Zero focus on what is in the best interest of the customer.
Not the cheapest rate - matches ING rates but not UBank even though both not full service banks.
Easy to contact. Always polite & sorts out any enquiries promptly. Acts on interest changes to accounts promptly without the need to phone and chase.
Best bank in my opinion.
Best rates, easy to set up. Great customer services.
We have been with the bank for a little over 1 year & we had had our interest rate reduced 3 times. We were with another bank for over 5 years & had our rate reduced once! There are minimal waiting times when contacting them & their online banking is easy to navigate...really like it.
Such an easy process getting a home loan with Macquarie compared with my previous big 4 bank.
So pleased with my home loan. Macquarie pass on the interest cuts no problem.
Their call center is excellent. No complex menu system, short wait times and very helpful.
Staff always willing to help. They are polite and courteous. Changes to account structures and so forth are never a problem to achieve.
Good online access. No branch option but we have no need so works for us
I have been customer with the bank for 20 years and have no issues with them.
Great home loan but I hate not having a branch here in Queensland.
The bank is usually early accessible, not long wait times on hold. Loan features could be improved.
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