I lost my UBank Visa card in India Delhi and I receive little support from Ubank. They sent my debit card to my home address in Brisbane not to my address in India. They say because of the security reasons and the rules. Someone at home in Brisbane will have to sent it to India. If you have no one at 'home's well it's bad luck. If you didn't have any spare cash to tie you over, you are in trouble. I had to get a loan from someone. My impression Ubank simple couldn't care less, pathetic customer service. The bank sent two new visa cards by accident and two passwords which cause confusion. When I receive the visa card in Delhi, my contact in Brisbane phone the second password which did not work on my first visa card. Sending out that second card to me was sheer incompetence. Whilst this was going on two weeks plus passed. They refuse to send me the visa card to Delhi because of security reasons. Surely sending the second card was a lapse of security. If that card fell into wrong hands there be a loss. Ubank staff (more then then two) did not ring Visa Global to get them to send a replacement card. They said you ring them which I did but I was unable to get through to them. Their attitude was shocking If I did not have a person in Brisbane to send on the new card to Delhi I would be in deep trouble.
They claim great interest rates however competitors are offering double and triple what they pay. Lodged a dispute for $4000 dollars and they were unable to get it back - they couldn't even give me an answer to what they did to try and recover funds - had to go through the ombudsman to find out they asked the other account for the funds back. Awful customer service - switched to Macquarie and much happier.
Bad admin, call waiting. ID verification process, unclear on half the information provided in their communication. Closing the account is a nightmare. You'd rather give up. Which is probably what they want.
Interest rate is better than most banks, while there is a requirement to transfer a minimum amount each month to access the higher interest rate, there is no requirement to keep it there.
I’ve been trying to access my money since last week without success. After waiting a long time to speak with them on the phone, they said I should verify my I.D., which in my opinion should’ve been done before they accept my money deposits. I tried online and didn’t worked. They told me to go on a Aus Post to verify there and after they receive the verification I would get access. I went one week ago and sent the verification through express post which is incredible fast and after calling them twice this week they said it didn’t arrived there yet. I really need MY money to pay my bills and they’re locking my account. Ombudsman is being contacted now to take legal actions.
I am very happy with the interest rates offered and the quick, friendly customer service. The interface is basic, and could use some improving, but that is not the reason I am banking with them and it is perfectly efficient.
Great for my emergency savings account. Online setup and easy access is very convenient. Great interest rates.
Good rates, but on average if you actually need to contact them, of the 10 attempts I've had the least I've spent waiting is 50 minutes. Normally 1-2.5 hours. And going on the duration I'm willing to wait obviously these are pretty urgent situations. I have mentioned this every time as well and they're a Big Bank (NAB) pretending to be a small company who doesn't learn from their mistakes. Others preferred.
Long-term customer here, and not looking elsewhere. No need to. Supremely satisfied with my customer experience over the years. UBank has only a digital platform. No ATMs. None needed, as you can conveniently link your UBank account/s with a third party's physical branch. Money may be transferred at your discretion. The linked VISA debit card is convenient. Money sweeps can be configured so you don't need to worry about available balance on the no interest debit account linked to the card and its use. Customers who are mindful of their qualifying monthly savings are rewarded with a high, competitive interest rate. The default interest rate is competitively placed too. Thinking of UBank? All I can say is, "UBeaut!"
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Bonus rate when at least $20 is deposited each month and five Visa Debit transactions are made each month using linked Everyday or Glide transaction accounts.
Deposit $2,000 each month and make 5 eligible payments from your Go Account. If you are between 18 and 25 deposit $1,000.
Bonus rate for first 3 months, reverting to 0.15% rate after
Bonus rate for the first 4 months from account opening
Make at least 1 deposit and no more than 1 withdrawal, including internal transfers or external payments.
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