The Commonwealth Bank might be one of Australia's oldest and largest banks, but lately it's determined to do things differently. Its aim is to focus more on customer service and earning your business rather than counting on it. If you like the sound of that, then check out the Commonwealth Bank's wide range of personal banking products, including term deposits, savings accounts, credit cards, home loans and personal loans.
And if you love doing your banking on your mobile, Commonwealth Bank might be a choice to consider given it received a 2023 Mozo Experts Choice Award for Excellent Banking App, an Exceptional Everyday Account Award, and it also won the award for Australia's Best Major Bank.
My mortgage broker couldnt have gone more above and beyond if she tried.
Commonwealth bank has always remained my bank of choice. Access funds is easy via readily available atms or through their online app. Opening several accounts is also made easy through their net banking and should I have any questions, their staff are always available to assist. That being said, I am conscious that despite being with commonwealth for over 15 years, they have not offered any reward for my loyalty. I would be more inclined to shop around when it comes time to look at a home loan due to better interest rates advertised elsewhere also.
Like the bank but too many branches closing making it harder for senior people
Trusted bank, easy to use. Customer service was lacking when I called for assistance one time as the lady on phone was quite rude. Otherwise no other issues
I took out a car loan at 18 years old which was one of the worst financial decisions I have made in my life so far. Considering my naivety I was hungry for the loan immediately and did not have the knowledge or understanding of this kind of decision. When choosing my loan I was not given appropriate advice. The attendant I spoke to at Commbank didn't offer advice as to whether a fixed or non-fixed rate would suit my loan best and instead advised me to "just pick whatever, it doesn't matter". It did hugely matter and I ended up with a very small initial loan bloated into an out-of-control sum of money I cannot pay back for another 5 years as per the terms of my loan. I still use commbank for my everyday banking but I would say their loan system is ethically problematic and more financial counsellors should be available, particularly for young people without much banking experience.
No rewards for both credit cards therefore I am Looking at other banks that offer rewards system for card usage
having been a customer fro commbank , and other bank in australia. i personally prefer using the commbank app, find the customer service very efficient and friendly and i also feel my money is safe
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