Easy online platform, great customer service with Australian customer service people, competitive rates and great features such as 9 offset accounts with home loan.
Macquarie is a great bank. I've phoned their customer service number a couple of times and they are always helpful and answer the phone straight away. Plus I love the added protection with the platinum card as well as the free ATM usage.
Just an awful experience. Terrible time logging in, them getting information correct and being hand balled from one customer service rep to another. Then after complaining they closed down my account for absolutely no reason, only citing the following one from their T&C's. 16.3 You acknowledge that we retain the right not to provide products or services to anyone that we decide, in our sole discretion, that we do not wish to provide them to. Do not bank with them! The are so hard to deal with. Put your money somewhere safer.
Comes with rewards and complimentary insurance for travel and extended warranty, etc. Everything that is charged to my credit card I get a little notification which is great. Direct debit is a bit of a hit and miss as it takes 3 days to clear however if you transferred payment yourself, funds are available almost instantly.
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