<60%, Principal & Interest) review

    Overall rating   1 / 10
    callous, ruthless, and cowardly

    When shopping for a mortgage, A good interest rate and ease of approval aren't the only things to consider. The compassion and decency of the lender, if things go pair-shaped, should also be a very important thing to consider, you will not find these traits at Macquarie Bank Some lenders hold life as a very low valued commodity.

    Customer service
    1 / 10
    Trust
    1 / 10
    Less
    Matt, New South Wales, reviewed 10 days ago
  • Macquarie Offset Home Loan (Owner Occupier, LVR<60%, Principal & Interest) (Package) review

    Overall rating   10 / 10
    The experience with Macquarie has been first class

    Macquarie have been extremely easy to do business with, their customer service is excellent and the online and App experience is very easy to navigate.

    Price
    9 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Paul, New South Wales, reviewed 2 months ago
  • Macquarie Offset Home Loan (Owner Occupier, LVR<60%, Principal & Interest) (Package) review

    Overall rating   10 / 10
    Very helpful when needed

    They seem to be understanding and helpful when life gets in the way and you need a bit of assistance. Helped me through a tough patch, on track now.

    Price
    8 / 10
    Features
    3 / 10
    Customer service
    10 / 10
    Convenience
    8 / 10
    Trust
    9 / 10
    Less
    Carol, Queensland, reviewed 4 months ago
  • Macquarie Home Loan review

    Overall rating   1 / 10
    Just there to rip customers off.

    I requested the bank look at reviewing the rate they have me on of just over 5%. They have refused to do so on the basis of extremely weak arguments and it is an old product. There is an LVR of 25% involved. Service is absolute rubbish and they should remove care from customer care department and replace with couldn't care.

    Price
    1 / 10
    Customer service
    1 / 10
    Trust
    1 / 10
    Less
    John, Queensland, reviewed 4 months ago
  • Macquarie Offset Home Loan (Owner Occupier, LVR<60%, Principal & Interest) (Package) review

    Overall rating   9 / 10
    Excellent choice for home loans.

    Macquarie have been more than helpful from the beginning. They have also reviewed and reduced our interest rates to remain competitive with current market rates.

    Price
    9 / 10
    Features
    8 / 10
    Customer service
    9 / 10
    Convenience
    8 / 10
    Less
    Kate, Queensland, reviewed 4 months ago
  • Macquarie Home Loan review

    Overall rating   4 / 10
    Not the best option for competitive rates

    Large break cost fees on fixed loans. Not competitive on interest rates. Only positive is that they don't charge ATM fees for withdrawals.

    Price
    3 / 10
    Features
    5 / 10
    Customer service
    8 / 10
    Convenience
    5 / 10
    Trust
    5 / 10
    Less
    Victoria, New South Wales, reviewed 4 months ago
  • Macquarie Home Loan review

    Overall rating   9 / 10
    Easy to deal with. Great online

    Easy to deal with. Great online.

    Price
    9 / 10
    Features
    9 / 10
    Customer service
    9 / 10
    Convenience
    8 / 10
    Trust
    10 / 10
    Less
    Mark, Queensland, reviewed 5 months ago
  • Macquarie Basic Home Loan (Fixed, Owner Occupier, Principal & Interest, LVR<70%) review

    Overall rating   2 / 10
    Not in touch with interest rates.

    Not in touch with interest rates. Hard to access.

    Price
    1 / 10
    Features
    1 / 10
    Customer service
    4 / 10
    Convenience
    1 / 10
    Trust
    4 / 10
    Less
    Cathy, New South Wales, reviewed 5 months ago
  • Macquarie Basic Home Loan (Owner Occupier, LVR<60%, Principal & Interest) review

    Overall rating   9 / 10
    Good overall bank with broad range of products.

    Like the offset accounts and rate of home loan, easy online functions, however some functions require forms to be completed instead of fully online.

    Price
    9 / 10
    Features
    9 / 10
    Customer service
    9 / 10
    Convenience
    8 / 10
    Trust
    10 / 10
    Less
    Colin, Victoria, reviewed 5 months ago
  • Macquarie Basic Home Loan (Owner Occupier, LVR<60%, Principal & Interest) review

    Overall rating   7 / 10
    Good interest rate.

