Police Credit Union home loan reviews

Most accommodating and friendly staff. Always willing to give a competitive quote on any product that one may wish to purchase.

Price   6 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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I have been banking with them for over 30 years. Have always been happy dealing with them.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Definitely worth checking out, they have great deals from time to time.

Price   5 / 10

Features   5 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   6 / 10

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Unfortunately PCU are the David of the banking world and their products reflect this. Products are backwards (read: Paywave and lack of) and their internet banking/mobile banking interface is bordering on laughable, not to mention the prehistoric transaction fees. Sadly, PCU has been well and truly surpassed for convenience by the bigger players as well. Thankfully the interest rates offered to me were quite passable and the customer service is enjoyable. I'm locked in for 3 years at this interest rate and it's the only reason I will continue to bank with them. For now.

Price   7 / 10

Features   4 / 10

Customer service   9 / 10

Convenience   3 / 10

Trust   5 / 10

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Pcu good all round with services IVY and online areas 9/10, competitive in the interest markets.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   9 / 10

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Nothing is too much trouble, customer service excellent!

Price   9 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   5 / 10

Trust   10 / 10

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I like this bank because the staff are very professional and helpful, have competitive products (rates/fees), and they continue to improve on products and services.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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Friendly people, always go out of their way to help me out.

Price   9 / 10

Features   5 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   5 / 10

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I love my Police Credit Union loan because they have a range of options like offset accounts, low fees, plenty of ATMs available, easy phone and on-line banking and they've always been a pleasure to deal with.

Price   9 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Although my home is now freehold the Police Credit Union handled the whole procedure of obtaining the mortgage to the final payment painlessly. As usual we were very pleased with the professionalism and care the whole process was handled.

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Home loans relate to the biggest purchase we make, so feeling confident and comfortable was vital. We could not have been more impressed with Police Credit Union!

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   8 / 10

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They are fantastic with every little need or complaint they help out extremely well and provide a fantastic service to their customers and the community. Keep up the good work, wouldn't change banks for the world.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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The fact that when I compared PCU to another service who offered to beat any other home loan, they admitted they could not do better - well that was plenty enough reason to go ahead with PCU.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   9 / 10

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I found the people in the branch were happy to spend time with me to work out everything. They made sure that I understood everything. Excellent service.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Adelaide bank is very competitive with all the services they offer. The staff and friendly and very easy to contact and work with you to get the best results for their customers. I would have no hesitation in recommending their services to friends and family

Price   7 / 10

Features   5 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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I have never had such personal service at a bank before, they are courteous, prompt and always available to help if I want any advice or have a problem.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

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The Police Credit home loan product is very rigid. but customer service leaves a lot to be desired. staff are inadequately trained and quite often differing information is given.

Price   5 / 10

Features   2 / 10

Customer service   1 / 10

Convenience   0 / 10

Trust   0 / 10

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