UBank Home loan reviews
Overall rating
8.0/10
Price
9.4/10
Features
6.2/10
Customer service
7.3/10
Convenience
6.2/10
Trust
7.7/10
Based on 9 reviews as rated by the Mozo community.
I like this bank because their rates are very low. A con is they take a long time 2-3 business days to return emails.
Good rate, no bells and whistles.
They have a good interest rate and no exit fees. Customer service are reasonable if you are complaint enough.
I like this bank because it is a part of NAB and because it is a no frills bank, meaning you get a much cheaper rate and no monthly fees. However, because of this there is no shop front to walk into. Everything is done online and it can take a little longer to get a hold of then your mainstream banks. This is a sacrifice I am willing to accept for better value and reducing the cost of what is the most expensive thing you will pay for in your life, that being your home loan. The only con to this is they do not have, as yet, an offset account that can be attached to your home loan. To counteract it they do have unlimited redraw facility with no fees. This means you do have to keep a closer eye on how much you are redrawing if you are putting in your saving to not eat into the principal you are paying off the mortgage.
Customer service is outstanding. I can send them a message in Facebook messenger and they will call me back to discuss my issues. UBank was really easy to apply for a home loan over the net.
Great bank for your everyday needs and for your home loans. We have two home loans and two accounts with them and no fees at all. Very friendly service. However they have longer than normal approval times for loans I found compared to NAB who are really quick at approvals.
Easy to apply and customer service is always quick and great.
Seems to be a great product, but you have to be patient and proactive in your initial application. Took two months almost to the day from application online to settlement. Many forms to scan and upload, and discussions on the phone. Pros: Low rate - it is the only reason you are even reading this! Easy to add savings accounts after application is approved. Cons: Strict conditions for application, slow application process, no offset, online banking site seems slow and transactions take a while to appear.
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