I like the Police Credit Union because they are to deal with and have top customer service. While there is not a lot of branches, it is easy to catch up with someone. When phoning with a question you can phone your branch directly and you get to speak to a person dealing with your loan.
Unfortunately PCU are the David of the banking world and their products reflect this. Products are backwards (read: Paywave and lack of) and their internet banking/mobile banking interface is bordering on laughable, not to mention the prehistoric transaction fees. Sadly, PCU has been well and truly surpassed for convenience by the bigger players as well. Thankfully the interest rates offered to me were quite passable and the customer service is enjoyable. I'm locked in for 3 years at this interest rate and it's the only reason I will continue to bank with them. For now.
I love my Police Credit Union loan because they have a range of options like offset accounts, low fees, plenty of ATMs available, easy phone and on-line banking and they've always been a pleasure to deal with.
Although my home is now freehold the Police Credit Union handled the whole procedure of obtaining the mortgage to the final payment painlessly. As usual we were very pleased with the professionalism and care the whole process was handled.
They are fantastic with every little need or complaint they help out extremely well and provide a fantastic service to their customers and the community. Keep up the good work, wouldn't change banks for the world.
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