Virgin Money home loan reviews

I received an excellent rate however had to push to get it. Customer service is excellent however the online banking system could be improved as I can’t change things without having to call and speak to someone for example.

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   9 / 10

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Can't go wrong with Richard looking after my investments.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   5 / 10

Trust   10 / 10

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They offer very competitive interest rates and fees; easy to use online systems; better than other banks with information and over the phone assistance. Have never had anything that I can complain about with Virgin Money in over seven years of being with them.

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   9 / 10

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We have had four providers over the life of our mortgage and found Virgin to be the best. We have access to the redraw facility, and at one stage, needed a mortgage "holiday', which was well received and met with compassion and helpfulness. I would definitely recommend Virgin Money especially as they are quick to pass on any interest rate cuts.

Price   7 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   4 / 10

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I have been holding home loan with Virgin Money for years now and have never had any problems whatsoever. After 3 Years of loyalty we've got discounted interest rate and there are no fees at all.

Price   10 / 10

Features   10 / 10

Customer service   8 / 10

Convenience   10 / 10

Trust   10 / 10

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Good and simple, no bells and whistles. They are no longer doing home loans I believe, but ongoing customer support is quite good I must say.

Price   7 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   5 / 10

Trust   6 / 10

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No instant updating of transaction balances

Price   9 / 10

Features   6 / 10

Customer service   6 / 10

Convenience   3 / 10

Trust   8 / 10

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Customer service is very slow and now that they are no longer accepting new loans they don't seem to care about service at all - in fact the impression that is given is that the customer is tollerated but they would much rather we take our business elsewhere so that they could shut down the home loan devision. They pass on every rate rise but hardly any of the drops.

Price   7 / 10

Features   5 / 10

Customer service   1 / 10

Convenience   1 / 10

Trust   1 / 10

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