Losing your luggage on holiday is something many travellers dread. Being the last person waiting at the conveyor belt, with your bags nowhere to be seen is the worst case scenario for many travellers.
Craig Morrison, CEO of Southern Cross Travel Insurance (SCTI) is no stranger to lost luggage tales, from wedding dresses going missing in transit to backpackers not being reunited with their luggage for up to four months.
To help ensure your belongings make it all the way to your destination and back to Australia with you, he's pulled together some tips on how to avoid losing your luggage whilst travelling overseas.
While touching down on the tarmac without your luggage is the last thing on anyone’s mind when planning a holiday, it’s useful to know what to do if your bags do go astray…
2. Get baggage services onto it - Locate the airport’s baggage service counter to report the loss and file a claim directly with the airline. In most cases, an attendant will issue you with a case reference number and take down your contact information, which will allow them to contact you if your luggage is found. Ask them for a copy of the lost baggage report – you’ll need this when you come to make a claim.
3. Keep everything - Additional costs due to your lost luggage can quickly mount up. Many travel insurance policies offer baggage delay cover, which covers the additional costs of buying essentials (such as clothing and toiletries) if your luggage is delayed for 12 hours or more. Keep all of your receipts as you will need them to make a claim.
4. Make a claim - Don’t get left out of pocket! If the airline will not reimburse you for the full amount, you can make a claim for the difference through your travel insurance provider.