We first got a family pledge home loan (2006) which had minimal choices (compared to now), but helped us get our first home. They’ve helped us each time we’ve fallen behind (due to no work, no pay for maternity leave, etc). Have been fantastic overall.
I have been with St George all my life. I have had a home loan and all my savings and credit cards with them. My fiancé’s business banking is with NAB. We have just moved all business and his home loan over to St George. Can’t fault them.
St.George bank has a very user friendly website for home loan access to all home loan details. Call centre is in australia so you deal with local people. Cons - a little slow to drop rates & is about mid way with all the banks re-competitive rates.
The process has been anything but seamless, every step of the way there has been a problem that I have had to deal with and follow up with multiple phone calls and emails with little to no response most of the time. They have stuffed up every payment made to the builder so far. I had to pay extra on the day of settlement, 2 hours prior or my land wouldn't have settled and if it wasn't for the fact I was friends with my settlement agent I wouldn't have known there was an issue as my St.George banker's response to my settlement agent when advised of the short fall was "I have to go into a meeting", all because they couldn't get their calculations right to begin with. Then when it was discovered they owed me money it took constant following up to get the money back only to find they had done it as a loan advance and now I am paying interest on money that I shouldn't of had to part ways with in the first place. I would not recommend anyone to go with this bank when looking into house finance.
I've paid off two home loans with St George and I've got 4 years to go on a third home loan and have no complaints with them.
High interest rates compared to other banks and very slow to reduce rates when the Reserve Bank does so.
As first time home owners who didn’t know a lot about the home buying/loan process we went through a mortgage broker, who organised this loan for us. It was all very easy and seamless. The loan itself is exactly what the name says: basic. No monthly fees and low rates, with no bells and whistles. Apparently you can make extra repayments and there’s a redraw facility but we haven’t been told how to do it - we’ll have to look into it. We contacted them recently with a question and it took 2 days for them to return our call. I assume this is due to COVID but that wasn’t great.
All well and good to have a good Bank, but even better, when the staff are the stars! I've had to deal with two "St George Stars" in the past 2 years, firstly with a deceased estate, secondly, with information for my elderly parents. Patience, information and understanding were all deciding factors that made my experience easy and worry free. St. George staff, are by far, the friendliest and most informative people I have come across within the banking sector.
St George has a local branch in my town and always gives excellent service. I know I can go into my local branch and any problems will be sorted out in a prompt and friendly manner.
Very accommodating and don't mess around when it comes to pricing. They don't play any games and will be quite straight with you as to what the best is that you can get with them.
I like their app, I don't like the pricing, I don't need a credit card but yet it is sold as a feature along with my home loan.
St George bank have a moderately competitive interest rate on a principal/interest home loan. Very friendly in store customer service. The only downside is they have closed the Victoria Point branch.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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