We refinanced our mortgage to St George from another bank and the process and customer service was seamless and professional. The Interest rate remains competitive and I receive emails checking in to ensure we are getting the best rate. Living rurally, I do not have access to a physical branch. This has not been an issue for us as their customer service over the phone has been wonderful
Excellent experience with a great bank, never had an issue, any questions we have had were answered quickly and easily. Fantastic rate and ability to split the loan. Have felt secure with the bank and never had any doubts. Friendly and helpful staff.
Package is good, no local branch, but alternatives available, on line is great.
I have recently taken out a home loan with St George and it has been so easy and quick. I haven’t banked with St George previously but so far they have exceeded my expectations!
We started our home loan with St George (because we could use a guarantor), we then refinanced with someone else but have come back now to St George We received a $4,000 cash back offer and the fixed rate was very reasonable at the time Not looking forward to when this goes back to variable next year! Overall very happy with St George
Do not like the banking app , not transparent with the offset account feels like you are losing money sometimes , the app is all over the place and not intuitive to the user , comparing with other people my home loan is one of the higher ones.
The bank does not change interest rates if you are struggling when the interest rates are so high.
They have been hassle free and have great customer service. Cons are they still sent out mail- i would prefer fully digital communications. I also wish there wasn't an annual fee for home loan product.
Overall St. George is ok. Have had some difficulties when asking them to release funds for builder. Takes longer than it should. Wait times for calls are long and don't always get the answers I'm looking for.
Has a good mortgage rate and cash bonus .
They are quick to up the Interest and do not take into account that you have Offset Account. They are in the mid to high end of Interest Rates out there. If I wasn't in a place of paying out the Loan in the next 2 years I would change provider. They are not prepared to give a better rate no matter what you do. I would not recommend them to others.
Dealing with St.George has been great. We just completed our second renewal of our loans with a refinance, and they where able to drop the interest rates a fair bit on our reseign over the current open market rate, giving us confidence and desire to keep our loans with St.George. The staff has always been really good to deal with and I am lucky that I have a branch reasonably close for paperwork or dealing with things in person. Depositing money into the ATM's can be a little harder though as that is only able to be done at a few key locations for cash deposits, though normal every day banking you get full use of westpac ATM's too.
The only positive is having plenty of branches to speak to people face to face but they do not seem interested in a small lender, no concerns with me looking around for another loan and unwilling to match more competitive rates. After 10 years as a st George customer I am looking to change lenders.
Their interest rates are higher than most banks. They are extremely quick to raise the rates.
I love the service, convenience and most features St George offers with their home loan packages yet lately, they have not been competitive with their pricing and their rates are extremely high. They have also merged with Westpac which is causing some technical issues only as of late.
WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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