All well and good to have a good Bank, but even better, when the staff are the stars! I've had to deal with two "St George Stars" in the past 2 years, firstly with a deceased estate, secondly, with information for my elderly parents. Patience, information and understanding were all deciding factors that made my experience easy and worry free. St. George staff, are by far, the friendliest and most informative people I have come across within the banking sector.
After not missing a payment for over 20 years, we fell onto hard times and asked for assistance and were directed to the hoop jumping arena. In the end we were advised to sell and walk. We got back into money with seconds to spare and saved our own house by ourselves. The ladies and gentlemen who can't make decisions were very helpful. Banks policies need to change.
I had never asked for a rate drop in all the years that I have had the loans, and when I did ask I was disappointed with what they offered me (never been behind in payments, I am actually ahead). I think recently with Covid 19, other banks have dropped it quite low to be in the 2% range whereas St.George have not. Once this Covid 19 is over I will most probably re-mortgage. I do commend them on their customer service people ringing and asking if they could offer anything better to review everything and change it for the better, good initiative. I did express what I wanted but I feel other banks are giving better deals hence the re-mortgaging once Covid 19 is over.
I like the redraw and offset account available, however their rates are on the high side. If it was not so difficult to change to anther provider I would have done so already. Just go somewhere else I would not recommend this bank for home loans.
I recently consolidated my owner occ and investment home loans to St George. The whole process was very seamless. The staff from St George was awesome to deal with and was there to provide 10/10 service throughout. They were able to answer all my numerous questions and often provided valuable advice than I used to get from mortgage broker. The whole process was hassle free. I had previously been to Athena and was frustrated before I went with St George.
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