As an existing customer of 38 years it is disappointing when new customers are given better home loan rates than ours.
I do not have a complaint about P&N. What is the point of complaining when they fail to resolve the issue. I conceded defeat a long time ago. I had two ‘interest only’ home loans with them until May 2017 when they came to the end of the three year terms. I went to see them and informed them that I wished to continue with this arrangement. I also explained that my wife was dying and this was causing me a great deal of distress. They seemed very concerned, offered their sympathy and assured me that they would not add to my problems. They did the exact opposite. They turned both loans into principal and interest and increased the rates to about 5.7%. One of the reasons given was that as my wife was dying (she died 8/8/17), I would no longer benefit from her income. My wife’s income had fallen from a very moderate level to nothing over the previous four years. Therefore, due to her failing health, she was not, and had not been making a significant contribution to our joint incomes or some years. Despite my situation P&N increased my payments by $3,000 a month. Very sympathetic. Just when I needed some help, I received in its place, a kick in the guts from the P&N bank. They really did talk nicely, sounded very concerned, but then screwed me when I was at my most vulnerable. I would point out that I have never missed a payment, even those at the current extortionate rate.
I can't believe how simple it all was. Nothing was too technical, we understood everything, and the support we got, and are still receiving is phenomenal.
When you call the customer service line, you actually get to speak to a human being... And one which is both friendly AND helpful. Not something you can expect from most places these days.
Not as easy to set up loan as I thought and didn't explain things in layman's terms. After loan was set up I had to call and find out all about the accounts and they didn't set up my offset account without me calling either.
I love the personalised service we receive, the convenience of the branch and the clarity of explanations. The staff are all polite, helpful and prompt.
The staff at the P&N Bank are very helpful but appear resistive to changing the loan. But I would recommend it as a starter.
I have been a member of P&N Bank for over 40 years and in that time I have always found them to be there for their members. Always have customer service people with the will to assist the members and families. They are not just a bank, they are your friends and they act like it too.
The P&N Bank used to be good. We had a truly great Loans Officer who dealt with all our loan requests and gave advice. Then they changed procedures and he was not happy with the changes and he left. Since he left my family who also have loans with them have had nothing but trouble. They have taken so long in settling one of the loans. The girl who is doing it keeps changing everything. It has been a nightmare and as soon as I can I will be moving banks.
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