    Good interest rate but not a good interest rate on their offset option.

    Price
    8 / 10
    Features
    3 / 10
    Customer service
    7 / 10
    Convenience
    6 / 10
    Trust
    10 / 10
    Less
    Melissa, Queensland, reviewed 5 months ago
  • Macquarie Basic Home Loan (Owner Occupier, LVR<60%, Principal & Interest) review

    Overall rating   9 / 10
    2.74% interest for construction loan.

    2-year 2.74% interest only for a construction loan. It was the fastest bank to approve during the pandemic and they were on the ball to get us set up whilst we rebuild our home. No cons so far.

    Price
    8 / 10
    Features
    5 / 10
    Customer service
    8 / 10
    Convenience
    5 / 10
    Trust
    9 / 10
    Less
    Emma, Victoria, reviewed 6 months ago
  • Macquarie Basic Home Loan (Owner Occupier, LVR<60%, Principal & Interest) review

    Overall rating   10 / 10
    Wouldn’t change.

    A lot more competitive than the big banks.

    Price
    10 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Tess, Victoria, reviewed 7 months ago
  • Macquarie Home Loan review

    Overall rating   1 / 10
    The worst retail bank and lenders in the market!

    This bank is the worst bank I have experienced for home loans. From start to end. It has no physical locations to deposit money, and has issued credit and bank cards in different names on multiple occasions. While other banks suggest and provide a halt on mortgage payments due to Covid, they suggested I sell my property and pay out my mortgage with them. I was told I was a risk now that I was no longer employed. Macquarie was concerned about the mortgage being defaulted. You have to wait a loooooong time to speak to someone. Calls will be transferred from one department to another as the customer service is not able to assist with issues. Their app was faulty on numerous occasions last year. They take a long time to release any money out. The list is too looooong. They just do not care about you. They are cheap for many reasons! They should stick to investments not retail banking services! Do what is right not what is easy!

    Price
    5 / 10
    Features
    1 / 10
    Customer service
    1 / 10
    Convenience
    1 / 10
    Trust
    1 / 10
    Less
    Geti, New South Wales, reviewed 8 months ago
  • Macquarie Home Loan review

    Overall rating   7 / 10
    Lots of bonuses, however actually too many

    Branches are non existent, phone while answered quickly it is difficult to obtain information. I am sure it have great features, however there are actually too many to go through.

    Price
    7 / 10
    Features
    10 / 10
    Customer service
    6 / 10
    Convenience
    4 / 10
    Trust
    7 / 10
    Less
    Julie, Victoria, reviewed 9 months ago
  • Macquarie Home Loan review

    Overall rating   7 / 10
    Good mobile and online banking features

    Simple mobile and online bank app. Very easy to analyse and understand where the money has been spent. Rates are very competitive compared to the big four. Initial customer service over email was a little confusing at first (set up the account incorrectly). however once it was fixed, i have not had any issues.

    Price
    8 / 10
    Features
    8 / 10
    Customer service
    6 / 10
    Convenience
    9 / 10
    Trust
    8 / 10
    Less
    Monica, New South Wales, reviewed 9 months ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

    Home loan comparisons on Mozo - rates updated daily

    • Smart Booster Home Loan

      interest rate
      1.99% p.a.variable for 12 months and then 2.48% p.a. variable
      comparison rate
      2.47% p.a.

      Promoted
    • UHomeLoan

      interest rate
      1.85% p.a.
      fixed 3 years
      comparison rate
      2.24% p.a.

      Promoted
    • Celebrate Variable Home Loan

      interest rate
      1.99% p.a. variable
      comparison rate
      1.99% p.a.

      Promoted
    • Basic Home Loan

      interest rate
      2.09% p.a.
      fixed 3 years
      comparison rate
      2.43% p.a.

      Promoted
    • Variable Home Loan Special

      interest rate
      2.09% p.a. variable
      comparison rate
      2.12% p.a.

      Promoted

    WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

    Want more? Compare all 515 home loans in the Mozo comparison engine.

    Compare more home loans

    About Mozo community reviews

    Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.