The people have spoken and the results are in - Mozo has crowned the winners of its 2017 People’s Choice Awards in Banking, Electricity, Car and Home Insurance.
The Mozo People’s Choice Awards were based on a national survey of over 3,700 Australians, who were asked to rate their banking providers, insurers and electricity providers. The responses covered a total of 118 different banking institutions, 46 car insurers, 50 home insurers and 32 electricity retailers.
Across the four major categories, awards were split into sub-categories including Outstanding Customer Satisfaction, Excellent Customer Service, Most Recommended and Highly Trusted. There were 8 subcategories in the banking division, and one of the major winners, Bendigo Bank, managed to snag wins across all of them.
“What we saw with the results this year, and what we’ve been seeing for a few years now, is that customers are generally happiest with smaller banks,” said Peter Marshall, Mozo’s Data Manager.
“In insurance, we found that some of the biggest winners were those aimed at specific communities, such as older Australians. This suggests that these specialised insurers really put the effort into understanding what their customers value.”
Mozo also awarded a Major Bank Award for Outstanding Customer Satisfaction, which went to the Commonwealth Bank. CommBank was also recognised in the Excellent Banking App category.
People’s Choice major winners
Bendigo Bank - With a history spanning over 150 years, Bendigo Bank has got customer service down to a fine art, and won in all eight subcategories of the banking awards.
Beyond Bank - Not far behind, Beyond Bank took home 5 awards, including for Most Recommended, Highly Trusted and Staff Friendliness.
ING Direct - Also with 5 wins, online lender ING Direct netted awards in categories including Excellent Banking App, Excellent Customer Service and Most Recommended.
Powershop - Available in Queensland, NSW and Victoria, Powershop took out awards in all four sub-categories; Outstanding Customer Satisfaction, Excellent Customer Service, Clearest Power Bills and Environmental Awareness.
Momentum Energy - Available in Queensland, NSW, Victoria and South Australia, Momentum Energy also took out awards across all four Electricity sub-categories.
APIA - Specialising in cover for over 50s, APIA bagged wins across all four categories in Car insurance, including Outstanding Customer Satisfaction, Excellent Customer Experience, Highly Trusted and Most Recommended.
Shannons - Aimed at motoring enthusiasts, Shannons’ car insurance also picked up awards across all four categories.
RAA - Based in South Australia and Broken Hill, RAA snagged honours in all four home insurance categories; Outstanding Customer Satisfaction, Excellent Customer Experience, Highly Trusted and Most Recommended.
APIA - Once again, APIA was a favourite with customers, and took home awards across all four categories.
Check out the full list of winners at our People’s Choice page.