Westpac credit card reviews

When their system works normally it's fine, but woe betide if they get it wrong or make a mistake. They are so robotic and impersonal when it comes to dealing with issues. They can't even check our conversation history to see what I actually asked for, which by the way, wasn't a credit card limit reduction which unfortunately will now affect my travel ability.

Price   8 / 10

Features   3 / 10

Customer service   2 / 10

Convenience   5 / 10

Trust   1 / 10

Less

Always great customer service. Being with Westpac for over 20 years, I feel a strong sense of trust and familiarity. However I dislike the fact that I’ve in no way been rewarded for being a long term customer.

Price   5 / 10

Features   1 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   9 / 10

Less

Good and fast service. Rates could be a lot more competitive.

Price   4 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   9 / 10

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Very nice people working there, the staff at my local branch are so friendly!

Price   6 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   6 / 10

Trust   9 / 10

Less

Have been with them for years.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Trust   9 / 10

Less

I can phone or go online at any time and get the answers I require.

Features   8 / 10

Convenience   9 / 10

Trust   10 / 10

Less

Long waits but good services.

Price   8 / 10

Features   7 / 10

Customer service   6 / 10

Convenience   6 / 10

Trust   9 / 10

Less

Terrible product. There are too many problems and unhappy customers. I'm am one of the unhappy customers.

Price   0 / 10

Features   0 / 10

Customer service   1 / 10

Convenience   2 / 10

Trust   1 / 10

Less

I’d recommend westpac to everyone.

Price   6 / 10

Features   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Fantastic and efficient.

Price   8 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   8 / 10

Less

On a number of occasions they have correctly identified fraudulent charges on my account and contacted me to initiate steps to correct this by cancelling that card, reissuing a new card, sending the new card to me very promptly, making it easy to activate my new card, reminding me to change any direct debit payments to my new card (very important as my private health insurance is taken form this card) and generally communicating with me in a friendly and supportive manner. I have bipolar disorder, most often with severe depression and when depressed I am unable to do these things for myself. I probably wouldn't even notice the fraudulent charges let alone be well enough to contact the bank and make sensible and appropriate decisions regarding what should be done. This is not the first time they have done this. Many years ago, with a different bank, the bank suspected fraudulent charges and put a hold on my credit cards without contacting me. The charges were not fraudulent. They were entirely in keeping with my previous spending patterns. They were appropriate for me financially. It was extremely inconvenient as I was out shopping and repeatedly had my card declined. I did not have a mobile phone so could not easily call the bank. It was embarrassing as well as inconvenient.

Price   9 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

Great customer service but the pricing could be better.

Price   6 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   8 / 10

Less

Excellent

Price   5 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   5 / 10

Less

The bank I am with is very helpful from time to time and they have also helped me in rough times.

Price   5 / 10

Features   5 / 10

Customer service   6 / 10

Convenience   5 / 10

Trust   5 / 10

Less

Had my account fraudulently accessed and maxed out.

Price   1 / 10

Features   2 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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