I NEEDED TO OBTAIN THE BALANCES OF MY ACCOUNTS WHICH HAD TO BE ON OFFICIAL ME BANK LETTERHEAD. UNFORTUNATELY ME ONLY PROVIDES A TRANSACTION LISTING WHICH DIDN'T FULFIL MY REQUIREMENTS IN THIS INSTANCE. THEY OFFERED TO FURNISH ME WITH A MANUAL BALANCE REQUEST LETTER - WHICH WOULD FULFIL MY REQUIREMENT. AFTER A WEEK I RECEIVED AN EMAIL, BUT WAS INCORRECT. THEY APOLOGISED AND SAID IT WOULD BE RESENT WITH CORRECT DATES AND BALANCES. THEY DID SEND AGAIN, BUT WITHOUT NECESSARY CORRECTIONS. I HAVE NOW RECEIVED 6 EMAILS - STILL NOT CORRECT. I HAVE HAD CONVERSATIONS WITH 7 OF THEIR CONSULTANTS WHO ARE ALWAYS POLITE, APOLOGISING FOR THE ERRORS. SOMEWHERE "UP THE CHAIN" THEY COULDN'T MANAGE TO GIVE ME THE CORRECT INFORMATION. THE LAST CONSULTANT OFFERED TO POST THE LETTER TO ME, GIVEN THAT THE MOST RECENT EMAIL COULD NOT BE OPENED WITH THE PASSWORD I HAD USED FOR ALL THE PREVIOUS EMAILS. SHE IS NOW SENDING THE LETTER VIA AUSTRALIA POST! I HAVE BEEN A LOYAL CUSTOMER FOR AT LEAST 15 YEARS. I AM NOW CANCELLING MY ACCOUNTS AND HEADING TO ANOTHER BANK. VERY DISAPPOINTED AND FRUSTRATED.
This bank is great, only thing I would say is they're online and phone banking apps aren't as fancy as others with budget tools etc. but they're good for what they are as an online bank.
Great access to products on line with ME bank but there are no local branches as head office is Melbourne. However they are always helpful on the phone when needed.
While I am a fan of the fee refund in all ATMs and the bonus interest offers, the only downside for me is that I cannot link my account to budgeting / tracking apps. The infrastructure needs investment.
I love that you can have more than one savings account to take advantage of the bonus interest rate. The interest is higher than with a term deposit and your cash is completely liquid.
Great bank with great rates and customer service. Can use pretty much most ATMs without incurring a fee (for the linked everyday transaction account). Online banking is easy and simple to use. Call centre is Australian and they're great. One of my favourite banks.
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Bonus rate when at least $20 is deposited each month and five Visa Debit transactions are made each month using linked Everyday or Glide transaction accounts.
Intro bonus rate of 1.50% for first 3 months, reverting to 1.20% after. Deposit $2,000 each month and make 5 eligible payments from your Go Account. If you are between 18 and 25 deposit $1,000.
Bonus rate for the first 4 months from account opening
Ongoing bonus rate applied if in the previous month $1,000 or more is credited to the linked Day2Day Plus account and 5 eligible transactions are made by the linked account.
Make at least 1 deposit and no more than 1 withdrawal, including internal transfers or external payments.
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