I chose this bank after looking at most interest rates for home loans. They seemed to have the best rates. I went to the Rockingham branch and was lucky with amazing customer service. I was nervous to start due to all the paperwork I would do, but my home loan specialist was patient and was able to go through step by step with me. I also like how my account comes with an offset account, which I expected to have a higher interest rate for. Overall, a great experience
I have been a member of P&N Bank for over twenty years (20) years and in that time I have had reasons to be concerned about my finances, especially in 2016 when wildfires ravaged my hometown. Having lost everything like hundreds of other residents, we started to receive monetary donations from different organizations. P&N Bank sent me a message asking if I could attend the branch in person which I did and to my amazement I was given a gift card to the value of $500.00 to purchase necessary goods required. when I advised friends that P&N Bank gave me a gift card, their responses were "Well, my bank didn't give me anything". P&N Bank assisted me above and beyond the call of duty when I applied for a home loan which I was successful in obtaining. It's the little thigs they do that makes banking with P&N Bank such a pleasure.
Please do not borrow from this bank. We were with them for 30 years but as soon as we retired and were not earning they treated us like dirt.
The customer service is amazing. the rates are competitive and the app is amazing
Terrible service. Waited four weeks to refinance had to call myself, got told paperwork was now out of date, submitted new paperwork had to ring after two weeks of nothing got the run around and canceled my application. Never again
Customer Service for new business is the worst ever experienced, took too long, no follow up by the consultant who had a less than caring attitude. Walked away as the process has taken months and still not finalised. Would never recommend this Bank for Home Loans , they don’t really want the business.
Great interest rates. Deal-breaking lack of service. P&N bank had not a care in the world for our land contract deadlines that had been generously extended 3 times by the owner. As a result, 10 weeks after signing our build contract, P&N still hasn't delivered and our land owner is canceling the contract. We have now lost our chance to get unprecedented grants to build our first home. This opportunity is unlikely to ever present itself again and due to the inaction of P&N, we won't be building.
We applied for a refinance mortgage 6 months ago - we have no outstanding debt and a proven record of saving - we still have not heard a yes or no. They have asked for the same documents several times, it seems that every time the loan changes hands to a new customer service person they ask for everything again. My broker won't recommend them again. There is the excuse of COVID but this is ridiculous. We don't want to start the process again as we have been waiting so long but I wish I could go somewhere else.
Great communication with regards to interest rate changes. Regular phone calls to check if I am happy with their products and services. Very competitive interest rates.
Im writing this letter to draw your attention and to respect the customer for a very disappointed incident that I personally experienced with your unprofessional bank. I’m very disappointed for what happened to my home loan process with your bank’s system management. So I raise this matter to a higher authority in here.; This is what happened : Our finance broker put us onto P&n bank to lend a home loan funds, and I'm wishing that I had never heard of these jokers. They were playing with me as your customer, like every time asking me to fulfill / add up more documents are required ,after that we have to wait and wait and it went for weeks without any update news, and then they keep asking for another documents from me , and I always fulfill and give all the documents that they need as I wish and optimistic that I can get a bank approval , but by the times was running until one and half months still no decision, and finally they give the answer by asking me another irrelevant documents and never ending request for documents. I just thinking is this pn bank’s procedures like this????? it is very unprofesional prcedures i ever had !! why not just give me a list of documents that they need so I don’t have to wasting my time to prepare all of them. And the seller had already frustrated for waiting too long of this procedures, even the property agent keep calling me and ask the update news that I even heard any news from the PN bank. After wet more than 2 months, they just easy said that the result is decline , don’t wasting our time and playing with the customer!! if the bank wants to decline it, why not they do it 8 weeks before or from the beginning so we don’t have to wasting time preparing our documents, even we reduced our credit card limit and cancel some of my credit cards , reduced my credit card limits , asking to change the certificate title (took the property agent’s administration had a long process work again and they keep extending the purchased contracts because the bank process too long to wait) and also now i paid the rent 4 weeks to the seller to hold the house not to be sold in market again This has been the worst experience I have ever had with pn bank and I would never touch them anymore. I ended up disappointed and will tell to everyone I know that this bank is not very recommended . Hopefully never happen again this matter in the future time
Since switching to P&N with our home loan we haven't had any issues. The refinance process was made simple and the staff are always helpful. Plenty of branches and every time I've been in I never have to wait long. The app and website are easy to use too.
The staff are always friendly.
Outstanding and stress free home loan execution and great rates.
Firstly I prefer a credit society like P&N as I believe they are not totally sold on gaining profit off the mortgagees and I believe their rates are better than the big banks. I like their low rate credit card that comes with the home loans, that effectively gives us another AUD20000 of lending on top of our loan amount. That helped us to renovate our kitchen for the home we bought. The part I am put off by P&N is their ease of use. I can just walk in to the big banks and there is always someone I can engage personally instead of waiting on the phone hour hours for a simple yes/no question. P&N has very limited outlets. In the past I have made a few phone calls to P&N. Although they solved my queries, the wait time was horrendous, and I feel there is lack of personal touch like seeing a person face to face.
Came to the party when I was in a vulnerable position financially and they supported me!
WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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