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Macquarie customer reviews

Overall rating
6.4/10
Price
6.5/10
Features
6.1/10
Customer service
6.5/10
Convenience
5.8/10
Trust
6.7/10
Based on 324 reviews as rated by the Mozo community. More about the mozo ratings

Recent Macquarie customer reviews

  • Macquarie Cash Management Account

    Absolutely awful customer service

    Absolutely awful customer service.

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    David, Australian Capital Territory, reviewed 1 day ago
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  • Macquarie Bank Account

    Poor customer service. Staff do not care about you

    Worst bank ever. They can lock you down from accessing your hard earn money. Even your money come from legal source of income. There is no cash deposit. Whoever call specialist on their side question you like a criminal and never let you know what happen. Poor customer service and low EQ staff. I am going to sell all my holdings in this bank. They can lock your money and leave you without money to live. Stay away from this bank if you dont want to deal with the trouble.

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    Ken, Queensland, reviewed 1 day ago
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  • Macquarie Home Loan

    Banks somewhere else, they charge loyalty tax

    The banks service has gone down hill. Now they give a 1300 number to ring and the wait times are awful. I've tried to get the bank to match the new customer home loan rate after being a loyal customer for 10 years and they keep refusing to review the rate. They are very poor in responding to emails and are very fast to raise rates when they can. Avoid at all costs.

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    Tara, Australian Capital Territory, reviewed about 1 month ago
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  • Macquarie Silver

    Highly recommended

    Many years, no problems. staff are smart and courteous.

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    Bill, New South Wales, reviewed 4 months ago
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  • Macquarie Platinum Card (applications closed for new accounts) (Qantas Frequent Flyer)

    Great little card for every day purchases.

    Comes with rewards and complimentary insurance for travel and extended warranty, etc. Everything that is charged to my credit card I get a little notification which is great. Direct debit is a bit of a hit and miss as it takes 3 days to clear however if you transferred payment yourself, funds are available almost instantly.

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    Angie, Queensland, reviewed over 1 year ago
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  • Macquarie Term Deposit

    It ain't called the millonaire factory for nothing

    Best bank ever.

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    Robert, Victoria, reviewed over 6 years ago
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  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.