2-year 2.74% interest only for a construction loan. It was the fastest bank to approve during the pandemic and they were on the ball to get us set up whilst we rebuild our home. No cons so far.
A lot more competitive than the big banks.
This bank is the worst bank I have experienced for home loans. From start to end. It has no physical locations to deposit money, and has issued credit and bank cards in different names on multiple occasions. While other banks suggest and provide a halt on mortgage payments due to Covid, they suggested I sell my property and pay out my mortgage with them. I was told I was a risk now that I was no longer employed. Macquarie was concerned about the mortgage being defaulted. You have to wait a loooooong time to speak to someone. Calls will be transferred from one department to another as the customer service is not able to assist with issues. Their app was faulty on numerous occasions last year. They take a long time to release any money out. The list is too looooong. They just do not care about you. They are cheap for many reasons! They should stick to investments not retail banking services! Do what is right not what is easy!
Branches are non existent, phone while answered quickly it is difficult to obtain information. I am sure it have great features, however there are actually too many to go through.
Simple mobile and online bank app. Very easy to analyse and understand where the money has been spent. Rates are very competitive compared to the big four. Initial customer service over email was a little confusing at first (set up the account incorrectly). however once it was fixed, i have not had any issues.
Easy online platform, great customer service with Australian customer service people, competitive rates and great features such as 9 offset accounts with home loan.
So far, a very easy bank to deal with. Only setback is that they are online only, so no bank branches.
The loan set up process was really easy and they offer competitive rates. The app is easy to follow and use. Their customer service team are easy to reach without long wait times and are helpful and skilled.
We have been really happy with Macquarie. It's a bit of a pain not having easy access to a 'physical' branch here in Victoria, but we haven't had any problems and have a very competitive rate.
Online only mortgage provider. Better interactions than my previous provider.
Although not as large as the 'Big 4' retail banks, Macquarie is a much more diversified banking entity that offer very competitive rates on retail loans and credit cards and I would recommend them to anyone.
As a whole, is ok. Has most of the bells and whistles like multiple offset accounts with a rewards credit card. However they don't have ATMs which makes depositing cash into your account a bit difficult unless you are able to visit one of their branches (open only Monday-Friday). I think they have one in most states so it's not like they have an abundance of branches. BPay payments are available however you can't schedule them for future dates which is absolutely stupid. On the upside, their online banking is brilliant and customer service is done by someone in Australia and they are always very helpful.
The product we use with Macquarie is quite flexible and the options to have multiple offset accounts allow us to pool our money in a way that makes managing our funds easy.
So far so good.
After experiencing unexpected hardship they assisted in every way possible. Their rates are fantastic and so is their customer service.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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