Westpac credit card reviews

Good and fast service. Rates could be a lot more competitive.

Price   4 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   9 / 10

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Very nice people working there, the staff at my local branch are so friendly!

Price   6 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   6 / 10

Trust   9 / 10

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Have been with them for years.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Trust   9 / 10

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I can phone or go online at any time and get the answers I require.

Features   8 / 10

Convenience   9 / 10

Trust   10 / 10

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Long waits but good services.

Price   8 / 10

Features   7 / 10

Customer service   6 / 10

Convenience   6 / 10

Trust   9 / 10

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Terrible product. There are too many problems and unhappy customers. I'm am one of the unhappy customers.

Price   0 / 10

Features   0 / 10

Customer service   1 / 10

Convenience   2 / 10

Trust   1 / 10

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I’d recommend westpac to everyone.

Price   6 / 10

Features   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Fantastic and efficient.

Price   8 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   8 / 10

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On a number of occasions they have correctly identified fraudulent charges on my account and contacted me to initiate steps to correct this by cancelling that card, reissuing a new card, sending the new card to me very promptly, making it easy to activate my new card, reminding me to change any direct debit payments to my new card (very important as my private health insurance is taken form this card) and generally communicating with me in a friendly and supportive manner. I have bipolar disorder, most often with severe depression and when depressed I am unable to do these things for myself. I probably wouldn't even notice the fraudulent charges let alone be well enough to contact the bank and make sensible and appropriate decisions regarding what should be done. This is not the first time they have done this. Many years ago, with a different bank, the bank suspected fraudulent charges and put a hold on my credit cards without contacting me. The charges were not fraudulent. They were entirely in keeping with my previous spending patterns. They were appropriate for me financially. It was extremely inconvenient as I was out shopping and repeatedly had my card declined. I did not have a mobile phone so could not easily call the bank. It was embarrassing as well as inconvenient.

Price   9 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Great customer service but the pricing could be better.

Price   6 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   8 / 10

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Excellent

Price   5 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   5 / 10

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The bank I am with is very helpful from time to time and they have also helped me in rough times.

Price   5 / 10

Features   5 / 10

Customer service   6 / 10

Convenience   5 / 10

Trust   5 / 10

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Always great customer service. Being with Westpac for over 20 years, I feel a strong sense of trust and familiarity. However I dislike the fact that I’ve in no way been rewarded for being a long term customer.

Price   5 / 10

Features   1 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   9 / 10

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Had my account fraudulently accessed and maxed out.

Price   1 / 10

Features   2 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Their Staff are friendly, knowledgeable, and can assist me with ANY queries that may arise and let me know if there any questionable transactions on any of my accounts.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Westpac provide excellent customer service and they will always attempt to find the most suitable product for their customer. Have been a loyal customer for over 30 years and all my banking needs are always looked after.

Price   8 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   8 / 10

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Westpac provide excellent customer service and they will always attempt to find the most suitable product for their customer. Have been a loyal customer for over 30 years and all my banking needs are always looked after.

Price   8 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   8 / 10

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My biggest concern is the credit card fee. I have NEVER not repaid my full monthly balance on time. I once challenged the fee, but it didn't get waived. The main reason I am still with the bank is because I haven't got around to dealing with changing my direct debits.

Price   5 / 10

Features   2 / 10

Customer service   6 / 10

Convenience   9 / 10

Trust   9 / 10

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My biggest concern is the credit card fee. I have NEVER not repaid my full monthly balance on time. I once challenged the fee, but it didn't get waived. The main reason I am still with the bank is because I haven't got around to dealing with changing my direct debits.

Price   5 / 10

Features   2 / 10

Customer service   6 / 10

Convenience   9 / 10

Trust   9 / 10

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Have always had good service from Westpac.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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No customer service, I don't think they could not care less about you.

Price   3 / 10

Features   1 / 10

Customer service   2 / 10

Convenience   4 / 10

Trust   4 / 10

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I find Westpac to be the perfect bank.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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As this is the only bank & credit card I have had, I cannot really compare to other banks. The times I have had to use have been satisfactory.

Features   5 / 10

Customer service   0 / 10

Convenience   6 / 10

Trust   0 / 10

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I went to the bank to open a bank account with just my name and in the end I also had an appointment with the advisor for the next day with my husband and myself. By the time we left the next day she had saved us a lot in our home insurance content insurance and we changed our cars over. So all up she was very nice, she knew what she was talking about.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   9 / 10

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A good product with a reasonable rewards program.

Price   9 / 10

Features   8 / 10

Convenience   10 / 10

Trust   10 / 10

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