I like the Police Credit Union because they are to deal with and have top customer service. While there is not a lot of branches, it is easy to catch up with someone. When phoning with a question you can phone your branch directly and you get to speak to a person dealing with your loan.
Most accommodating and friendly staff. Always willing to give a competitive quote on any product that one may wish to purchase.
Unfortunately PCU are the David of the banking world and their products reflect this. Products are backwards (read: Paywave and lack of) and their internet banking/mobile banking interface is bordering on laughable, not to mention the prehistoric transaction fees. Sadly, PCU has been well and truly surpassed for convenience by the bigger players as well. Thankfully the interest rates offered to me were quite passable and the customer service is enjoyable. I'm locked in for 3 years at this interest rate and it's the only reason I will continue to bank with them. For now.
I like this bank because the staff are very professional and helpful, have competitive products (rates/fees), and they continue to improve on products and services.
I love my Police Credit Union loan because they have a range of options like offset accounts, low fees, plenty of ATMs available, easy phone and on-line banking and they've always been a pleasure to deal with.
Although my home is now freehold the Police Credit Union handled the whole procedure of obtaining the mortgage to the final payment painlessly. As usual we were very pleased with the professionalism and care the whole process was handled.
Home loans relate to the biggest purchase we make, so feeling confident and comfortable was vital. We could not have been more impressed with Police Credit Union!
They are fantastic with every little need or complaint they help out extremely well and provide a fantastic service to their customers and the community. Keep up the good work, wouldn't change banks for the world.
The fact that when I compared PCU to another service who offered to beat any other home loan, they admitted they could not do better - well that was plenty enough reason to go ahead with PCU.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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