I love Westpac bank, we have never had a problem. You should get your accounts reviewed at least every year as things change and you really want to make sure you're getting interest on your accounts and what accounts work best for you.
Westpac is a strong brand but being one of the Big 4 does not mean the best. Cons include: clunky online platforms, reminiscent of mainframe systems behind them, high card fees, quick to slap on additional penalty fees and high interest rates. I am a credit card customer only because they had an interest free period promotional (a pro at a particular point in time). Other pros: clearly formatted statements, clear messaging in customer letters, security of the "big brand".
Customer service very poor. Applied for credit card four weeks ago. Followed up 13 days later, provided all requested information and promised a response within three days. Another week passed and no response. Followed up two days ago and promised a response for today however still nothing.
I have credit limit with them I wanted to transfer to another facility. I have plenty of security and personal income from investments, so you would think an easy deal... but no. Westpac wasted days of my time, 10 emails with 12 attachments requested, 24 pages of forms filled in, 5 phone calls, 60 mins waiting, 2 bank visits, had to deal with 9 different people... all that just to have Westpac reject the application, with conflicting, unclear, incomplete reasons. One Westpac banker told me it was because I didn't have enough personal income (not paying myself a salary as starting new business) easy fix I show other income or start paying myself a salary, the other Westpac banker said it was that my new company that had 48% monthly revenue growth did not have enough profit (because we are investing in growth). Not only that, they claim to be environmentally friendly but they were going to invest in the Adani Coal mine. Been a Westpac customer for 15 years, now I am leaving them for good. Do not do any banking with Westpac!
Have been with the bank for years. Recently being retired we changed our credits cards so that we do not have to pay an annual fee (does not have rewards but they were helpful in getting the remaining points out which we have now changed for amounts to use at Woolworths). The assistant actually changed our credit cards for us in the bank. She then followed us up with a phone call. Plus we had an email from the bank. All making it so easy for us. Thank you Westpac
Open to requests, handled credit card scam quickly
I have been with this bank for many years. I have found them to be very helpful if we have had to contact the with a query or problem, both online and in store. Always ask for what you want or expect from the bank. If you want a reduced interest rate they usually have room to move. You never know until you ask, don’t assume.
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**Saving based on the average difference in fees and charges over 3 years between the most competitive product Mozo can refer a consumer to and the average credit card product input by 6,863 consumers (average balance of $4,262 or balance transfer balance of $5,818, interest rate of 19.6% and annual fee of $36.50) who used the Mozo Credit Card Health Check tool between 1 January 2012 to July 2012.
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