Prompt polite responding to queries No long wait times when calling Good interest rates Ease of use of online and mobile software applications Good security Flexibility I have referred 2 people they came back very positive about the service and how Macquarie looked at products that would best suit them. Several years later and they are both still happy with Macquarie Have not come across any cons as yet
Interest rates are highly competitive, particularly when we initially refinanced with their fixed rate option. Customer service during the refinancing process was underwhelming and the process was delayed due to their poor customer service, ultimately meaning we ended up with a higher interest rate, due to a rate rise. Their online banking is fairly easy to use however it is not as extensive as some competitors. Customer service via phone or live chat is generally good however wait times can be long. Macquarie are going cashless which could be problematic for some.
Pros - lack of physical banking options Cons - excellent website - ease of managing transactions online - good customer service - prompt response when issues arise
Macquarie have been really great to deal with. Their customer service team is knowledgable, they have flexibility to support your needs and online banking is easy. Rates are competitive
The Macquarie basic home loan has a good rate and allows unlimited and free redraw which is fantastic. It comes with a no fee credit card as well, however, with a limit of only $1000 it is of little use.
Good bank to deal with. Downside, cannot withdraw cash at supermarket.
User friendly home loan banking. Competitive rates and good communication.
Stable bank with good online features. Not cheapest in market.
We have been with Macquarie for over a year and a half. We have our mortgage with them and combined offset bank accounts. They are very competitive in terms of their interest rate. They have great customer service and good services. We like the fact that we can have up to 7 separate offset accounts which we use to put separate savings aside for. We haven’t had any issues however I know their customer service is great.
Macquarie is an awesome bank with a great digital interface, great products and has their back office streamlined to expedite approvals. The app is feature packed, customer services prompt through all channels, and queries resolved satisfactorily. I use Macquarie for both personal and business banking and they are recommended for both, with added bonus their products are well priced. I would highly recommend them.
Macquarie Bank's home loan is excellent—competitive rates, great app functionality. The seamless experience, combined with their efficient service, makes managing your mortgage a breeze. Highly recommend!
Very happy with the process of applying for the loan. Very fast approval with an excellent rate - including all the additional features (eg offset account).
I just recently joined Macquarie Bank and so far so good. The management of funds has been relatively painless compared to other banks. We are considering them for future purchases/investments.
Macquarie take the stress out of applying for a home loan. Competitive rates and great offset benefits. No question they are leading lender and I would never consider any other lender.
We refinanced to Macquarie through a broker and although they did not give any cash offers for refinance, they had the best rates and the fees were reasonable. In fact, we were sure when we've previously refinanced to other banking institutes before we've been charged various different fees, but with Macquarie there was only one fee and it was straight forward. One thing we enjoy the most is that we can access ANY ATM in Australia to withdraw cash with no fees. The only down side is that they do not offer cardless withdraws like the big 4. Another thing we love is the Macquarie Banking app. The best app from a bank BY FAR. Love how we can use Insight to categorise any transaction, attach the invoice PDF or JPG, add hashtag as well as any text info we need to. Very handy we can categorise things for budgeting, checking spending as well as when doing our tax refund! Have called them once to sort out an "accidental" transfer made to our fixed loan account and did not have to be on hold for long. Overall, very pleased with the resolution provided.
WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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