Banked with St. George for years now. It is always competitive and the service is good.
Could be better.
Absolutely terrible! They seem to be under resourced but still keep taking applications. I submitted my application for a refinance but it never got looked at for the next 4 days. I sent follow up emails to ask if someone had followed up. No answer. I had to withdraw my application eventually and when I sent an email after 4 days that I was withdrawing my application with immediate effect, I got a response straight away "Ok, no problem. Thanks for letting me know". What a waste of time.
I submitted a home loan application with my broker for St George around a month before settlement was expected on my off the plan property. We were told that without a settlement date, they wouldn't look at it. Once settlement was called (with 6 business days notice) they finally looked at my account. Each day, the told me that we would have an answer, but then decided to make us jump through a new hoop. I incredibly stupidly let slip that I was pregnant (12 weeks) which opened up more speculation into my marital status and my partners financial situation (he is not part of the loan, this is my property), and then finally they settled on my superannuation contributions as being an issue for not wanting the approve the loan. We are now 2 business days away from settlement, I have lodged complaints, my broker has told me there should be no issues with my account, but I still don't have an approved application. We are now scrambling to pull enough money together to pay the settlement outright by raiding our businesses and having money contributed from our parents. It's a small loan just over $400k, and I was assured by my broker that I should be able to borrow double the amount. The customer service has been appalling and I have been consistently lied to. It was 2 days before Christmas, I'm pregnant and completely distraught. I will be submitting an application with ANZ as I have been assured that they are much more able to deal with small business owners than St George is.
STG Bank are really helpful.
Easy to do online banking, helpful customer service over the phone.
From the initial point of contact when requesting information about home loans right up to getting our home loan and beyond, St George bank and our bank manager have been nothing short of amazing. Helpful, always willing to go above and beyond for us and answering my many, many questions!
I paid off my home, a rental property and nearly paid off a second rental. Never had any trouble with them.
Trusted bank, been banking for a few years, no major issues.
Dont communicate. Interest rates are high and not competitive.
It's not close to where we live and when we are trying to keep on top of financial challenges, a bank close by would be better.
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