I love the hassle free help line in using my attached travel agent and when crediting flights was easy and hassle free.
I have been with bank for more than 40 years and I value loyalty. I have no reason to change for small differences offered by other cards / banks.
Very poor rewards program where they keep moving the goalposts in terms of points required to redeem for cash or products. Unethical to say the least and to reward new customers with major reward points at the expense of existing customers is extremely disappointing. So much for loyalty.
1. Local and convenient 2. Service (counter) - excellent 3. Fees - nil 4. Friendly 5. Some waiting but normal for busy shopping centre
I like Westpac and have banked with them since I arrived in Australia in 2007. One of the main pros for us was being able to establish our banking needs before arriving in Australia. Communicating with the bank can be done in so many ways. I have never had an issue getting any query resolved.
The interest rate is high but I had some good rewards I can actually use. They do not reject me at Point of sale if i am over limit,. Rather they send me a text so i can deposit into my account. Thanks guys. The only thing that annoyed me was at the Covid19 hold, they forgot to tell me a few things like they were going to reject my auto payments (Insurance and a few other things I have had taken from Credit card for years). All a bit of a rush i know, but had i known those T&Cs, I would not have asked for help as I top my account up all month and didn't need my automatic debits frozen thanks.
Have been a loyal customer for 20 years. Had only started a new job and ended up in hospital. Their terms and conditions for a new credit card is a minimum of 6 months employment, after a few phone calls and being assigned a case officer was granted the card to cover some expenses - now all paid off, now just a back up in case of emergency - customer service goes a long way!
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.